| Monday | 11:00 AM - 7:00 PM |
| Tuesday | 11:00 AM - 7:00 PM |
| Wednesday | 11:00 AM - 7:00 PM |
| Thursday | 11:00 AM - 7:00 PM |
| Friday | 11:00 AM - 7:00 PM |
| Saturday | 11:00 AM - 7:00 PM |
| Sunday | 12:00 PM - 5:00 PM |
- Rockville, MD
Barry Cohen
19:39 02 Dec 22
Definitely an easy buying experience. No hunting for someone to help you and the people are nice to deal with. I also didn’t have to shlep my large TV and soundbar home. It was delivered, installed and set-up in a day. And they matched a better price I found on Black Friday.
Reyna Vargas
20:55 30 Nov 22
I’m very satisfied with the Big Screen Store in Rockville, we received a great attention to customer service questions in the show room, accurate availability and fast delivery. In two days we had our big TV, sound bar, and tv stand set up in our basement + in our business conference room.
BigMaMaSaiyan
19:10 19 Aug 22
I absolutely loved my experience at the Big Screen Store. My husband and I stopped in by chance and ended up making a purchase. We worked with Ed Hodge. The staff is knowledgeable and friendly. They anticipated our concerns and taught us everything we needed to make the best purchase possible. They even have the furniture you need to support your tv. I will be buying all of my home theater items here!
David Birks
18:52 10 Aug 22
This was hands down one of the best retail experiences I have ever had, across any type of product/service. Mike Lowery at the Rockville location was top notch. Amazing customer service and expert level product knowledge. They price match all major retailers as well. I see no reason to shop TV/audio/theatre products elsewhere. Here you are treated like your business is valued. I'll be going back in the future for sure and would recommend friends/family to do the same.
Barry Spatzer
20:46 04 Aug 22
Amazing experience, Ed was a fantastic salesperson. Can't believe I almost went to best buy... that would've been a huge mistake.
Saul Schweber
21:35 03 Aug 22
Extremely knowledgeable. No pressure. The installers were fantastic and made modifications to my current wall hanger.
Judy Lapping
21:57 12 Jul 22
Our salesman was very knowledgeable and very helpful. In less than one hour, we had selected a TV and sound bar at an excellent price! Best of all, installation took place the next day! Romeo and James came to our house right at the appointment time, and they very competently installed our new system. In addition, Romeo gave me operating directions in a clear and concise manner. Outstanding!I will only shop at the Big Screen Store for a television.
Tim Davis
20:32 05 Jul 22
What a great experience. I recently purchased a 55" Samsung TV from BS store on Rockville Pike. My first trip to a BS store. I was truly prepared for high pressure salesman to tell me that I needed a bigger screen TV, etc. That didn't happen. Barry the store manager showed me the difference in picture quality, etc. so that I could make the best decision about what type of picture quality I wanted. Again, no pressure. Bottom line I bought the TV I wanted within my budget. Barry couldn't have been nicer and Romeo and James were experienced and awesome installers. Their technical expertise resulted in a perfect wall mounting and installation. All three are great Ambassadors for the BS franchise. Thanks to all and Barry I hope the french toast you had for breakfast wasn't too cold after you helped me. Regards, TAD
Tim Davis
10:33 01 Jul 22
What a great experience. I recently purchased a 55" Samsung TV from BS store on Rockville Pike. My first trip to a BS store. I was truly prepared for high pressure salesman to tell me that I needed a bigger screen TV, etc. That didn't happen. Barry the store manager showed me the difference in picture quality, etc. so that I could make the best decision about what type of picture quality I wanted. Again, no pressure. Bottom line I bought the TV I wanted within my budget. Barry couldn't have been nicer and Romeo and James were experienced and awesome installers. Their technical expertise resulted in a perfect wall mounting and installation. All three are great Ambassadors for the BS franchise. Thanks to all and Barry I hope the french toast you had for breakfast wasn't too cold after you helped me. Regards, TAD
JustWill (JustWill)
18:59 03 May 22
I enjoy the kind and knowledgeable customer service by the staff, I got my T.V. the following day, I will continue to use this business in the future.
