Ellicott City, MD
8540 Baltimore National PikeEllicott City, MD 21043
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|Monday||11:00 AM - 7:00 PM|
|Tuesday||11:00 AM - 7:00 PM|
|Wednesday||11:00 AM - 7:00 PM|
|Thursday||11:00 AM - 7:00 PM|
|Friday||11:00 AM - 7:00 PM|
|Saturday||11:00 AM - 7:00 PM|
|Sunday||12:00 PM - 5:00 PM|
- Ellicott City, MD
00:14 21 Oct 20
Our salesperson was great and no pressure. Every tv is on display for comparison. It is where i go every time I buy a new big screen and the installation folks were great as well.So easy so fast. Now if i could only learn how everything works . ( that’s what kids are for)
20:48 06 Sep 20
I was referred to the BSS in Ellicott City by my father. As soon as I came in, Adam was there to greet me and my 2 boys. I did a ton of research so I pretty much knew what I wanted. Adam took the time to explain all of the features on the tv, as well as the differences between several models. He also walked me through the installation process, choosing the right mount, and entertained my little ones with Jurassic Park on phenomenal surround sound! The whole experience was enjoyable! Thank you, Adam, for the wonderful service! I'm looking forward to the install. I will absolutely return when I purchase another TV. Great experience!
06:46 03 Sep 20
Delivered on time as promised. Outstanding TV.
20:02 08 Aug 20
Bought a special order TV from these guys great to deal with. Came in on time and they actually installed it ahead of schedule.programed remotes fully operational when I tried it. Thanks Adam....
15:40 04 Aug 20
Terrific place to buy a TV. We're very happy with our 65" Samsung.It was delivered within two days and the installation was top grade.
08:13 01 Aug 20
Excellent service, price, fast delivery and wall mount install during the pandemic.Thank you!
17:24 29 Jul 20
Roy and Adam are very knowledgeable and have excellent customer service skills. I visited the store a few times and watched several TVs before making my decision. I never felt any sales pressure. Roy and Adam were available to answer questions. I was impressed with their professional approach to each and every customer that entered the door. The installation was handled well as was the processing of the refund for parts that were not used. The prices were the same as the competition and the installation was much sooner. I highly recommend visiting The Big Screen Store In Ellicott City, MD.
14:47 28 Jul 20
We bought 2 large TV for our home.It was wonderful experience with Ellicott city store.We are enjoying now and very satisfied with their service.
01:55 21 Jul 20
I bought two large TVs recently from Roy at the Ellicott City store. Roy was knowledgeable and knew what I needed. He went beyond the call of duty to see that I my home was connected after my move to a new resident. Excellent job and I highly recommend Roy and the store .
20:41 17 Jun 20
I had the pleasure of working with Adam when my old TV finally died. He was extremely professional and gave me one of the best customer experiences I've ever had. Unfortunately, due to the pandemic, their truck was delayed which impacted when they could get the TV to me. However, when I called to follow up on my order a few days later, he not only remembered my name and what I bought, but also gave me a rundown of all the behind the scenes things he had been working on to coordinate a quick and easy delivery. The install was scheduled the day after the unit came in and they were extremely professional. Very nice, had on their gloves and masks, and they even went the extra mile and hid the wires in the wall for me! Hands down the best service I've ever had. They've earned a customer for life... I will definitely be back for my next tv. If you are in the market for a new TV, give them a call.. you won't regret it.
Durant K Harvin III
15:30 17 Jun 20
I received an email of a limited, special sale that was being offered. I then placed a call to see if the item was still available. It was and the salesman was able to complete 95% of what needed to be done over the phone and 30 minutes later my wife drove up, picked up and was on her way home. Aprreciative of the efficiency and attention to detail.
17:22 13 Jun 20
Store manager Adam guided me towards an 8k, 75” QLED, 2019 model that they were clearing out to make room for the 2020 model. Great suggestion, great tv, great experience. Thanks Adam.
14:42 10 Jun 20
We joined the 21st century with our first flat screen TV. Though we live in downtown SS, I relished the positive reviews of the Ellicott City Big Screen store and they did not disappoint. I called in October of last year and asked Roy to simplify the process and walk me through it. He was excellent, thorough and not hard sell. We delayed our purchase until the pandemic forced our hand. I called back and asked to speak with Roy and he remembered our conversation. He made me feel like I was dealing with Nordstrom! The installers, which we opted for because we are geezers who wanted it to be easy, were also excellent and efficient. There were some communication glitches Between the store, delivery and installation, so be sure to get your details straight. It was a dream experience and we now have an extraordinary and greatly enhanced viewing and hearing experience! Can’t wait until the WNBA returns so we can actually see the score and minutes remaining! Many thanks to Roy and Big Screen TV team!!
