Reviews

Here are some of the Google reviews for all of our locations.
Thousands more on Google itself.

Annapolis Big Screen Store


Larry Ulvila
Larry Ulvila
16:00 30 Dec 23
This was the second set we purchased from this store, and the experience was excellent. Terry was very helpful on the sale, and Byron did a professional installation. Thank You!
Sail Away
Sail Away
11:40 08 Dec 23
Good service, quick delivery. Nice in-house setup. Good price on a Black Friday TV. Only a limited attempt to up-sell. Over all a good experience.
Carin Ryon
Carin Ryon
02:48 03 Dec 23
Very knowledgeable about the product, great service from buying to installation! Also willing to help with any concerns
Vic Whipple
Vic Whipple
15:31 01 Dec 23
My third large TV purchase with Big Screen ver the last few years. They are one-stop, offer delivery/install, and good pricing. The sales people are very knowledgeable on the Samsung products. Recommend stopping by if you're in the market for a big screen!
Will S
Will S
18:41 21 Nov 23
I’d like to say that the customer service and knowledge at the Big Screen Store is second to none. If you are thinking about buying a TV and don’t consult them you are doing yourself a massive disservice. I had the pleasure of dealing with Josh Wiley, and I recommend you go see him. He helped me through every step of the process and made everything extremely easy and understandable. We will be lifetime customers at the Big Screen store I can assure you of that. Thank you Josh!
Chris MacIntire
Chris MacIntire
09:44 08 Nov 23
Very very cooperative store. Bought 85” and wife was not happy. Exchanging, deinstalling, installing, setting up new system painless.
Martin Poretsky
Martin Poretsky
19:19 12 Sep 23
The purchase of a more up-to-date living room screen and sound bar was a very pleasant, no-pressure experience.The follow-up delivery and installation echoed that as well. The installing team were efficient, knowledgeable, and patient in guiding two senior citizens through an orientation process!
Keri Allan
Keri Allan
23:05 17 Aug 23
bought the best chair ever and got the best service! the Radius Power swivel is fantastic!
Brad Senn
Brad Senn
19:22 10 Aug 23
Representatives in the store are very knowledgeable. Installation was professional without any issues.
Blake
Blake
00:23 23 Feb 23
Everything was great. I came in 30 minutes before they closed. Terry was quick and professional had me instantly sold on the tv. We got the deal done in 15-20 minutes and tv was delivered first thing the next morning. I could not be happier with my purchase or experience here. I will definitely return and I’ve already recommended to friends and co-workers. Thanks again!
Katalina Graziano
Katalina Graziano
21:34 25 Jan 23
Daryl was fantastic he was extremely knowledgeable and did everything you said he was going to do. The delivering team was wonderful and John the installer was fantastic I would highly recommend the big screen store
david nellis
david nellis
23:21 12 Jan 23
My experience with the Big Screen Store has been great and greater! First off, I purchased an amazing, Samsung flatscreen and sound bar (and extended warranty) that were installed within two days of my purchase in late 2021. Everything was fine, until the TV developed some glitches this past December. Naturally, I expected resistance from the retailer and problems getting it resolved. WRONG! Mike Lawry and Ed Hodge were nothing short of gracious - the TV was picked up and the exchange was approved and delivered in less than a week. AND .. the delivery/installation guys were terrific. On time, expert at what they do, and totally congenial. Because I wasn't sure about the workings of the sound bar and woofer, they even came back the next day to walk me through some process stuff. They made the entire experience a customer service dream! All that made me happy in time for the playoffs and a customer for life.
Peter Acosta
Peter Acosta
20:32 22 Dec 22
I have to say that they really impressed me with their knowledge. Typically delivery is the next day, tv furniture delivered within 24 hrs and fully assembled, delivery employees were very cordial. Definitely will go back when another tv system is needed.
Andrew Miller
Andrew Miller
23:46 17 Oct 22
We had a wonderful experience at the Big Screen Store. The sales associate was knowledgeable and helpful. Romeo and Evan did a great job with delivery. A+ all around
Cason Green
Cason Green
21:48 16 Sep 22
Salespeople were extremely knowledgeable. Big Screen Store also had a great warranty which helped my decision to purchase here. They also have many delivery and installation options if needed!EDIT - Sep/2022 - So, it turns out that the "great warranty" is in fact, not so great. It's not just "not great"; it's a complete shame. Big Screen Store is amazing BUT I have to let consumers know that the third party warranty provider they are using is not reputable. After two years, I have a section of my couch that needs to be repaired. Not only did "My ProtectAll" not repair the couch, they refused to even register my warranty. That's right, after a phone call, multiple attempts on their website, and three emails over a month-long period, they won't even register my warranty that would even allow me to submit a warranty claim (that they would likely refuse). I have lodged a formal complaint with the BBB on "My ProtectAll". Not convinced? Just google them and read the BBB reviews!Bottomline, I love my tv and my couch and the Big Screen Store but they need to not do business with non-reputable companies. I have an obligation to warn my fellow consumers.
Pete Carroll
Pete Carroll
21:03 11 Aug 22
Super knowledgable and simple process. Both salesmen were focused on customer support and work very well together. Good stuff and I will certainly recommend that store in particular if looking for a new tv.Thank you.
Katy Staples
Katy Staples
21:33 03 May 22
Great experience! We went in knowing what we wanted, they not only had it but it was on sale which was a nice surprise! They were quick with delivery and when we installed we had a small issue. We called and they were able to walk us through what we needed to do over the phone. Love the new TV and will definitely be using them again when we need another upgrade.
Terry Bidnick
Terry Bidnick
17:34 01 Mar 22
I researched model I wanted then shopped on line where I thought the best prices would be, Amazon, Best Buy and Big Screen store. All were the same price, so I chose Big Screen as it was closest. I called to make sure they had the model, and found out I could pay on line and have it delivered next business day. I did not pay the $50 for set up, but their procedure is to set it up enough to make sure it worked properly. All went well.
ken barausky
ken barausky
18:29 19 Jan 22
Store personnel were fantastic, professional and helpful. Delivery was a complete different story. The delivery crew acted like they could not get out of my home quickly enough. The $50 I paid for set-up seemed to be somewhat of a rip-off given what I got the the money. Unfortunately they are the lasting memory I have of the entire transaction.
Darrel Williams
Darrel Williams
21:47 18 Jan 22
After some on-line research of TV ratings, I called the Annapolis Big Screen store around 5 pm. Unbelievably, by 8:30 am the next morning my new 65” Samsung was delivered, unboxed and sitting on my TV stand ready for me to do final set up. So fast and easy, not to mention friendly interactions with everyone involved. The extra year added to the manufacturer 1yr guarantee was a very nice plus.
Irene Langweil
Irene Langweil
16:16 03 Nov 21
Came on scheduled and did a great job getting my tv up and helping me understand how to use it. Thanks
Mark Nelson
Mark Nelson
17:25 19 Oct 21
These guys know what they are talking about. Very responsive to question post-sale. Prices are excellent. If you like Samsung, this is the place to go
Joyce Richardson
Joyce Richardson
21:45 06 Oct 21
My shopping experience was wonderful. I told Daryl what I was looking for. He showed me my options and explained the difference in the type of TV. I’ve never shopped there before, but they will see me again. My sister also bought the same TV that day.
Antoine Wade
Antoine Wade
21:17 18 Aug 21
Great experience. Terry was incredibly informing and helpful in assisting my wife and I. I would highly recommend going here and giving them a chance even if you've convinced yourself otherwise.
Michael Richardson
Michael Richardson
10:23 06 Aug 21
The buying experience was great. I brought the 85” and the surround sound system. It was the follow-up after the sale that was outstanding that helped me get the sound connected to the TV.THEY CARE!
Sandra Groch
Sandra Groch
17:52 21 Jul 21
The Big Screen Store had a wide variety of big screen TVs at a range of prices. The salesman was helpful with selecting a TV and sound system. The delivery was prompt and the setup team was very helpful.
Sylvia Zborowski
Sylvia Zborowski
15:30 15 Jun 21
Very helpful sales team with good level of knowledge about the TVs. Good info and support. Delivery on time and well done.
Dean Adams
Dean Adams
17:22 24 Mar 21
They were very knowledgeable on their products.Jim was very helpful and Terry was on point.Great place if you're looking to buy or just get educated on the latest technology.
Guy Miller
Guy Miller
15:38 16 Mar 21
Very happy with the whole process. A defect in one of the delivered chairs very quickly addressed. Definitely recommend.
Chele Robinson
Chele Robinson
18:45 05 Mar 21
The entire transaction was quick.The salesman browsed around the store alongside me (social distancing of course) to answer all questions. I made a selection and he scheduled the delivery. I was out the door within 45 minutes.
Margaret Gulotta
Margaret Gulotta
21:41 16 Feb 21
Spoke to a very knowledgeable salesman on the telephone. We visited the store shortly afterwards and viewed the 65 inch Samsung’s that were available. The transaction was completed in short order and delivery and set up took place early the next day. The delivery set-up crew was wonderful and finished the install in record time. All employees were COVID sensitive. This is the second tv that we have purchased from the Big Screen Store. Highly recommend them.
Daniel Hannon
Daniel Hannon
18:42 16 Feb 21
Very informative group and did a great job meeting our viewing concerns. The Annapolis Team is a highly recommended group.
Karen Tollestrup
Karen Tollestrup
17:00 16 Feb 21
I had a great experience at this store. The sales clerk was knowledgeable and answered all my questions. The TV was delivered and set up the next day. The price was right and I highly recommend the Big Screen Store.
Linda Harrison
Linda Harrison
23:59 09 Jan 21
The people who work in this store as well as the delivery people are very nice. They are accommodating and there for your reference when you need them. I could have never gotten the personal service at Best Buy that I got at Big Screen Store and Kevin was a wonderful person to deal with . I'm not very electronically bent so it worked very well for me. They are great, especially Kevin and Charley!
Dean Tomes
Dean Tomes
15:52 04 Jan 21
Absolute GEM of a store, with quality folks working behinds the scenes to make things happen. Ordered a large TV that was shipped via tractor trailer in about one week, the item arrived perfectly packaged, and the extra care they took with thin sheets of wood to protect the front and rear is an incredible customer service gesture.I received photos of the TV in the test area to show it in working condition, and photos of it on a skid securely banded, so i knew exactly how it was coming to me.Jim & Jason were wonderful to work with on this purchase, straight pricing, no surprises, free shipping and I could not be happier with The Big Screen Store from top to bottom.I would definitely purchase from them again in the future.
Jay McCarl
Jay McCarl
00:34 30 Dec 20
Great price, excellent advice from Terry, and seamless installation. Many thanks!
Jonathan Tipa
Jonathan Tipa
21:43 29 Dec 20
Easy. Too easy. Prices were the same as big box but customer service and knowledge were better. Way better. In addition, shilling and install was scheduled within two days of purchase. How do you beat that? The simple answer is that you don’t! Dealing with a small business has its perks and this was a big one. Is much rather support this store and the major retailers. Will do it again.
