| Monday | 11:00 AM - 7:00 PM |
| Tuesday | 11:00 AM - 7:00 PM |
| Wednesday | Closed |
| Thursday | Closed |
| Friday | 11:00 AM - 7:00 PM |
| Saturday | 11:00 AM - 7:00 PM |
| Sunday | 12:00 PM - 5:00 PM |
- Winchester, VA
Anne Heithaus
19:23 07 Apr 24
James wasHelping us today. My family brought us in because they had did business with JamesAnd wanted us to have a great salesman. Which we got from James. Such a great guy and helped my husband and I get the best deal
Timothy Craig
18:37 06 Apr 24
James was the most knowledgeable and professional sales person I have dealt with out of all the tv stores my wife and I visited.
Karen Conley
21:04 02 Mar 24
Our television was delivered last week and the delivery team accidentally took the wrong remote control for recycling. We notified the store as soon as we realized the mistake, and the delivery team just dropped off the remote! We have been very pleased with the entire purchase and delivery experience, and would recommend this location.
Toni Novakowski
01:17 21 Feb 24
Great all around experience. James is very knowledgeable about what he sells. We've been very happy working with them.
Christopher Kling
12:33 01 Dec 23
If you are looking for a TV in the Winchester, VA area and want something with better quality then the big box stores, this is your place! They are very knowledgeable, professional, and price competitive.
Dan Painter
13:31 15 Nov 23
Just bought a 70" QED Big Screen and a HW-700q series soundbar from James little over a week ago. He was great in working thru the details and setting up the delivery. The delivery guys called as promised on delivery day to setup the delivery time window. The delivery and setup went off without a hitch and everything was installed and setup perfectly. Great Service!!!James was true to his word when the Black Friday price went down and he refunded the difference on the TV happily. His word is his bond. I will definitely recommend buying from the Big Screen Store in Winchester!!!!
Mike Goss
04:16 08 Nov 23
Great salesman , James at the Winchester location really knows the Samsung products and helps guide you to the perfect TV and Audio equipment that fits your needs. The installation crew was professional, on time and answered all of my questions. I will never buy a TV from a big box store again as the prices are the same or lower with great service that you will never get at one of the big box stores. Thanks TBSS !
Denise Denoncourt
21:28 20 Sep 23
We bought 3 TVs and a new living room set!! There was no pressure out on us to purchase! The salesman was very knowledgeable and friendly!!
Dave Bigley
20:19 22 Aug 23
The Big Screen Store was a great option and James is a terrific salesman to deal with. So helpful and informative.
Theresa Schlichting
18:27 25 May 23
James was excellent and very informative. He explained each different tv and their benefits, quality etc. I would highly recommend BSS to anyone that will listen n needs a tv etc. Already posted it on my fb..
Peter Zarrella
13:19 24 Mar 23
We had a great experience with James Magnotti at the Kernstown Commons location. James did an excellent job of explaining the different options we had for a new entertainment console unit. We selected the unit we wanted and it was delivered on our schedule. It is exactly what we were looking for and for a great price.We will definitely return there for our future big screen purchases
Allen Poland
05:46 02 Mar 23
I couldn't upgrade my TV to the modern flat screen for years because I couldn't find four men to remove my old 184lb CRT TV. My daughter located The Big Screen Store in Winchester. Two men delivered my new 50' TV, removed the 184lb dinosaur, and set up my new TV so fast I couldn't follow them! It was obvious that this wasn't their first rodeo!James was very helpful with the logistics of this purchase which was involved because I live 65 miles from Winchester. I also was very doubtful that two men could handle what took four men to install.I'm very satisfied with everything and would definitely recommend this business.
Alan Fletcher
23:26 28 Feb 23
Sales staff was wonderful to deal with. Very informative, not pushy and listened to our needs.Delivery staff, showed up within the time frame, and respectful of our new home.We had BS send a team out to hang the new 85” screen on the wall. Again, they showed up when they said they would and completed the job quickly and efficiently.Very pleased with both sales and service!