14:08 15 Apr 20
Great experience and very knowledgeable and definitely understands what the customer wants. Will do business again.
20:37 14 Apr 20
Roy and Roy are the best . They have great sales experience, they are so awesome. Please go check them out for TV, entertainment centers or anything you need for your homes. Keep up the good work
22:10 03 Apr 20
Very pleasant experience. Salesperson Greg Dahle was very knowledgeable and made the transaction easy. I received a discount unmatched by another online or big box retailer. Delivery process was seamless. Cannot recommend more highly.
21:32 27 Feb 20
Had a great experience at the Ellicott City location. Salesman Roy was great.. He took his time and explained the difference between the Tv’s and I purchased a 75 inch Samsung QLED. I will definitely be back for the TV stand and BeautyRest bed. Thanks again Roy..
19:37 10 Jan 20
Most of the time good reviews are inflated, but not this time. I went there with my wife shopping for a new tv. Both salesmen had PH.D's all things Samsung TVs. One, they can sale a person a winter coat in the middle of a desert. Two, they treat every customer like they have one million dollars to spend. We purchased the tv we wanted well within our budget and left very satisfied. If you need a tv, this is the place to go.
20:53 03 Jan 20
He was very knowledgeable and helpful. He made it easy. Installation was great. I did not have to do anything. Great experience !
20:05 09 Dec 19
During the Christmas rush, so we waited to speak to a salesman. The salesperson seemed generally knowledgable but could've told us that the picture may be enhanced by using a 4K video box from our cable provider. We eventually found out, switched boxes and all is well at this point. Instillation was excellent and delivery was on time.
01:46 04 Dec 19
My wife and I entered The Big Screen Store Saturday, 31 November 2019, as the most technically ignorant people to ever visit and we obviously looked the part. Fortunately, Greg Dahle braved the ignorance and came to our rescue. The first thing he explained was why a larger screen TV might be cheaper than a smaller one. Using terms and explanations we could understand Greg explained everything we needed to know to select the best TV for our home! Greg also explained why we might not want a more expensive TV or accessory. I highly recommend requesting Greg Dahle when you visit the Big Screen Store.
20:59 02 Dec 19
both salesman was great Greg gave me every information on each TV from large to small as well as warranties no pressure better than buying a car and wasn't a very enjoyable service and yes I did get a 82 inch TV thank you Craig
12:33 02 Dec 19
The highest quality of Samsung TVs in the area. Nice array of sofas and recliners.
19:35 07 Jul 19
Greg is the best. I had a warranty claim, Big Screen Store replaced my 70+ inch TV with a new one and Greg made sure the replacement and install went as smooth as possible. Even got faster install than I was expecting. Great service is hard to come by these days, and this store provides great service!
23:28 21 May 19
Over the years, my husband and I have purchased several TVs and a variety of furniture from this store. The quality and selection is unmatched. And the customer service is topnotch. Highly recommend this store.
16:18 06 May 19
On Sun, May 5, 2019 at 4:51 PM Linda Pellicore wrote:Hello, Greg,Thank you so very much for all of your help and advice. I really appreciate your friendly service. Please feel free to pass on my phone number (410.292.9875) to your potential customers for a great referral.I was about to purchase a Sony TV and sound bar from Best Buy, where I usually shop for electronics, but decided to stop by your Big Screen Store on the way home. I am so glad I did!We love our Samsung TV and Bose sound bar. Fantastic! The HD 4K 3D effect is great and with the additional surround speakers, it feels like your right there!I can't wait to get my speaker stands. Once again, Thank You for you expert advice and Thank you for suggesting the speaker stands. You not only sold me an excellent video and sound experience, you saved me the hassle and expense of drilling and mounting surround speakers into my wallboard.Thanks again,Linda.On Sunday, May 5, 2019 EC Ellicott City wrote:Best Regards,Greg DahleThe Big Screen Store8540 Baltimore National PikeEllicott City, MD 21043Showroom Phone # 410.203.9700
00:49 17 Mar 19
Excellent customer service! Sales representative was extremely knowledgable and patient in answering my questions concerning different Samsung 4k televisions. I never felt pressured. Delivery and setup was next day. Delivery team was early and very professional. I'm extremely satisfied with my buying experience with the Big Screen Store. They will be my 1st choice for all future 4k TV purchases.