ROBERT KEMPNER
ROBERT KEMPNER
01:35 11 Nov 20
I bought a 75 inch tv and the next week I bought a 55 inch tv. I arranged the purchase and delivery all by phone which was very easy. My salesperson in the Annapolis store was Terry. He was very helpful and answered all my questions. My only negative comment has to do with a $50.00 charge (which I was told about up front) for programming the new remote which came with the tv(s). It only took the delivery/installer less than 5 minutes to complete this task. I therefore think that a $50.00 charge for each tv (total $100.00) is much too high. For this reason I can only give a 4 star rating instead of 5. I believe that programming the remote should be included at no additional charge as part of the free delivery /installation process for all tv's over $1,000.
Connie Bing
Connie Bing
13:07 03 Nov 20
I worked with Frank and Terry. They were both exceptional in getting me everything I needed and also with any additional items that I requested. I definitely recommend the Annapolis location and both of these guys. Great installation services and really fast delivery.
Randy Jones
Randy Jones
22:58 20 Oct 20
Salesman was very helpful in helping me decide on the TV that I wanted he explained thing so I could make informed decision. I had BSS install for me they were on time and professional, install was harder than I anticipated and took longer , there was no extra charge for the difficult install. GREAT JOB
Pat Adams
Pat Adams
20:54 17 Sep 20
Very satisfied..would definitely recommend...
KAREN DAVIS
KAREN DAVIS
17:28 10 Sep 20
Great service fast delivery.
C.O. Johnson
C.O. Johnson
15:28 31 Jul 20
We went into the Annapolis store early June to purchase two televisions as advertised in their 2 for 1 price special. Frank was very helpful in showing us the TV's on special as well as better quality televisions. I never got the feeling we were being upsold but more being provided all our purchase options. We were so comfortable with Frank's easy going manner and comprehensive knowledge of his products we purchased two tv's, sound bars and a large sectional with recliners. Following the sale he was very diligent in keeping us posted on the delivery details and date. The delivery team was also very proficient in carrying our items to our second floor location. I highly recommend the Annapolis Big Screen Store.
Marie Meyers
Marie Meyers
18:26 26 Mar 20
I highly recommend The Big Screen Store in Annapolis, MD. Mr. Terry Shaw helped me with a warranty problem. He helped me purchase my new TV and set up the delivery. Everything went without a hitch. Very happy customer.
Cason Green
Cason Green
14:55 13 Mar 20
Salespeople were extremely knowledgeable. Big Screen Store also had a great warranty which helped my decision to purchase here. They also have many delivery and installation options if needed!
Tommy Thompson
Tommy Thompson
23:00 11 Feb 20
The staff was very professional and knowledgeable about the televisions. The store has great deals which makes the customers want to buy the products.
Cathy O'Malley
Cathy O'Malley
19:12 05 Feb 20
They were wonderful! They made buying the tv easy. Delivery & set up we’re a breezee! The delivery man/setup tech were prompt, professional& friendly.
Jeff Whetzel
Jeff Whetzel
13:13 03 Feb 20
Good service in store, delivery and set up went well. Had an issue with the sound bar, salesmen said they would make it right and they kept their word. I would recommend buying from Big Screen store.
Mark Zablotny
Mark Zablotny
22:06 10 Jan 20
I broke my leg -- thus immobile. Terry from the BSS came to our house and spent an enormous amount of time helping me get the right system for us.He did an outstanding job. Very happy with BSS Annapolis.
David Kimmel
David Kimmel
19:43 03 Jan 20
The salesman Frank White was knowledgeable about TV'S and answered all questions and concerns. The experience was delightful and we left knowing if problems arose we had a person to trust to resolve any issues. Fast on time delivery plus a extended warranty far superior to other vendors.
Jim Preaskorn
Jim Preaskorn
19:19 20 Dec 19
Great deal and fast delivery.
Harvey Tillipman
Harvey Tillipman
17:03 09 Dec 19
Knowledgeable, helpful and very friendly. A pleasure to work with and do business with. Frank was very helpful in telling us all about the details of the various TVs - which made our final decision very easy to meet our particular need for a new TV. Frank also helped us make sure the TV was properly installed on our new TV stand as the new set was much larger and required a new stand. And in addition the delivery men helped us move TVs to accommodate our new set.Would highly recommend The Big Screen Store.
April lane
April lane
20:04 23 Nov 19
Great selection with awesome Black Friday deals! Frank was very helpful!
Ken Schwer
Ken Schwer
18:38 20 Nov 19
Explained products very well with Great deal on TV and sound system and quick delivery. Highly recommend!
Bourtadakis Barber Shop
Bourtadakis Barber Shop
16:39 21 Oct 19
This is a great business right here on West Street and it's within walking distance to Bourtadakis Barber Shop.
New Razor Blade Barber Shop
New Razor Blade Barber Shop
21:22 17 Jul 19
This is a great business right here on West Street and it's within walking distance to New Razor Blade Barber Shop.
Garnet Timbario
Garnet Timbario
13:17 07 Jul 19
Large screen sores - had exactly what we needed. Staff was very knowledgeable and attentive.
Louis Prugh
Louis Prugh
16:17 06 Jun 19
Terry in Annapolis was very knowledgeable and no pressure. I would go back without hesitation. They also had the lowest price for my 75 inch Samsung TV. BTW, they only carry Samsung TVs.
Michele Frame-Miller
Michele Frame-Miller
18:26 13 May 19
Frank was awesome.Very good prices, and knowledge for the product was provided.Very nice experience.
Olga Chatfield
Olga Chatfield
01:01 17 Mar 19
Great store, nice selection of TV furniture! Very helpful and polite service, which is so rare today.
Olga Chatfield
Olga Chatfield
16:32 16 Mar 19
Great store, nice selection of TV furniture! Very helpful and polite service, which is so rare today.
Olga Chatfield
Olga Chatfield
16:32 16 Mar 19
Great store, nice selection of TV furniture! Very helpful and polite service, which is so rare today.
Ted Hockey
Ted Hockey
13:15 27 Feb 19
Highly recommend The Big Screen Store (Ellicott City), 5 stars!! Competitive prices to online but much better service. Sales manager (Greg D) knew his stuff inside and out, answered all my questions with insight, had all the models in store and made comparison very easy. After delivery I noticed a few bad pixels on the edge of the screen, called and within 5 minutes they (Greg D) took care of it. Gave me options and one was an upgrade at no charge, delivered new TV, boxed up the original. Glad I went local and not online. Very positive experience, will be a return customer for sure.
Ted Hockey
Ted Hockey
13:15 27 Feb 19
Highly recommend The Big Screen Store (Ellicott City), 5 stars!! Competitive prices to online but much better service. Sales manager (Greg D) knew his stuff inside and out, answered all my questions with insight, had all the models in store and made comparison very easy. After delivery I noticed a few bad pixels on the edge of the screen, called and within 5 minutes they (Greg D) took care of it. Gave me options and one was an upgrade at no charge, delivered new TV, boxed up the original. Glad I went local and not online. Very positive experience, will be a return customer for sure.
Barbara Newton
Barbara Newton
19:36 04 Jan 19
Love the choices of tv’s. Excellent service. Very polite. Delivery man was unable to get a picture on the screen, but he recommended calling Comcast and they were out the next day and got it going!
Mark Davis
Mark Davis
16:25 24 Dec 18
I've been purchasing my TV electronics through this company for over 40 years, first as Luskins, and now as the Big Screen Store! In the words of iconic Stan Lee (may he rest in peace), "Nuff said!"
Emerson Brooks
Emerson Brooks
22:16 08 Dec 18
The staff was very knowledgeable, and not pushy. It was a great experience.
Kevin Webster
Kevin Webster
20:15 04 Dec 18
very fast and friendly service. Definitely felt like I received the personal touch.
Gwynn Sperandeo
Gwynn Sperandeo
21:46 29 Nov 18
Super friendly and helpful. Got an AMAZING deal on 3 TVs for our game room. Great customer service and great prices!
Ferris Buehler
Ferris Buehler
01:38 09 Nov 18
I purchased a Samsung QLED TV from the Big Screen store and I really appreciated their service. The price was great & the experience of a "white glove" style delivery left my spouse impressed. They're warranty service is hard to beat too!
CLAUDIA KANNON
CLAUDIA KANNON
19:53 30 Oct 18
Personalized service with an experienced expert who knows his merchandise. Competitive pricing on all products. Wonderful experience compared to the big box stores!
Gerald OBrien
Gerald OBrien
19:49 21 Oct 18
I love my TV. The service was outstanding. My delivery was on time and carried out quickly.
Gwynn Sperandeo
Gwynn Sperandeo
16:46 22 Sep 18
Super friendly and helpful. Got an AMAZING deal on 3 TVs for our game room. Great customer service and great prices!
William Beusse
William Beusse
00:56 22 Sep 18
We have purchased several large screen TVs at prices well below other sellers. We have also bought theater room seating for three houses since moving to the Annapolis area in 2003. The Big Screen store has always been able to get us just what we needed at fantastic prices. We believe that the theater rooms they helped us furnish actually sold our last two houses.
Carin More
Carin More
20:15 18 Aug 18
Frank and Terry who run the store atr very knowledgeable, and friendly guys. Fabulous cozy showroom.They also sell home theater lazyboy like comfy chairs and couches,tv stands and of course big bright beautifl tv's. Highly recommend a visit. FYIparking is on the side bust mostly around the back.
Denise Lee
Denise Lee
22:02 05 Aug 18
We found the Big Screen Store when looking for a Stressless Recliner. Our salesman, Frank White, was great! He helped us evaluate the models they carry, gave us leather samples to take home, and showed us color options for the wood base. He spent a lot of time with us and we never felt rushed. We will have a truly custom chair that will look beautiful in our home.
See All Reviews

Glen Burnie Big Screen Store


Joshua Ederheimer
Joshua Ederheimer
21:54 20 Feb 24
I’m giving the Big Screen Store a 5-star rating. My old Sony TV’s backlight gave up. I did my research and determined I wanted a Samsung. After comparison shopping I honestly didn’t want to order from Amazon or fight crowds at Best Buy (who had good prices). I tried the Big Screen store which was such a pleasant experience. They matched the Best Buy price, it was calm and comfortable.Jim Maher helped me. No pressure. Gave good advice. I went in on Saturday afternoon and my TV was delivered AND installed on Monday morning (see photo). The installation crew not only mounted my TV and soundbar, but set everything up (including remotes).This was really good service, from the store to my house. I will use them again.
Michael Roth
Michael Roth
23:31 09 Feb 24
We purchased a 65” Samsung OLED from Wade at the Glen Burnie/BWI location, and purchased on-the-wall installation with hidden wires. The installers did a great job, but when the TV was installed, it was clear something was wrong with it. WiFi connectivity was spotty and the TV would reboot any time I tried to change inputs. I got back in contact with Wade and he immediately took care of the situation, arranging for a new TV to be delivered and installed perfectly again within 36 hours of my contact. We couldn’t be happier with how Wade and the guys at the Big Screen Store treated us throughout the sale and during the replacement process. The new TV is perfect and has zero issues.Defective products are an unfortunate reality when electronics are as advanced as they’ve become, but what set this place apart is how well they handled the problem. I’d purchase another TV from the Big Screen Store without giving it a second thought. Wade earned me as a customer.
