Fairfax, VA

The Big Screen Store

the big screen store fairfax va

Fairfax, VA

11053 Lee Highway
Fairfax, VA 22030
Phone: 703-218-2400

Send us a message
Monday11:00 AM - 7:00 PM
Tuesday11:00 AM - 7:00 PM
Wednesday11:00 AM - 7:00 PM
Thursday11:00 AM - 7:00 PM
Friday11:00 AM - 7:00 PM
Saturday11:00 AM - 7:00 PM
Sunday12:00 PM - 5:00 PM

  • Fairfax, VA

Charles
Charles
14:51 13 Oct 21
These guys are a breath of fresh air in a time when good customer service is an old fashioned concept. Mark is very knowledgeable and helped me make the wisest choice. Delivery was prompt with no issues. The installers we're exceptionally professional as well.Highly recommend!
Joel S.
Joel S.
01:30 07 Sep 21
Love the TV we bought from the store. Matt was our sales guy, he is extremely knowledgeable and always willing to help out with any questions or follow up. When we need another TV, he will be our go to guy.
Jeff B
Jeff B
20:14 13 Jul 21
The Big Screen Store did a great job with our custom theater seats, as well as our media cabinet. Matt in particular was great and went above and beyond to make sure our needs were met. Their prices were very competitive and they were local, so it was far superior to trying to purchase something online from the number of different sources sight unseen. All in all, a great experience and I would recommend them.
Christopher Ballard
Christopher Ballard
15:21 01 Jul 21
Glad I found this place! Great customer service and understanding of my entertainment needs. Happy to spend my money here instead of a big tech store where you will wait 20 minutes for someone just to ask you if you need help.
delvek22
delvek22
22:45 29 Jun 21
We talked to Mark on the phone and he was amazing! Very knowledgeable and friendly. We got our delivery the next day and the delivery guys were very friendly and efficient. Highly recommend
John Goebel
John Goebel
20:22 08 Jun 21
After a competitor delivered my new TV with a cracked screen, I sent it back and placed an order for the same model with The Big Screen Store. They called to let me know they could offer me a better model at a lower price. When I found a suspiciously lower price for the better model online, they matched it and issued me a refund for the difference. My beautiful new TV was delivered that week. They unboxed it, tested it and hauled the packaging away. Professional from beginning to end.
biggiwolf
biggiwolf
15:19 08 Jun 21
I'm so glad I ordered my new TV here and not at Amazon. The price was the same but the added bonus is the free delivery by their own truck. They delivered on time the next morning and brought it into the house, took it out of the box, plugged it in to make sure it is working. This to me made all the difference!
JJ Shap
JJ Shap
15:52 04 May 21
Super knowledgeable staff and great customer service. Plus, the deals are better than anywhere else we could find. Check them out!
David Jones
David Jones
14:05 24 Apr 21
Wow service from start to finish. I worked with the Fairfax store Raphael he was great and coworker. What made the experience the best, though, was Romeo. He has installed two TVs. He measures, asks for opinions than went ahead and installed. His helper John was great too. They were amazing with our kids too and answered all my 7 year old questions.Consider the Big screen store rather than Amazon or the Big box storesAfter you buy if you have questions they are also always there to help!! Even when something goes wrong it.12 out of 10. I gave to more for the fantastic help during set upContact me if you have any other questions about my experience
Vickie Tassan
Vickie Tassan
19:48 20 Apr 21
Very easy to work with in a virtual environment. Knowledgeable staff and great at providing information about other products/options. Amazing installation team. Highly recommend.
Dave Runkle
Dave Runkle
17:26 23 Mar 21
Great and easy to deal with both online and via phone. The delivery was on time, the staff were all friendly.I would have no issues recommending, nor shopping here again in the future for higher end TVs.
Babak Sarani
Babak Sarani
16:49 23 Mar 21
Simply outstanding. Matt , the manager, helped us purchase theater seats and our overall audio-video package for a formal home theater. He knows what he's talking about, is not interested in simply making a sale, follows through on his promises until after deliver and installation. I would gladly work with him and with Big Screen Store again. I'm totally satisfied.
Connor Benton
Connor Benton
15:34 16 Mar 21
Best option I have ever used for a TV purchase. Very easy if you know what TV you want to buy - just find TV on their site and they can likely arrange next day delivery. They use PayPal for transactions which is easy as well especially if you already have an account.