Diane Poland
02:40 28 Feb 23
They are amazing to work with in every way. My elderly father wanted to purchase a tv and they took care of all the details making it a pleasant and painless experience. Words cannot express my appreciation
Sharla Boatright
16:13 26 Feb 23
My husband and I have purchased 2 TV’s from here. To say the service, professionalism, and knowledge of products is phenomenal is an understatement. Prices are affordable and products are amazing! Best Buy who? We won’t buy a tv anywhere else! 1,000% recommend! 👏🏻
Peter Zarrella
16:50 16 Feb 23
We had a great experience with James Magnotti at the Kernstown Commons location. James did an excellent job of explaining the different options we had for a new entertainment console unit. We selected the unit we wanted and it was delivered on our schedule. It is exactly what we were looking for and for a great price.We will definitely return there for our future big screen purchases
Marjorie Bush
03:26 23 Nov 22
Whole experience was great At store manager very helpful and did not try to oversale.The TV installers were great. Very knowledgeable did a great job explained how use tv and set it up for us.Cleaned everything up.Arrived when they said they would.Highly would recommend them.
Steven Phillips
22:50 22 Nov 22
Our local big screen store (Winchester) is the best place to buy a TV I’ve ever used. Friendly, knowledgeable and made the purchase process really simple.I’m sort of a TV junkie and would stop in from time to time. James was always there and always patient and helpful even though I wasn’t there to actually spend money.Well, my LG oled died and Costco was really difficult to deal with, took 3.5 weeks to reach resolution.I declined the replacement and took the cash value instead and headed to the Big Screen Store. Got the Samsung N95B and couldn’t be happier - this panel is so much brighter. It cost me a little more but it was well worth it to get new tech and to give a local business a well deserved purchase.I’ll be back and continue to tell others that Costco isn’t the easy to deal with retailer they used to be.
Denis Doherty
19:57 23 Sep 22
James was outstanding. He is very knowledgeable on all the Samsung TV's. He made it a pleasant shopping experience ,we are very happy with our purchase from The Big Screen Store in Winchester.The crew who delivered our 55 inch Samsung TV did a great job setting it up and having it ready to watch
Jason Henry
20:14 26 Aug 22
Love the new Samsung TV and Samsung sound system. One major issue I hardly have time to watch with the kids and wife taking it over.
Betty Harder
19:45 10 Aug 22
Never been there before. The guy was very helpful and the item I bought was a great deal. Love the surround sound. Thank you.
Jim Grooms
19:05 20 Jul 22
Our experience with James through the whole process of our purchase was great. Very Professional. We will be back again. Thanks.
Daniel Heim
17:26 12 Jul 22
The gentlemen who came to our home to fix an issue with our home theater system were on time, courteous, and effectively fixed the problem. We would not hesitate to use the Big Screen Store team again for any home theater service!
Joe Staggs
19:27 30 Jun 22
Salesman was extremely helpful. The piece that we purchased was delivered on time and professionally set-up. I highly recommend this business to anyone and everyone.
Joe Staggs
17:52 26 May 22
Salesman was extremely helpful. The piece that we purchased was delivered on time and professionally set-up. I highly recommend this business to anyone and everyone.
William Kryssing
19:40 21 May 22
James is the best. An honest guy selling QUALITY furniture. He is not pushy and he shows you why each piece might be better than the one next to it. He knows the product he sells.
Kathy Dodge
23:32 28 Dec 21
We found just the fireplace/entertainment center we were looking for. Delivery was fast and problem free.
B T
17:45 27 Dec 21
Excellent selection of Samsung TV’s. Prices are better than anywhere else. James knows what he’s talking about and shows a genuine desire to get the right solution. We had a small glitch and when I called James he impressed me with his dedication to getting it resolved asap.We couldn’t be happier and highly recommend this Big Screen Store.
Adam Ashley
00:18 01 Dec 21
Ordered a TV to be delivered, and was sitting in my living room enjoying the new screen the next day. Fantastic customer service and attention to detail. I'd recommend them to anyone!
Mary Cox
22:31 30 Nov 21
Mr. James is very knowledgeable but if he doesn't know, he will find the answer. Good competitive pricing.
Elina Elvholm
19:42 16 Nov 21
We had such a great experience at the Winchester store when looking for a new TV! The store manager, James, was amazing to work with. He’s super knowledgeable and honest. Gave us so much good information and didn’t try to push anything, just asked that we keep him a contender in our search. We looked around at some other stores but the Big Screen Store had the best prices, hands down. We ended up buying from James and we’ll keep coming back!