Iris Walton
Iris Walton
14:46 13 Dec 23
Both men I spoke to while setting up the appt were very friendly and helpful. The 2 men, Robert and Magic that installed the wall mount were also very friendly and did a wonderful job.when they left everything was perfect. I will definintly use your company again!
joe D'Antonio
joe D'Antonio
19:59 07 Dec 23
My salesman Wade my the experience excellent. And Byron who came out and installed the new TV was great and explained everything very well.
Brian Heyward
Brian Heyward
20:19 30 Nov 23
I have purchased two big screen tv’s at the Big Screen Store. The salesman was very knowledgeable and there was no pressure. Great experience and I will shop there again.
Layne
Layne
17:00 24 Nov 23
The first thing I was looking for was the price, so I had my phone checking the competition. The prices were great and I was able to coordinate delivery for a date of my choosing. The delivery team brought the 85” TV into the room I wanted, unpacked it, plugged it in to make sure everything was in order and took away the packing material. You aren’t going to get that with Amazon!
Brian McCann
Brian McCann
22:54 21 Nov 23
Jim was very knowledgeable and experienced on everything I asked himthe TV was delivered on time and professionalInstallWill highly recommendIn todays world fantastic customer serviceIn all aspects
Alfredo Mallard
Alfredo Mallard
12:04 08 Nov 23
Excellent experience purchasing my Tv with the Big Screen Store. Jim was knowledgeable and professional. I will highly recommend anyone to purchase their tv from the Big Screen Store. ⭐️⭐️⭐️⭐️⭐️
A M
A M
01:36 04 Oct 23
Great selection of Samsung TVs and lounging furniture. TV sales rep, Wade, was very knowledgeable and low pressure, as was furniture rep George. I went to perform research, was not ready to purchase, but I'd certainly return to this location to purchase.4 stars only because they limit TV selection to Samsung. No other brands sold here. However, Samsung TV prices are very competitive.
Keith K
Keith K
22:50 27 Sep 23
Can't say enough good things about this location. We are so happy we bought our TV from the Big Screen Store in Glen Burnie. Jim was fantastic to speak with. He spent time answering our questions and educating us on the different Samsung models we wanted to see. He showed us the differences between the models, then put together a package on the TV we wanted. The price was cheaper than elsewhere, and they doubled the warranty to 2 years.The installation guys (Robert and Magic) were really good. They called ahead/early, and they arrived on time. They were very professional and respectful of our home as they installed the TV and ran through the setup.Our original TV was delivered the next day, but it wouldn't fit where we wanted it mounted. The installation guys contacted Jim that morning to explain the situation and showed up the next day to install another model that would fit.There's very good communication and coordination between sales and installation services. We highly recommend them to anyone in the market for a TV, or media room furniture.
Keith K
Keith K
00:18 21 Sep 23
Can't say enough good things about this location. We are so happy we bought our TV from the Big Screen Store in Glen Burnie. Jim was fantastic to speak with. He spent time answering our questions and educating us on the different Samsung models we wanted to see. He showed us the differences between the models, then put together a package on the TV we wanted. The price was cheaper than elsewhere, and they doubled the warranty to 2 years.The installation guys (Robert and Magic) were really good. They called ahead/early, and they arrived on time. They were very professional and respectful of our home as they installed the TV and ran through the setup.Our original TV was delivered the next day, but it wouldn't fit where we wanted it mounted. The installation guys contacted Jim that morning to explain the situation and showed up the next day to install another model that would fit.There's very good communication and coordination between sales and installation services. We highly recommend them to anyone in the market for a TV, or media room furniture.
Jean Hulet
Jean Hulet
17:39 26 Aug 23
Great experience from start to finish. The sales representative, Wade, was extremely knowledgeable, patient and very helpful in helping us make this purchase. All questions and concerns were answered. Wade was very professional, accommodating, and put us at ease as soon as we arrived. The delivery team was top notch. The gentlemen were on time, very professional, very polite and made sure all our questions were answered. They were very quick and very respectful to both us and our home. Best of the best is the Big Screen Store in Glen Burnie, MD
Christopher Parker
Christopher Parker
21:07 15 Aug 23
Very thorough in both sales and delivery. They were willing to work with us on the ever-changing delivery date based on our basement finishing project! Extremely satisfied overall.
Zach Morris
Zach Morris
21:13 18 Jun 23
Wade and Jim in the TV section really know everything there is to know about Samsung. Very knowledgeable and kind. Great prices, next day delivery, and they even covered my sales tax. 10/10 only buying TVs from there now.
Scott Fischer
Scott Fischer
14:25 11 Apr 23
Great value TVs - price + extended warranty. Sales staff very knowledgeable and straightforward with recommendations.
Walter McCrary
Walter McCrary
22:17 29 Mar 23
Great place to purchase TV. Given detail briefing on different TVs. Full explanation of cost for each component of purchase. Delivered on time. Set up and given detailed instructions on its operation.
Paul King
Paul King
19:28 15 Feb 23
Wade was very helpful in explaining the functions of the tv. We also bought a sound bar to go with the TV that sounds amazing. I would suggest to any of my friends that was looking for a TV to see Wade at the big screen store.
Jeremy
Jeremy
18:48 02 Feb 23
Greeted at the door, shown the TV we wanted and setup delivery for when we wanted. Was kinda shocked there are no Tvs in stock within the store itself. They all have to be delivered. However the delivery team ensures that the TV is fully functional prior to leaving. Would definitely recommend!
Chris Zarraga
Chris Zarraga
21:20 29 Dec 22
Acquired a rather large TV for the new property. Searched online and found the target model for the amount I wanted to spend. Considered CostCo and BestBuy, but in visiting Wade at the Big Screen Store, I knew I’d run with them.He broke things down in plain language, game me time to compare his offerings (including install and sound bar) w/the competition and was clear and efficient throughout the process. Excellent communication skills.Finished result is 100% what I was looking forward to when I imagined my home “entertainment center”. Zero regrets; would do business again w/them in a heartbeat.
Harriet McCann
Harriet McCann
22:01 22 Dec 22
Great experience. Jim Maher was very knowledgeable about the differences between each TV model. He was able to answer all.our questions and was not pushy. Showed us the various models and let us take our time in deciding which model.we wanted. The TV was delivered within a days and mounted on the wall several days later. Great experience all around.
Mark Davis
Mark Davis
20:29 14 Dec 22
Recently I visited the Glen Burnie location of the Big Screen Store. Wade Humphrey was very helpful by explaining the technology upgrades since my last TV purchase 7 years ago. He took the time to demo features and show me how to use the technology. This was my third TV purchase from the Big Screen Store and I would highly recommend them and particularly Wade Humphrey.
Shirley Rathburn
Shirley Rathburn
15:40 08 Nov 22
I am very pleased with my tv and additional piece of furniture from your store. It looks great in my new home.Most importantly, the salesman was very knowledgeable, professional, courteous and likable. I think 🤔 his name was Wade.I would truly recommend your store to family and friends in the future.
Michael
Michael
17:45 25 Oct 22
Thanks to Wade and Charlie! Ordered TV Monday night from Wade and Charlie scheduled delivery and installation and it was mounted on my wall in less than 24 hours. Installers were thorough and very knowledgeable about the TV and its setup. thanks again!
Ron Kuhns
Ron Kuhns
23:11 20 Oct 22
The Big Screen Store was the best price for the 85 inch TV I was looking to buy. Jim Maher was great showing me the different models and sound bars. I bought the TV on Wednesday and it was delivered on Friday. They delivered and set the TV up with the sound bar in about 20 minutes. They made it so easy!! Thanks The Big Screen Store!
Julia Mann
Julia Mann
17:23 07 Sep 22
As soon as my husband and I walked in the door of the store, we were greeted, and our salesman, Wade, made the selection and purchase of our new tv fun and easy. Delivery was prompt, and when the tv was discovered to be damaged, the crew removed it and returned with another one in perfect condition the next day. Professional, friendly, excellent service. Top store I'm happy to recommend!
ErvinN
ErvinN
08:56 17 Aug 22
After looking at several other stores, we found theRoom Store in Glen Burnie. Jim and Wade provided amazing customer service, which honestly, was the reason we purchased our home theater system from them. It was nice to have that one on one customer service experience where you, the customer seemed to matter. That was apparent throughout the purchase. They answered every question and we’re always responsive and helpful, even after the purchase. The Palliser furniture is amazing. So happy we chose you. Thank you.
Ron Johnson
Ron Johnson
17:19 08 Jul 22
We purchased two large screen TVs from the big screen store in Glen Burnie, Maryland. We had Jim and Wade as our salesmen and they were both wonderful, old school, professional, service.They were wonderful to work with, I would highly recommend them over Best Buy for purchasing large screen TVs. The service is impeccable.I would highly recommend the Samsung surroundsound package with the subwoofer. It is by far the hands-down best surroundsound system ever. You will hear sounds and think someone’s in your house it’s so realistic, if you’re watching a movie and the doors creaking etc. It really brings a home theater system to life!!!
Michael Lowman
Michael Lowman
16:30 06 Jul 22
My wife and I were very impressed with Wade our salesman at the Big Screen store. He was very helpful, answered all our questions and showed us several options that to consider. the TY we selected was delivered and installed the next day and the technicians were friendly did a great job.
Christine Thaden
Christine Thaden
20:56 28 Jun 22
Wade the sales person I dealt with, was awesome, he was very knowledgeable, professional & friendly. He would go out of his way to make sure you were satisfied. I would definitely recommend this store!
Thomas Collins
Thomas Collins
15:39 18 Jun 22
I had a new 85” Samsung 900A with wireless surround sound sold to me by Wade at the Glen Burnie store. Wade has been extremely helpful during the purchase and after. The team that performed the installation was led by Roshun Patterson. In all my years of having technicians come to my home I’ve never had such a professional team that were a pleasure to watch and conversate with.
Debbie Willey
Debbie Willey
19:05 03 May 22
Jim is an awesome salesman. He was extremely knowledgeable about Samsung TVs and compared a few different year models so we had enough information to go on. He was patient with me and answered all my questions.
Darrin Govan
Darrin Govan
20:23 22 Mar 22
Easily the best TV buying experience I’ve had. Zero pressure when choosing; I simply provided my budget and Jim did what he could do to give me the best TV for that price. The delivery was also quick as I purchased the TV on a Saturday afternoon and had it delivered to my house Monday morning.
tboriola1
tboriola1
19:03 08 Feb 22
I was interested in buying a TV and had the best experience here. Jim walked me through each TV and explained its features. He pointed out what I should look for in a great TV to help me make an informed decision. I did a bit of research before coming in so when he mentioned everything I already read about, I knew he was being genuine and looking out for my best interest. After purchasing my TV with Jim, I second guessed my decision about the size I purchased. Wade was also very helpful when I called a few days later and was considering changing it. He took his time to talk me through my indecisiveness. I would definitely choose this store for my next purchase and suggest others use it! Friendly, informed, patient people.
Christopher Gibson
Christopher Gibson
21:41 05 Jan 22
If you or someone you know is looking to purchase a big screen tv, the big screen store is where you wanna be. Very informative, no pressure and a nice selection of products to suit your liking. Also with several options to make the purchase, shopping around wasn’t necessary. I didn’t feel the need to go anywhere else.