S B
S B
20:45 12 Mar 21
Excellent service. Romeo and Donnell arrived on time, provided great suggestions on placement. The installation was smooth with no problems at all! They patiently went through operation, assisted with setting up internet and cable connectivity. With future Samsung purchases in the future, we have no doubt that Romeo and Donnell will repeat the same quality installation again! Thanks!
John L
John L
20:59 20 Jan 21
Matt was very knowledgeable, helpful, and courteous. He answered all our questions and made several excellent recommendations, with no pressure to buy. We were delighted with every aspect of our visit and very satisfied with our purchase and service after the sale.
Charles Duross
Charles Duross
17:22 14 Jan 21
Great TV, competitive price. Delivery as agreed and on time. Great installation by Romeo. This is my second time using The Big Screen Store, and the customer service, attention to detail and low maintenance installation keeps me coming back.
Mark Ginter
Mark Ginter
21:47 05 Jan 21
Highly recommend! Painless and straightforward sales process. VERY helpful and knowledgeable staff (Mark helped me). First unit delivered in a couple of days, expecting the second any day now.Great locally-owned and operated business.
Mary
Mary
00:11 16 Dec 20
Great customer service. Very reliable installation team. Appreciated the personal attention provided in the store. Definitely recommend if in the market for a great new selection of TVs.
Gerald Wa;;
Gerald Wa;;
20:35 10 Nov 20
Purchased a Samsung, true to store manager Mr. Lowery's representation, the TV was delivered one day later as promised. Excellent service in the store, Mr. Lowery was attentive, responsive and confidently displayed extensive product knowledge. This is the third big screen we've purchased over the last 20 years from The Big Screen Store. I highly recommend this location and Mr. Michael Lowery.TV was installed by Romeo and Roshun. Extremely courteous, called in route, advised of arrival time. In masks, explained mounting process and shared insight on location / placement of TV. Attention to detail, installation was flawless. All services provided in a timely manner. They cleaned up / vacuumed debris, confirmed my satisfaction and then departed. Would certainly recommend them to anyone having installation needs. Very pleasant experience. Thank you.
Gerald Wa;;
Gerald Wa;;
20:05 10 Nov 20
Purchased a Samsung, true to store manager Mr. Lowery's representation, the TV was delivered one day later as promised. Excellent service in the store, Mr. Lowery was attentive, responsive and confidently displayed extensive product knowledge. This is the third big screen we've purchased over the last 20 years from The Big Screen Store. I highly recommend this location and Mr. Michael Lowery.
Gerald Wa;;
Gerald Wa;;
04:37 10 Nov 20
Purchased a Samsung, true to store manager Mr. Lowery's representation, the TV was delivered one day later as promised. Excellent service in the store, Mr. Lowery was attentive, responsive and confidently displayed extensive product knowledge. This is the third big screen we've purchased over the last 20 years from The Big Screen Store. I highly recommend this location and Mr. Michael Lowery.
reginal smith
reginal smith
17:37 17 Sep 20
Great Service. Really Good Deal. Answered all my Questions. My Second Tv from the same store. Bought it 20 years ago. Good People.
Wes Teague
Wes Teague
16:48 10 Sep 20
It has always been easy to deal with the Big Screen Store, over multiple transactions. Very knowledgeable and priced right. I'll use them again.
Adam McGavock
Adam McGavock
15:50 10 Sep 20
I bought a samsung 50" tv, it could NOT have been easier. Price was identical to big box stores and amazon, but the big screen store offered free delivery and unbox. AND, if the tv was DOA, they would take it back and replace it - not going to happen with other purchase options. These guys are local, and they are worth supporting!!!
Vijaya Priya
Vijaya Priya
15:52 01 Aug 20
I would give 6 stars for the customer service, guidance at store and the low pressure sale. They are truly driven to serve their customers, without any marketing gimmicks. Got an Definitive technology’s advanced studio sound bar at a cost lower than on any other website. Their furniture look fabulous and are priced very reasonably. Reducing one star though for the TV mount installation team. They were patient and friendly, but struggled to get the mantle mount we had purchased to mount our tv (we had our own and did not purchase it). They charged us a little more than we were quoted by others. We went ahead with big screen since they are in the entertainment business and we expected much better and smoother experience with mounting the TV over the fire place.We know we will always go to big screen for our TV, audio systems and furniture, but tv mount installations- may be not.
