Posted by Jason Brager in testimonials
This is a follow-up to my telephone conversation with you this morning on the outstanding customer service provided by Alfred Adjin in your Rockville showroom. My first experience with Alfred was earlier this year when he was with Myer Emco and we purchased a TV. Before the TV was delivered Myer Emco closed its stores and went out of business.
I was so pleased to find Alfred at The Big Screen Store and with his good help my wife and I purchased a Samsung C6800 with all the accessories he recommended. It was installed on schedule and worked fine for several weeks until we encountered a problem with the Harmony 900 remote. One call to Alfred was all that was needed. He very promptly had a technician come out who found that the problem was not the remote but needed an adjustment on one of the boxes. Following this adjustment by the technician, the TV, Harmony remote and all accessories are working beautifully. During this short period while the problem was being worked on Alfred called several times following up on the situation. He wanted to be sure that the situation was being resolved.
All too often, once the sale is closed the problems go to the “back burner” – not with Alfred. He stayed with the problem until he was satisfied we were with good service. This is especially important when the sale involves a product that is highly complex and technical like a TV with all the “bells and whistles.” I told Alfred that any time The Big Screen Store needs a recommendation to call me.
You have an excellent sales representative in Alfred and every reason to be proud of him. Making the sale is only one goal – having a satisfied and pleased customer base is far more important to the long-range success of any retail business involving “big ticket” products like TVs and electronics. Alfred is outstanding!