Nathan vinson
Nathan vinson
00:26 24 Dec 21
I bought a tv last month and I brought my dad in so Jason could explain the different models to him. He spent a solid 40 mins explaining and answering questions. Very knowledgable and professional.
Juan Macedo Santos
Juan Macedo Santos
03:31 22 Dec 21
I went into the store and spoke with the Wade. He asked me for my needs for the TVs. He informed me all the options and thought me a few things of the technologies used for the TVs in their inventory. I was able to make a decision for the TV I wanted. I did their in house credit option and the process was fast and easy. I then set up all delivery which was available within 2 days of purchase and took their extended warranty as well. They explained the warranty process and it was simple and fast. They had options for delivery, mount set up and had the option to buy all required items from them as well so no need to go elsewhere and buy those items. I chose only delivery as I already had the mount. The delivery on the day of was fast and easy and I didn’t have to wait long. The delivery reps brought the Tv inside and opened it to make sure it was not broken from transport. Definitely great service and will use them again in the future.
Lou Aymard
Lou Aymard
18:26 20 Dec 21
My experience with the Big Screen Store began in May 2021. My wife and I visited the Annapolis, Maryland store and were very pleased to meet Jim Maher who spent a considerable amount of time discussing the options for purchasing a new Samsung high definition television and a credenza on which to place it. Both were delivered in excellent condition and we have been enjoying watching movies and shows on a high definition television set. Several weeks ago the left door on the credenza would not close shut. It was not catching on the bracket inside. We called the Annapolis store and were told that Jim had changed locations and was at the Glen Burnie store. My wife exchanged information with Jim along with several pictures of the credenza door. After taking the initial information and looking at our pictures Jim offered to come out to our home on his day off to look at the credenza door. He arrived on time today and spent almost an hour reworking the fastening brackets inside the cabinet and on the door. In short, he fixed the problem and there was no charge. I have been a consumer for seventy years. I have rarely seen such outstanding service for a product that was bought and delivered. In these days one can rarely get a person on the phone when calling a business. If you want outstanding PERSONAL service I highly recommend you deal with Jim Maher at the Big Screen Store. He is a personable competent professional who is a delight to work with.
Steve Smith
Steve Smith
01:49 08 Dec 21
A horrible experience at Best Buy. Should've gone first to The Big Screen Store. Had my TV within 3 days. You should have people who can walk customers through setup. Delivery men took it out of box, put it on table. The End.
Daniel Lindsey
Daniel Lindsey
11:41 30 Nov 21
I knew what I was going for, having done all my research, but it was good to have a knowledgeable person to verify my understanding. Although they don't sell home audio equipment, he put me in touch with someone who did.
Cooper Yelton
Cooper Yelton
23:40 04 Nov 21
Great customer service and great prices. Will definitely be recommending them to friends. Make sure you get a Samsung sound bar with your flat screen
Liz Martinez
Liz Martinez
16:28 21 Sep 21
After looking at Laz-y-Boy and other retailers for a recliner for my 89 yo Dad we were thrilled to find the perfect one at The Big Screen Store in Glen Burnie, by BWI. Working with Jim and Mike was such a pleasure and they went above and beyond to make sure we were happy. The selection, cost and availability blew everyone else out of the water. I highly recommend working with both of them. We will be back soon to get a new TV!
Richard Roush
Richard Roush
16:02 22 Jun 21
Our sales representative was very helpful giving us all the information about our options with our chair purchase. The theater seating is very comfortable and practical having several possible add ons and multiple choices of finish. We felt no pressure to rush our decision were able to make our best choices. Our sales man was very clear about the length of time it would take to get our furniture. He also kept us updated with regards to the furniture delivery. Delivery went very smoothly and came exactly when expected. We hope to enjoy our seating for a long time to come.
Michelle Mullen
Michelle Mullen
17:00 20 May 21
Great service and product knowledge. Delivery was great and set up was quick.
Roger holtmann
Roger holtmann
23:48 14 Mar 21
I researched my next TV and selected the model I wanted. The problem was most stores did not have my TV. I called the Big Screen Store in Glen Burnie, since I had seen it off I-97. They had it in stock and shipped in and installed it in 2 days. Great installation folks too.
Brian
Brian
04:56 11 Mar 21
Bought an 85 inch Samsung from Michael. The purchase process was easy and painless, was in-and-out in less than 15 minutes. I swiped my credit card at 6:40PM and they delivered the TV before 9AM the next day. I was not hassled and Michael was very easy to deal with. The price was even better than expected. I would recommend the big screen store and Michael to folks I like. 🙂
Cindy Curtis
Cindy Curtis
00:37 10 Mar 21
The salesman was very pleasant to deal with. Delivery was spot on with them contacting us several times to keep us posted on our delivery time. They did a great job.
Jeff O
Jeff O
18:34 20 Feb 21
I purchased online and received a follow up phone call the next day to schedule delivery. The price I paid for my Samsung Q90 75 was the best I could find anywhere (Super Bowl Sale). Delivery was on time and the guys were careful and respectful. I will be returning soon to replace my living room and bedroom TVs.
Lauren Anderson
Lauren Anderson
17:50 09 Feb 21
Smooth transaction over the phone. Great customer service and appreciated the follow up.
Janet Reiner
Janet Reiner
21:19 22 Dec 20
We received excellent customer service when buying our new tv from The Big Screen TV Store. Friendly and professional salesmen and delivery men. We were lucky to get a great price calling within minutes of closing time on Cyber Monday. Salesman emailed the paperwork right away so I could get the sales price with only minutes to spare. Very pleased with our awesome new Samsung tv!
Randford Anderson
Randford Anderson
15:25 16 Dec 20
Great place, very friendly and helpful staff. They practice physical distancing just not from TVs they want you to get close to the TVS. All and all a great place to shop and buy from. I recommend them and the sale.
Dayan Habtemariam
Dayan Habtemariam
12:38 02 Dec 20
They were wonderful delivered tv on time next day.They were informative and they were not pushing to make $$$ deal they listed to your needs .
Derek Mickles
Derek Mickles
20:15 17 Nov 20
Great experience at the store. No hassles just in and out no problem! Great bunch of salesmen there
Derek Mickles
Derek Mickles
20:49 11 Nov 20
Great experience at the store. No hassles just in and out no problem! Great bunch of salesmen there
Russell Schomer
Russell Schomer
14:03 21 Oct 20
Darrell was very knowledgeable regarding our purchase. Helped answer a lot of questions I had during my upgrade. The entire staff was very friendly and helpful. Delivery was scheduled, the team arrived on time and professional. Great to have a local store besides the BB store where I can do comparison on a product and buy. Never have liked the idea of ordering this type of purchase online as stores are limited due to the internet now days.
Mary Trautman
Mary Trautman
12:49 17 Sep 20
They were very helpful and patient while we came in several times to make a final decision. The delivery and installation was excellent!
Mike Thompson
Mike Thompson
21:06 27 Jul 20
Outstanding service. Darrell Jones was very informative and allowing me to make a informed decision. I ended up buying 2 Big Screen TVs. We are very pleased with both TVs.
Sue Goldblatt
Sue Goldblatt
20:32 27 Jul 20
Excellent sales and delivery services. In and out of store in half an hour with delivery and set up the following day. Have purchased from The Big Screen store twice before and will continue as needed in the future😎
Matt Schaeffer
Matt Schaeffer
22:27 03 Apr 20
After doing a lot of research on theatre seating I visited the big screen store showroom in Glen Burnie. Most chairs are there to view and the service there was excellent.
William Fawcett
William Fawcett
00:50 15 Feb 20
Great experience dealing with Jason and the Big Screen Store. Made one visit to gather information; very helpful and no pressure. I confirmed everything I was told at other stores. I returned to Jason and bought two TVs and a credenza. I really liked how they operated, the truthfulness and no hard selling. Could not have been easier.
Edward Zumstein
Edward Zumstein
21:25 11 Feb 20
Easy to deal with. Product arrived as scheduled.
ashley biddison
ashley biddison
17:47 09 Dec 19
Jason the general manager was very helpful in getting an issue I had resolved he stayed in communication with us. Updated us every step of the way. And I want to thank him very much for that. I would 100% recommend this store and this company. I love and adore my tv and my bf is very happy with it as well! We will back in the future for any more tv needs
ashley biddison
ashley biddison
00:11 28 Nov 19
Jason the general manager was very helpful in getting an issue I had resolved he stayed in communication with us. Updated us every step of the way. And I want to thank him very much for that. I would 100% recommend this store and this company. I love and adore my tv and my bf is very happy with it as well! We will back in the future for any more tv needs
David Biddison
David Biddison
21:26 20 Nov 19
had a slight issue and the gen mgr did an outstanding job resolving that issue. We will continue to go there for our big screen needs. Very pleased. Highly recommend!!!!
Melissa Liupaeter
Melissa Liupaeter
22:17 20 Jun 19
Very knowledgeable and friendly. Made the buying process seamless.
Jaytill 522
Jaytill 522
19:03 15 Mar 19
Greg and his team are awesome I've bought 2 TV's and plan to get another this year
Tangela Anderson
Tangela Anderson
14:20 10 Mar 19
Excellent experience. I never really heard of Big Screen TV store until the financing company i used recommended them for purchasing my electronics. I live like an hour from this store but it was worth the drive. When i called my local store, they didnt answer so I contacted the Glen Burnie store, Mr. Michael answered. He gave me phenomenal customer service over the phone, straightforward no chasers. He answered questions about the price over the phone, discussed the specs and everything. I was so impressed that i came in the BWI store the very next day and purchased my item with Mr. Michael only. He was just as helpful in the store as on the phone. I couldnt moss him bc he discribed himself too the tee, Goatee to be exact (great sense of humor). He didn't give any pressure and was happy to accomodate anyway possible. I recommend you to not just view their website but come to the actual store. You will be amazed at the merchandise and prices for quality items. The truly do beat their competitors prices...I confirmed online immediately and was sold. I scheduled delivery and got the date i requested and the installers were even more professional. The overall experience is truly a 5 star rating. I was out of there in less than an hour and I was responsible for the lag bc I challenged everything and had to make an errand in the midst of the purchase. Thank you BWI- Big Screen TV for your top-notch everything.
Olga Chatfield
Olga Chatfield
02:01 19 Feb 19
Great selection of furniture.
Olga Chatfield
Olga Chatfield
21:54 18 Feb 19
Great selection of furniture.
David Purnell
David Purnell
18:22 14 Feb 19
Based upon my experience, this is the only vendor to use to purchase a Big Screen TV. They truly are professionals, extremely knowledgeable, offer excellent customer service (purchase to delivery, to tv setup), and excellent prices (will match any competito pricesr and honor subsequent sale prices on your tv based upon a grace period). I highly recommend them over any competitor.
Kerry Capes
Kerry Capes
16:50 04 Jan 19
Excellent service in store, delivery was timely and professional. Very satisfied with our purchase and the product
Fawn Stokes
Fawn Stokes
22:19 20 Dec 18
Very impressed with the whole experience.with the delivery guys and especially the gentleman named mike that sold me the tv.Thanks again mike you rock. The Big Screen store rock!!!!!😍
Christina Swann
Christina Swann
00:52 15 Dec 18
Jason gave me excellent service from start to finish. He even came to my house on his day off to fix an issue. I won't go anywhere else for my next one!!