James Mich
20:51 29 Mar 22
Great selection of Samsung TV's. Salespeople are experts on all of them. Very knowledgable. Prices are competitive with big box stores. Delivery and set up the next day. Perfect.
Tonydalina Santos
18:36 25 Mar 22
I usually buy my TVs at a big box store and install them myself . I walked in to compare prices on a TV and left purchasing a TV and soundbar. Barry did an excellent job explaining all the differences between the TVs. Without a doubt great service and the installation was absolutely worth it. Hiding the cables behind the wall wasn't something I would ever do myself. On a big screen TV you owe it to yourself and let these guys do it for you.
Jeffrey Reinsch
17:05 15 Mar 22
Good all around experience. Salesman was friendly and helpful and the installation crew were professional and courteous.
joy thomas
15:13 08 Mar 22
Excellent End to End Experience. Service was amazing and the installation process was phenomenal.
baddestdad1
22:16 07 Jan 22
I just finished mounting my TV.. Thank You for the Prompt service! The Delivery Guys tested the TV before they left before they left, so I didn't have to. They were awesome! I'm almost finished wiring the speakers and putting everything the theater sound together.. Then, I will really Enjoy it! Thank You Big Screen Store!
baddestdad1
21:03 07 Jan 22
I just finished mounting my TV.. Thank You for the Prompt service! The Delivery Guys tested the TV before they left before they left so I didn't have to. They were awesome! I'm almost finished wiring the speakers and putting everything the theater sound together.. Then I will really Enjou it! Thank You Big Screen Store!
ERAU 99
19:38 21 Dec 21
Absolutely the best! Knowledgeable salespersons and relaxed, no pressure shopping experience. We visit big screen ever year for our television and entertainment upgrades. The installation experts are friendly, efficient and thorough.
Rolando Cortez
21:47 30 Nov 21
The Big screen store has the best TV's, Sound equipment's and furniture and price as well. The people are also friendly and nice. Try them out!
Sean McVeigh
18:20 18 Nov 21
I had a lot of difficulty convincing Amazon and Best Buy to deliver to me one time. When I contacted the Big Screen Store with questions, one of their owners emailed me back and helped me out. Then I was able to make an easy appointment for purchase and for delivery of my new 4K TV. I love the TV and I appreciate the actual customer service from Big Screen Store that is so lacking in most places these days.
Nate Engler
18:01 08 Nov 21
Great experience at the Store. Steve gave a no-pressure presentation with the TV's. Delivery service however is another matter. TV came, and the guys eye-balled the entryway to the basement and said it wouldn't fit. Didn't even try to bring it down.Said they could open the box and try to bring the TV down that way, but that I would have to sign something in order to absolve them of any damage to the TV and my walls. Not sure how I feel about that customer service. I paid thousands of $ to purchase this TV, and you can't try and get it down?I'm in contact with the store now, and hopefully we can work something out since I think that if they can take the TV out of the box, they should be able to maneuver it around the doorway and bring it down.**I want everyone to understand, the guys at the store were great (Steve in particular). What I didn't like was the lack of trying from the delivery men to even attempt to bring my TV downstairs. I get it, they don't want to be liable, but they could at least try.
Michael Francis
00:26 27 Oct 21
I purchased a Sony TV from Best Buy back in July that I had to return because the TV went "black screen" after just the 1st week..smh. So I decided to visit The Big Screen Store back in August to see if they could provide a better TV and shopping experience. And they did a great job helping me find the right Samsung TV for my living room. So far it's been the BEST decision I made buying a 55" from them!
Jill Shaffer
15:08 20 Oct 21
The staff was amazing and very helpful in making my decision on my new tv. I wouldn't go anywhere else. Prices are the best and customer service is the best ever.
