The Big Screen Store - Big Screen TVs | Home Theaters

I had a fantastic experience at the Big Screen Store in Towson. It was my first time shopping there and Mr. Mike Parks was super helpful. He listened to my questions and helped me pick out the best TV for my needs. I will definitely be a loyal customer from now on.

O Ponzo

17:52 19 Jul 22

The sales person was terrific! He patiently explained the differences, pros and cons of each of the various models on display. With that information it was easy to make the right decision for our home. Installation was prompt and the techs were professional and polite. All together, a very positive experience.

Mark Pressman

00:05 09 Jul 22

These guys are big screen experts. I could not be happier with my experience. From the moment I walked in the store to the moment the delivery team left my home, everyone was professional, prompt, and courteous. If you are in the market for a new TV, don't waste your time going anywhere else.

Tim Carey

17:32 06 Jul 22

These guys are big screen experts. I could not be happier with my experience. From the moment I walked in the store to the moment the delivery team left my home, everyone was professional, prompt, and courteous. If you are in the market for a new TV, don't waste your time going anywhere else.

Tim Carey

18:30 29 Jun 22

Purchased 10 theater seats for a clubhouse theater room. Excellent pricing and overall experience from sales to delivery & install. Definitely recommend.

Julie Van Tilburg

21:03 24 May 22

The Big Screen Store staff exceeded all my expectations with competitive pricing, knowledgeable staff and next day delivery. Thank you for enhancing my entertainment experience with incredible Samsung picture quality. Set up on this generation of Samsung smart TVs has never been easier.

Joe Maranto

13:19 11 May 22

Very knowledgeable sales manager. Helpful demonstrations and comparisons. Quick, safe and respectful delivery.

Samuel Snyder

19:13 19 Apr 22

I have purchased two TVs from the Big Screen Store. Totally satisfied with the TVs and the installation service. More recently I wanted to move an installed TV in my master bedroom to a different location in the bedroom and reached out the the Big Screen Store to see if I could hire an installer to do the job. They contacted me immediately and the job was done within days. The two installers were competent and patient with my new FiosTV1 set top boxes. Thanks for great service again!!!!!

Diana Strohecker

19:29 22 Mar 22

My experience at The Big Screen Store in Towson was great. My salesman Joshua Wiley walked me through everything. He made sure I was picking a TV size that would fit in my space. He explained everything I needed to know about the different warranty options, the installation services they offer, and the delivery process. He was also able to tell me all about compatible sound bars. The delivery was also great. The delivery guys were on time, removed the TV from the box, checked it for damage, installed the stand, and put it on my shelf.

Ray Daniels

13:45 20 Mar 22

I have purchased two TVs from the Big Screen Store. Totally satisfied with the TVs and the installation service. More recently I wanted to move an installed TV in my master bedroom to a different location in the bedroom and reached out the the Big Screen Store to see if I could hire an installer to do the job. They contacted me immediately and the job was done within days. The two installers were competent and patient with my new FiosTV1 set top boxes. Thanks for great service again!!!!!

Diana Strohecker

17:12 17 Mar 22

Great technical knowledge by Mike Parks at Towson. Friendly informative conversation. I was fairly sure what I wanted when I entered the store but needed assurance of what I had researched. After talking to Mike I was 100% sure of my decision. I visited other stores before going into the Big Screen Store and the prices were the same. What I bought here was Mike's expertise. He also helped me with a great surround sound. Delivery and set up was quick. Installer was friendly and helpful and didn't leave until all my questions were answered.

Ronald Riggs

15:33 15 Feb 22

Had an awesome experience purchasing a new 85" TV, sound bar and cabinet. Mike Parks was the sales rep and he sure knows his stuff. Very helpful and thorough. Within 18 hours everything was delivered and set up (on a Sunday) and I am getting enjoyment from my purchase. The delivery guys were professional and quick and took care of everything.

Robert Kaetzel

17:05 13 Feb 22

We knew what we wanted -- the Samsung Frame TV. The sales manager, Mike, helped us to complete the transaction super efficiently! We were probably in and out of the store in about 15 minutes. The installation was also a simple process. The installers arrived within the window of time we were provided, and called to let us know when they were on their way. The two of them were very friendly and helped explain some of the features of the TV.

Erin Gallagher

20:03 10 Feb 22

Jason was very helpful when we arrived 20 minutes before closing on a Friday. He showed us what was in stock, good selection and arranged for delivery next day! Very pleased with his service as well as the 2 delivery men!

