Glen Burnie, MD

The Big Screen Store

the big screen store glen bernie md

Glen Burnie, MD

851 Cromwell Park Dr
Glen Burnie, MD 21061
Phone: 410-595-6373

Send us a message
Monday11:00 AM - 7:00 PM
Tuesday11:00 AM - 7:00 PM
Wednesday11:00 AM - 7:00 PM
Thursday11:00 AM - 7:00 PM
Friday11:00 AM - 7:00 PM
Saturday11:00 AM - 7:00 PM
Sunday12:00 PM - 5:00 PM

  • Glen Burnie, MD

Julia Mann
Julia Mann
17:23 07 Sep 22
As soon as my husband and I walked in the door of the store, we were greeted, and our salesman, Wade, made the selection and purchase of our new tv fun and easy. Delivery was prompt, and when the tv was discovered to be damaged, the crew removed it and returned with another one in perfect condition the next day. Professional, friendly, excellent service. Top store I'm happy to recommend!
ErvinN
ErvinN
08:56 17 Aug 22
After looking at several other stores, we found theRoom Store in Glen Burnie. Jim and Wade provided amazing customer service, which honestly, was the reason we purchased our home theater system from them. It was nice to have that one on one customer service experience where you, the customer seemed to matter. That was apparent throughout the purchase. They answered every question and we’re always responsive and helpful, even after the purchase. The Palliser furniture is amazing. So happy we chose you. Thank you.
Ron Johnson
Ron Johnson
17:19 08 Jul 22
We purchased two large screen TVs from the big screen store in Glen Burnie, Maryland. We had Jim and Wade as our salesmen and they were both wonderful, old school, professional, service.They were wonderful to work with, I would highly recommend them over Best Buy for purchasing large screen TVs. The service is impeccable.I would highly recommend the Samsung surroundsound package with the subwoofer. It is by far the hands-down best surroundsound system ever. You will hear sounds and think someone’s in your house it’s so realistic, if you’re watching a movie and the doors creaking etc. It really brings a home theater system to life!!!
Michael Lowman
Michael Lowman
16:30 06 Jul 22
My wife and I were very impressed with Wade our salesman at the Big Screen store. He was very helpful, answered all our questions and showed us several options that to consider. the TY we selected was delivered and installed the next day and the technicians were friendly did a great job.
Christine Thaden
Christine Thaden
20:56 28 Jun 22
Wade the sales person I dealt with, was awesome, he was very knowledgeable, professional & friendly. He would go out of his way to make sure you were satisfied. I would definitely recommend this store!
Thomas Collins
Thomas Collins
15:39 18 Jun 22
I had a new 85” Samsung 900A with wireless surround sound sold to me by Wade at the Glen Burnie store. Wade has been extremely helpful during the purchase and after. The team that performed the installation was led by Roshun Patterson. In all my years of having technicians come to my home I’ve never had such a professional team that were a pleasure to watch and conversate with.
Debbie Willey
Debbie Willey
19:05 03 May 22
Jim is an awesome salesman. He was extremely knowledgeable about Samsung TVs and compared a few different year models so we had enough information to go on. He was patient with me and answered all my questions.
Darrin Govan
Darrin Govan
20:23 22 Mar 22
Easily the best TV buying experience I’ve had. Zero pressure when choosing; I simply provided my budget and Jim did what he could do to give me the best TV for that price. The delivery was also quick as I purchased the TV on a Saturday afternoon and had it delivered to my house Monday morning.
tboriola1
tboriola1
19:03 08 Feb 22
I was interested in buying a TV and had the best experience here. Jim walked me through each TV and explained its features. He pointed out what I should look for in a great TV to help me make an informed decision. I did a bit of research before coming in so when he mentioned everything I already read about, I knew he was being genuine and looking out for my best interest. After purchasing my TV with Jim, I second guessed my decision about the size I purchased. Wade was also very helpful when I called a few days later and was considering changing it. He took his time to talk me through my indecisiveness. I would definitely choose this store for my next purchase and suggest others use it! Friendly, informed, patient people.
Christopher Gibson
Christopher Gibson
21:41 05 Jan 22
If you or someone you know is looking to purchase a big screen tv, the big screen store is where you wanna be. Very informative, no pressure and a nice selection of products to suit your liking. Also with several options to make the purchase, shopping around wasn’t necessary. I didn’t feel the need to go anywhere else.
Nathan vinson
Nathan vinson
00:26 24 Dec 21
I bought a tv last month and I brought my dad in so Jason could explain the different models to him. He spent a solid 40 mins explaining and answering questions. Very knowledgable and professional.
Juan Macedo Santos
Juan Macedo Santos
03:31 22 Dec 21
