Winchester, VA

The Big Screen Store

the big screen store winchester va

Winchester, VA

173 Kernstown Commons Blvd
Winchester, VA 22602
Phone: 540-868-7656

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Monday11:00 AM - 7:00 PM
Tuesday11:00 AM - 7:00 PM
WednesdayClosed
ThursdayClosed
Friday11:00 AM - 7:00 PM
Saturday11:00 AM - 7:00 PM
Sunday12:00 PM - 5:00 PM

  • Winchester, VA

bfkpwd2
bfkpwd2
18:36 27 Jul 21
Everyone associated with big screen store was professional, helpful and easy to deal with.
Rhonda Jones Howard
Rhonda Jones Howard
18:56 21 Jun 21
Always a pleasure to come into this Big Screen Store. Even though we didn't make a purchase we definitely left with the knowledge necessary a d will return when we need our next Samsung device.
Paul Benedict
Paul Benedict
14:42 21 Apr 21
We were quite pleased working with The Big Screen Store in Winchester. We bought our TV and sound bar on a Friday, it was delivered the next day and the picture was tested by the delivery crew, and then mounted a few days later by the installation crew. We were happy with everyone involved. Sales people were knowleagble and much less obnoxious than most sales people. Prices were very competitive. Sales people gave the impression of trying to sell us what we want without too much upselling of things we didn't need or want. I would recommend them.
Kenneth Vicchio
Kenneth Vicchio
17:29 02 Feb 21
If your in the market for a TV - Samsung is the top choice. The Big Screen store is the only place to go and their warranty is unbeatable. At the Winchester, Va store James Magnotti is the best. He will give it to you straight and let you decide - I’ve purchased many TVs and furniture from James!
Eston Bonner
Eston Bonner
21:23 26 Jan 21
A great experience from start to finish.Romeo and Terrill set everything up today. They were very polite and helpful.We were very pleased to have delivery and installation,we didn’t have to worry about any details.
CR Hess
CR Hess
19:36 18 Jan 21
Went to the Big Screen Store after a lot of hassle from BestBuy. I was in the market to buy a 75" Q90T. I spoke to James, and man oh man, the customer service was the best I have ever had. Seriously!!! He respected that I knew what I was talking about, offered for me to come look at the other models, and even after I made up my mind on the more expensive TV, actually suggested I look at a cheaper one to see if I really could tell the difference. That's respect man! I am so please with my TV, and I will 100% be back to get my sound bar from him in the near future. Awesome guy, awesome store, awesome experience!!!
Golden Anchor Cabins
Golden Anchor Cabins
20:42 10 Jan 21
James is awesome! Super knowledgeable and a pleasure to work with. We anxiously await our custom theater room seats!
John Minteer
John Minteer
14:57 05 Jan 21
I enjoyed my purchase at the BSS immensely and will most certainly choose them again over the traditional "big box stores". I received Solid professional help, the organization of the store was intuitive, and there was zero pressure to purchase. My salesman was fully accommodating and helped fit my budget easily. I love my Samsung QLED!!!
Michael Hohman
Michael Hohman
16:13 09 Dec 20
Perfect experience, very knowledgeable staff, I wasn’t pressured into anything and even got the tv I wanted for cheaper thanks to the sales staff explaining things. Highly recommend!
John Weis
John Weis
01:13 25 Nov 20
Knowledgeable staff with great recommendations. Fast delivery. Best place to buy a TV.
jon fender
jon fender
18:10 19 Nov 20
We have an older television that we purchased from James. We added a new sound system and had some trouble getting the home system integrated. We contacted several companies to help us with out getting any help. We called James and he put us in contact with the Big Screen Store Team. The Team got us on the schedule quickly, and they sent out Romeo and Mike. They assessed the problem and got our system back online. The whole Team is great including James.
Irish Warrior
Irish Warrior
12:36 10 Nov 20
Very informative, takes great time to make sure all customers needs and expectations are met!!
Gary Braswell
Gary Braswell
23:29 26 Oct 20
James was very knowledgeable and took a lot of time to show us all the options available. Delivery was scheduled for Oct 31, 2020, but we were able to make space available by Oct 24, and the Fairfax store (Winchester was closed on the day we made the change) was very helpful in changing the date. The delivery persons were right on time and very efficient in the installation process. A great experience all around for us.
Diana Wilt
Diana Wilt
20:48 16 Sep 20
It was totally awesome. We got a big screen and just waiting on the hand made stand. We feel like we are at the movies, also got the smart surroundsound. We lost everything in a fire in October. But the new house is done, and we are chilling watching the big screen. Eating popcorn. Neighbors have not complained yet but we haven't cranked it up Yet Lol Thanks Guys
Bill Shenenberger
Bill Shenenberger
21:09 10 Sep 20
Great experience. The salesperson was very knowledgeable and worked with us throughout the explanation of the technologies and options available to us. Good pricing and fast delivery during these trying times. Could not ask for a better combination
