|Monday||11:00 AM - 6:00 PM|
|Tuesday||11:00 AM - 6:00 PM|
|Wednesday||11:00 AM - 6:00 PM|
|Thursday||11:00 AM - 6:00 PM|
|Friday||11:00 AM - 6:00 PM|
|Saturday||11:00 AM - 6:00 PM|
|Sunday||12:00 PM - 5:00 PM|
- Waldorf, MD
23:02 09 Mar 20
This is my third tv from Steve at the Big Screen Store in Waldorf. Service has always been great and the products are amazing. I highly recommended!
22:03 04 Feb 20
Awesome experience. Very friendly, patient and knowledgeable. Took his time to explain all the features to me. Didn't feel pressured to purchase anything. Looking forward to doing business again with you guys very soon.
01:39 10 Dec 19
My experience was absolutely painless. All of my questions were answered to my satisfaction. Kevin, the sales rep, provided excellent customer service which made me feel comfortable purchasing my tv from The Big Screen Store.
22:47 03 Dec 19
Great service from the Waldorf location. No haggle and TV was delivered the next day as promised.
14:15 22 Nov 19
Went to the store with lots of questions got them answered staff is professional and courteous
14:27 10 Oct 19
Great place everyone at the Waldorf Store were very helpful we got 2 TV
21:58 08 Sep 19
They take time to explain all the questions you have about the tv's whether you are purchasing that day or not and they don't rush you.
19:03 31 Jul 19
After have an absolute horrible experience with Best Buy, the TV I bought was delivered 3 days later than promised and the screen was cracked in multiple places. Decided to try the Big Screen Store and could not have been happier with that decision. Our sales rep Steve was knowledgeable and took the time to walk us through the different levels of TVs available. Great customer service and walked out of there with a TV that is going to meet my needs. Overall great experience and will recommend this store to our friends.
21:55 18 Jun 19
I want to commend my sales representative Tom on his outstanding knowledge of the products as well as helping me in identifying the ideal product for my home. Secondly, I want to thank the installers that work for Charlie, specifically Romeo who clearly has a strong understanding the installation process as well as how to properly program the television and explain the the functionality to the customer. This type of customer service is much appreciated by the Butler Family.
Sheila R King-Hill
02:11 21 Apr 19
I want to thank Steve at the Waldorf store for his patience with me first time doing online phone shopping for a TV and Soundbar which I enjoy very much. He is very professional. 🙂
07:36 20 Feb 19
Great experience... Got a good deal...
16:28 07 Feb 19
I purchased an entertainment loveseat from the Big Screen Store. The quality of the furniture is much better than what I've seen in a lot of furniture store. I also got a nice discount and free delivery. The store salesman was very friendly and easy to work with. You should really include this store when your researching entertainment furniture or tvs.
19:14 04 Jan 19
My husband and I have been customers for years. Our main sales manager is Steve. We love working with Steve and he’s the main reason we keep coming back also the quality of the merchandise is terrific.
14:38 01 Oct 18
Tom was the best. Not only being knowledgable of his product, but he cares about his clients. He's not pushy and forceful. Though his experience, I will be considering furniture from The Sreen Store.
16:35 24 Aug 18
I was in the store on August 12 and Tom assisted me. He was extremely pleasant, not pushy, and very knowledgeable about the products in the store. I was interested in looking at the mattresses and he told me all about the features, and he brought over a pillow to try out as well and told me all about the different levels of pillows. I bought one of the Serta cool pillows and absolutely love it. I had questions about a couple of the chairs in the store and tried some out, he knew all about them and why and how they were designed, NASA rings a bell. I am thinking of coming back and purchasing one of the Norwegian Stressless chairs. Kudos to him, I give him 5 Stars!!!
13:43 14 Aug 18
Great customer service by both rep's present. Tom listened and almost immediately took me to the model that fit my overall situation (based on tv location, viewing habits and budget) and then proceeded to show me the upgrades from there. No pressure, just information. Got our 75" and will return in a few months for the bedroom 60". Thanks!
16:24 04 Aug 18
OUTSTANDING! A positive experience from start to finish! Alfred (my salesman) was professional, courteous and very knowledgeable. He thoroughly and patiently explained the features of the TV I was intrested in which helped me to make an informed purchase. The install was top notch as well. When it's time to make another home theater purchase I will definitely go to the big screen store in Waldorf and ask for Alfred! Thanks! Paula S.
22:27 19 Jun 18
I’ve had a great experience at the Big Screen store on Crain Hwy. Go there and ask for Alfred. He has the best customer service skills and he is very personable. He’s going to make sure you’re satisfied. Great overall Guy.
22:51 20 Nov 17
Three words. Great customer service. We got a great Black Friday deal here. Mike our salesman was very informative and educated me on the different big screen technology options available and helped me identify what purchase was best for our family. I would recommend purchasing TV's here.