Waldorf, MD

The Big Screen Store

the big screen store waldorf md

Waldorf, MD

2443 Crain Highway
Waldorf, MD 20601
Phone: 301-638-7344

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Monday11:00 AM - 7:00 PM
Tuesday11:00 AM - 7:00 PM
Wednesday11:00 AM - 7:00 PM
Thursday11:00 AM - 7:00 PM
Friday11:00 AM - 7:00 PM
Saturday11:00 AM - 7:00 PM
Sunday12:00 PM - 5:00 PM

  • Waldorf, MD

Mike lopergolo
Mike lopergolo
19:56 11 Oct 20
Great place to shop for Samsung TVs. Great service and prices.
Amanda Hughes
Amanda Hughes
03:25 14 Sep 20
We were very pleased with our TV, and when it just stopped working a couple years later, The Big Screen store picked it up, replaced it with a newer model, and delivered it back to us with no hoops to jump through. A company that honors its warranties and makes them hassle- free is rare these days
Spot Wms
Spot Wms
10:05 09 Aug 20
No high pressure sales tactic. The gentleman provided the prices and demonstrated the TVs latest features.
Hoyte Carelock
Hoyte Carelock
03:20 28 Jul 20
Met by friendly faces. Recommendations came from knowledgeable salesmen. Purchased a TV that was in my budget. Samsung 65 q80. I didn't fell oversold. I think this fits my room adequately and there are enough features so I can enjoy the technology.
Monique  Hayes
Monique Hayes
20:32 11 Jun 20
COVID 19 didn't stop us from completing our transaction/ purchase. Everything was done over the phone and they delivered my 82" tv from MD to VA as well. I'm a happy girl! Thanks Big Screen TV Store it warms my heart to do business with a retail store that still practices good customer service and values their customers business!!
Kristopher Malloy
Kristopher Malloy
16:05 22 May 20
Happy with service, price, and knowledge
Bill Walker
Bill Walker
23:02 09 Mar 20
This is my third tv from Steve at the Big Screen Store in Waldorf. Service has always been great and the products are amazing. I highly recommended!
Bill Chuck
Bill Chuck
01:02 06 Mar 20
This is my third TV purchased from this Big Screen location. Each time I had a pleasant experience. The sales person was knowledgeable and eager to make a great deal. No pressure , just satisfaction from purchase to delivery to installation. Bill
eddie mcduffie
eddie mcduffie
22:03 04 Feb 20
Awesome experience. Very friendly, patient and knowledgeable. Took his time to explain all the features to me. Didn't feel pressured to purchase anything. Looking forward to doing business again with you guys very soon.
Shaa'ron II
Shaa'ron II
01:39 10 Dec 19
My experience was absolutely painless. All of my questions were answered to my satisfaction. Kevin, the sales rep, provided excellent customer service which made me feel comfortable purchasing my tv from The Big Screen Store.
Wayne Warner
Wayne Warner
22:47 03 Dec 19
Great service from the Waldorf location. No haggle and TV was delivered the next day as promised.
Nervis Cook
Nervis Cook
14:15 22 Nov 19
Went to the store with lots of questions got them answered staff is professional and courteous
tyree royster
tyree royster
14:27 10 Oct 19
Great place everyone at the Waldorf Store were very helpful we got 2 TV
Keith Johnson
Keith Johnson
21:58 08 Sep 19
They take time to explain all the questions you have about the tv's whether you are purchasing that day or not and they don't rush you.
Christopher Ray
Christopher Ray
19:03 31 Jul 19
After have an absolute horrible experience with Best Buy, the TV I bought was delivered 3 days later than promised and the screen was cracked in multiple places. Decided to try the Big Screen Store and could not have been happier with that decision. Our sales rep Steve was knowledgeable and took the time to walk us through the different levels of TVs available. Great customer service and walked out of there with a TV that is going to meet my needs. Overall great experience and will recommend this store to our friends.
Miyanwi Butler
Miyanwi Butler
21:55 18 Jun 19
I want to commend my sales representative Tom on his outstanding knowledge of the products as well as helping me in identifying the ideal product for my home. Secondly, I want to thank the installers that work for Charlie, specifically Romeo who clearly has a strong understanding the installation process as well as how to properly program the television and explain the the functionality to the customer. This type of customer service is much appreciated by the Butler Family.
Sheila R King-Hill
Sheila R King-Hill
02:11 21 Apr 19
I want to thank Steve at the Waldorf store for his patience with me first time doing online phone shopping for a TV and Soundbar which I enjoy very much. He is very professional. 🙂
Joe Patton
Joe Patton
07:36 20 Feb 19
Great experience... Got a good deal...
Vickie Henry
Vickie Henry
16:28 07 Feb 19
I purchased an entertainment loveseat from the Big Screen Store. The quality of the furniture is much better than what I've seen in a lot of furniture store. I also got a nice discount and free delivery. The store salesman was very friendly and easy to work with. You should really include this store when your researching entertainment furniture or tvs.
Sylvia Redd
Sylvia Redd
19:14 04 Jan 19
My husband and I have been customers for years. Our main sales manager is Steve. We love working with Steve and he’s the main reason we keep coming back also the quality of the merchandise is terrific.
James Stephenstto
James Stephenstto
14:38 01 Oct 18
Tom was the best. Not only being knowledgable of his product, but he cares about his clients. He's not pushy and forceful. Though his experience, I will be considering furniture from The Sreen Store.
Gail Wikoff
Gail Wikoff
16:35 24 Aug 18
I was in the store on August 12 and Tom assisted me. He was extremely pleasant, not pushy, and very knowledgeable about the products in the store. I was interested in looking at the mattresses and he told me all about the features, and he brought over a pillow to try out as well and told me all about the different levels of pillows. I bought one of the Serta cool pillows and absolutely love it. I had questions about a couple of the chairs in the store and tried some out, he knew all about them and why and how they were designed, NASA rings a bell. I am thinking of coming back and purchasing one of the Norwegian Stressless chairs. Kudos to him, I give him 5 Stars!!!
eric matin
eric matin
13:43 14 Aug 18
Great customer service by both rep's present. Tom listened and almost immediately took me to the model that fit my overall situation (based on tv location, viewing habits and budget) and then proceeded to show me the upgrades from there. No pressure, just information. Got our 75" and will return in a few months for the bedroom 60". Thanks!
Paula Sendish
Paula Sendish
16:24 04 Aug 18
OUTSTANDING! A positive experience from start to finish! Alfred (my salesman) was professional, courteous and very knowledgeable. He thoroughly and patiently explained the features of the TV I was intrested in which helped me to make an informed purchase. The install was top notch as well. When it's time to make another home theater purchase I will definitely go to the big screen store in Waldorf and ask for Alfred! Thanks! Paula S.
Terrence Doles
Terrence Doles
22:27 19 Jun 18
I’ve had a great experience at the Big Screen store on Crain Hwy. Go there and ask for Alfred. He has the best customer service skills and he is very personable. He’s going to make sure you’re satisfied. Great overall Guy.
Samone Jones
Samone Jones
02:00 13 Dec 17
Three words. Great customer service. We got a great Black Friday deal here. Mike our salesman was very informative and educated me on the different big screen technology options available and helped me identify what purchase was best for our family. I would recommend purchasing TV's here.
Samone Jones
Samone Jones
22:51 20 Nov 17
Three words. Great customer service. We got a great Black Friday deal here. Mike our salesman was very informative and educated me on the different big screen technology options available and helped me identify what purchase was best for our family. I would recommend purchasing TV's here.
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