Trevor McConnell
Trevor McConnell
16:37 16 Aug 20
Thanks James for your expert advice and service. I would definitely recommend and purchase from The Big Screen Store
Karen Cristiano
Karen Cristiano
16:08 15 Jun 20
We bought a 65" Samsung TV from The Big Screen Store in Winchester the first week of June after shopping at several stores. James the salesperson was very helpful and definitely more knowledgeable than any other store we went to. They delivered our TV the next day on a Saturday. The delivery men wore masks and were very efficient and friendly. Since we were having the TV installed over our fireplace the installation was set up promptly for the beginning of the following week. Romeo and Jeff were our installation crew. They also wore masks and were efficient and made sure the TV was centered and level. This is not always an easy task when fireplaces and walls are not always level etc. They accomplished the job with a smile in their voices. Of course with masks it is hard to see a smile.
Rebecca Corbett
Rebecca Corbett
15:08 10 Jun 20
If you like Samsung products, you will definitely want to check this place out. Pricing is completely competitive to the Big Box stores, but the personalized customer service and degree of salespersons' knowledge is at a completely different level. And delivery/installation was also excellent - not just farmed out to some third-party service. We were 100% satisfied, and the 12-month financing with no interest was just the icing on the cake.
Teresa Griffin
Teresa Griffin
21:43 04 Jun 20
My install team was beyond phenomenal! Romeo....yes and his partner James were the best ever. They were skilled, professional and fast. Gave me a tour of my new TV and then finished. Less than 30 mins. If an untrained person were to attempt this installation, it would take hours and many frustrations. I highly recommend Big Screen’s installation.
law0454
law0454
16:16 18 Apr 20
James has always treated us great, and has been very quick to respond to our emails. In the past we have bought 2 TV's, a complete media room setup with media couches, sound bar and sound system. We recently purchased a Parker House fabric couch and 2 recliners. Thanks so much for everything!.
Watts Hill
Watts Hill
01:54 04 Apr 20
The folks are professional and very knowledgeable. No pressure, great support.I will buy from again!
John Buschman
John Buschman
00:34 23 Jan 20
James is great to work with and very knowledgeable. We have purchased several TV's as well as a sectional power recliner sofa and have always been happy with the service. Will gladly do business with him in the future when it is time for another TV or couch.
Chris D
Chris D
19:27 20 Dec 19
I go to the Big Screen store for the service over the prices. They have great service personnel, that do great installation. No wires on the walls once they are done. Very professional and reliable. I will continue to use them whenever I purchase Television and AV.
richard holloway
richard holloway
18:14 09 Dec 19
Knowledgeable sales staff that was clearly presenting all options in a fair and honest manner. Love the products that we have purchased from this store in Winchester!
Jason Johnson
Jason Johnson
16:52 09 Dec 19
Jason was the best! Friendly, knowledgeable, and one of the guys. Highly recommend.
Steve Isenberg
Steve Isenberg
16:50 09 Dec 19
James is great. Even after he made the sale, he was most gracious and willing to share details about how best to enjoy my new television.
JON34470 .
JON34470 .
21:32 13 Nov 19
Great experience, great deals, would buy from again.
B Reed
B Reed
13:26 13 Aug 19
Absolutely wonderful experience. James was knowledgeable and helpful but not pushy. Our theater chairs arrived slightly earlier than anticipated and the delivery company was very professional. I recommend this store highly.
B Reed
B Reed
12:40 18 Jun 19
Absolutely wonderful experience. James was knowledgeable and helpful but not pushy. Our theater chairs arrived slightly earlier than anticipated and the delivery company was very professional. I recommend this store highly.
David Adams
David Adams
03:55 08 Jun 19
If you want big and great deals
Thomas Park
Thomas Park
00:20 15 May 19
Excellent buying experience, no pressure as found in big box stores. They deliver TV free and set up and test. They match Best Buy prices, no reason to go anywhere than the big screen store!
Mike Wasko
Mike Wasko
21:54 14 May 19
James was great in assisting us in purchasing the best tv for our needs. Highly recommend The Big Screen Store.
Mike Wasko
Mike Wasko
21:54 14 May 19
James was great in assisting us in purchasing the best tv for our needs. Highly recommend The Big Screen Store.
Kathy Durand
Kathy Durand
15:21 12 Apr 19
James was super knowledgable and helpful, great buying experience!
Wendy Davis
Wendy Davis
00:39 27 Mar 19
James was a great salesman. He was knowledgeable and answered all our questions. He didn't try to sell us something we didn't need. Really listened and supported what we wanted. We LOVE our new TV
Wendy Davis
Wendy Davis
00:39 27 Mar 19