Elana Washburn
Elana Washburn
18:46 15 Nov 18
We were very happy with the Big Screen Store. Sales person was very knowledgeable and not pushy. Spent time discussing options with us. Price was great and delivery and install were very professional and on time.
Carol Gould
Carol Gould
20:05 01 Nov 18
Michael Wall was a great sales person to work with. He presented all the options to ensure that we were sure to get exactly what we wanted. He also did extensive follow up to ensure our delivery and installation appointments were set up to suit our schedule. We appreciated his great customer service.
Douglas Walcutt
Douglas Walcutt
12:21 01 Nov 18
The number of different models and features of tv’s are enormance. Big Screen explained each unit and it’s price , without pressure and matched the marginal difference in price the warehouse store had. Then they delivered and installed the unit ( less risk and less time ) which was free at the time. I would suggest you visit them, you will be glad you did.
diamond money
diamond money
12:04 04 Oct 18
I went here almost 2 years ago to buy my Samsung tv , and the customer service was excellent.
William Shipley
William Shipley
17:28 26 Sep 18
Great place to buy Samsung TVs. Extended warranty and same price as anywhere else. Salesman very helpful.
JOE PRICE
JOE PRICE
14:11 22 Aug 18
My experience with The Big Screen Store has been great. Mike Wall was very knowledgeable, and helpful when my wife and I were picking out the Palliser home theatre chairs.We had to return to the store on several occasions to decide on the choice of leathers and colors. Mike really helped us to make a good decision on the whole purchase. Looking forward to be receiving the chairs soon. Customer service has been excellent so far. I will definitely return for a new 75 inch TV in the future.
Tim DiVito
Tim DiVito
11:16 03 Aug 18
Great store with many options. John Beauchamp did a great job. He was incredibly knowledgeable and honest throughout the process. He worked hard to make sure I was satisfied well after the sale was over. Very impressed.
Benjamin Antkowiak
Benjamin Antkowiak
15:41 18 Jul 18
Michael Hall is awesome! My wife and I had a great experience purchasing a new tv with him. We had been in a month earlier in the start of our search and he remembered us, which is rare in this world. He is very honest in his approach and does not try and constantly up-sell you like other stores do. I bought my last big tv at the Big Screen Store, years back, and will continue to do so in the future!!
Leo G
Leo G
00:51 04 Jun 18
I recently purchased seven theater seats from The Big Screen Store. This was a major purchase and like most consumers I did quite a bit of research to make sure I got the best price and highest quality seats. I visited the store and exchanged multiple emails with Michael Wall over several months before making the purchase. He was patient, knowledgeable and responsive. He took the time to review the layout of my movie room and diagrammed several configurations that would work for the new seats. He did a great job for us from start to finish.
See All Reviews

Ellicott City Big Screen Store


Damon Harris
Damon Harris
21:50 13 Feb 24
My wife and I had a wonderful shopping/purchasing experience with Roy at the Ellicott City location of the Big Screen Store. He was responsive, knowledgeable and friendly and provided the detailed information we needed to make an informed purchase of a sectional chair set that we’re thrilled with. We fully intend to recommend Roy and this particular store to all of our friends who may be interested in the products they carry!
John
John
16:01 07 Feb 24
Personalized service, fair prices and professional delivery. I definitely would recommend The Big Screen Store.
Louis Lecompte
Louis Lecompte
15:16 31 Jan 24
My experience with the Big Screen Store in Ellicott City, MD was a wonderful. I went in there on short notice thinking of buying a T.V., for Baltimore’s championship game against Kansas City. Roy was very helpful and patient with me, he was very knowledgeable about all of the T.V., and which would be best for my space. I enjoyed the purchasing process and am really happy with my new T.V., and sound bar.
Mike Sage
Mike Sage
04:03 07 Dec 23
Extremely pleased with our purchase at the Big Screen Store on Baltimore National Pike. Roy and Adam were very helpful and knowledgeable, and the delivery men did an excellent job in setting up our new TV. Highly recommended!
Mark Wetzel
Mark Wetzel
22:11 30 Nov 23
Jason was very helpful and took his time explaining everything about the Samsung OLED I was interested in. I now have had the tv for 5 days and I’m very happy.
Donald Wernsing
Donald Wernsing
18:03 08 Nov 23
An amazing selection of Samsung TVs and associated products. Knowledgeable, helpful, and friendly service, and good prices.Available delivery and set up is a plus.
Carole Reb
Carole Reb
20:47 22 Jul 23
it was wonderful when they came in unpacked the tv and immediately set up the tv, never seen anyone do it that fast and correct.
B M Washington
B M Washington
20:18 15 Jun 23
The experience in buying a TV was very easy. The best decision was to have them deliver and set up.
Angela Bruce
Angela Bruce
21:15 18 May 23
Everyone associated with the Big Screen Store is excellent. From Alan the salesman, to the delivery staff and the installers. Top notch. Our installers B were fantastic. Everyone answered all our questions from start to finish.
MAN
MAN
19:37 07 Mar 23
Thanks to Jason at the big screen store we FINALLY got a resolution of our warranty issue through Centricity. With Jason's advocacy- within 24 hours of the time we notified him- the matter was resolved with a replacement and installation. We sent many people there after we got our Samsung Frame TV because we were such big fans of the TV and the store. Glad that this glitch has been resolved.
Tai Rivera
Tai Rivera
21:20 28 Feb 23
Product knowledge is their specialty! Sales works very hard to keep you happy and satisfied. It is the only way to spend your money in 2023. Don't waste your time in other places. They even can match or beat prices. What more can you ask for? See Adam, he specializes in making sure to match the correct product with the right person.
Carol Cannon
Carol Cannon
22:43 22 Feb 23
Best TV buying experience I have ever had. Buying a tv is almost like buying a car for me. I have no idea what all the features are. I just need it to work and not cost an arm and leg. Service on the phone before I went into the store was just as good as the service in store. They are the best!! Will definitely be back. If you think you get better TVs and prices anywhere else, you are wrong or just have money to burn.
james henderson
james henderson
15:52 17 Feb 23
Bought a tv, surround sound system and a leather couch, everything was perfect and I’m going back for the recliner in a few days. Never had any problems and it’s always nice to walk in and not be forced to take what they want to sell you. Very family oriented atmosphere there.
Jo Ellen Roseman
Jo Ellen Roseman
20:37 24 Jan 23
We had done the research prior to my visit and knew the precise Samsung TV we wanted. The store had that model and was set up to compare it to a range of models. The comparison confirmed our choice. We were also able to compare sound bars with a range quality and features, enabling us to select the next-to top model, with exceptional voice quality (for a hearing-impaired listener) but without the extra speakers for surround sound. The salesman was quite helpful and we purchased the system at a great price.
Kathleen Federline
Kathleen Federline
20:12 03 Jan 23
Great service-Roy was extremely helpful and pleasant to talk with. The delivery was incredibly fast-the next morning, even at Christmas. The price was better than Costco and online sellers. Would highly recommend this place for selection and service!
Chris Barfield
Chris Barfield
13:33 05 Dec 22
Roy made this experience outstanding. He was able to answer all our questions, and was fast and efficient in getting our delivery processed. We had a new TV, stand and sound bar delivered and set up 2 days after our store visit. This is definitely the place if you are looking for great service and selection.
Joshua Baines
Joshua Baines
22:24 30 Nov 22
The hospitality that was shown to me by Mr. Roy was incredible. Never had a better experience buying a tv than at The Big Screen Store in the Ellicott City locationGreat experience all around!
Ira Hochstadt
Ira Hochstadt
15:20 22 Nov 22
Purchase was easy. Best display of Samsung TVs. Made the decision process less complicated. Both sales man were very knowledgeable and friendly. Delivery was made with in 3 days of purchase. No problems with delivery.
Sarah Hall
Sarah Hall
00:50 20 Nov 22
Went here to buy new TVs for our new house. Roy, our salesperson was amazing. I truly hate having to deal with salespeople but Roy was a great guy. He wasn’t a sleazy salesman and he actually made us feel quite good about our purchases. The TVs were delivered immediately and we love them. We will be back, only if Roy is still around.
Bernard Trent
Bernard Trent
18:09 18 Oct 22
Customer service was above par everyone from my sales rep to the installer made my experience enjoyable and put me at ease with their professionalism
Terry Wilson
Terry Wilson
23:56 22 Sep 22
The sales person, Adam, very important as he explained the differences with each TV. He was very patient answering all of my questions. No pressure to purchase a TV. Very satisfied and we love our TV!
D'Andre Sam
D'Andre Sam
19:27 29 Aug 22
Repeat customer with 5 Words for 5 Stars - “Adam Santiago Is The MAN” The best service, prices, and customer support has the Big Screen Store as the clear winner, and their Ellicott City team is top-notch! With 24hour turnaround from purchase to delivery & installation, and beating competitors by 20% on total costs for 2 x Samsung Frame TVs, we’d recommend without hesitation this is the Team to visit if you’re in the market! Thanks, guys!
Robert Myers
Robert Myers
20:52 23 Aug 22
All aspects of purchasing, delivery, and instillation of my TV was completely professional. I highly recommend The Big Screen store.
Laura
Laura
15:39 17 Jun 22
Everyone from sales to delivery was super professional, knowledgeable, and helpful. Would highly recommend!
Roxanne Wood
Roxanne Wood
21:52 31 May 22
Fantastic customer service! Everything delivered within days! Love the setup! Thank you Adam!
Keith Caplan
Keith Caplan
16:32 27 Apr 22
Great service. Honest salesperson. Better TV for less than Costco.
Karen Bethea2
Karen Bethea2
20:00 19 Apr 22
Roy was amazing. He really knew his televisions and also showed us some great furniture too!
steve lowman
steve lowman
20:52 12 Apr 22
Sales person was actually the manger. Showed me the different models side by side no pressure. I actually got my info on one visit then waited for a while for my old tv to get worse then it was time to buy the top of the line was 100 more than the model i was going to buy. No brainer. Delivery people vey polite and quick. Even got a saturday delivery. All good!!
Mary Beth Eikenberg Swidersky
Mary Beth Eikenberg Swidersky
18:38 22 Feb 22
Adam was awesome!!! Extremely professional and very very service oriented.
Linda Middlestadt
Linda Middlestadt
16:33 01 Feb 22
I bought the 55" frame TV at Ellicott City. Price here was as good as any. The salesman was informative and helpful. Installation was quick, and the technician was skillful. What more could you ask for?!
Pete Ryan
Pete Ryan
15:06 26 Jan 22
Sending a big THANKS to Roy for his patience with me in buying my 3rd big screen from the Ellicott City store. I had been there asking questions 2 previous times without buying and Roy never pressured me either time. Third times’ the charm and I finally pulled the trigger on our next big screen tv. My family and I enjoyed our new 85 inch tv this weekend watching the football playoffs. Whenever my family needs another big screen TV you’ll know where I can be found!