I went into the store and spoke with the Wade. He asked me for my needs for the TVs. He informed me all the options and thought me a few things of the technologies used for the TVs in their inventory. I was able to make a decision for the TV I wanted. I did their in house credit option and the process was fast and easy. I then set up all delivery which was available within 2 days of purchase and took their extended warranty as well. They explained the warranty process and it was simple and fast. They had options for delivery, mount set up and had the option to buy all required items from them as well so no need to go elsewhere and buy those items. I chose only delivery as I already had the mount. The delivery on the day of was fast and easy and I didn’t have to wait long. The delivery reps brought the Tv inside and opened it to make sure it was not broken from transport. Definitely great service and will use them again in the future.
Lou Aymard
Lou Aymard
18:26 20 Dec 21
My experience with the Big Screen Store began in May 2021. My wife and I visited the Annapolis, Maryland store and were very pleased to meet Jim Maher who spent a considerable amount of time discussing the options for purchasing a new Samsung high definition television and a credenza on which to place it. Both were delivered in excellent condition and we have been enjoying watching movies and shows on a high definition television set. Several weeks ago the left door on the credenza would not close shut. It was not catching on the bracket inside. We called the Annapolis store and were told that Jim had changed locations and was at the Glen Burnie store. My wife exchanged information with Jim along with several pictures of the credenza door. After taking the initial information and looking at our pictures Jim offered to come out to our home on his day off to look at the credenza door. He arrived on time today and spent almost an hour reworking the fastening brackets inside the cabinet and on the door. In short, he fixed the problem and there was no charge. I have been a consumer for seventy years. I have rarely seen such outstanding service for a product that was bought and delivered. In these days one can rarely get a person on the phone when calling a business. If you want outstanding PERSONAL service I highly recommend you deal with Jim Maher at the Big Screen Store. He is a personable competent professional who is a delight to work with.
Steve Smith
Steve Smith
01:49 08 Dec 21
A horrible experience at Best Buy. Should've gone first to The Big Screen Store. Had my TV within 3 days. You should have people who can walk customers through setup. Delivery men took it out of box, put it on table. The End.
Daniel Lindsey
Daniel Lindsey
11:41 30 Nov 21
I knew what I was going for, having done all my research, but it was good to have a knowledgeable person to verify my understanding. Although they don't sell home audio equipment, he put me in touch with someone who did.
Cooper Yelton
Cooper Yelton
23:40 04 Nov 21
Great customer service and great prices. Will definitely be recommending them to friends. Make sure you get a Samsung sound bar with your flat screen
Liz Martinez
Liz Martinez
16:28 21 Sep 21
After looking at Laz-y-Boy and other retailers for a recliner for my 89 yo Dad we were thrilled to find the perfect one at The Big Screen Store in Glen Burnie, by BWI. Working with Jim and Mike was such a pleasure and they went above and beyond to make sure we were happy. The selection, cost and availability blew everyone else out of the water. I highly recommend working with both of them. We will be back soon to get a new TV!
Richard Roush
Richard Roush
16:02 22 Jun 21
Our sales representative was very helpful giving us all the information about our options with our chair purchase. The theater seating is very comfortable and practical having several possible add ons and multiple choices of finish. We felt no pressure to rush our decision were able to make our best choices. Our sales man was very clear about the length of time it would take to get our furniture. He also kept us updated with regards to the furniture delivery. Delivery went very smoothly and came exactly when expected. We hope to enjoy our seating for a long time to come.
Michelle Mullen
Michelle Mullen
17:00 20 May 21
Great service and product knowledge. Delivery was great and set up was quick.
Roger holtmann
Roger holtmann
23:48 14 Mar 21
I researched my next TV and selected the model I wanted. The problem was most stores did not have my TV. I called the Big Screen Store in Glen Burnie, since I had seen it off I-97. They had it in stock and shipped in and installed it in 2 days. Great installation folks too.
Brian
Brian
04:56 11 Mar 21
Bought an 85 inch Samsung from Michael. The purchase process was easy and painless, was in-and-out in less than 15 minutes. I swiped my credit card at 6:40PM and they delivered the TV before 9AM the next day. I was not hassled and Michael was very easy to deal with. The price was even better than expected. I would recommend the big screen store and Michael to folks I like. 🙂
Cindy Curtis
Cindy Curtis
00:37 10 Mar 21
The salesman was very pleasant to deal with. Delivery was spot on with them contacting us several times to keep us posted on our delivery time. They did a great job.
Jeff O
Jeff O
18:34 20 Feb 21