Ryan-Julia Donley
Ryan-Julia Donley
12:32 28 Jul 20
Excellent product and customer service. We were very pleased. Our chairs ended up being tighter for the room that anticipated so we had to make adjustments, but the quality is still great.
Wesley Eans
Wesley Eans
21:35 27 Jul 20
My wife and I originally bought a big screen for the super bowl. The salesperson was very helpful in guiding us to a model which is perfect for our needs vs. simply up-selling the latest model. We chose the Samsung Q60 LED and couldn't be happier. As a result of the positive experience, we have gone back to The Big Screen Store for theater seating recliners not once but twice, purchasing two each time for a total of four. Again, the staff was extremely helpful in selecting models and fabrics. Also, due to the COVID situation, the manufacture of our chairs was delayed, but the salesman, Mike, went above and beyond to ensure we were kept up to date on the progress and he expedited delivery. Even the guys who delivered the chairs were great. I had a few special instructions for them which was no problem and setup was quick. I'm not normally effusive, but I can't say enough good things about our experience.
Alan Chien
Alan Chien
20:36 03 Jul 20
Mark was extremely knowledgeable and spent a lot of time answering my questions about different options about TVs and soundbars. Their prices actually beat Costco and they have great customer service and tech support with every TV purchase. Would definitely recommend these guys.
Ken Preede
Ken Preede
12:15 11 Jun 20
Great price. Great install. Price was the best by far and the communication about install went off without a hitch during the quarantine. Every TV in the future comes from these guys for me!
Randy Penner
Randy Penner
15:06 10 Jun 20
I went into the Big Screen Store in Fairfax, VA. The salesman was very friendly and helpful. No big sales pitch. The furniture quality is fantastic. The delivery was fast and on time. As a matter of fact, they were actually a few minutes early. The delivery people were very nice and courteous. Overall, it was a great experience. I love my new furniture and so do my kids. I would highly recommend The Big Screen Store for your next furniture purchase. Go see my salesman Mike Lowery. Yes like the Will Smith character.
robert giese
robert giese
21:41 10 Apr 20
Great support a local company, which is what brought me here. Working with Mark at the Fairfax store was easy and he had a great deal of knowledge between the TV's I was looking for. I had them do the install as well, Romeo was great and it looks fantastic. Nice to finally have a clean install with no wires. Overall the experience from purchase to install was easy and it was nice to work with some good people. Definitely going back when the new sound bars arrive.
Kenneth McKune
Kenneth McKune
14:56 04 Apr 20
A long-time customer at Big Screen/Tysons, now gone, I called Michael at Fairfax, ended up buying a QN75Q60R on the phone after considering size, quality, price and immediate availability. Delivery team Romeo and Jeoffrey were fantastic, installed new TV, removed two, and transferred another - with no hitches, obvious expertise, and humor. Couldn't ask for better service.
Jim C.
Jim C.
21:23 05 Mar 20
Great experience purchasing a new Samsung flat screen TV. The salesman (who is also the store manager) was very helpful but not pushy. After installation it s clear we made the right decision. The team that delivered the TV, set it up for us and helped us move the old TV. Very helpful and pleasant. All in all, a great experience.
Robert Borchert
Robert Borchert
16:21 16 Feb 20
I not only bought a TV but made a friend . Michael Lowery greeted me and was and still is a wealth of knowledge about electronics . Michael has over 30 years experience in the industry ,I asked questions and he had answers . I looked at many Televisions in his store with no sales pressure at all . The 65"Q900R Picture got my attention Then I watched a 75" Q900R These Televisions had the most beautiful , most clear ,sharp ,pictures that Iv'e ever seen anywhere ever ! I'm 66 years old and have purchased many Televisions in my life time . I noticed another Television with a fantastic picture and got up from the very comfortable couch to have a closer look ,also checking the Price . I had found a massive 82" Samsung 8 K Q900 R the same T V that I'd been watching just the size is larger . Michael Lowery came over ,I said sold ,do you have this T V in stock and how soon can I have it delivered ,delivery was quick and a breeze .The Knowledge and level of service at The Big Screen Store Top Notch ,This small company cares about there customers ,that alone is priceless .Some that are reading this may wonder about the price of the T V ,Amazon ,Walmart ,Best Buy all had the Exact same price that I paid For my TV . The expert Knowledge and out standing service was free of charge at The Big Screen Store .Do your selves a favor and stop by and see for your self . Rob Borchert