Jacob Pangle
01:26 21 Sep 21
Another great experience with James at The Big Screen Store. Third TV in a year and couldn’t ask for a more knowledgeable person to buy from. Highly recommended. We’ll be back.
Ronald McKenzie
16:57 31 Aug 21
James Magnotti at The Bigscreen Store in Winchester, VA was outstanding every regard! Very knowledgeable, courteous, & attentive - a top-notch professional!
bfkpwd2
18:36 27 Jul 21
Everyone associated with big screen store was professional, helpful and easy to deal with.
Rhonda Jones Howard
18:56 21 Jun 21
Always a pleasure to come into this Big Screen Store. Even though we didn't make a purchase we definitely left with the knowledge necessary a d will return when we need our next Samsung device.
Paul Benedict
14:42 21 Apr 21
We were quite pleased working with The Big Screen Store in Winchester. We bought our TV and sound bar on a Friday, it was delivered the next day and the picture was tested by the delivery crew, and then mounted a few days later by the installation crew. We were happy with everyone involved. Sales people were knowleagble and much less obnoxious than most sales people. Prices were very competitive. Sales people gave the impression of trying to sell us what we want without too much upselling of things we didn't need or want. I would recommend them.
Kenneth Vicchio
17:29 02 Feb 21
If your in the market for a TV - Samsung is the top choice. The Big Screen store is the only place to go and their warranty is unbeatable. At the Winchester, Va store James Magnotti is the best. He will give it to you straight and let you decide - I’ve purchased many TVs and furniture from James!
Eston Bonner
21:23 26 Jan 21
A great experience from start to finish.Romeo and Terrill set everything up today. They were very polite and helpful.We were very pleased to have delivery and installation,we didn’t have to worry about any details.
CR Hess
19:36 18 Jan 21
Went to the Big Screen Store after a lot of hassle from BestBuy. I was in the market to buy a 75" Q90T. I spoke to James, and man oh man, the customer service was the best I have ever had. Seriously!!! He respected that I knew what I was talking about, offered for me to come look at the other models, and even after I made up my mind on the more expensive TV, actually suggested I look at a cheaper one to see if I really could tell the difference. That's respect man! I am so please with my TV, and I will 100% be back to get my sound bar from him in the near future. Awesome guy, awesome store, awesome experience!!!
Golden Anchor Cabins
20:42 10 Jan 21
James is awesome! Super knowledgeable and a pleasure to work with. We anxiously await our custom theater room seats!
John Minteer
14:57 05 Jan 21
I enjoyed my purchase at the BSS immensely and will most certainly choose them again over the traditional "big box stores". I received Solid professional help, the organization of the store was intuitive, and there was zero pressure to purchase. My salesman was fully accommodating and helped fit my budget easily. I love my Samsung QLED!!!
Michael Hohman
16:13 09 Dec 20
Perfect experience, very knowledgeable staff, I wasn’t pressured into anything and even got the tv I wanted for cheaper thanks to the sales staff explaining things. Highly recommend!
John Weis
01:13 25 Nov 20
Knowledgeable staff with great recommendations. Fast delivery. Best place to buy a TV.
jon fender
18:10 19 Nov 20
We have an older television that we purchased from James. We added a new sound system and had some trouble getting the home system integrated. We contacted several companies to help us with out getting any help. We called James and he put us in contact with the Big Screen Store Team. The Team got us on the schedule quickly, and they sent out Romeo and Mike. They assessed the problem and got our system back online. The whole Team is great including James.
Irish Warrior
12:36 10 Nov 20
Very informative, takes great time to make sure all customers needs and expectations are met!!
Gary Braswell
23:29 26 Oct 20
James was very knowledgeable and took a lot of time to show us all the options available. Delivery was scheduled for Oct 31, 2020, but we were able to make space available by Oct 24, and the Fairfax store (Winchester was closed on the day we made the change) was very helpful in changing the date. The delivery persons were right on time and very efficient in the installation process. A great experience all around for us.