Sandy Shaeffer

22:17 25 Jan 22

Great experience. Very knowledgeable people. Great and quick delivery and install.

Scott Levin

19:17 25 Jan 22

The salesman was very knowledgeable and professional. The delivery and installation ( wall mounted 75” TV with sound bar over a fireplace ) was done to perfection. Just an overall great experience !

Michael Fortunato

01:06 06 Jan 22

Great service! Super helpful and got me what I wanted at a great price!

Eric Alexander Stone

18:26 23 Dec 21

I have always had a great experience and great prices at the Big Screen Store. All the staff is great from sales people to delivery they are fantastic no.

Timothy Fosbrink

00:04 15 Dec 21

Great buying experience. Extremely knowledgeable and personable. If you’re in the market for a high quality television, this is the store to go to. I highly recommend them.

Bob Siemerling

23:59 14 Dec 21

Took me a few weeks to settle on a TV model. When I finally did, it was sold out everywhere. Best buy, Amazon, Samsung....everywhere. Then I was told to check the Big Screen Store. Made a call to them around 7pm (they closed at 8). The gentleman I spoke to said they had over 60 in stock. He said they work directly with Samsung to keep a steady stock. Thrilled, I said I'd be by the next day to order. Well apparently if I ordered right then on the phone, the TV would arrive tomorrow! So needless to say I ordered right then and there, and literally 16 hours later my new TV was delivered and setup. Oh and did I mention that Big Screen Store doesn't charge for delivery/install and they included an additional 1 year warranty at no charge? You really can't beat their service or prices. 5 stars all the way.

Nick Fioravanti

00:53 01 Dec 21

TV and Soundbar were delivered the next day and set up the following day. The install crew were great, know their electronics, and were respectful of everything in the house. Couldn’t have asked for more!

Jeff T

20:07 30 Nov 21

Jason is a great person that cares about his business and his customers. He treats his customers with respect. We would recommend The Big Screen Store to everyone.

Harry Klump

01:06 03 Nov 21

Josh was awesome to work with and helping us to find the perfect tv and audio setup for our home. Delivery and installation went off without a hitch.

Danielle Jorden-Ellis

01:32 11 Aug 21

After having a terrible experience with an online retailer, The Big Screen Store gave me a great deal on a Samsung TV, delivered and installed it in two days. I've very happy with my purchase there.

Greg Anderson

16:09 29 Jul 21

Very nice sales personal great items a bit pricey but as the salesman said n I agree. "Why buy something 2 or 3 times over when you could have spent a bit more once n maybe only once" ponder that if you will. Because I did n he's right. I will now shop for my forever t.v n livingroom set.

Sandra Pires

23:23 16 Jul 21

Josh explained everything so well. Refreshing to deal with a knowledgeable salesperson. We feel very confident in our purchase and will highly recommend this store. Glad we took the time to go there today. It really puts other electronic stores to shame.

Mary Nelson

18:13 16 Jun 21

Dennis Wey at The Big Screen Store in Towson was very knowledgeable about all products. He even called to make sure the products were delivered on time. The Big screen Store has higher quality products then the big box stores.

Bob W

20:42 08 Jun 21

We were treated like royalty throughout the process. Got to listen to, and see a variety of TV's to determine what we be best based on our needs and budget. All our questions were answered, and the salesman was super patient! Everyone was even nice when I misunderstood the delivery notice process and had to reschedule!! Highly recommend!

Gina Z

15:55 04 May 21

Great Local Business, we recently purchased a new TV and are very happy with the choice. knowledgeable staff and quick email response if you have questions. Note.. They only sell Samsung TVs. You have to decide for yourself if that's a good or a bad thing. We would go back any time

Steven Kunter

21:59 01 Apr 21

Overall great experience! It was worth the 90 minute drive to get the awesome service they delivered and will continue to deliver long after the initial sale. Our salesperson, Josh, was awesome. He answered all of my stupid questions and more without hesitation. Great experience!

Ray Stowell

18:59 24 Mar 21

Jason was extremely helpful in getting the right product at a great price. Thanks for the very efficient deliver to the Bethany Beach, DE area!!