Joy Nearpass
17:02 19 Oct 21
Absolutely amazing! Thinking with the pandemic, no way would I be able to get the recliners I wanted!!!Well, 1 week later we are are sitting in our comfy recliners watching on our projector tv!!!Steve and Mike were amazing, and literally made it happen!Recommend them highly!!
Will Trokey
15:03 12 Oct 21
Very impressed with The Big Screen Store! A friend strongly recommended it to us and when we were ready to buy a new TV we knew were we want to go.Barry was an excellent salesman who guided us to the perfect TV for us and didn't try to oversell us on things we didn't need. And Romeo and the service team who came to the house were so professional! They were and gone before we knew it. And they made sure we were company with the using the TV as well as provide their contact for any future questions. These teams made the process super smooth and easy.We are in love with our TV!! Thanks Barry and Big Screen Store! We will be back when we buy our next TV.
Ally Falby
15:24 15 Sep 21
Friendly, courteous and efficient. Made great recommendations for my entertainment pleasure. Nice work!!
Spencer Butt
01:26 09 Sep 21
We had an awesome experience with Barry. He found us a great deal on a couple of tvs, a sound bar, and a tv mount. The arrives two days later, were checked out by their team and we were watching them a day later. It was great to hear about the different options from an expert. I recommend that if you are looking for a TV head to the Bus Screen Store and talk to any of their staff.
Jonathan Halling
22:34 31 Aug 21
We had a great experience at the store. Great sales team. Delivery went smoothly. And the couch is awesome!
Chad Vickery
16:37 05 Aug 21
In purchasing my TV, I walked into the Big Screen Store and was quickly helped. I ask my questions and receive clear answers. I purchased my TV quickly and professionally. Most importantly, there was an technical issue with my TV after installation and the Big Screen Store quickly resolved it. In the age of big box stores, this level of service was/is greatly appreciated.
Trevor
10:29 27 Jul 21
Best place to get a Samsung which they now exclusively sell. Their price is always better than Best Buy. Delivery was fast and the setup fee is reasonable.
Greg Potter
20:42 22 Jul 21
Big Screen was not what I expected. It was comfortable, pleasant, professional and helpful in sorting out and ordering what I needed. Well worth taking the time for the visit. The delivery and installation was perfect. Definitely 5 star performance. Like going back in time time to helpful retail store.
marilyn richert
20:45 24 Jun 21
The delivery people showed up in the middle of their appearance window and quickly removed the old TV and hooked up the new set. They took time to explain some things to me, and they did not leave until my questions were answered. I will return to this store for my future purchases.
David Morrison
19:49 22 Apr 21
Excellent product; great prices; very knowledgeable staff; and great follow-up. I had a question after installation about how to operate the sound bar and I got an immediate response with help that solved my issue. I highly recommend.
Dennis Kiefer
14:15 15 Apr 21
Great prices (I got 18.5% savings over competitors). Outstanding free delivery (prompt, courteous and efficient). And great service in showroom where I could compare products side-by side. Why buy on-line when you can get service and prices like this.
G T
15:35 02 Apr 21
This is a great company with super sales people. Mike Lowery and Barry go above and beyond to make the customer feel comfortable, well informed and secure in making the best purchase. I cannot recommend more highly as the experience was first class beginning to end. Thanks Mike and Barry.Greg T.
katha lacy
14:25 31 Mar 21
I had a specific budget and features in mind, and Barry did not try to oversell me or pressure me in the least. I hadn’t had a television in 16 years, and many things had changed, but Barry patiently explained things and let me practice with the controls. I have a traumatic brain injury and said that I might forget, but he said that the guys who did the installation would show me again, and if I STILL had trouble, I could always come back.The people who installed it were very helpful and did a great job (& explained again). They cleaned up and I just had a beautiful new TV on the wall - it was like magic!I highly recommend this business for their ethics, service, and product line.