Diana Wilt
20:48 16 Sep 20
It was totally awesome. We got a big screen and just waiting on the hand made stand. We feel like we are at the movies, also got the smart surroundsound. We lost everything in a fire in October. But the new house is done, and we are chilling watching the big screen. Eating popcorn. Neighbors have not complained yet but we haven't cranked it up Yet Lol Thanks Guys
Bill Shenenberger
21:09 10 Sep 20
Great experience. The salesperson was very knowledgeable and worked with us throughout the explanation of the technologies and options available to us. Good pricing and fast delivery during these trying times. Could not ask for a better combination
Trevor McConnell
16:37 16 Aug 20
Thanks James for your expert advice and service. I would definitely recommend and purchase from The Big Screen Store
Karen Cristiano
16:08 15 Jun 20
We bought a 65" Samsung TV from The Big Screen Store in Winchester the first week of June after shopping at several stores. James the salesperson was very helpful and definitely more knowledgeable than any other store we went to. They delivered our TV the next day on a Saturday. The delivery men wore masks and were very efficient and friendly. Since we were having the TV installed over our fireplace the installation was set up promptly for the beginning of the following week. Romeo and Jeff were our installation crew. They also wore masks and were efficient and made sure the TV was centered and level. This is not always an easy task when fireplaces and walls are not always level etc. They accomplished the job with a smile in their voices. Of course with masks it is hard to see a smile.
Rebecca Corbett
15:08 10 Jun 20
If you like Samsung products, you will definitely want to check this place out. Pricing is completely competitive to the Big Box stores, but the personalized customer service and degree of salespersons' knowledge is at a completely different level. And delivery/installation was also excellent - not just farmed out to some third-party service. We were 100% satisfied, and the 12-month financing with no interest was just the icing on the cake.
Teresa Griffin
21:43 04 Jun 20
My install team was beyond phenomenal! Romeo....yes and his partner James were the best ever. They were skilled, professional and fast. Gave me a tour of my new TV and then finished. Less than 30 mins. If an untrained person were to attempt this installation, it would take hours and many frustrations. I highly recommend Big Screen’s installation.
law0454
16:16 18 Apr 20
James has always treated us great, and has been very quick to respond to our emails. In the past we have bought 2 TV's, a complete media room setup with media couches, sound bar and sound system. We recently purchased a Parker House fabric couch and 2 recliners. Thanks so much for everything!.
Watts Hill
01:54 04 Apr 20
The folks are professional and very knowledgeable. No pressure, great support.I will buy from again!
John Buschman
00:34 23 Jan 20
James is great to work with and very knowledgeable. We have purchased several TV's as well as a sectional power recliner sofa and have always been happy with the service. Will gladly do business with him in the future when it is time for another TV or couch.
Chris D
19:27 20 Dec 19
I go to the Big Screen store for the service over the prices. They have great service personnel, that do great installation. No wires on the walls once they are done. Very professional and reliable. I will continue to use them whenever I purchase Television and AV.
richard holloway
18:14 09 Dec 19
Knowledgeable sales staff that was clearly presenting all options in a fair and honest manner. Love the products that we have purchased from this store in Winchester!
Jason Johnson
16:52 09 Dec 19
Jason was the best! Friendly, knowledgeable, and one of the guys. Highly recommend.
Steve Isenberg
16:50 09 Dec 19
James is great. Even after he made the sale, he was most gracious and willing to share details about how best to enjoy my new television.
B Reed
13:26 13 Aug 19
Absolutely wonderful experience. James was knowledgeable and helpful but not pushy. Our theater chairs arrived slightly earlier than anticipated and the delivery company was very professional. I recommend this store highly.
B Reed
12:40 18 Jun 19
Absolutely wonderful experience. James was knowledgeable and helpful but not pushy. Our theater chairs arrived slightly earlier than anticipated and the delivery company was very professional. I recommend this store highly.
Thomas Park
00:20 15 May 19
Excellent buying experience, no pressure as found in big box stores. They deliver TV free and set up and test. They match Best Buy prices, no reason to go anywhere than the big screen store!
Mike Wasko
21:54 14 May 19
James was great in assisting us in purchasing the best tv for our needs. Highly recommend The Big Screen Store.
Mike Wasko
21:54 14 May 19
James was great in assisting us in purchasing the best tv for our needs. Highly recommend The Big Screen Store.