21:06 08 Mar 19
Greg was outstanding from the minute we walked in the store. He assisted with our tv selection and honored the price match without hesitation.
19:08 03 Mar 19
Hands down this is the best place to buy a big screen TV! They were cheaper than Costco and Best Buy when I brought my TVwith a 15 day price match guaranteed. 5 days after I brought my TV, the price dropped on amazon. I spoke with Greg and he checked online and found the price had dropped even more than what I saw. Greg refunded me the difference and honored their policy no questions asked and more than what I expected since he found it cheaper! This a rare instance where a traditional brick and mortar store can really compete with the internet and other larger companies like Best Buy/Costco. Greg was straight forward during the entire buying experience with me and I will definitely go back the next time I need to update my TV!
13:56 27 Feb 19
Highly recommend The Big Screen Store (Ellicott City), 5 stars!! Competitive prices to online but much better service. Sales manager (Greg D) knew his stuff inside and out, answered all my questions with insight, had all the models in store and made comparison very easy. After delivery I noticed a few bad pixels on the edge of the screen, called and within 5 minutes they (Greg D) took care of it. Gave me options and one was an upgrade at no charge, delivered new TV, boxed up the original. Glad I went local and not online. Very positive experience, will be a return customer for sure.
15:56 07 Feb 19
Greg was very helpful and informative to make sure we got the right product for our needs
15:29 05 Feb 19
Very helpful. Happy with the service and price. The 75" screen is amazingly clear. Neat to see a screen without wearing glasses. The catonsville store has 🐝 here a long time. This is the 2nd TV I've bought from them in 12 years.
17:15 11 Jan 19
I am very pleased with my purchase at the Big Screen store! Mike was knowledgeable, informative and very helpful. I would recommend him and the Big Screen store to anyone!
17:39 10 Jan 19
The BSS is a real pleasure to deal with. Great prices, awesome selection and a great warranty make choosing the BSS a no brainier. A better choice than a big box store.
Vipul N Shah.
02:01 14 Dec 18
Frank and Terry who run the store atr very knowledgeable, and friendly guys. Fabulous cozy showroom. They also sell home theater lazyboy like comfy chairs and couches,tv stands and of course big bright beautifl tv's. Highly recommend a visit. FYIparking is on the side bust mostly around the back.
16:45 06 Dec 18
The BSS is a real pleasure to deal with. Great prices, awesome selection and a great warranty make choosing the BSS a no brainer. A better choice than a big box store.
15:38 28 Nov 18
Very friendly service! Great deals! Had our TV delivered the next day. Can't beat that!
17:34 20 Nov 18
Mike is honest and great to work with. The installers came on time, and were in and out in no time with our new TV mounted perfectly on the wall. I would definitely go back again and recommend.
11:27 27 Oct 18
I have purchased two televisions from this store. Both times the salesmen were very knowledgeable, took their time to explain and show us many different features of different tvs. I will be making my next video purchase from The Big Screen Store as well. No longer will I waste my time with the overpriced, non knowlegdable or wrong information from the box stores or surfing for info for a slightly better savings online. Not worth my time.They also were very willing to answer any questions that I had after my purchase.
15:34 21 Oct 18
We have purchased product on a few different occasions from John at the Ellicott City location. We have ha great experience and have been provided with great service. I would and have recommended this location.
10:07 16 Oct 18
I been here twice and there will definitely be a third time nice large but not overwhelming showroon and the staff are personable and professional and the delivery process is super fast and convenient
00:01 18 Sep 18
Greg was great. He helped me tremendously with choosing the right unit without pressure. My husband is extremely pleased with our beautiful new 72" tv stand. Thanks Greg.
17:08 01 Sep 18
My experience at the Big Screen store was outstanding. Greg was absolutely fantastic to work with, and he is very knowledgeable about his products. Duane did an excellent job of mounting the 82" TV, and he was very helpful as well. Great place to do business.
Vipul N Shah.
21:45 03 Jun 18
Best place to buy Samsung tv's
16:55 27 May 18
Had a great experience at the store. Greg is great! Bought two large size Samsung TVs about a year and half ago. Had a small issue with the screen for one of the TVs recently, but I contacted Greg at the Big Screen Store and he helped get the repair underway in a very timely fashion. Kudos to the 2 year warranty from the Big Screen store, and Greg! I am a Big Screen Store customer for life. Highly recommended.