Sherrelle Johnson
15:08 24 Mar 21
My experience at the Big Screen Store was wonderful. In less than 30 minutes, I was in and out, and my TV was delivered two days later. Excellent customer service!!
Oscar Giron
21:49 02 Mar 21
I visited The Big Screen Store in Rockville, MD to look at credenzas. I was helped by Mike. L. I explained to Mike that I only wanted a credenza since I was going to purchase my TV from a box store. Mike showed me credenzas and explained what the benefits were if I purchased a TV from The Big Screen Store. There was never any pressure from Mike. I took his information and went home and did a little bit of research on my own. I also read reviews on The Big Screen Store and was very pleased with what I read. I went back the following day and purchased a credenza and a TV from Mike. In the following days, I purchased a loveseat and a soundbar from Mike. Delivery and installation was FAST and EASY (next day). The delivery and installation folks were just as pleasant and professional as Mike. For each transaction, I dealt with Mike and each transaction was speedy and professional. I would highly recommend purchasing from The Big Screen Store and commend Mike for his professionalism and knowledge of the products.
Michael Rae
17:21 23 Feb 21
Knowledgeable friendly sales. Delivery and installation went smoothly. I even found a lower price from another Samsung dealer a week later and was promptly refunded the difference.
Glen Kessler
20:47 02 Feb 21
Very pleased with my purchase and delivery experience from Big Screen Store. Called in my order and the process was super easy. Delivery guys brought the 88 lb tv all the way into the room I wanted it. They tested it and put it right back into the original packaging since I wasn't quite ready to install it.
Adam Gullifer
13:08 27 Dec 20
Ohio Delivery went smoot for a large TV. Great prices and added warranty. Don't be surprised to receive a phone call so they can explain the remaining procedure of your delivery. Jason was great!
Mohamed Abdou
12:34 25 Dec 20
I was very impressed by how the sales staff was helpful but not pushy. I felt comfortable asking questions without getting the pressure that I have to buy now. The delivery was within the window quoted on the morning of the delivery day. The delivery team was very courteous and professional. They hooked up the TV made sure it worked.Overall, it was an excellent experience and I would definitely recommend buying from the Big Screen Store.
Ryan Wright
03:54 16 Dec 20
Customer service was amazing. Treated us like family. A1 in my book. Tv arrived just as promised and the delivery guys were very helpful as well. Extremely recommended A++!
Yael Tamir
00:11 11 Dec 20
Great service. Streamlined the process. Transparent and answered every single question I had.
charles stanley
14:35 10 Dec 20
Frankly, after years of disappointment with many retailers, I was a little worried to buy from any place than Amazon. But I must say that the help given to me in selecting my TV and sound system without actually going into the store was invaluable. Sure, plenty of salesmanship, but it was fair and honest. Delivery and install was fast and efficient. Overall a very convenient experience.When the price dropped several days after my purchase, the $200 difference was refunded, as promised, without resistance. When I had trouble with my sound bar after 28 days, they immediately offered to exchange it. Actually the problem with the sound was not the equipment it was my lack of understanding...it didn't come with a user guide. Also, there were some characteristics that weren't explained. The manufacturer's customer support straightened it out for me. I am happy with my purchase and would recommend The Big Screen Store.
alan goldberg
21:23 01 Dec 20
I have a bad back. Steve Seltzer took time to assess my needs and found me the perfect recliner. My only problem is that when I sit in it I always fall asleep.
Paul Eder
19:54 06 Nov 20
Outstanding installation from Javon and team. Fast, precise, super friendly and knowledgeable. Selection in-store with Barry was perfectly tailored to my needs for TV size, TV model number, and speaker capabilities.
jason fischbein
11:48 21 Oct 20
My second TV from them. Steve in Rockville did a great job getting me the right TV and soundbar for my needs. Their pricing is always the best which allowed me to buy with confidence.
