Towson, MD

The Big Screen Store

the big screen store towson maryland

Towson, MD

1125 Cromwell Bridge Road
Towson, MD 21286
Phone: 410-321-8900

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Monday11:00 AM - 7:00 PM
Tuesday11:00 AM - 7:00 PM
Wednesday11:00 AM - 7:00 PM
Thursday11:00 AM - 7:00 PM
Friday11:00 AM - 7:00 PM
Saturday11:00 AM - 7:00 PM
Sunday12:00 PM - 5:00 PM

  • Towson, MD

Jennifer Gordon
Jennifer Gordon
17:54 17 Sep 20
Great customer service! They mounted our TV for us and did an excellent job!
David Perkoski
David Perkoski
21:22 10 Sep 20
Much bigger than I imagined. Knowledgeable service and next day delivery.
Kenn Macintosh
Kenn Macintosh
16:01 10 Sep 20
Prices are comparable to other stores. Quick delivery (next day for mine)Joshsa was very knowledgeable about QLED TVs.
Eric Hurte
Eric Hurte
23:00 03 Aug 20
I would recommend check the Big Screen Store out. No pushy salespersons and the staff is very knowledgeable. Plus the prices are comparable with local and national retailers.
Bruce Auerbach
Bruce Auerbach
20:12 27 Jul 20
I purchased my HDTV from the Big Screen store. entirely over the phone. The transaction was easy. I also scheduled the installation over the phone. The installation was timely and easy. I’m sure that I got the best price, installation and service available. So easy!!
Nelly Younger
Nelly Younger
20:10 27 Jul 20
Very satisfied with my couch and love seat.Perfect fit in my livingroom. Love the headrest power function. Great leather design. Love it...
Tony Annello
Tony Annello
20:05 27 Jul 20
We have purchased multiple big screens over the years from the Big Screen Store and have generally been satisfied. Don’t be fooled by prices on the TV ads! We never leave without being convinced to upgrade and paying significantly more than the advertised specials. They usually offer an extra year of warranty.
Steven Stottlemyer
Steven Stottlemyer
16:54 16 Jul 20
I ordered sight unseen...FROM MIKE AT THE TOWSON STORE.... he had a Samsung 75 inch on my wall installed... for 1350... i am so impressed with the tv and service and most of all 1 day turn around on install. . I can not say enough about how happy i am with MIKE AND HIS INSTALLERS .. DERRICK was at my house til it was right and was an absolute blessing.. many thanks ...Steve Stottlemyer
Thomas Gim
Thomas Gim
10:09 18 Jun 20
We ordered 2 recliners, one sofa recliner and an entertainment center. One recliner stopped working after 2 days and the sofa recliner light didn’t work From deliver which was noted at delivery. The service tech couldn’t get to us for a couple of weeks but when he arrived you knew he cared about getting thing right for us. He was able to fix the recliner but not the sofa. I emailed the store in response to a survey. The the store manager called right away after I explained that had taken over a month and we were still waiting on a solution. He swap us out for a new sofa by the End of the week. I know thing can go wrong but they did everything to make it right. What gave this experience a 4 star instead of 5. After the tech left, he followed up with me. The manufacturer wanted photo proof that the sofa was connected and plugged in to power. Apparently they didn’t believe their tech. So I had to lift the back of the sofa and take multiple pictures and email them to the tech. In the end my furniture works, the store did what they could to help and I’m happy.
Bernard Malone
Bernard Malone
12:40 11 Jun 20
I have been a customer of the Big Screen Store for over 10 years. Their customer service is exemplary and pricing is competitive. I have referred my family and friends to this business and it's always fun to stop by and check out the latest technology.
Elena Roberts
Elena Roberts
22:05 10 Jun 20
Great experience! Email and phone conversations went back and forth until I made my decision. Never felt rushed or pushed into making a decision. Addressed my questions and concerns. Purchased my 80” TV over the phone. Delivered to me with 2 days!
susan allen
susan allen
17:29 10 Jun 20
Bought our TV during pandemic. Installers were outstanding and extremely knowledgeable, helpful and friendly. VERY pleased with our purchase!
John Gramiccioni
John Gramiccioni
15:12 10 Jun 20
Excellent selection and customer service. This is my second TV from this store and I will return when/if I need another.
Sherry DiMartino
Sherry DiMartino
14:38 10 Jun 20
Mike was great! He took the time to explain things and answer all of my questions. Very professional, even during the Covid-19 crisis. I love my new 65' TV.
Judith E
Judith E
14:37 10 Jun 20
Josh at the Towson Store was competent, knowledgeable, personable, and so accommodating. I required delivery and installation on the second floor of my home. No problem! I am so happy and relieved I selected the Big Screen Store instead of a major online retailer or other local retail store. Josh made it easy. Thank you!