Wendy Davis
00:39 27 Mar 19
James was a great salesman. He was knowledgeable and answered all our questions. He didn't try to sell us something we didn't need. Really listened and supported what we wanted. We LOVE our new TV
Wendy Davis
00:39 27 Mar 19
James was a great salesman. He was knowledgeable and answered all our questions. He didn't try to sell us something we didn't need. Really listened and supported what we wanted. We LOVE our new TV
Kris Mooney
22:17 10 Feb 19
Jason was a class act, no pressure, very informative and took the extra time. I will definitely be back! Highly recommend 👍
Bill Kidwell
22:12 10 Feb 19
I always have a great experience when I shop at the Winchester VA Big Screen Store. James Magnotti has always been very professional. He's never pushy, is very patient, and explains details in layman's terms so they are easily understood. This is my second big screen purchase from James, and I couldn't be happier!
San Dan
20:19 10 Feb 19
We purchased an 84 inch Samsung QLED TV that is fantastic. James is a good salesman but not pushy. He knows his products very well and will give the pros and cons of each. They only sell Samsung so if you want to compare with other brands you need to go elsewhere. I have a Samsung Plasma which I have had for ten plus years without any issues and a great picture at 65 inches. The store offers a very good and reasonable extended warranty much better than the big box stores. Their delivery service is excellent and will unbox and check the TV before the installation team arrives.The installation team is good for removing the old TV and hanging the new one. If you have a high end sound system as I did with all top of the line Marantz AVP and amplifiers than find a company that specializes in high end audio/video systems. The Big Screen guys are plug and play only. I had an issue and it took days to correct and Crutchfield from whom I purchase the Marantz equipment finally found a solution. The Big Screen Store was not much help during the troubleshooting since they have no experience in high end audio/video equipment. Jason the General Manager apologized and refunded part of the installation monies which was fair. If you are just buying a better or larger TV and using a sound bar as many are today than they are the folks for you. Bottom line is that James is a good man and will not steer you wrong. Overall the company is sincere and honest. They want you to be happy with your purchase.
Bill Kidwell
23:54 12 Jan 19
I always have a great experience when I shop at the Winchester VA Big Screen Store. James Magnotti has always been very professional. He's never pushy, is very patient, and explains details in layman's terms so they are easily understood. This is my second big screen purchase from James, and I couldn't be happier!
David Zimmerman
22:47 10 Jan 19
If you are in the market for audio/visual and a/v furniture. Start at this store, you will be happy you did.
Lori Noel
21:31 26 Dec 18
James was excellent as usual. 2nd purchase from him and will definitely be back to get our next tv and furniture from him.
Gerald Huff
16:19 04 Dec 18
love the tv ,but I heard it went on sale for $300.00 less 3 days after I bought it..
Will Hayes
15:30 27 Nov 18
I purchased two televisions from The Big Screen Store. The free delivery and set-up was done quickly and correctly. The guidance from the store manager was very helpful, as was the opportunity to see all of the available sets in the store in home like conditions.
Luis Fuentes
23:38 26 Nov 18
There is not a better place to buy a Samsung tv or furniture than the Big Screen Store. James' knowlege and patient help me to finish the nightmare of buying a tv. I already have one 55 inches and another 65 inches. I bought furniture with quality and very good price as well.
S Therrien
01:49 09 Nov 18
Great service with a quality product at a fair price. Not much else to say. I especially liked James, the sales rep. He really new the details of everything I was looking for
John Bowden
01:14 27 Oct 18
Very friendly folks. Originally went in early 2017 and when I came back in February of 2018 the sales associate remembered me and my wife. Led us through the sizing process and ended up with a 75” silly Samsung. Watching it as I type this. Great place!
Angela Carter
14:37 20 Oct 18
James has an incredible amount of knowledge, he answered all of our questions and was very helpful. If you are in the market for a new television you must come see James.
S Cary Dunston
15:36 16 Sep 18
Truly an outstanding customer experience. I am somebody that does 98% of my shopping on Amazon. Is great to be able to go to a local store and not only get incredible customer service, but actually got a deal on a big screen TV that was better than you could get online, including an extended warranty. Highly recommended.
Lori Bales
10:24 14 Jul 18
James took GREAT care of us! He didn't try to over-sell, just taught us what we needed to know to make the decision that was best for us. I was very impressed!!
Becki Culley
23:07 28 May 18
James taught us a lot on the different televisions. He was very thorough more so than any other place we have been to. Therefore we ended up buying a TV and Bose system. Excellent customer service.