I purchased online and received a follow up phone call the next day to schedule delivery. The price I paid for my Samsung Q90 75 was the best I could find anywhere (Super Bowl Sale). Delivery was on time and the guys were careful and respectful. I will be returning soon to replace my living room and bedroom TVs.
Lauren Anderson
Lauren Anderson
17:50 09 Feb 21
Smooth transaction over the phone. Great customer service and appreciated the follow up.
Janet Reiner
Janet Reiner
21:19 22 Dec 20
We received excellent customer service when buying our new tv from The Big Screen TV Store. Friendly and professional salesmen and delivery men. We were lucky to get a great price calling within minutes of closing time on Cyber Monday. Salesman emailed the paperwork right away so I could get the sales price with only minutes to spare. Very pleased with our awesome new Samsung tv!
Randford Anderson
Randford Anderson
15:25 16 Dec 20
Great place, very friendly and helpful staff. They practice physical distancing just not from TVs they want you to get close to the TVS. All and all a great place to shop and buy from. I recommend them and the sale.
Dayan Habtemariam
Dayan Habtemariam
12:38 02 Dec 20
They were wonderful delivered tv on time next day.They were informative and they were not pushing to make $$$ deal they listed to your needs .
Derek Mickles
Derek Mickles
20:15 17 Nov 20
Great experience at the store. No hassles just in and out no problem! Great bunch of salesmen there
Derek Mickles
Derek Mickles
20:49 11 Nov 20
Great experience at the store. No hassles just in and out no problem! Great bunch of salesmen there
Russell Schomer
Russell Schomer
14:03 21 Oct 20
Darrell was very knowledgeable regarding our purchase. Helped answer a lot of questions I had during my upgrade. The entire staff was very friendly and helpful. Delivery was scheduled, the team arrived on time and professional. Great to have a local store besides the BB store where I can do comparison on a product and buy. Never have liked the idea of ordering this type of purchase online as stores are limited due to the internet now days.
Mary Trautman
Mary Trautman
12:49 17 Sep 20
They were very helpful and patient while we came in several times to make a final decision. The delivery and installation was excellent!
Mike Thompson
Mike Thompson
21:06 27 Jul 20
Outstanding service. Darrell Jones was very informative and allowing me to make a informed decision. I ended up buying 2 Big Screen TVs. We are very pleased with both TVs.
Sue Goldblatt
Sue Goldblatt
20:32 27 Jul 20
Excellent sales and delivery services. In and out of store in half an hour with delivery and set up the following day. Have purchased from The Big Screen store twice before and will continue as needed in the future😎
Matt Schaeffer
Matt Schaeffer
22:27 03 Apr 20
After doing a lot of research on theatre seating I visited the big screen store showroom in Glen Burnie. Most chairs are there to view and the service there was excellent.
William Fawcett
William Fawcett
00:50 15 Feb 20
Great experience dealing with Jason and the Big Screen Store. Made one visit to gather information; very helpful and no pressure. I confirmed everything I was told at other stores. I returned to Jason and bought two TVs and a credenza. I really liked how they operated, the truthfulness and no hard selling. Could not have been easier.
Edward Zumstein
Edward Zumstein
21:25 11 Feb 20
Easy to deal with. Product arrived as scheduled.
ashley biddison
ashley biddison
17:47 09 Dec 19
Jason the general manager was very helpful in getting an issue I had resolved he stayed in communication with us. Updated us every step of the way. And I want to thank him very much for that. I would 100% recommend this store and this company. I love and adore my tv and my bf is very happy with it as well! We will back in the future for any more tv needs
ashley biddison
ashley biddison
00:11 28 Nov 19
Jason the general manager was very helpful in getting an issue I had resolved he stayed in communication with us. Updated us every step of the way. And I want to thank him very much for that. I would 100% recommend this store and this company. I love and adore my tv and my bf is very happy with it as well! We will back in the future for any more tv needs
David Biddison
David Biddison
21:26 20 Nov 19
had a slight issue and the gen mgr did an outstanding job resolving that issue. We will continue to go there for our big screen needs. Very pleased. Highly recommend!!!!
Melissa Liupaeter
Melissa Liupaeter
22:17 20 Jun 19
Very knowledgeable and friendly. Made the buying process seamless.
Jaytill 522
Jaytill 522
19:03 15 Mar 19
Greg and his team are awesome I've bought 2 TV's and plan to get another this year
Tangela Anderson
Tangela Anderson
14:20 10 Mar 19
