|Monday||10:00 AM - 8:00 PM|
|Tuesday||10:00 AM - 8:00 PM|
|Wednesday||10:00 AM - 8:00 PM|
|Thursday||10:00 AM - 8:00 PM|
|Friday||10:00 AM - 8:00 PM|
|Saturday||10:00 AM - 8:00 PM|
|Sunday||11:00 AM - 6:00 PM|
- Towson, MD
21:30 06 Mar 19
If you are considering buying a TV and Samsung is a possibility then you really should visit the Big Screen Store. Our experience is with the Towson, MD store. We purchased two TV's and needed installation services including moving two existing TV's to new locations. Josh Wiley helped us through the process of understanding the different Samsung models, (in plain English) answered all of our questions, worked hard to get the best pricing available to stay within our budget and showed great patience as we revised our selection and configuration a number of different times. Multiple on site visits, emails and phone calls were used effectively as we evolved to our final selection. We got all this service at the same cost of nominal (or no) service at the big box stores. Buying technology is not really very much fun for us so having this great resource available made the process less stressful. No up selling or sales pressure techniques from Josh at any time in the process. You really got the feeling he wanted us to be happy with our purchase. We are very happy in our outcome. Installation arranged by Josh (install 2 new tv's , relocate and reinstall 2 existing tv's, different model roku's, cable boxes and a sound bar) the second part of the purchase was of high quality. Big Screen uses HDXperts, Inc as their installer. We rate them with four and one-half stars only because the end of installation tutorial was somewhat lacking. A follow up phone call with the installer solved our only issue when the sound bar would not connect. All in all 9 1/2 stars out of 10 for the experience. Thanks Josh. Will not hesitate to buy from you again, which is the best recommendation you can get.
20:54 14 Feb 19
Had a wonderful experience. I bought 3 televisions and a sofa on separate occasions.
18:54 07 Feb 19
Great customer service and very knowledgeable staff
01:19 19 Jan 19
Great place to go get a nice TV's. Great help
13:37 12 Dec 18
Excellent service along with a very knowledgeable staff. Love my Bose and Samsung big screen!
16:17 07 Dec 18
Josh has excellent customer sales service attributes, courteous, knowledgeable and ensured timely, professional installation. The installer, Duane, is professional and did a great job installing the 75" Samsung. Recommend to anyone seeking advice on purchasing a big screen tv!
22:39 15 Nov 18
Very professional staff. Answered all my questions and offered good advise. This was my second purchase and I will be back again
00:37 27 Oct 18
Great service and selection. Really nice folks great experience.
07:47 22 Oct 18
Great experience, I encountered knowledgeable personable staff, who answered all my questions, facilitated the purchase, delivery and set up of my big screen TV. I would definitely make another purchase in the future.
20:44 19 Oct 18
Just bought my 3rd TV from the Big Screen Store ( Towson, Md.10-19/2018). Every experience has been great. I ran into a issue with the warranty company recently and they stood by me and did what they could to help me...especially Josh. Things eventually went in my favor. They actually dropped that company. I have only good things to say about the Towson location. I would definitely recommend them to anyone and give them 5 stars absolutely.
22:34 05 Oct 18
Joshua answered all my questions regarding my purchase of 65 inch TV. He was very helpful and knowledgeable about the TV I would buy another TV from Big Screen Dan
17:32 08 Sep 18
I appreciate the tv, and I appreciate the young lady that helped me get it all set up. The sound bar really blows the speakers built into the set away, and I'm glad she recommended it. Good people, good service. This is where you want to get your tv from, certainly.
16:13 02 Sep 18
Stopped in during the holiday weekend as I had just started looking for tvs. Kim was extremely knowledgeable, and once I settle on this house, I will definitely be back in to see her. I recommend this place to anyone looking for a tv or if you need some information.
16:43 18 Jul 18
The service and sales approach were both excellent. Kim was great. There was never any pushiness, no impatience, and no overselling or outright lying to promote one model over another. I was fairly educated on the options before coming in to the store, and Kim was honest about the design features and differences between the models in question. She was very patient and accommodating as we compared 3 different models under different circumstances, manipulating the content being displayed a number of times. She also got us the best price we could get by taking advantage of a delayed delivery promotion. We didn't expect to look at surround sound options while we were there, but started looking and asking questions. Kim was equally knowledgeable and helpful with the sound systems, as well, and we ended up adding one. The TV setup went smoothly, they were in and out fast, and even took the packing materials with them. The surround sound setup wasn't included, but it wasn't difficult (even though Bose could stand to provide more clear directions for their universal stands. Only one of the two hardware packs is needed. Which one depends on what rear speakers you have). We were very impressed, and will definitely go back the next time we need a new TV.