David Ottalini
01:21 21 Oct 20
We were well taken care of. Only sell new model Samsung’s but the TV we got is fantastic. Delivery and installation was quick and easy. Highly recommend Big Screen Store.
mary vassallo
02:58 11 Sep 20
We were looking for a tv to use in our back patio, roll out occasionally and they found the perfect glare free tv. Great price, delivery was quick and staff friendly and knowledgeable. We love our new tv and are grateful for your experienced suggestions re:tv cart, cable ideas etc. thanks for a great experience. We will be back when we need our next tv
Virgil Crawford
15:37 10 Sep 20
Service at shop was great - really great! Install was smooth, however I was a bit disappointed that the (young folk) doing the install don't seem to understand that old folk like me need a little more help. I am 62, I don't really understand how to hook up to the net, and consequently I still can't really watch the TV today or enjoy the thousand dollar sound system that I purchased along with two thousand dollar TV. I am going to try again Saturday when I don't have to work, but I do wish I had seen a little more effort on their part in this particular area. I have been buying from you since the 1990s, and you still do get my vote!
Peggy Metzger
16:53 02 Sep 20
The store was good for the purchase - very happy. Service technician Romeo is the best!
gary berry
20:46 27 Jul 20
Great service and TVs and the TV was delivered the very next day.Also The salesman Barry was outstanding. This is my second TV from the Rockville, MD store. I will buy more in the future.
Wesley Gibbs
20:09 27 Jul 20
The company is great. Prices are good, installation is scheduled quickly and installation always goes smooth. We just bought our second big screen tv from them, in both cases, the tv's were installed less than a week from the time of purchase.
Mark Shayman
20:05 27 Jul 20
I recently purchased a television from The Big Screen Store after having a terrible experience with a big box store that sold me a television that they did not have. My experience with the BSS was great. The price was excellent and the service was outstanding. Based on this experience, I purchased a second television from them two weeks later. Same great experience.
Kenneth Josovitz
16:11 17 Jul 20
They did a great job from the the time I entered the store in helping with my selection, to delivery and installation. I had a minor cable problem that was fixed immediately by the tech Romeo. Romeo rocks! The service in the Rockville store was suberp! After this experience I will never go anywhere else.
Joseph Harre
17:47 23 Jun 20
I had a wonderful experience as a first time shopper. I have always purchased my Samsung TVs from Costco, but given the pandemic, I wanted to spend my money with a local business. I've seen the Big Screen Store's commercials for years so decided to give them a try. This purchase was done remotely after reading the articles on their site and working with Steve at the Rockville store over the phone. After a very reasonable and no pressure conversation I purchased the TV. The price including delivery and set up was cheaper than Costco. As luck would have it, the price dropped 8 days after my purchase and true to their word, they stood behind their low price guarantee, and refunded the difference. I recommend them without reservation and will absolutely be using them again the next time I'm in the market for a new TV.
Tommy Thompson
16:25 19 Jun 20
Great products, service and price. We have made several purchases and always happy
Helen McCulley
15:29 10 Jun 20
I bought my first big screen from The Big Screen Store many years ago. I just bought another during the pandemic - sight unseen. The process was seamless. They helped with installation and kept good contact going through the whole process. Happy with my purchase, purchase price, and service.
Mike Silverstone
23:11 10 Apr 20
Great price, Barry was great no pressure thought of little accessories needed that i didnt, knows his business
Anne Rolls
22:29 05 Mar 20
Our 20-year old projection screen TV died on the Friday of President's Day weekend. After hearing adds about The Big Screen Store for years, we thought we'd check their store out first. They have a clear website for people like us who know what kind of screen will work for our viewing habits, and who also can't afford the stars and the sun, so we figured out exactly the kind of TV we wanted when we arrived at the store. They were helpful, easy-going, knowledgeable and fun to talk to, so much so that we decided to end our search for the 'perfect' big-screen TV right there, in their laid-back showroom. We couldn't be happier with the Samsung 65" TV that we chose, especially because the sale price was better than the sale for the same TV at Best Buy (sorry, Best Buy).