Doug Purcell

16:10 24 Mar 21

OUTSTANDING, PERSONABLE, PROFESSIONAL,This Portion of the review is for Josh, my salesperson for the last ten years, along with Big screen TV service department. Lets start with Josh, I spoke to Josh about a year ago while we were ordering furniture. Josh teased me with the new 8K 85 inch TV. I had already purchased a 75 inch tv about three years ago from Josh. I called Josh about two weeks ago about bringing down my mounted TV due to having the wall painted. Josh was on top of everything. While we were on the same call I asked Josh about the 8K 85 inch. Within 5 minutes after Josh gave me an OUTSTANDING price on the 8K, we wrapped up everything on the phone.Now lets talk about the service department. First the reason I buy from Josh is his outstanding service along with what I believe is the best service you can get. Josh set everything up without me making one phone call. Even though Chris explained to me they could not install the tv until the following Tuesday. I asked him if there was anyway possible to install the TV within 48 hours due to my wife and I heading to South Carolina that Sunday. Once again Chris made it happen. THANK YOU THANK YOU. The installer was Duane who had previously been to my house for items I had disconnected accidentally. Duane came to my house at 8 PM, way beyond normal. Duane hung the TV, hooked up all my accessories and took the time to show me how everything worked. I never knew I had all those features.BOTTOM Line if you don't buy a TV from Josh and the BIG SCREEN STORE, you are making a BIG BIG MISTAKETHANK YOU Josh Chris and Duane, You are THE BESTI LOVE MY 8K

doug thompson

23:34 10 Mar 21

From the sale of our TV & sound system to the resolution of an issue with our sound bar, Josh Wiley was excellent. Josh took the time to walk us through all of the settings on our TV. Turns out the issue was not with the new system but rather it was with our service package we had from Verizon did not offer the new 4K sound. A quick upgrade on our Verizon account resolved the problem. Thanks Josh!

FickBros

20:19 10 Mar 21

Great customer service. I’ve bought 4 tvs and a sidebar from them and will not ship anywhere else. Warranty is also second to none.

Yooodog

17:03 16 Feb 21

Josh was awesome advising us on everything, big screen tv, sound-bar and furniture. He helped me years ago in my old house and was happy he could help again. We shopped around and we got the best pricing and service from Josh and the Big Screen Store. He set us up with everything we needed and discouraged us from getting anything we didn’t need. Roshun and Donnell were great with the install too. Highly recommend!

Stephen Glaser

20:08 02 Feb 21

Great experience speaking with someone who knows the products. We were able to compare and explore all available options at the store. Sales staff are friendly and helpful. We received our Samsung QT80 the next day and it was inspected and tested for operation before they left. Great customer service.

Mel Rohrback

15:53 21 Jan 21

The visit was great, Josh was very helpful. I was able to get the TV and soundbar I wanted with no pressure to upscale. The installation process went very well and everything works great.

Michael DeZearn

16:37 16 Jan 21

I was shopping for a 75 inch Samsung Q80t and professional installation to mount it to the wall. The price for the TV was better than Amazon and Best Buy. The sales rep Mike, was professional and helped us pick out the correct mount that we would need. We were in and out in under 30 minutes!The delivery and installation came that same week and on time. Duane and his partner had everything installed and set up in less than an hour, set up all of my external tv sources and cleaned up any mess they made.Very pleased with the TV, the service and installation.

Eugene Zhuravel

22:18 15 Jan 21

Love our new tv! We got a great deal at The Big Screen Store. The salesperson was very helpful and did a great job of explaining the differences in quality of various models.

Joy Strother

02:56 13 Jan 21

Wonderful customer service from Michael Parks. Knowledgeable, helped us make the right decision for our budget and room size, not pushy at all. Very happy with our purchase, shopping experience, and the delivery service!

Keri Wilson

23:24 12 Jan 21

This is the third time I have bought a TV from The Big Screen Store and we continue to be extremely happy with their prices and service! Their prices really are better than Amazon or Best Buy and this time around they took the time to help me pick a TV that would best meet my needs.

Micah Kleid

18:22 12 Jan 21

Great selection of Samsung TV's. They helped me pick out exactly the right TV's in terms of features and also to fit our available shelf space. The TV's were delivered on time as promised. The TV's were unboxed and put into place in just a few minutes. Great service.

Kerry Stewart

19:06 15 Dec 20

They were able to listen to what type TV in needed for our game room and suggested adapter to help with the setting up of my vintage game systems. The Sono soundbar and woofer was perfect for the room. Please ask for Mike.

Anthony Evans

20:21 30 Nov 20

Went in to look at TV’s. Had an idea in my head and Josh W. helped me through the whole process. Would recommend.

