|Monday||11:00 AM - 7:00 PM|
|Tuesday||11:00 AM - 7:00 PM|
|Wednesday||11:00 AM - 7:00 PM|
|Thursday||11:00 AM - 7:00 PM|
|Friday||11:00 AM - 7:00 PM|
|Saturday||11:00 AM - 7:00 PM|
|Sunday||12:00 PM - 5:00 PM|
- Towson, MD
15:55 04 May 21
We were treated like royalty throughout the process. Got to listen to, and see a variety of TV's to determine what we be best based on our needs and budget. All our questions were answered, and the salesman was super patient! Everyone was even nice when I misunderstood the delivery notice process and had to reschedule!! Highly recommend!
21:59 01 Apr 21
Great Local Business, we recently purchased a new TV and are very happy with the choice. knowledgeable staff and quick email response if you have questions. Note.. They only sell Samsung TVs. You have to decide for yourself if that's a good or a bad thing. We would go back any time
18:59 24 Mar 21
Overall great experience! It was worth the 90 minute drive to get the awesome service they delivered and will continue to deliver long after the initial sale. Our salesperson, Josh, was awesome. He answered all of my stupid questions and more without hesitation. Great experience!
16:10 24 Mar 21
Jason was extremely helpful in getting the right product at a great price. Thanks for the very efficient deliver to the Bethany Beach, DE area!!
23:34 10 Mar 21
OUTSTANDING, PERSONABLE, PROFESSIONAL,This Portion of the review is for Josh, my salesperson for the last ten years, along with Big screen TV service department. Lets start with Josh, I spoke to Josh about a year ago while we were ordering furniture. Josh teased me with the new 8K 85 inch TV. I had already purchased a 75 inch tv about three years ago from Josh. I called Josh about two weeks ago about bringing down my mounted TV due to having the wall painted. Josh was on top of everything. While we were on the same call I asked Josh about the 8K 85 inch. Within 5 minutes after Josh gave me an OUTSTANDING price on the 8K, we wrapped up everything on the phone.Now lets talk about the service department. First the reason I buy from Josh is his outstanding service along with what I believe is the best service you can get. Josh set everything up without me making one phone call. Even though Chris explained to me they could not install the tv until the following Tuesday. I asked him if there was anyway possible to install the TV within 48 hours due to my wife and I heading to South Carolina that Sunday. Once again Chris made it happen. THANK YOU THANK YOU. The installer was Duane who had previously been to my house for items I had disconnected accidentally. Duane came to my house at 8 PM, way beyond normal. Duane hung the TV, hooked up all my accessories and took the time to show me how everything worked. I never knew I had all those features.BOTTOM Line if you don't buy a TV from Josh and the BIG SCREEN STORE, you are making a BIG BIG MISTAKETHANK YOU Josh Chris and Duane, You are THE BESTI LOVE MY 8K
20:19 10 Mar 21
From the sale of our TV & sound system to the resolution of an issue with our sound bar, Josh Wiley was excellent. Josh took the time to walk us through all of the settings on our TV. Turns out the issue was not with the new system but rather it was with our service package we had from Verizon did not offer the new 4K sound. A quick upgrade on our Verizon account resolved the problem. Thanks Josh!
17:03 16 Feb 21
Great customer service. I’ve bought 4 tvs and a sidebar from them and will not ship anywhere else. Warranty is also second to none.
20:08 02 Feb 21
Josh was awesome advising us on everything, big screen tv, sound-bar and furniture. He helped me years ago in my old house and was happy he could help again. We shopped around and we got the best pricing and service from Josh and the Big Screen Store. He set us up with everything we needed and discouraged us from getting anything we didn’t need. Roshun and Donnell were great with the install too. Highly recommend!
15:53 21 Jan 21
Great experience speaking with someone who knows the products. We were able to compare and explore all available options at the store. Sales staff are friendly and helpful. We received our Samsung QT80 the next day and it was inspected and tested for operation before they left. Great customer service.
16:37 16 Jan 21
The visit was great, Josh was very helpful. I was able to get the TV and soundbar I wanted with no pressure to upscale. The installation process went very well and everything works great.
22:18 15 Jan 21
I was shopping for a 75 inch Samsung Q80t and professional installation to mount it to the wall. The price for the TV was better than Amazon and Best Buy. The sales rep Mike, was professional and helped us pick out the correct mount that we would need. We were in and out in under 30 minutes!The delivery and installation came that same week and on time. Duane and his partner had everything installed and set up in less than an hour, set up all of my external tv sources and cleaned up any mess they made.Very pleased with the TV, the service and installation.
02:56 13 Jan 21
Love our new tv! We got a great deal at The Big Screen Store. The salesperson was very helpful and did a great job of explaining the differences in quality of various models.