Karla Perez
22:47 11 Feb 20
Superbowl Sunday was approching and the TV broke.....what do you do now except buy a new TV! We are so happy that we purchased one from a company that had a great product line and superior customer service. We will recommend all of our family and friends here and our future purchases will only be from this highly respected company. Thanks Steve!
Margarita Litvak
16:37 23 Jan 20
Knowledgeable, friendly, clearly experienced. Felt that they were trying to get us the best deal on something we wanted rather than upsell us. Great return policy (we returned a wall mount). Thanks!
Richard McEntire
20:48 10 Jan 20
Customer centered, gave good advice, no high pressure sales tactics, and very good price. A really good experience.
Richard McEntire
21:19 04 Jan 20
Customer centered, gave good advice, no high pressure sales tactics, and very good price. A really good experience.
donb007b .
17:58 09 Dec 19
Barry was excellent! He understood what I was looking for, and he walked me through all of the available options on the TV I had decided to purchase. He was also able to provide comparisons to similar models so I could feel confident with my purchase! He absolutely knows his stuff!!! Marvin and his colleague delivered the TV a few days later, right on time! They were very professional and respectful - they even took off their shoes before entering!! Overall, a great experience with the Big Screen Store on Rockville!
Brian
17:18 09 Dec 19
So easy to buy a new TV here. Friendly staff, and the delivery and set up guys were fantastic!
Greg Faron
16:44 09 Dec 19
The sales process was quick and fair. The installation was incredible! Our installer fished wires and sorted our sound system perfectly. Great service!!
Marcia Riemenschneider
14:13 31 Oct 19
Very helpful, no high pressure sales here, and they will tell you the best bang for your buck.
Josh Guerrero
14:43 14 Oct 19
Me and wife were shopping for new furniture, sofa/TV and we couldn't just buy anything due to our recently new purchased home. We visited the big screen store in rockville a few months before we settled on our new home. We had checked out a few furniture stores in the area, but we were not impressed of the comfort/size in the couches and also customer service. I was also looking for a TV as we needed one for the home theater entertainment. I had also visited best buy and the staff was too pushy into buying a TV which is why we didn't purchase from them. After driving to different places and looking for sofa's and TV, our last stop was checking out the big screen store. As soon as we walked in, we were greeted by Barry. We told Barry we are just looking and that we would be back for a purchase in a few weeks. Barry understood and was NEVER once pushy. We sat down and checked out the 82" TV's and we had a full conversation of different things. It was like we already knew Barry. Barry is wonderful and understanding. The sofa's are so comfortable that i almost fell asleep at the store. As mentioned before we had visited other big furniture stores but none compared to the big screen. The service we received from Barry was above and beyond that we came back after signing our new home and purchased a new sofa. Had them delivered and noticed 1 was either not installed correctly or was damaged. My wife wanted to exchange the sofa's for a different style and we told Barry. Without any issues Barry went out his way to have the sofa's exchanged. The service provided from Barry made us return to the store a few days later after purchasing the sofa's and purchase a new 65" TV. Although its not the 82" that we wanted but i know 100% we will return and i will also let my family and friends to come see Barry.Thanks so much Barry.
HRKC0428
11:27 18 Aug 19
This was my first experience at The Big Screen Store. I met Steve who greeted me. I told him what I was interested in. He showed me the various TVs that met my needs. He never once pushed me to purchase anything, instead, showed me the differences between the TVs. I made a decision to purchase a TV on a Monday and it was delivered two days later on a Wednesday. The gentleman gently set up the new TV where I wanted it placed and made sure it turned on.The TV I purchased was a few dollars less the Amazon, but I wanted to give my business to a local merchant, and I'm glad I did. The TV came with a one year warranty and they added on another year at no extra cost. I added on one more year for $50. I also liked the idea that they provide lifetime technical support. In fact, a day or so later I had a question and I was walked through the process to help me address the issue.I would highly recommend The Big Screen Store for the purchase of a TV.