Luis Velez

14:22 18 Nov 20

Great Service Rep. !!! Fast Delivery !!!! I purchased the Samsung 85" UN85TU8000 Smart TV and an Awesome Dual Reclining Sofa loaded with all the goodies

johnscott119

14:33 03 Nov 20

This is not my first time dealing with them and they have always been friendly and very professional.The delivery of the TV and the set up was always professional and they explain everything to me in the language I could understand because I'm not technically savvy. I have called them for help and they were glad to help me out.

Robert Rodgers

21:23 02 Nov 20

Had a bad experience ordering from the Samsung website and decided to go to the big screen store. I was shocked when they said it could be delivered the next day. Josh was great in explaining the differences of the TV's I was considering and wasn't pushy about up-sells. Definitely coming back in the future.

Scott Posey

21:45 20 Oct 20

Satisfied Coustomer Service...Salesman came to our home after a long days work to service us.

michelle cook-miller

18:19 20 Sep 20

Staff is very knowledgeable and very easy to work with.

Peter Parduba

10:58 18 Sep 20

If you are considering buying a TV and Samsung is a possibility then you really should visit the Big Screen Store. Our experience is with the Towson, MD store. We purchased two TV's and needed installation services including moving two existing TV's to new locations. Josh Wiley helped us through the process of understanding the different Samsung models, (in plain English) answered all of our questions, worked hard to get the best pricing available to stay within our budget and showed great patience as we revised our selection and configuration a number of different times. Multiple on site visits, emails and phone calls were used effectively as we evolved to our final selection. We got all this service at the same cost of nominal (or no) service at the big box stores. Buying technology is not really very much fun for us so having this great resource available made the process less stressful. No up selling or sales pressure techniques from Josh at any time in the process. You really got the feeling he wanted us to be happy with our purchase. We are very happy in our outcome.Installation arranged by Josh (install 2 new tv's , relocate and reinstall 2 existing tv's, different model roku's, cable boxes and a sound bar) the second part of the purchase was of high quality. Big Screen uses HDXperts, Inc as their installer. We rate them with four and one-half stars only because the end of installation tutorial was somewhat lacking. A follow up phone call with the installer solved our only issue when the sound bar would not connect. All in all 9 1/2 stars out of 10 for the experience. Thanks Josh. Will not hesitate to buy from you again, which is the best recommendation you can get.UPDATE UPDATE UPDATEWe just bought another Big Screen and sound bar from Josh. His guidance continues to be spot on. He gives you the facts and you have all the info to make a decision. Repeat customer is the best recommendation.

Stacy H

18:03 17 Sep 20

Great customer service! They mounted our TV for us and did an excellent job!

Jennifer Gordon

17:54 17 Sep 20

Great selection and incredible customer service.

frankh64

21:28 10 Sep 20

Much bigger than I imagined. Knowledgeable service and next day delivery.

David Perkoski

21:22 10 Sep 20

I would recommend check the Big Screen Store out. No pushy salespersons and the staff is very knowledgeable. Plus the prices are comparable with local and national retailers.

Eric Hurte

23:00 03 Aug 20

I purchased my HDTV from the Big Screen store. entirely over the phone. The transaction was easy. I also scheduled the installation over the phone. The installation was timely and easy. I’m sure that I got the best price, installation and service available. So easy!!

Bruce Auerbach

20:12 27 Jul 20

Very satisfied with my couch and love seat.Perfect fit in my livingroom. Love the headrest power function. Great leather design. Love it...

Nelly Younger

20:10 27 Jul 20

I ordered sight unseen...FROM MIKE AT THE TOWSON STORE.... he had a Samsung 75 inch on my wall installed... for 1350... i am so impressed with the tv and service and most of all 1 day turn around on install. . I can not say enough about how happy i am with MIKE AND HIS INSTALLERS .. DERRICK was at my house til it was right and was an absolute blessing.. many thanks ...Steve Stottlemyer

Steven Stottlemyer

16:54 16 Jul 20

I have been a customer of the Big Screen Store for over 10 years. Their customer service is exemplary and pricing is competitive. I have referred my family and friends to this business and it's always fun to stop by and check out the latest technology.

Bernard Malone

12:40 11 Jun 20

Great experience! Email and phone conversations went back and forth until I made my decision. Never felt rushed or pushed into making a decision. Addressed my questions and concerns. Purchased my 80” TV over the phone. Delivered to me with 2 days!