Randy Hollstein
Randy Hollstein
20:37 10 Jan 20
The Big Screen store staff was a pleasure to work with, they are extremely knowledgeable and the pricing was as good or better than the big box stores and/or Amazon. We will be buying all our Flat Screen TVs from them in the future! Oh, they deliver too.
Don Mackintosh
Don Mackintosh
19:51 10 Jan 20
Salesman/Manager Michael was exceptional in his customer focus, product knowledge, and suggestions for meeting our viewing desires. The store itself was very user friendly; clean, uncluttered, and with visually-appealing product displays. Delivery of our new TV was easily scheduled and extremely professional. The delivery crew members were a credit to the store. If you go into the store chances are you'll come out a new TV owner.
Jon Silberman
Jon Silberman
17:15 09 Dec 19
Excellent, low pressure sales assistance, competitive prices, free extra warranty year and delivery made my TV and soundbar purchase at the BSS a pleasure.
Jim Khoury
Jim Khoury
16:55 09 Dec 19
Fast delivery and the guys were very accommodating. Highly recommended.
Fran Eckley
Fran Eckley
07:22 04 Oct 19
We went here to find a console for our big tv. The experience was very good. We ended up getting a discontinued console that saved us a lot of money. The salesperson was so helpful and aware of our price constraints helped us find the one that was big enough and not overpriced.
Constantine Kazakos
Constantine Kazakos
14:37 02 Sep 19
Very good and reliable service. All transactions were completed on the phone and the installation of my TV, on site, was performed flawlessly.
M Myers
M Myers
01:40 18 Aug 19
Wasn’t pressured to buy. Very helpful staff. We bought when we were ready.
robert zarzar
robert zarzar
17:45 13 Jun 19
Great products. We love our Samsung 4K and our custom made cabinet. Watching shows has never been better. A big thanks to Mark for all his help. The service is outstanding. And when you are spending for quality, service is especially important.
Harold Kober
Harold Kober
20:42 06 Jun 19
Fast service and beat best buy for price, warranty, and delivery options.
Harold Kober
Harold Kober
15:43 06 Jun 19
Fast service and beat best buy for price, warranty, and delivery options.
Deborah Campbell
Deborah Campbell
15:32 06 Jun 19
Great advise in the showroom by Essy and quality installation by Vincent. TV Screen had an imperfection when unboxed and the Big Screen Store scheduled and replaced the TV within 48 Hrs. Highly recommend this vendor.
Harold Kober
Harold Kober
19:49 20 May 19
Fast service and beat best buy for price, warranty, and delivery options.
Barry Shackelford
Barry Shackelford
15:06 15 May 19
Products are great (both TV's and the amazing seating they offer.) Very professional staff. Can't go wrong here.
Steve Graham
Steve Graham
15:20 12 May 19
Great people. Great response. Very knowledgeable. Recommend highly.
Phyllis Schneider
Phyllis Schneider
16:31 13 Apr 19
Great service, good selection and quality, fair prices. Would definitely recommend. We purchased a TV, console cabinet, and soundbar.
Phyllis Schneider
Phyllis Schneider
01:15 07 Apr 19
The personal service at the Fairfax Big Screen Store is excellent. The quality of the products they carry, such as Samsung and Bose are rated as some of the best. When they have sales the deals are especially appealing although their regular prices are good and competitive anytime. Delivery and set-up were on time and so helpful. Our purchase consisted of a 75” Samsung TV, Bose Soundbar, and console to set the TV on as I did not want it hung on the wall. We are having a little issue with the soundbar (may be user issue!) but am confident if we reach out to the store we can get the assistance we need.
Edward Nead
Edward Nead
23:53 18 Jan 19
Matching prices, double warranty, cutting edge technology and a knowledgeable sales staff that answered every question I threw at them. I will definitely be back!
Chuck Black
Chuck Black
20:54 11 Jan 19