Excellent experience. I never really heard of Big Screen TV store until the financing company i used recommended them for purchasing my electronics. I live like an hour from this store but it was worth the drive. When i called my local store, they didnt answer so I contacted the Glen Burnie store, Mr. Michael answered. He gave me phenomenal customer service over the phone, straightforward no chasers. He answered questions about the price over the phone, discussed the specs and everything. I was so impressed that i came in the BWI store the very next day and purchased my item with Mr. Michael only. He was just as helpful in the store as on the phone. I couldnt moss him bc he discribed himself too the tee, Goatee to be exact (great sense of humor). He didn't give any pressure and was happy to accomodate anyway possible. I recommend you to not just view their website but come to the actual store. You will be amazed at the merchandise and prices for quality items. The truly do beat their competitors prices...I confirmed online immediately and was sold. I scheduled delivery and got the date i requested and the installers were even more professional. The overall experience is truly a 5 star rating. I was out of there in less than an hour and I was responsible for the lag bc I challenged everything and had to make an errand in the midst of the purchase. Thank you BWI- Big Screen TV for your top-notch everything.
Olga Chatfield
Olga Chatfield
02:01 19 Feb 19
Great selection of furniture.
Olga Chatfield
Olga Chatfield
21:54 18 Feb 19
Great selection of furniture.
David Purnell
David Purnell
18:22 14 Feb 19
Based upon my experience, this is the only vendor to use to purchase a Big Screen TV. They truly are professionals, extremely knowledgeable, offer excellent customer service (purchase to delivery, to tv setup), and excellent prices (will match any competito pricesr and honor subsequent sale prices on your tv based upon a grace period). I highly recommend them over any competitor.
Kerry Capes
Kerry Capes
16:50 04 Jan 19
Excellent service in store, delivery was timely and professional. Very satisfied with our purchase and the product
Fawn Stokes
Fawn Stokes
22:19 20 Dec 18
Very impressed with the whole experience.with the delivery guys and especially the gentleman named mike that sold me the tv.Thanks again mike you rock. The Big Screen store rock!!!!!😍
Christina Swann
Christina Swann
00:52 15 Dec 18
Jason gave me excellent service from start to finish. He even came to my house on his day off to fix an issue. I won't go anywhere else for my next one!!
Elana Washburn
Elana Washburn
18:46 15 Nov 18
We were very happy with the Big Screen Store. Sales person was very knowledgeable and not pushy. Spent time discussing options with us. Price was great and delivery and install were very professional and on time.
Carol Gould
Carol Gould
20:05 01 Nov 18
Michael Wall was a great sales person to work with. He presented all the options to ensure that we were sure to get exactly what we wanted. He also did extensive follow up to ensure our delivery and installation appointments were set up to suit our schedule. We appreciated his great customer service.
Douglas Walcutt
Douglas Walcutt
12:21 01 Nov 18
The number of different models and features of tv’s are enormance. Big Screen explained each unit and it’s price , without pressure and matched the marginal difference in price the warehouse store had. Then they delivered and installed the unit ( less risk and less time ) which was free at the time. I would suggest you visit them, you will be glad you did.
diamond money
diamond money
12:04 04 Oct 18
I went here almost 2 years ago to buy my Samsung tv , and the customer service was excellent.
William Shipley
William Shipley
17:28 26 Sep 18
Great place to buy Samsung TVs. Extended warranty and same price as anywhere else. Salesman very helpful.
JOE PRICE
JOE PRICE
14:11 22 Aug 18
My experience with The Big Screen Store has been great. Mike Wall was very knowledgeable, and helpful when my wife and I were picking out the Palliser home theatre chairs.We had to return to the store on several occasions to decide on the choice of leathers and colors. Mike really helped us to make a good decision on the whole purchase. Looking forward to be receiving the chairs soon. Customer service has been excellent so far. I will definitely return for a new 75 inch TV in the future.
Tim DiVito
Tim DiVito
11:16 03 Aug 18
Great store with many options. John Beauchamp did a great job. He was incredibly knowledgeable and honest throughout the process. He worked hard to make sure I was satisfied well after the sale was over. Very impressed.
Benjamin Antkowiak
Benjamin Antkowiak
15:41 18 Jul 18
Michael Hall is awesome! My wife and I had a great experience purchasing a new tv with him. We had been in a month earlier in the start of our search and he remembered us, which is rare in this world. He is very honest in his approach and does not try and constantly up-sell you like other stores do. I bought my last big tv at the Big Screen Store, years back, and will continue to do so in the future!!
Leo G
Leo G
00:51 04 Jun 18
I recently purchased seven theater seats from The Big Screen Store. This was a major purchase and like most consumers I did quite a bit of research to make sure I got the best price and highest quality seats. I visited the store and exchanged multiple emails with Michael Wall over several months before making the purchase. He was patient, knowledgeable and responsive. He took the time to review the layout of my movie room and diagrammed several configurations that would work for the new seats. He did a great job for us from start to finish.
See All Reviews

Send us a message

We'll get back to you within 24hours