Elena Roberts

22:05 10 Jun 20

Bought our TV during pandemic. Installers were outstanding and extremely knowledgeable, helpful and friendly. VERY pleased with our purchase!

susan allen

17:29 10 Jun 20

Excellent selection and customer service. This is my second TV from this store and I will return when/if I need another.

John Gramiccioni

15:12 10 Jun 20

Mike was great! He took the time to explain things and answer all of my questions. Very professional, even during the Covid-19 crisis. I love my new 65' TV.

Sherry DiMartino

14:38 10 Jun 20

Josh at the Towson Store was competent, knowledgeable, personable, and so accommodating. I required delivery and installation on the second floor of my home. No problem! I am so happy and relieved I selected the Big Screen Store instead of a major online retailer or other local retail store. Josh made it easy. Thank you!

Judith E

14:37 10 Jun 20

I can not write enough positive things about my experience with the Towson store! Josh was very helpful. I needed several TVs delivered out of state and josh made it happen and coordinated everything! Thank you

Kim S

22:10 03 May 20

Great info, professional service, We like the TV, stand and sound bar. Excellent recommendations from the manager.

David Jennings

23:16 16 Mar 20

Great service. Explained everything to our satisfaction.

Chris Reno

21:22 05 Mar 20

Great Experience. Very knowledgable. we looked around received information and was left to make a decision. Did not feel like a high pressure. I appreciate that.

Bob Lahmann

21:54 04 Feb 20

Best quality service, these guys not just salesman but actually know their product that they are selling.

Darrion Harris

20:47 03 Jan 20

Bought a 75 inch, sound bar and a stand Josh was excellent and wasn't pushy thank Josh I will see you again. Just one more thing if you want a big screen tv go to the big screen store.

Donald Forte

04:20 20 Dec 19

This place was great. They really knew the product , which made my decision easy.Not to mention free delivery and a additional year warranty.

David MILBOURNE

19:30 09 Dec 19

Excellent customer service, great prices and an incredible product...highly recommend The Big Screen Store!!

Jared Edwards

18:34 09 Dec 19

If you want a nice flat screen This is the place to go, But wait on the Sales

Leroy Johnson

04:19 06 Dec 19

Our salesman was Mike Parks very friendly Made the buying experience very pleasant for a first time customer

Marguerite Lang

16:21 20 Nov 19

Working with Jason at The Big Screen Store was very enjoyable. His focus was to structure a deal that was acceptable to me. His knowledge of the merchandise is unsurpassed. If you are looking for a store that has an excellent selection supported by a knowledgeable sales staff, I recommend Jason at The Big Screen Store.

Phillip Schaefer

18:58 13 Nov 19

Awesome experience. Great service and prices. What more can you ask?

Jimmy Berg

01:38 18 Aug 19

Great experience from purchase to installation. Staff st the store were helpful and knowledgeable. The Installer, Romeo Patterson, was superb. He was knowledgeable, patient, and provided expert orientation regarding operating the two flatscreens we purchased, as well as the features.

Pamela Reaves

20:41 31 Jul 19

Bought a 65 inch Samsung QLED 90 TV and it has by far the clearest/brightest picture of any TV. This is one TV worth investing in.

John Pedone

11:15 10 Jul 19

Bought a 65 inch Samsung QLED 90 TV and it has by far the clearest/brightest picture of any TV. This is one TV worth investing in.

John Pedone

11:15 10 Jul 19

Very helpful salesperson. Installer did nice job

Joanne Bange

16:36 08 Jul 19

I can't say enough good things about my experiences with The Big Screen Store. I am a repeat customer and I will continue to be. Jason is very knowledgeable when it comes to TVs and surround sound systems, plus he is just a very nice person to deal with, something rare in retail sales today. We love our latest TV and surround addition and I enjoyed working with Jason. Give them a shout for your next TV purchase you will be happy!

Dominic Fazio

15:53 06 Jun 19

Good service from the TV guys Mike and Jason. They gave me a great offer for a tv and sound system.

Claire Torrefranca

02:11 13 May 19

Very professional and excellent service. I have bought my third TV. I also bought furniture with my first TV first my home theater set-up. I would recommend them to anyone!! The only place I look at for a TV.