James was a great salesman. He was knowledgeable and answered all our questions. He didn't try to sell us something we didn't need. Really listened and supported what we wanted. We LOVE our new TV
Kris Mooney
Kris Mooney
22:17 10 Feb 19
Jason was a class act, no pressure, very informative and took the extra time. I will definitely be back! Highly recommend 👍
Bill Kidwell
Bill Kidwell
22:12 10 Feb 19
I always have a great experience when I shop at the Winchester VA Big Screen Store. James Magnotti has always been very professional. He's never pushy, is very patient, and explains details in layman's terms so they are easily understood. This is my second big screen purchase from James, and I couldn't be happier!
San Dan
San Dan
20:19 10 Feb 19
We purchased an 84 inch Samsung QLED TV that is fantastic. James is a good salesman but not pushy. He knows his products very well and will give the pros and cons of each. They only sell Samsung so if you want to compare with other brands you need to go elsewhere. I have a Samsung Plasma which I have had for ten plus years without any issues and a great picture at 65 inches. The store offers a very good and reasonable extended warranty much better than the big box stores. Their delivery service is excellent and will unbox and check the TV before the installation team arrives.The installation team is good for removing the old TV and hanging the new one. If you have a high end sound system as I did with all top of the line Marantz AVP and amplifiers than find a company that specializes in high end audio/video systems. The Big Screen guys are plug and play only. I had an issue and it took days to correct and Crutchfield from whom I purchase the Marantz equipment finally found a solution. The Big Screen Store was not much help during the troubleshooting since they have no experience in high end audio/video equipment. Jason the General Manager apologized and refunded part of the installation monies which was fair. If you are just buying a better or larger TV and using a sound bar as many are today than they are the folks for you. Bottom line is that James is a good man and will not steer you wrong. Overall the company is sincere and honest. They want you to be happy with your purchase.
Bill Kidwell
Bill Kidwell
23:54 12 Jan 19
I always have a great experience when I shop at the Winchester VA Big Screen Store. James Magnotti has always been very professional. He's never pushy, is very patient, and explains details in layman's terms so they are easily understood. This is my second big screen purchase from James, and I couldn't be happier!
David Zimmerman
David Zimmerman
22:47 10 Jan 19
If you are in the market for audio/visual and a/v furniture. Start at this store, you will be happy you did.
Lori Noel
Lori Noel
21:31 26 Dec 18
James was excellent as usual. 2nd purchase from him and will definitely be back to get our next tv and furniture from him.
Gerald Huff
Gerald Huff
16:19 04 Dec 18
love the tv ,but I heard it went on sale for $300.00 less 3 days after I bought it..
Will Hayes
Will Hayes
15:30 27 Nov 18
I purchased two televisions from The Big Screen Store. The free delivery and set-up was done quickly and correctly. The guidance from the store manager was very helpful, as was the opportunity to see all of the available sets in the store in home like conditions.
Luis Fuentes
Luis Fuentes
23:38 26 Nov 18
There is not a better place to buy a Samsung tv or furniture than the Big Screen Store. James' knowlege and patient help me to finish the nightmare of buying a tv. I already have one 55 inches and another 65 inches. I bought furniture with quality and very good price as well.
S Therrien
S Therrien
01:49 09 Nov 18
Great service with a quality product at a fair price. Not much else to say. I especially liked James, the sales rep. He really new the details of everything I was looking for
John Bowden
John Bowden
01:14 27 Oct 18
Very friendly folks. Originally went in early 2017 and when I came back in February of 2018 the sales associate remembered me and my wife. Led us through the sizing process and ended up with a 75” silly Samsung. Watching it as I type this. Great place!
Angela Carter
Angela Carter
14:37 20 Oct 18
James has an incredible amount of knowledge, he answered all of our questions and was very helpful. If you are in the market for a new television you must come see James.
S Cary Dunston
S Cary Dunston
15:36 16 Sep 18
Truly an outstanding customer experience. I am somebody that does 98% of my shopping on Amazon. Is great to be able to go to a local store and not only get incredible customer service, but actually got a deal on a big screen TV that was better than you could get online, including an extended warranty. Highly recommended.
Lori Bales
Lori Bales
10:24 14 Jul 18
James took GREAT care of us! He didn't try to over-sell, just taught us what we needed to know to make the decision that was best for us. I was very impressed!!
Becki Culley
Becki Culley
23:07 28 May 18
James taught us a lot on the different televisions. He was very thorough more so than any other place we have been to. Therefore we ended up buying a TV and Bose system. Excellent customer service.
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