James Whelan
James Whelan
17:04 19 Jan 22
The BEST experience ever - ALL due to the expertise, professionalism, courteousness and all around pleasant ROY HELLAMS. I even had technical issue with the TV and he made it right immediately ! There is NO OPTION about where to buy your TV, sound bar or furniture - Big Screen Store
Dana Smoot
Dana Smoot
15:53 21 Dec 21
Sales associates at the Ellicott City store are very friendly, knowledgeable as well as patient.I've visited their store 4 or 5 times in the past year. The store had several people each time I visited; they made everyone feel welcome and did not rush through the process. They even stayed beyond closing hours to assist us.
Martin Lilly
Martin Lilly
18:28 11 Dec 21
Great prices and quick delivery. Awesome customer service too!
Cathy B
Cathy B
21:45 07 Dec 21
Match any price with more knowledgeable staff than other stores and great selection.
Brandon Hart
Brandon Hart
19:24 02 Dec 21
Bought a QLED TV from the Ellicott City location. Wade assisted me and was very knowledgeable and patient with all of our questions even on a very busy day. Roy got everything written up for us and scheduled the install which went very well. Wade mentioned he is moving to the Glen Burnie store, they will be lucky to have him! Thanks and I will be back the next time I need a TV.
Rachel Miller
Rachel Miller
02:29 02 Dec 21
I visited the store 3 times before I purchased a television. All my questions were answered and I appreciated the fact that there was no pressure to purchase immediately by Roy and Adam. I returned with a follow up question a few days after my purchased and Roy was very helpful. It was nice to do business with great customer service from The Big Screen Store.
Michael Schoenke
Michael Schoenke
21:55 30 Nov 21
Adam was really well informed about the the range of TV's available and was able to help me find a product that fit our family. Also gave us a great deal on out of box unit and sound bar to boot. Visited a couple different stores in the area and my best experience was at TBSS Ellicott City. Will be back to buy there in the future.
Gi Al
Gi Al
20:12 24 Nov 21
Got the 85 inch Samsung Neo flat panel with the sound bar and sub woofer, Ellicott City, MD, and had them install it as well. The whole experience was completed in just a few days time. From walking into their store to fully installed. Their install team, with Duane, even extended my outlet up behind the TV so that it has an impressive clean look. Wade and Roy were very kind and accommodating salesmen, and squeezed me in before Thanksgiving! They really have the whole process so well streamlined that its just a peaceful experience all around. Highly recommend them.
Phyllis Martin
Phyllis Martin
23:50 17 Nov 21
I went into the Big Screen Store knowing what I wanted as I researched available products on the Big Screen Store website. I found both experiences pleasant and helpful. The salesman at the store was welcoming and focusedon my needs. There was no sales pressure but just honest open sharing of useful information. I will definitely recommend there services to others.
Barry Siegle
Barry Siegle
01:04 17 Nov 21
My wife and I just bought our second Samsung Smart TV from Roy and Wade. What a GREAT experience thru the whole process! Those two guys are amazing and Great to deal with. They had all the answers and gave us all we needed to hook up the tv and also the sound bar/woofer! Truly a tremendous buy and GREAT Experience! Will go to same store again when we need to buy another tv (IE Number three from The Big Screen Store)!!! Regards and Thanks Roy and Wade!!!
Barry Siegle
Barry Siegle
01:12 16 Nov 21
My wife and I just bought our second Samsung Smart TV from Roy and Wade. What a GREAT experience thru the whole process! Those two guys are amazing and Great to deal with. They had all the answers and gave us all we needed to hook up the tv and also the sound bar/woofer! Truly a tremendous experience! Will go to same store again when we need to buy another tv!!! Regards and Thanks Roy and Wade!!!
Ginny Price
Ginny Price
14:30 15 Sep 21
Buying our new TV and sound bar was such a stress free enjoyable experience at the Ellicott City store. Roy showed us products that meet our requirements, answered any questions we had and was able to get our delivery scheduled quickly. I would not hesitate to return to the Elliott City store for my next purchase.
Jae Yu
Jae Yu
17:16 11 Sep 21
We bought a 75 inch Samsung here but had to come back the next day and cancel because my brother-in-law had upgraded their TV on the same day (coincidence) and gave us their 65 inch. Even though we ended up not purchasing this time around, the cancellation was a no questions asked, no hassle process and we will definitely come back next time when we are ready for an upgrade. Our sales rep Roi was honest and took care of everything well.
Herbert Novitsky
Herbert Novitsky
14:26 08 Sep 21
Ordered a new Samsung TV and it was delivered and installed nicely. Installation charges are a bit higher than others but the install was very professional. Adam was an excellent salesperson.
Herbert Novitsky
Herbert Novitsky
14:11 08 Sep 21
Ordered a new Samsung TV and it was delivered and installed nicely. Installation charges are a bit higher than others but the install was very professional.
William Skinner
William Skinner
14:04 08 Sep 21
Roy was very helpful with my purchase of 3 televisions. I called to determine how to sync the remote to one of the televisions that wasn't syncing. My issue was resolved quickly.
Neal Lutz
Neal Lutz
21:37 01 Sep 21
Got a very good price and the sales staff was absolutely fantastic! Ran into an issue after delivery, and Jason and his team made sure that I was taken care of. It is good to know that even after the sale, they go above and beyond to make sure all is right. As someone who has made mulitple purchases from them, they have retained a customer for life. Thank you!
Aaron bryant
Aaron bryant
17:58 17 Aug 21
The Sales Manager Roy was very Helpful and courteous and very knowledgeable about the kind of tv I was looking 👍👍😎
David Zeitzer
David Zeitzer
21:12 27 Jul 21
My second purchase. Roy was outstanding in every respect
Anae Benoit
Anae Benoit
15:46 24 Jul 21
The entire process was easy. From the financing to the delivery. The only down side I have is that I haven’t received the remote. The movers said that it was not packaged with the accessories for the bed. The movers were able to get in contact with the warehouse so I am just waiting for the remote to be mailed.
Anae Benoit
Anae Benoit
17:32 22 Jul 21
The entire process was easy. From the financing to the delivery. The only down side I have is that I haven’t received the remote. The movers said that it was not packaged with the accessories for the bed. The movers were able to get in contact with the warehouse so I am just waiting for the remote to be mailed.
Bonnie Bitzel
Bonnie Bitzel
18:36 13 Apr 21
Great. I returned here because of my prior experience with the store. I dealt with Adam, the store manager, and he couldn't have been more helpful. Excellent service.
Kathleen Lyons
Kathleen Lyons
22:44 06 Apr 21
Salesman was awesome. Knew his “stuff”. Instillation was good. Tv up and running well. I would definitely go back.
Chadd Castrilli
Chadd Castrilli
18:48 24 Mar 21
Their showroom has a lot of options that you get to experience before you purchase. The sales reps are informed and did a great job of helping me identify which model would be best for me. Delivery was easy and install is scheduled for tomorrow but I expect it to get well too.
Rudolph Palmer
Rudolph Palmer
15:56 22 Mar 21
I had my first purchase experience at The Big Screen Store a few months ago and couldn't be happier with the result. Adam took his time with us, discussing how my wife and I could best achieve the experience we were looking for. I highly recommend The Big Screen Store to anyone looking for a first tv purchase or to build a great home theater set-up.
Sheri Stevens
Sheri Stevens
21:28 27 Jan 21
We had done our research and went into the Big Screen Store to check on their tv's and pricing. We were not pressured and all of our questions were answered. We purchased and love our new Big Screen TV!!! They installed it for us and explained how to use the new remote. We were told to call with any questions or if we need anything--we have done fine so far but will not hesitate to call when/if we do have questions.I would highly recommend and the price we purchased our TV for was a GREAT price!!
Stephen Smith
Stephen Smith
17:11 27 Jan 21
Quick purchasing process, knowledgeable sales staff that don't bludgeon you with buzzwords or tech you dont need. Delivery was fast and easy, the guys who did the work courteous and professional. Would absolutely recommend, though I would specifically go to thr Ellicott City location as it is a quieter affair.
BB Smith
BB Smith
23:04 06 Dec 20
I had one of the best experiences when I purchased my TV from Big Screen TV Store. I think this is the third TV I have purchased over the years. I can not say enough about your sales person Roy. He went above and beyond to explain the new TV’s to me and helped me make my choice for what I needed. He is an asset to your organization. I would recommend anyone to purchase from Big Screen. Thanks Roy! Bette
Phoebe Serlemitsos
Phoebe Serlemitsos
02:29 12 Nov 20
My dad and I were shopping to furnish a theater room that we are having added to our basement. Roy was extremely helpful and knowledgeable about the products this store had available. He made fantastic conversation and made our shopping experience great! We ultimately bought both the TV and the sofas that we are going to use in the basement from Roy at this store. I cannot recommend this store more highly! I would give the experience we had more than 5 stars if this platform would let me!
Luis Bernardo
Luis Bernardo
00:14 21 Oct 20
Our salesperson was great and no pressure. Every tv is on display for comparison. It is where i go every time I buy a new big screen and the installation folks were great as well.So easy so fast. Now if i could only learn how everything works . ( that’s what kids are for)
Dana Roland
Dana Roland
20:48 06 Sep 20
I was referred to the BSS in Ellicott City by my father. As soon as I came in, Adam was there to greet me and my 2 boys. I did a ton of research so I pretty much knew what I wanted. Adam took the time to explain all of the features on the tv, as well as the differences between several models. He also walked me through the installation process, choosing the right mount, and entertained my little ones with Jurassic Park on phenomenal surround sound! The whole experience was enjoyable! Thank you, Adam, for the wonderful service! I'm looking forward to the install. I will absolutely return when I purchase another TV. Great experience!
Ronald Tate
Ronald Tate
06:46 03 Sep 20
Delivered on time as promised. Outstanding TV.
Roland Cavell
Roland Cavell
20:02 08 Aug 20
Bought a special order TV from these guys great to deal with. Came in on time and they actually installed it ahead of schedule.programed remotes fully operational when I tried it. Thanks Adam....
MM
MM
15:40 04 Aug 20
Terrific place to buy a TV. We're very happy with our 65" Samsung.It was delivered within two days and the installation was top grade.
Christina S.
Christina S.
08:13 01 Aug 20
Excellent service, price, fast delivery and wall mount install during the pandemic.Thank you!
Joe Mosso
Joe Mosso
17:24 29 Jul 20
Roy and Adam are very knowledgeable and have excellent customer service skills. I visited the store a few times and watched several TVs before making my decision. I never felt any sales pressure. Roy and Adam were available to answer questions. I was impressed with their professional approach to each and every customer that entered the door. The installation was handled well as was the processing of the refund for parts that were not used. The prices were the same as the competition and the installation was much sooner. I highly recommend visiting The Big Screen Store In Ellicott City, MD.
Asad
Asad
14:47 28 Jul 20
We bought 2 large TV for our home.It was wonderful experience with Ellicott city store.We are enjoying now and very satisfied with their service.