Dale Becker

17:31 05 Apr 19

If you are considering buying a TV and Samsung is a possibility then you really should visit the Big Screen Store. Our experience is with the Towson, MD store. We purchased two TV's and needed installation services including moving two existing TV's to new locations. Josh Wiley helped us through the process of understanding the different Samsung models, (in plain English) answered all of our questions, worked hard to get the best pricing available to stay within our budget and showed great patience as we revised our selection and configuration a number of different times. Multiple on site visits, emails and phone calls were used effectively as we evolved to our final selection. We got all this service at the same cost of nominal (or no) service at the big box stores. Buying technology is not really very much fun for us so having this great resource available made the process less stressful. No up selling or sales pressure techniques from Josh at any time in the process. You really got the feeling he wanted us to be happy with our purchase. We are very happy in our outcome. Installation arranged by Josh (install 2 new tv's , relocate and reinstall 2 existing tv's, different model roku's, cable boxes and a sound bar) the second part of the purchase was of high quality. Big Screen uses HDXperts, Inc as their installer. We rate them with four and one-half stars only because the end of installation tutorial was somewhat lacking. A follow up phone call with the installer solved our only issue when the sound bar would not connect. All in all 9 1/2 stars out of 10 for the experience. Thanks Josh. Will not hesitate to buy from you again, which is the best recommendation you can get.

Stacy H

21:30 06 Mar 19

Had a wonderful experience. I bought 3 televisions and a sofa on separate occasions.

Bradley Zisow

20:54 14 Feb 19

Great customer service and very knowledgeable staff

Jordan Weitzman

18:54 07 Feb 19

Great place to go get a nice TV's. Great help

Chris Oliver

01:19 19 Jan 19

Excellent service along with a very knowledgeable staff. Love my Bose and Samsung big screen!

Pete Karousos

13:37 12 Dec 18

Josh has excellent customer sales service attributes, courteous, knowledgeable and ensured timely, professional installation. The installer, Duane, is professional and did a great job installing the 75" Samsung. Recommend to anyone seeking advice on purchasing a big screen tv!

Frank Martinez

16:17 07 Dec 18

Very professional staff. Answered all my questions and offered good advise. This was my second purchase and I will be back again

Gary Muhler

22:39 15 Nov 18

Great service and selection. Really nice folks great experience.

scott crosby

00:37 27 Oct 18

Great experience, I encountered knowledgeable personable staff, who answered all my questions, facilitated the purchase, delivery and set up of my big screen TV. I would definitely make another purchase in the future.

Resurrected Resources

07:47 22 Oct 18

Just bought my 3rd TV from the Big Screen Store ( Towson, Md.10-19/2018). Every experience has been great. I ran into a issue with the warranty company recently and they stood by me and did what they could to help me...especially Josh. Things eventually went in my favor. They actually dropped that company. I have only good things to say about the Towson location. I would definitely recommend them to anyone and give them 5 stars absolutely.

Rickey Moore

20:44 19 Oct 18

Joshua answered all my questions regarding my purchase of 65 inch TV. He was very helpful and knowledgeable about the TV I would buy another TV from Big Screen Dan

Daniel Friedman

22:34 05 Oct 18

I appreciate the tv, and I appreciate the young lady that helped me get it all set up. The sound bar really blows the speakers built into the set away, and I'm glad she recommended it. Good people, good service. This is where you want to get your tv from, certainly.

Dom Averza

17:32 08 Sep 18

Stopped in during the holiday weekend as I had just started looking for tvs. Kim was extremely knowledgeable, and once I settle on this house, I will definitely be back in to see her. I recommend this place to anyone looking for a tv or if you need some information.

Jonathan Mullaney

16:13 02 Sep 18

The service and sales approach were both excellent. Kim was great. There was never any pushiness, no impatience, and no overselling or outright lying to promote one model over another. I was fairly educated on the options before coming in to the store, and Kim was honest about the design features and differences between the models in question. She was very patient and accommodating as we compared 3 different models under different circumstances, manipulating the content being displayed a number of times. She also got us the best price we could get by taking advantage of a delayed delivery promotion. We didn't expect to look at surround sound options while we were there, but started looking and asking questions. Kim was equally knowledgeable and helpful with the sound systems, as well, and we ended up adding one. The TV setup went smoothly, they were in and out fast, and even took the packing materials with them. The surround sound setup wasn't included, but it wasn't difficult (even though Bose could stand to provide more clear directions for their universal stands. Only one of the two hardware packs is needed. Which one depends on what rear speakers you have). We were very impressed, and will definitely go back the next time we need a new TV.