23:24 12 Jan 21
Wonderful customer service from Michael Parks. Knowledgeable, helped us make the right decision for our budget and room size, not pushy at all. Very happy with our purchase, shopping experience, and the delivery service!
18:22 12 Jan 21
This is the third time I have bought a TV from The Big Screen Store and we continue to be extremely happy with their prices and service! Their prices really are better than Amazon or Best Buy and this time around they took the time to help me pick a TV that would best meet my needs.
19:06 15 Dec 20
Great selection of Samsung TV's. They helped me pick out exactly the right TV's in terms of features and also to fit our available shelf space. The TV's were delivered on time as promised. The TV's were unboxed and put into place in just a few minutes. Great service.
20:21 30 Nov 20
They were able to listen to what type TV in needed for our game room and suggested adapter to help with the setting up of my vintage game systems. The Sono soundbar and woofer was perfect for the room. Please ask for Mike.
14:22 18 Nov 20
Went in to look at TV’s. Had an idea in my head and Josh W. helped me through the whole process. Would recommend.
14:33 03 Nov 20
Great Service Rep. !!! Fast Delivery !!!! I purchased the Samsung 85" UN85TU8000 Smart TV and an Awesome Dual Reclining Sofa loaded with all the goodies
21:23 02 Nov 20
This is not my first time dealing with them and they have always been friendly and very professional.The delivery of the TV and the set up was always professional and they explain everything to me in the language I could understand because I'm not technically savvy. I have called them for help and they were glad to help me out.
21:45 20 Oct 20
Had a bad experience ordering from the Samsung website and decided to go to the big screen store. I was shocked when they said it could be delivered the next day. Josh was great in explaining the differences of the TV's I was considering and wasn't pushy about up-sells. Definitely coming back in the future.
18:19 20 Sep 20
Satisfied Coustomer Service...Salesman came to our home after a long days work to service us.
10:58 18 Sep 20
Staff is very knowledgeable and very easy to work with.
18:03 17 Sep 20
If you are considering buying a TV and Samsung is a possibility then you really should visit the Big Screen Store. Our experience is with the Towson, MD store. We purchased two TV's and needed installation services including moving two existing TV's to new locations. Josh Wiley helped us through the process of understanding the different Samsung models, (in plain English) answered all of our questions, worked hard to get the best pricing available to stay within our budget and showed great patience as we revised our selection and configuration a number of different times. Multiple on site visits, emails and phone calls were used effectively as we evolved to our final selection. We got all this service at the same cost of nominal (or no) service at the big box stores. Buying technology is not really very much fun for us so having this great resource available made the process less stressful. No up selling or sales pressure techniques from Josh at any time in the process. You really got the feeling he wanted us to be happy with our purchase. We are very happy in our outcome.Installation arranged by Josh (install 2 new tv's , relocate and reinstall 2 existing tv's, different model roku's, cable boxes and a sound bar) the second part of the purchase was of high quality. Big Screen uses HDXperts, Inc as their installer. We rate them with four and one-half stars only because the end of installation tutorial was somewhat lacking. A follow up phone call with the installer solved our only issue when the sound bar would not connect. All in all 9 1/2 stars out of 10 for the experience. Thanks Josh. Will not hesitate to buy from you again, which is the best recommendation you can get.UPDATE UPDATE UPDATEWe just bought another Big Screen and sound bar from Josh. His guidance continues to be spot on. He gives you the facts and you have all the info to make a decision. Repeat customer is the best recommendation.
17:54 17 Sep 20
Great customer service! They mounted our TV for us and did an excellent job!
21:28 10 Sep 20
Great selection and incredible customer service.
21:22 10 Sep 20
Much bigger than I imagined. Knowledgeable service and next day delivery.
16:01 10 Sep 20
Prices are comparable to other stores. Quick delivery (next day for mine)Joshsa was very knowledgeable about QLED TVs.
23:00 03 Aug 20
I would recommend check the Big Screen Store out. No pushy salespersons and the staff is very knowledgeable. Plus the prices are comparable with local and national retailers.
20:12 27 Jul 20
I purchased my HDTV from the Big Screen store. entirely over the phone. The transaction was easy. I also scheduled the installation over the phone. The installation was timely and easy. I’m sure that I got the best price, installation and service available. So easy!!
20:10 27 Jul 20
Very satisfied with my couch and love seat.Perfect fit in my livingroom. Love the headrest power function. Great leather design. Love it...
20:05 27 Jul 20
We have purchased multiple big screens over the years from the Big Screen Store and have generally been satisfied. Don’t be fooled by prices on the TV ads! We never leave without being convinced to upgrade and paying significantly more than the advertised specials. They usually offer an extra year of warranty.