I.F. S.
01:02 18 Aug 19
The best advice I can give is if you are buying a large size TV do not go anywhere except The Big Screen Store. Here's why:1. Their price matched Amazon and Best Buy.2. They remove the TV from the box for you, attach the legs, set it on your stand, and assure the TV is undamaged, all at no extra charge and quicker than you can.3. They provide an extra year of warranty protection at no charge.4. If you know the brand and model already you want you can order over the phone without hassle5. Delivery was faster than competing storesHaving had two prior TV orders through Amazon arrive damaged/non-functional, and having then to pack them up for return, I can't tell you how much I appreciated point #2 above (for which Amazon doesn't provide, and Best Buy charges a hefty fee). My only regret is that I wish I started with The Big Screen Store in the first place!
Lynda Bloom
21:14 21 Jun 19
Very disappointed and frustrated with my shopping experience at the Rockville Store. UPDATE: The general manager, Jason Brager, called me the same day I posted my review. He asked if I would be willing to talk to him about my negative experience with the store. I was impressed that he didn't throw his people under the bus, but instead spent a couple hours on the phone talking to all parties involved before discerning that mistakes had been made and he fully owned them. (Did not lay it on the employees, I respect that.). Additionally, he could have just refunded my money and that would have been sufficient. However, he asked if he could possibly earn back my trust with The Big Screen Store. He didn't want the sale, he just wanted the opportunity to restore their reputation. I respect that also. While I was reluctant, I did in the end find his sincerity and professionalism worthy of risking working with them. In the end, my TV was delivered and installed promptly and the installer, Romeo and his helper, did a great job. They took time to show me how everything worked. Jason called to check and make sure everything was to my satisfaction. To summarize: Everyone makes mistakes and I accepted the apology for the manager and the resolution to the issue. I do appreciate a company that stands behind their word and reputation. Kudos to Jason for running a quality firm.
Lynda Bloom
21:14 21 Jun 19
Very disappointed and frustrated with my shopping experience at the Rockville Store. UPDATE: The general manager, Jason Brager, called me the same day I posted my review. He asked if I would be willing to talk to him about my negative experience with the store. I was impressed that he didn't throw his people under the bus, but instead spent a couple hours on the phone talking to all parties involved before discerning that mistakes had been made and he fully owned them. (Did not lay it on the employees, I respect that.). Additionally, he could have just refunded my money and that would have been sufficient. However, he asked if he could possibly earn back my trust with The Big Screen Store. He didn't want the sale, he just wanted the opportunity to restore their reputation. I respect that also. While I was reluctant, I did in the end find his sincerity and professionalism worthy of risking working with them. In the end, my TV was delivered and installed promptly and the installer, Romeo and his helper, did a great job. They took time to show me how everything worked. Jason called to check and make sure everything was to my satisfaction. To summarize: Everyone makes mistakes and I accepted the apology for the manager and the resolution to the issue. I do appreciate a company that stands behind their word and reputation. Kudos to Jason for running a quality firm.
Iza M
12:55 17 May 19
I bought a really nice tv for my dad here along with an awesome sound bar. The guy who helped us was super friendly and helpful, I got a great deal and excellent service.
Milton Milne
21:02 28 Apr 19
Great service,,,and they price match. Warranty attention has been excellent. The staff is very responsive and quick to solve your needs. Real pros...!
Robert B
02:21 22 Apr 19
Store experience was wonderful. Installation was wonderful while it was happening but after they left I noticed the left leg on the tv stand was sticking out about an inch and not seated properly. I tried for awhile to get it installed properly while holding up the left side of the TV but it was too heavy to keep lifting and the stand wouldn’t budge and we gave up. Now every time I look at my beautiful 82” QLED TV I can only fixate on that one leg not being attached properly and that it’s not sitting level on the beautiful credenza I got from them also... sigh it’s too big and heavy for me to lift and I live alone.EDIT: I purchased another TV for a different room a couple weeks after this... good experience in store, as usual, and when they delivered the second TV, they fixed the issue with the stand on the 82"... ALL IS WELL! And... I'll be back! 🙂
petenafpak
22:13 12 Apr 19
This is my 3rd TV I have bought from them and each time it’s the best prices and the best service!