I had a problem with my Samsung 55 inch TV, the staff was great and worked hard to resolve the problem. But the third party extended warranty company they use is awful. I started in Aug with a repair ticket, two different repair companies and no shows later, company number three picked up my TV and I finally received a new TV in Dec. Again the Big Screen Store staff are great!
Myron Radio
Myron Radio
17:03 04 Jan 19
This company is extraordinary on every corner of the business - Sales, Technical Support, Service. They are all very professional, yet personable as they focus on meeting your needs.
Nancy Cunningham
Nancy Cunningham
21:35 16 Dec 18
Knowledgeable staff. Very pleasant experience and great prices all around.
Brent Fritzeen
Brent Fritzeen
20:38 04 Dec 18
Great products and service at the Big Screen Store. Our salesman was Essy and he was extremely helpful and very knowledgeable. I definitely prefer the Big Screen Store over big box competitors and plan to buy another TV next year.
Michael Bowley
Michael Bowley
18:30 29 Nov 18
Staff was great. Straight forward, honest, up front, and very pleasant to deal with. Anwsered all my questions in simple easy to undsrstand verbage. Thanks so much for an incredible experience.
Edgar Wimberly
Edgar Wimberly
22:03 27 Nov 18
Best TV buying experience ever. Knowledge sales staff, picked out the Samsung UHD TV. Next day delivery, service folks removed old set, set up new one. No muss, no fuss, no box to throw out. Best prices and service. Why go anywhere else.
Michael Rotter
Michael Rotter
13:11 04 Nov 18
Jason was knowledgeable, helpful, but not pushy. I had a good TV buying experience.
Rise Putzke
Rise Putzke
00:25 20 Oct 18
Wanted a big screen got a better price than Amazon and was set up and working perfect in 1 day.
Clayton Russell
Clayton Russell
02:44 04 Sep 18
This is THE place to go for all of your TV and audio/video needs. They go above and beyond to find the best deal to fit your needs and have the personnel that guide you every step of the way. Never pushy, never tying to sell you anything more than you need/ask for, just top-notch, ultra-knowledgeable salespeople who truly have your best interests in mind. I worked with Matt at this store and appreciated his attention to detail and willingness to find the best deal out there on my new Samsung TV. It was a throwback to when stores placed emphasis on customer service, followed through on commitments to the customer and provided an outstanding customer experience. I will be returning here for all of my future Audio/Video needs.
Michael Duncan
Michael Duncan
19:09 29 Aug 18
Very low pressure informative experience at the store. We got the best price and prompt professional installation of the product. We are very pleased with our experience at the Fairfax Big Screen Store.
Karina Mccloud
Karina Mccloud
14:07 14 Aug 18
Matthew Cooper provided an excellent service when we came into the store. He paid attention to details, answered all of our questions and gave us options based on our needs. Highly recommended. Thank you Matthew!!
RICARDO GONZALEZ
RICARDO GONZALEZ
20:54 15 Jul 18
I have purchased several big screen TVs from this store for the past 15 years. No pressure sales. Best deal in terms of price, service and selection. Their installation staff is professional and friendly. They also have a great selection of home theater seating arrangements. Strongly recommend them to anyone interested in buying big screen and home theater seating.
Joe Clark
Joe Clark
20:31 29 Jun 18
The Experience was excellent!Essy did more than I expected;True professional in all aspects ofThe the Sale!! His presentation sold meOn your product!Your company is very fortunate to have This caliber of person promoting your Product!Thank You for making this transaction a stress free Exercise!Have a prosperous year!!!! Joe clark
BMF
BMF
01:00 04 Apr 18
Although prices tend to be a wee bit higher than the Best Buy and HHGregg type of stores, the employees at The Big Screen Store on Lee Highway in the City of Fairfax offer more value with their knowledge.
BMF
BMF
19:55 06 Jan 17
Although prices tend to be a wee bit higher than the Best Buy and HHGregg type of stores, the employees at The Big Screen Store on Lee Highway in the City of Fairfax offer more value with their knowledge.
Fairfax City Reporter
Fairfax City Reporter
12:31 25 Oct 16
The Big Screen Store is a retailer store located on Lee highway, Fairfax. It retails in TVs, home theater systems, audio equipment & furniture such as couches & chairs. The store offers competitive prices and various services in terms of delivery and setup. Furniture items are really durable and soft. Do not hesitate to do business with this store again. You will enjoy great experience of shopping at The Big Screen Store.
See All Reviews

Send us a message

We'll get back to you within 24hours