16:54 16 Jul 20
I ordered sight unseen...FROM MIKE AT THE TOWSON STORE.... he had a Samsung 75 inch on my wall installed... for 1350... i am so impressed with the tv and service and most of all 1 day turn around on install. . I can not say enough about how happy i am with MIKE AND HIS INSTALLERS .. DERRICK was at my house til it was right and was an absolute blessing.. many thanks ...Steve Stottlemyer
10:09 18 Jun 20
We ordered 2 recliners, one sofa recliner and an entertainment center. One recliner stopped working after 2 days and the sofa recliner light didn’t work From deliver which was noted at delivery. The service tech couldn’t get to us for a couple of weeks but when he arrived you knew he cared about getting thing right for us. He was able to fix the recliner but not the sofa. I emailed the store in response to a survey. The the store manager called right away after I explained that had taken over a month and we were still waiting on a solution. He swap us out for a new sofa by the End of the week. I know thing can go wrong but they did everything to make it right. What gave this experience a 4 star instead of 5. After the tech left, he followed up with me. The manufacturer wanted photo proof that the sofa was connected and plugged in to power. Apparently they didn’t believe their tech. So I had to lift the back of the sofa and take multiple pictures and email them to the tech. In the end my furniture works, the store did what they could to help and I’m happy.
12:40 11 Jun 20
I have been a customer of the Big Screen Store for over 10 years. Their customer service is exemplary and pricing is competitive. I have referred my family and friends to this business and it's always fun to stop by and check out the latest technology.
22:05 10 Jun 20
Great experience! Email and phone conversations went back and forth until I made my decision. Never felt rushed or pushed into making a decision. Addressed my questions and concerns. Purchased my 80” TV over the phone. Delivered to me with 2 days!
17:29 10 Jun 20
Bought our TV during pandemic. Installers were outstanding and extremely knowledgeable, helpful and friendly. VERY pleased with our purchase!
15:12 10 Jun 20
Excellent selection and customer service. This is my second TV from this store and I will return when/if I need another.
14:38 10 Jun 20
Mike was great! He took the time to explain things and answer all of my questions. Very professional, even during the Covid-19 crisis. I love my new 65' TV.
14:37 10 Jun 20
Josh at the Towson Store was competent, knowledgeable, personable, and so accommodating. I required delivery and installation on the second floor of my home. No problem! I am so happy and relieved I selected the Big Screen Store instead of a major online retailer or other local retail store. Josh made it easy. Thank you!
22:10 03 May 20
I can not write enough positive things about my experience with the Towson store! Josh was very helpful. I needed several TVs delivered out of state and josh made it happen and coordinated everything! Thank you
19:22 04 Apr 20
Having a great time with my big screen TV and Blue Ray DVD player.
23:16 16 Mar 20
Great info, professional service, We like the TV, stand and sound bar. Excellent recommendations from the manager.
21:22 05 Mar 20
Great service. Explained everything to our satisfaction.
21:54 04 Feb 20
Great Experience. Very knowledgable. we looked around received information and was left to make a decision. Did not feel like a high pressure. I appreciate that.
20:47 03 Jan 20
Best quality service, these guys not just salesman but actually know their product that they are selling.
04:20 20 Dec 19
Bought a 75 inch, sound bar and a stand Josh was excellent and wasn't pushy thank Josh I will see you again. Just one more thing if you want a big screen tv go to the big screen store.
19:30 09 Dec 19
This place was great. They really knew the product , which made my decision easy.Not to mention free delivery and a additional year warranty.
18:34 09 Dec 19
Excellent customer service, great prices and an incredible product...highly recommend The Big Screen Store!!
04:19 06 Dec 19
If you want a nice flat screen This is the place to go, But wait on the Sales
16:21 20 Nov 19
Our salesman was Mike Parks very friendly Made the buying experience very pleasant for a first time customer
18:58 13 Nov 19
Working with Jason at The Big Screen Store was very enjoyable. His focus was to structure a deal that was acceptable to me. His knowledge of the merchandise is unsurpassed. If you are looking for a store that has an excellent selection supported by a knowledgeable sales staff, I recommend Jason at The Big Screen Store.
01:38 18 Aug 19
Awesome experience. Great service and prices. What more can you ask?
20:41 31 Jul 19
Great experience from purchase to installation. Staff st the store were helpful and knowledgeable. The Installer, Romeo Patterson, was superb. He was knowledgeable, patient, and provided expert orientation regarding operating the two flatscreens we purchased, as well as the features.
11:15 10 Jul 19
Bought a 65 inch Samsung QLED 90 TV and it has by far the clearest/brightest picture of any TV. This is one TV worth investing in.
11:15 10 Jul 19
Bought a 65 inch Samsung QLED 90 TV and it has by far the clearest/brightest picture of any TV. This is one TV worth investing in.