Kim S
Kim S
22:10 03 May 20
I can not write enough positive things about my experience with the Towson store! Josh was very helpful. I needed several TVs delivered out of state and josh made it happen and coordinated everything! Thank you
John Malagrin
John Malagrin
19:22 04 Apr 20
Having a great time with my big screen TV and Blue Ray DVD player.
David Jennings
David Jennings
23:16 16 Mar 20
Great info, professional service, We like the TV, stand and sound bar. Excellent recommendations from the manager.
Chris Reno
Chris Reno
21:22 05 Mar 20
Great service. Explained everything to our satisfaction.
Bob Lahmann
Bob Lahmann
21:54 04 Feb 20
Great Experience. Very knowledgable. we looked around received information and was left to make a decision. Did not feel like a high pressure. I appreciate that.
Darrion Harris
Darrion Harris
20:47 03 Jan 20
Best quality service, these guys not just salesman but actually know their product that they are selling.
Donald Forte
Donald Forte
04:20 20 Dec 19
Bought a 75 inch, sound bar and a stand Josh was excellent and wasn't pushy thank Josh I will see you again. Just one more thing if you want a big screen tv go to the big screen store.
David MILBOURNE
David MILBOURNE
19:30 09 Dec 19
This place was great. They really knew the product , which made my decision easy.Not to mention free delivery and a additional year warranty.
Jared Edwards
Jared Edwards
18:34 09 Dec 19
Excellent customer service, great prices and an incredible product...highly recommend The Big Screen Store!!
Leroy Johnson
Leroy Johnson
04:19 06 Dec 19
If you want a nice flat screen This is the place to go, But wait on the Sales
Marguerite Lang
Marguerite Lang
16:21 20 Nov 19
Our salesman was Mike Parks very friendly Made the buying experience very pleasant for a first time customer
Phillip Schaefer
Phillip Schaefer
18:58 13 Nov 19
Working with Jason at The Big Screen Store was very enjoyable. His focus was to structure a deal that was acceptable to me. His knowledge of the merchandise is unsurpassed. If you are looking for a store that has an excellent selection supported by a knowledgeable sales staff, I recommend Jason at The Big Screen Store.
Jimmy Berg
Jimmy Berg
01:38 18 Aug 19
Awesome experience. Great service and prices. What more can you ask?
Pamela Reaves
Pamela Reaves
20:41 31 Jul 19
Great experience from purchase to installation. Staff st the store were helpful and knowledgeable. The Installer, Romeo Patterson, was superb. He was knowledgeable, patient, and provided expert orientation regarding operating the two flatscreens we purchased, as well as the features.
John Pedone
John Pedone
11:15 10 Jul 19
Bought a 65 inch Samsung QLED 90 TV and it has by far the clearest/brightest picture of any TV. This is one TV worth investing in.
John Pedone
John Pedone
11:15 10 Jul 19
Bought a 65 inch Samsung QLED 90 TV and it has by far the clearest/brightest picture of any TV. This is one TV worth investing in.
Joanne Bange
Joanne Bange
16:36 08 Jul 19
Very helpful salesperson. Installer did nice job
Dominic Fazio
Dominic Fazio
15:53 06 Jun 19
I can't say enough good things about my experiences with The Big Screen Store. I am a repeat customer and I will continue to be. Jason is very knowledgeable when it comes to TVs and surround sound systems, plus he is just a very nice person to deal with, something rare in retail sales today. We love our latest TV and surround addition and I enjoyed working with Jason. Give them a shout for your next TV purchase you will be happy!
Claire Torrefranca
Claire Torrefranca
02:11 13 May 19
Good service from the TV guys Mike and Jason. They gave me a great offer for a tv and sound system.
Dale Becker
Dale Becker
17:31 05 Apr 19
Very professional and excellent service. I have bought my third TV. I also bought furniture with my first TV first my home theater set-up. I would recommend them to anyone!! The only place I look at for a TV.
Stacy H
Stacy H
21:30 06 Mar 19
If you are considering buying a TV and Samsung is a possibility then you really should visit the Big Screen Store. Our experience is with the Towson, MD store. We purchased two TV's and needed installation services including moving two existing TV's to new locations. Josh Wiley helped us through the process of understanding the different Samsung models, (in plain English) answered all of our questions, worked hard to get the best pricing available to stay within our budget and showed great patience as we revised our selection and configuration a number of different times. Multiple on site visits, emails and phone calls were used effectively as we evolved to our final selection. We got all this service at the same cost of nominal (or no) service at the big box stores. Buying technology is not really very much fun for us so having