Bob Teleky
Bob Teleky
01:55 21 Jul 20
I bought two large TVs recently from Roy at the Ellicott City store. Roy was knowledgeable and knew what I needed. He went beyond the call of duty to see that I my home was connected after my move to a new resident. Excellent job and I highly recommend Roy and the store .
steve rector
steve rector
20:41 17 Jun 20
I had the pleasure of working with Adam when my old TV finally died. He was extremely professional and gave me one of the best customer experiences I've ever had. Unfortunately, due to the pandemic, their truck was delayed which impacted when they could get the TV to me. However, when I called to follow up on my order a few days later, he not only remembered my name and what I bought, but also gave me a rundown of all the behind the scenes things he had been working on to coordinate a quick and easy delivery. The install was scheduled the day after the unit came in and they were extremely professional. Very nice, had on their gloves and masks, and they even went the extra mile and hid the wires in the wall for me! Hands down the best service I've ever had. They've earned a customer for life... I will definitely be back for my next tv. If you are in the market for a new TV, give them a call.. you won't regret it.
Durant K Harvin III
Durant K Harvin III
15:30 17 Jun 20
I received an email of a limited, special sale that was being offered. I then placed a call to see if the item was still available. It was and the salesman was able to complete 95% of what needed to be done over the phone and 30 minutes later my wife drove up, picked up and was on her way home. Aprreciative of the efficiency and attention to detail.
Steve Huter
Steve Huter
17:22 13 Jun 20
Store manager Adam guided me towards an 8k, 75” QLED, 2019 model that they were clearing out to make room for the 2020 model. Great suggestion, great tv, great experience. Thanks Adam.
Andi Farbman
Andi Farbman
14:42 10 Jun 20
We joined the 21st century with our first flat screen TV. Though we live in downtown SS, I relished the positive reviews of the Ellicott City Big Screen store and they did not disappoint. I called in October of last year and asked Roy to simplify the process and walk me through it. He was excellent, thorough and not hard sell. We delayed our purchase until the pandemic forced our hand. I called back and asked to speak with Roy and he remembered our conversation. He made me feel like I was dealing with Nordstrom! The installers, which we opted for because we are geezers who wanted it to be easy, were also excellent and efficient. There were some communication glitches Between the store, delivery and installation, so be sure to get your details straight. It was a dream experience and we now have an extraordinary and greatly enhanced viewing and hearing experience! Can’t wait until the WNBA returns so we can actually see the score and minutes remaining! Many thanks to Roy and Big Screen TV team!!
Rick Silva
Rick Silva
14:08 15 Apr 20
Great experience and very knowledgeable and definitely understands what the customer wants. Will do business again.
Latasha Edwards
Latasha Edwards
20:37 14 Apr 20
Roy and Roy are the best . They have great sales experience, they are so awesome. Please go check them out for TV, entertainment centers or anything you need for your homes. Keep up the good work
Amal Isaiah
Amal Isaiah
22:10 03 Apr 20
Very pleasant experience. Salesperson Greg Dahle was very knowledgeable and made the transaction easy. I received a discount unmatched by another online or big box retailer. Delivery process was seamless. Cannot recommend more highly.
Lazaro Quinones
Lazaro Quinones
21:32 27 Feb 20
Had a great experience at the Ellicott City location. Salesman Roy was great.. He took his time and explained the difference between the Tv’s and I purchased a 75 inch Samsung QLED. I will definitely be back for the TV stand and BeautyRest bed. Thanks again Roy..
thomaswh31 .
thomaswh31 .
19:37 10 Jan 20
Most of the time good reviews are inflated, but not this time. I went there with my wife shopping for a new tv. Both salesmen had PH.D's all things Samsung TVs. One, they can sale a person a winter coat in the middle of a desert. Two, they treat every customer like they have one million dollars to spend. We purchased the tv we wanted well within our budget and left very satisfied. If you need a tv, this is the place to go.
Patrick Curran
Patrick Curran
20:53 03 Jan 20
He was very knowledgeable and helpful. He made it easy. Installation was great. I did not have to do anything. Great experience !
Ellen Hill
Ellen Hill
20:05 09 Dec 19
During the Christmas rush, so we waited to speak to a salesman. The salesperson seemed generally knowledgable but could've told us that the picture may be enhanced by using a 4K video box from our cable provider. We eventually found out, switched boxes and all is well at this point. Instillation was excellent and delivery was on time.
Ralph Favorite
Ralph Favorite
01:46 04 Dec 19
My wife and I entered The Big Screen Store Saturday, 31 November 2019, as the most technically ignorant people to ever visit and we obviously looked the part. Fortunately, Greg Dahle braved the ignorance and came to our rescue. The first thing he explained was why a larger screen TV might be cheaper than a smaller one. Using terms and explanations we could understand Greg explained everything we needed to know to select the best TV for our home! Greg also explained why we might not want a more expensive TV or accessory. I highly recommend requesting Greg Dahle when you visit the Big Screen Store.
MICHAEL DUKE
MICHAEL DUKE
20:59 02 Dec 19
both salesman was great Greg gave me every information on each TV from large to small as well as warranties no pressure better than buying a car and wasn't a very enjoyable service and yes I did get a 82 inch TV thank you Craig
richard Fields
richard Fields
12:33 02 Dec 19
The highest quality of Samsung TVs in the area. Nice array of sofas and recliners.
Paul L
Paul L
19:35 07 Jul 19
Greg is the best. I had a warranty claim, Big Screen Store replaced my 70+ inch TV with a new one and Greg made sure the replacement and install went as smooth as possible. Even got faster install than I was expecting. Great service is hard to come by these days, and this store provides great service!
Kim Hamilton
Kim Hamilton
23:28 21 May 19
Over the years, my husband and I have purchased several TVs and a variety of furniture from this store. The quality and selection is unmatched. And the customer service is topnotch. Highly recommend this store.
Linda Pellicore
Linda Pellicore
16:18 06 May 19
On Sun, May 5, 2019 at 4:51 PM Linda Pellicore wrote:Hello, Greg,Thank you so very much for all of your help and advice. I really appreciate your friendly service. Please feel free to pass on my phone number (410.292.9875) to your potential customers for a great referral.I was about to purchase a Sony TV and sound bar from Best Buy, where I usually shop for electronics, but decided to stop by your Big Screen Store on the way home. I am so glad I did!We love our Samsung TV and Bose sound bar. Fantastic! The HD 4K 3D effect is great and with the additional surround speakers, it feels like your right there!I can't wait to get my speaker stands. Once again, Thank You for you expert advice and Thank you for suggesting the speaker stands. You not only sold me an excellent video and sound experience, you saved me the hassle and expense of drilling and mounting surround speakers into my wallboard.Thanks again,Linda.On Sunday, May 5, 2019 EC Ellicott City wrote:Best Regards,Greg DahleThe Big Screen Store8540 Baltimore National PikeEllicott City, MD 21043Showroom Phone # 410.203.9700
Arthur Depew
Arthur Depew
00:49 17 Mar 19
Excellent customer service! Sales representative was extremely knowledgable and patient in answering my questions concerning different Samsung 4k televisions. I never felt pressured. Delivery and setup was next day. Delivery team was early and very professional. I'm extremely satisfied with my buying experience with the Big Screen Store. They will be my 1st choice for all future 4k TV purchases.
susan dolinka
susan dolinka
21:06 08 Mar 19
Greg was outstanding from the minute we walked in the store. He assisted with our tv selection and honored the price match without hesitation.
Vince T
Vince T
19:08 03 Mar 19
Hands down this is the best place to buy a big screen TV! They were cheaper than Costco and Best Buy when I brought my TVwith a 15 day price match guaranteed. 5 days after I brought my TV, the price dropped on amazon. I spoke with Greg and he checked online and found the price had dropped even more than what I saw. Greg refunded me the difference and honored their policy no questions asked and more than what I expected since he found it cheaper! This a rare instance where a traditional brick and mortar store can really compete with the internet and other larger companies like Best Buy/Costco. Greg was straight forward during the entire buying experience with me and I will definitely go back the next time I need to update my TV!
Ted Hockey
Ted Hockey
13:56 27 Feb 19
Highly recommend The Big Screen Store (Ellicott City), 5 stars!! Competitive prices to online but much better service. Sales manager (Greg D) knew his stuff inside and out, answered all my questions with insight, had all the models in store and made comparison very easy. After delivery I noticed a few bad pixels on the edge of the screen, called and within 5 minutes they (Greg D) took care of it. Gave me options and one was an upgrade at no charge, delivered new TV, boxed up the original. Glad I went local and not online. Very positive experience, will be a return customer for sure.
Clark Robinson
Clark Robinson
15:56 07 Feb 19
Greg was very helpful and informative to make sure we got the right product for our needs
Dave Kelejian
Dave Kelejian
15:29 05 Feb 19
Very helpful. Happy with the service and price. The 75" screen is amazingly clear. Neat to see a screen without wearing glasses. The catonsville store has 🐝 here a long time. This is the 2nd TV I've bought from them in 12 years.
Elizabeth Krahel
Elizabeth Krahel
17:15 11 Jan 19
I am very pleased with my purchase at the Big Screen store! Mike was knowledgeable, informative and very helpful. I would recommend him and the Big Screen store to anyone!
Martin Spieldock
Martin Spieldock
17:39 10 Jan 19
The BSS is a real pleasure to deal with. Great prices, awesome selection and a great warranty make choosing the BSS a no brainier. A better choice than a big box store.
Vipul N Shah.
Vipul N Shah.
02:01 14 Dec 18
Frank and Terry who run the store atr very knowledgeable, and friendly guys. Fabulous cozy showroom. They also sell home theater lazyboy like comfy chairs and couches,tv stands and of course big bright beautifl tv's. Highly recommend a visit. FYIparking is on the side bust mostly around the back.
Martin Spieldock
Martin Spieldock
16:45 06 Dec 18
The BSS is a real pleasure to deal with. Great prices, awesome selection and a great warranty make choosing the BSS a no brainer. A better choice than a big box store.
Richard B
Richard B
15:38 28 Nov 18
Very friendly service! Great deals! Had our TV delivered the next day. Can't beat that!
Stephanie Ambrose
Stephanie Ambrose
17:34 20 Nov 18
Mike is honest and great to work with. The installers came on time, and were in and out in no time with our new TV mounted perfectly on the wall. I would definitely go back again and recommend.
Kent Grander
Kent Grander
11:27 27 Oct 18
I have purchased two televisions from this store. Both times the salesmen were very knowledgeable, took their time to explain and show us many different features of different tvs. I will be making my next video purchase from The Big Screen Store as well. No longer will I waste my time with the overpriced, non knowlegdable or wrong information from the box stores or surfing for info for a slightly better savings online. Not worth my time.They also were very willing to answer any questions that I had after my purchase.
Karla Warren
Karla Warren
15:34 21 Oct 18
We have purchased product on a few different occasions from John at the Ellicott City location. We have ha great experience and have been provided with great service. I would and have recommended this location.
Jaytill 522
Jaytill 522
10:07 16 Oct 18
I been here twice and there will definitely be a third time nice large but not overwhelming showroon and the staff are personable and professional and the delivery process is super fast and convenient
Virginia Townsend
Virginia Townsend
00:01 18 Sep 18
Greg was great. He helped me tremendously with choosing the right unit without pressure. My husband is extremely pleased with our beautiful new 72" tv stand. Thanks Greg.
James Foran
James Foran
17:08 01 Sep 18
My experience at the Big Screen store was outstanding. Greg was absolutely fantastic to work with, and he is very knowledgeable about his products. Duane did an excellent job of mounting the 82" TV, and he was very helpful as well. Great place to do business.