Wayne B
15:42 05 Apr 19
The products and buying process are great. The people who delivered my purchase were very hurried--bordering on being rude. Zero stars for delivery. I chose not to have the product installed so maybe they use a different set of people for installation. Lets hope so. The men who delivered my set were indifferent, at best, to the concept of "customer service", quite different from my in-store experiences.
Wilson Duran
16:09 07 Feb 19
Barry is honest, knowledgeable and very friendly. He got me exactly what I wanted and what I needed. Please talk to Barry about all your Home Entertainment needs. I still will.
Robert B
18:32 04 Jan 19
Store experience was wonderful. Installation was wonderful while it was happening but after they left I noticed the left leg on the tv stand was sticking out about an inch and not seated properly. I tried for awhile to get it installed properly while holding up the left side of the TV but it was too heavy to keep lifting and the stand wouldn’t budge and we have up. Now every time I look at my beautiful 82” QLED TV I can only fixate on that one leg not being attached properly and that it’s not sitting level on the beautiful credenza I got from them also... sigh it’s too big and heavy for me to lift and I live alone.
Eric McKenna
15:40 11 Dec 18
This is my second purchase from Big Screen Store. The staff is always helpful and knowledgeable about the products. Got a great black Friday deal and was delivered the next day. No pressure sales tactics. They were also very friendly to my son who just wanted to run around the store and hide behind the theater chairs. 🙂
Tim Lipman
19:46 27 Nov 18
I have bought two TVs in the past two years from the Big Screen Store. Good prices, knowledgeable and friendly service. I recommend over any big box store.
Patricia C. Kay
18:50 27 Nov 18
I was very happy with my experience at Big Screen Store. I didn't feel pressured to make a purchase and the sales associate who helped me was knowledgeable and personable. In the end, I purchased a beautiful Samsung and have enjoyed it every day since. I will absolutely buy my next TV from them!
Chris McCasland
17:56 15 Nov 18
Great TV buying experience! Steve was very easy to work with and knew all the answers to the questions I had. Also did not try and push me to spend more. Better prices and incentives than any of the big box or Amazons. Would recommend to anyone looking for a great TV.
Ronald Dysland
00:37 27 Oct 18
I purchased a Mitsubishi 73". Got great price and was delivered on time as promised. zthe delivery staff was very friendly and took great care in handling the TV.
dclarryk
02:42 22 Oct 18
Great prices, great service. I have bought two TVs from them, and had one serviced using their recommended techinician. All good.
Marvin Beitler
15:59 20 Oct 18
I have purchased numerous TV's from the Big Screen store as well as some consoles for the sets. I go back to Mitsubishi and now Samsung. the service and set up is great. Barry our sales rep. helped us with everything. Can't go wrong.
Joe Silvestri
11:22 25 Aug 18
Steve was helpful and professional. He was friendly; he listened; he suggested a couple options among the many; and he accommodated my delivery needs. I went to the Big Screen Store hoping for personalized expertise, and they beat my highest expectations.
Karen Walker
16:07 19 Aug 18
If I could give more than 5 starts, I would! We had an excellent experience at the Big Screen Store in Rockville. We were greeted with Barry when we entered the store. We told him what we were looking for and he began showing us our options. He is very knowledgeable and worked within our budget. We are so excited with the purchase we made of a75" television and four theater chairs. Great quality and great selection. Barry is an outstanding member of this team. Speaking of team members, we also met Steve who was working at this store and was very friendly. He was working with other customers and was also very helpful. I highly recommend this store and this great team! We are excited to get our room set-up and know we will enjoy this purchase for years to come.