16:36 08 Jul 19
Very helpful salesperson. Installer did nice job
15:53 06 Jun 19
I can't say enough good things about my experiences with The Big Screen Store. I am a repeat customer and I will continue to be. Jason is very knowledgeable when it comes to TVs and surround sound systems, plus he is just a very nice person to deal with, something rare in retail sales today. We love our latest TV and surround addition and I enjoyed working with Jason. Give them a shout for your next TV purchase you will be happy!
02:11 13 May 19
Good service from the TV guys Mike and Jason. They gave me a great offer for a tv and sound system.
17:31 05 Apr 19
Very professional and excellent service. I have bought my third TV. I also bought furniture with my first TV first my home theater set-up. I would recommend them to anyone!! The only place I look at for a TV.
21:30 06 Mar 19
If you are considering buying a TV and Samsung is a possibility then you really should visit the Big Screen Store. Our experience is with the Towson, MD store. We purchased two TV's and needed installation services including moving two existing TV's to new locations. Josh Wiley helped us through the process of understanding the different Samsung models, (in plain English) answered all of our questions, worked hard to get the best pricing available to stay within our budget and showed great patience as we revised our selection and configuration a number of different times. Multiple on site visits, emails and phone calls were used effectively as we evolved to our final selection. We got all this service at the same cost of nominal (or no) service at the big box stores. Buying technology is not really very much fun for us so having this great resource available made the process less stressful. No up selling or sales pressure techniques from Josh at any time in the process. You really got the feeling he wanted us to be happy with our purchase. We are very happy in our outcome. Installation arranged by Josh (install 2 new tv's , relocate and reinstall 2 existing tv's, different model roku's, cable boxes and a sound bar) the second part of the purchase was of high quality. Big Screen uses HDXperts, Inc as their installer. We rate them with four and one-half stars only because the end of installation tutorial was somewhat lacking. A follow up phone call with the installer solved our only issue when the sound bar would not connect. All in all 9 1/2 stars out of 10 for the experience. Thanks Josh. Will not hesitate to buy from you again, which is the best recommendation you can get.
20:54 14 Feb 19
Had a wonderful experience. I bought 3 televisions and a sofa on separate occasions.
18:54 07 Feb 19
Great customer service and very knowledgeable staff
01:19 19 Jan 19
Great place to go get a nice TV's. Great help
13:37 12 Dec 18
Excellent service along with a very knowledgeable staff. Love my Bose and Samsung big screen!
16:17 07 Dec 18
Josh has excellent customer sales service attributes, courteous, knowledgeable and ensured timely, professional installation. The installer, Duane, is professional and did a great job installing the 75" Samsung. Recommend to anyone seeking advice on purchasing a big screen tv!
22:39 15 Nov 18
Very professional staff. Answered all my questions and offered good advise. This was my second purchase and I will be back again
00:37 27 Oct 18
Great service and selection. Really nice folks great experience.
07:47 22 Oct 18
Great experience, I encountered knowledgeable personable staff, who answered all my questions, facilitated the purchase, delivery and set up of my big screen TV. I would definitely make another purchase in the future.
20:44 19 Oct 18
Just bought my 3rd TV from the Big Screen Store ( Towson, Md.10-19/2018). Every experience has been great. I ran into a issue with the warranty company recently and they stood by me and did what they could to help me...especially Josh. Things eventually went in my favor. They actually dropped that company. I have only good things to say about the Towson location. I would definitely recommend them to anyone and give them 5 stars absolutely.
22:34 05 Oct 18
Joshua answered all my questions regarding my purchase of 65 inch TV. He was very helpful and knowledgeable about the TV I would buy another TV from Big Screen Dan
17:32 08 Sep 18
I appreciate the tv, and I appreciate the young lady that helped me get it all set up. The sound bar really blows the speakers built into the set away, and I'm glad she recommended it. Good people, good service. This is where you want to get your tv from, certainly.
16:13 02 Sep 18
Stopped in during the holiday weekend as I had just started looking for tvs. Kim was extremely knowledgeable, and once I settle on this house, I will definitely be back in to see her. I recommend this place to anyone looking for a tv or if you need some information.
16:43 18 Jul 18
The service and sales approach were both excellent. Kim was great. There was never any pushiness, no impatience, and no overselling or outright lying to promote one model over another. I was fairly educated on the options before coming in to the store, and Kim was honest about the design features and differences between the models in question. She was very patient and accommodating as we compared 3 different models under different circumstances, manipulating the content being displayed a number of times. She also got us the best price we could get by taking advantage of a delayed delivery promotion. We didn't expect to look at surround sound options while we were there, but started looking and asking questions. Kim was equally knowledgeable and helpful with the sound systems, as well, and we ended up adding one. The TV setup went smoothly, they were in and out fast, and even took the packing materials with them. The surround sound setup wasn't included, but it wasn't difficult (even though Bose could stand to provide more clear directions for their universal stands. Only one of the two hardware packs is needed. Which one depends on what rear speakers you have). We were very impressed, and will definitely go back the next time we need a new TV.