this great resource available made the process less stressful. No up selling or sales pressure techniques from Josh at any time in the process. You really got the feeling he wanted us to be happy with our purchase. We are very happy in our outcome. Installation arranged by Josh (install 2 new tv's , relocate and reinstall 2 existing tv's, different model roku's, cable boxes and a sound bar) the second part of the purchase was of high quality. Big Screen uses HDXperts, Inc as their installer. We rate them with four and one-half stars only because the end of installation tutorial was somewhat lacking. A follow up phone call with the installer solved our only issue when the sound bar would not connect. All in all 9 1/2 stars out of 10 for the experience. Thanks Josh. Will not hesitate to buy from you again, which is the best recommendation you can get.
Bradley Zisow
Bradley Zisow
20:54 14 Feb 19
Had a wonderful experience. I bought 3 televisions and a sofa on separate occasions.
Jordan Weitzman
Jordan Weitzman
18:54 07 Feb 19
Great customer service and very knowledgeable staff
Chris Oliver
Chris Oliver
01:19 19 Jan 19
Great place to go get a nice TV's. Great help
Pete Karousos
Pete Karousos
13:37 12 Dec 18
Excellent service along with a very knowledgeable staff. Love my Bose and Samsung big screen!
Frank Martinez
Frank Martinez
16:17 07 Dec 18
Josh has excellent customer sales service attributes, courteous, knowledgeable and ensured timely, professional installation. The installer, Duane, is professional and did a great job installing the 75" Samsung. Recommend to anyone seeking advice on purchasing a big screen tv!
Gary Muhler
Gary Muhler
22:39 15 Nov 18
Very professional staff. Answered all my questions and offered good advise. This was my second purchase and I will be back again
scott crosby
scott crosby
00:37 27 Oct 18
Great service and selection. Really nice folks great experience.
Resurrected Resources
Resurrected Resources
07:47 22 Oct 18
Great experience, I encountered knowledgeable personable staff, who answered all my questions, facilitated the purchase, delivery and set up of my big screen TV. I would definitely make another purchase in the future.
Rickey Moore
Rickey Moore
20:44 19 Oct 18
Just bought my 3rd TV from the Big Screen Store ( Towson, Md.10-19/2018). Every experience has been great. I ran into a issue with the warranty company recently and they stood by me and did what they could to help me...especially Josh. Things eventually went in my favor. They actually dropped that company. I have only good things to say about the Towson location. I would definitely recommend them to anyone and give them 5 stars absolutely.
Daniel Friedman
Daniel Friedman
22:34 05 Oct 18
Joshua answered all my questions regarding my purchase of 65 inch TV. He was very helpful and knowledgeable about the TV I would buy another TV from Big Screen Dan
Dom Averza
Dom Averza
17:32 08 Sep 18
I appreciate the tv, and I appreciate the young lady that helped me get it all set up. The sound bar really blows the speakers built into the set away, and I'm glad she recommended it. Good people, good service. This is where you want to get your tv from, certainly.
Jonathan Mullaney
Jonathan Mullaney
16:13 02 Sep 18
Stopped in during the holiday weekend as I had just started looking for tvs. Kim was extremely knowledgeable, and once I settle on this house, I will definitely be back in to see her. I recommend this place to anyone looking for a tv or if you need some information.
Tom4349
Tom4349
16:43 18 Jul 18
The service and sales approach were both excellent. Kim was great. There was never any pushiness, no impatience, and no overselling or outright lying to promote one model over another. I was fairly educated on the options before coming in to the store, and Kim was honest about the design features and differences between the models in question. She was very patient and accommodating as we compared 3 different models under different circumstances, manipulating the content being displayed a number of times. She also got us the best price we could get by taking advantage of a delayed delivery promotion. We didn't expect to look at surround sound options while we were there, but started looking and asking questions. Kim was equally knowledgeable and helpful with the sound systems, as well, and we ended up adding one. The TV setup went smoothly, they were in and out fast, and even took the packing materials with them. The surround sound setup wasn't included, but it wasn't difficult (even though Bose could stand to provide more clear directions for their universal stands. Only one of the two hardware packs is needed. Which one depends on what rear speakers you have). We were very impressed, and will definitely go back the next time we need a new TV.
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