Vipul N Shah.
Vipul N Shah.
21:45 03 Jun 18
Best place to buy Samsung tv's
Mo Bajaj
Mo Bajaj
16:55 27 May 18
Had a great experience at the store. Greg is great! Bought two large size Samsung TVs about a year and half ago. Had a small issue with the screen for one of the TVs recently, but I contacted Greg at the Big Screen Store and he helped get the repair underway in a very timely fashion. Kudos to the 2 year warranty from the Big Screen store, and Greg! I am a Big Screen Store customer for life. Highly recommended.
See All Reviews

Fredericksburg Big Screen Store


Charles & Helen Brewer
Charles & Helen Brewer
17:20 07 Feb 24
While they only carry Samsung products, it IS very nice to go into a store and talk with staff that really knows their TV stuff!
Jude Woodhead
Jude Woodhead
23:33 07 Dec 23
They have great technical knowledge and don’t hard sell you. I came back almost a year after my first visit to buy our TV.I chose them over BB and Costco and would again.
Ken King
Ken King
19:47 21 Sep 23
Professional, courteous service. Great selection. Fast, on time delivery. Will be a return customer.
Lenny Scarola
Lenny Scarola
18:59 19 Sep 23
Really helpful with new TV purchase. Came and did the install very quickly
John Wildgrube
John Wildgrube
12:34 15 Aug 23
Had a wonderful experience - the staff at this store is extremely knowledgeable about their products and took their time with me to explain and answer all my questions. When I needed time to go away and think, there was no pressure tactics at all. I returned a few months later to make my purchase and I couldn't be happier!Now, it's all installed and is simply amazing. Really was a super experience.
John Wildgrube
John Wildgrube
11:52 06 Aug 23
Had a wonderful experience - the staff at this store is extremely knowledgeable about their products and took their time with me to explain and answer all my questions. When I needed time to go away and think, there was no pressure tactics at all. I returned a few months later to make my purchase and I couldn't be happier!
Anthony Kelly
Anthony Kelly
19:43 30 May 23
My experience was great with the salesman. He was very courteous and answered all my questions that I had about the different televisions in stock.
Donald Hicks
Donald Hicks
20:59 04 Apr 23
This is the 4th TV I have bought from the Big a screen Store and the only place I will ever shop. Staff, customer service and prices are the best!
NextLevel Celebrations
NextLevel Celebrations
16:36 03 Mar 23
Great buying experience! No pressure, just the facts. Delivery and setup were on time and on target. Very satisfied with my purchase and with the team at The Big Screen Store in Fredericksburg. Thanks guys!!
Cynthia Harvey
Cynthia Harvey
18:52 01 Feb 23
The Big Screen store is your source for flat screen TVs. We've purchased from the Big Screen store for many years now. Their service is impeccable, sales managers are courteous and knowledgeable, and product offerings are many in number. You won't go wrong when you purchase from The Big Screen Store. Our purchase was made at The Big Screen Store in Central Park, Fredericksburg, VA.
John Arnett
John Arnett
21:58 07 Dec 22
Corey and Ryan, were immensely helpful to us. As my previous 70" Sony TV was a BSS purchase which lasted from ('06-'22). It was time to get the latest tech TV available. I ended up getting the 85" QN800 8K to replace it. I even took the opportunity to upgrade another TV to a 70" 4K. We were very happy with the entire process. From purchase to delivery and take away. TOP marks all the way around. I'd highly recommend BSS to anyone looking to make a future purchase. Their great customer service was appreciated.Thanks AgainJohn A...
Britton Payne
Britton Payne
16:25 27 Oct 22
This is the place you want to go to purchase your tv or get your theatre room set up!! Romeo and Gary did an excellent job mounting our TVs and running the cables behind our walls. Very clean! Everyone is very knowledgeable at this place and they do a first class job all the way around! We will be back soon when we finish our basement!
Eric Tuel
Eric Tuel
19:04 30 Sep 22
The Big Screen Store had many options at very reasonable prices. I bought on a Sunday and it was delivered the next Wednesday. The delivery was very professional and delivered in the time frame stated. This was one of my best buying experiences this year!!! I would highly recommend based on my own experience.
Terry Brideau
Terry Brideau
19:14 02 Sep 22
Corey and team at this location are awesome to work with! Highly recommend them and the delivery guys were exceptional as well. I also have to give kudos to the Fairfax store as well, we couldn’t get down to Fredericksburg every time we wanted to look at something else so we went to our local store and the people there were just as nice! It didn’t matter that they weren’t actually getting our sale, they treated us very kindly and answered our questions. We will definitely be back!
Martin Lemus
Martin Lemus
00:29 24 Aug 22
Very low key, no pressure., knowledgeable and very freindly. They recommended I try and look at other stores before taking the dive. Did compare and Big Screen TV's were higher end models. Got a last year Samsung model 85 inch Samsung for incredible price. Delivery was great without a hitch. Will buy from Big Screen in a minute.
Shajuan Chavis
Shajuan Chavis
17:40 22 Aug 22
Roshun and Tyrell were extremely professional and knowledgeable during the installation of my 85-inch TV and soundbar. They also provided full detail re: functionality of each remote and even paired certain items accordingly. During the initial purchase, Corey's knowledge and wealth of information aided in my choice of TVs and soundbars to purchase.
Dave Abraham
Dave Abraham
19:17 10 Aug 22
Great showroom with lots of options. Delivery and setup were smooth. Theater chairs look great! Can't wait for the first Packer game!
J. B. T.
J. B. T.
21:33 12 Jul 22
Second flat panel from BSS since 2017. Needed an addl TV for family room, and went back to BSS in Fredericksburg because of RYAN--great customer service, and very knowledgable! In ADDITION, the price was competitive with big box stores; delivery/basic setup was free, and we got an addl warranty for free!
Dianne Condon
Dianne Condon
00:43 29 Jun 22
The service was great. Bought a 55 in Samsung TV and I am thoroughly enjoying it.
dean
dean
21:15 29 Apr 22
This was my first time purchasing from Big Screen Store. In the store, Corey was first class and a five star rating! Helped me in my selection decision and was outstanding in every way through my entire store experience, and went out of his way after the delivery to help with a few questions. The product I purchased (NEO QLED) is great and very pleased. My only negative would be in the "setup" process (or lack there of) by delivery team in which I paid $50. for this service. I would still recommend the Big Screen Store and I will purchase there again! (this five star review is for the store, Corey and the product only)Update 4/28 - It has been couple days short of two months and still have not received any paperwork at all from warranty purchase - not impressed whatsoever!
dean
dean
21:09 28 Apr 22
This was my first time purchasing from Big Screen Store. In the store, Corey was first class and a five star rating! Helped me in my selection decision and was outstanding in every way through my entire store experience, and went out of his way after the delivery to help with a few questions. The product I purchased (NEO QLED) is great and very pleased. My only negative would be in the "setup" process (or lack there of) by delivery team in which I paid $50. for this service. I would recommend the Big Screen Store and I will purchase there again! (this five star review is for the store, Corey and the product only)Update - It has been couple days short of two months and still have not received any paperwork at all from warranty purchase - not impressed whatsoever!
Steve Cappendyck
Steve Cappendyck
18:34 20 Apr 22
After looking at big screen TVs for the last three years, I finally purchased an 85 in Samsung TV on Saturday at the big screen store in Fredericksburg Central Park .The sales guys were knowledgeable, friendly and engaging in helping me make the right decision for my purchase. No high end sales pressure or trying to upsell a TV or device that I did not want or couldn’t use . These guys were all about customer service and helping you make an educated decision!!!!On Wednesday, Ro & Tyrell were my installers and theses guys were great!!!!I received a call about 45 minutes prior to their arrival and they were on time. Both of my installers were friendly, knowledgeable and very helpful in explaining what they were going to do.Installing the TV took about 30 minutes and these guys even offered to program the TV for me.I could not have asked for a better group of installers like Ro & Tyrell.Altogether the experience of purchasing the TV and having it delivered to the installation process was quick efficient and seamless. All this at a cost that was lower than Costco or Best Buy.Finally, the Big Screen Store helped me all this great customer service ,at a price lower than Best Buy and Costco!!!!!!Steve in Fredericksburg
dean
dean
11:54 30 Mar 22
This was my first time purchasing from Big Screen Store. In the store, Corey was first class and a five star rating! Helped me in my selection decision and was outstanding in every way through my entire store experience, and went out of his way after the delivery to help with a few questions. The product I purchased (NEO QLED) is great and very pleased. My only negative would be in the "setup" process by delivery team in which I paid $50. for this service. I would recommend the Big Screen Store and I will purchase there again!
p. nalls
p. nalls
17:49 08 Mar 22
Very pleased with the TV and soundbar purchased at Big Screen Store in Fredericksburg. The delivery was top notch - they had to haul away a very heavy projection TV setup. Then Ryan dropped by and did the actual setup of the new equipment. Really appreciated how careful everyone was in my home with the delivery and setup. Very nice folks to deal with; highly recommended.
Brian Crothers
Brian Crothers
20:02 22 Feb 22
The Big Screen Store is my go to place! They have guaranteed pricing so you will get the best price. The most important thing they do is good old fashioned customer service! I will not ever buy or install anywhere else!
Kerry Taylor
Kerry Taylor
19:46 25 Jan 22
Great service and very professional. I would highly recommend your store.
Ralph Kaff
Ralph Kaff
21:02 22 Jan 22
Tyrell and Roshun came to our new office late last Saturday and set up our new equipment. They were extremely patient, helpful and knowledgeable. They even stayed around to make sure we could work the equipment well .. two very impressive employees from an impressive company.
Brian Whited
Brian Whited
14:36 15 Jan 22
Showroom experience was great. Easy to compare models and knowledgeable staff. Delivery and install was prompt and professional.
Matthew Johnson
Matthew Johnson
18:25 01 Jan 22
Best customer service and prices on Samsung's. Install team was great too!
Monique Bernardo
Monique Bernardo
11:26 22 Dec 21
This TV is everything they said it would be. The salesmen talked at length with my husband, and explained the different features. My only complaint is the delivery men that were used. My husband was the one who received the t.v. and there were two men. One was trying to move the 85" by himself while the other played on his cell phone. Once my husband asked him why he wasn't helping, the man was rude. I wished he'd gotten the names of the men since one was awesome (and apologized for the other), and the other was useless. I know this rating is on the store itself which is why I gave it 5 stars. I'm hoping the staff from The Big Screen Store will see this and replace the lazy delivery person.
Tom Houston
Tom Houston
17:32 15 Dec 21
The best one stop shop for all your TV issues.
Richard Bergey
Richard Bergey
23:27 14 Dec 21
I have bought 3 tv's from the big screen store. They are specialists in TV's and provide great customer service. No doubt I'll be back for more TV's in the future.
Steve Levinsohn
Steve Levinsohn
20:26 14 Dec 21
The Salesperson was friendly and knowledgeable about the item we were interested in and followed up with us to insure the delivery was smooth and met our needs.
Eric Bell
Eric Bell
18:33 14 Dec 21
I had a wonderful experience with purchasing some big screen televisions and stereo equipment, thanks.
Michael Beach
Michael Beach
20:37 16 Nov 21
Very professional, not pushy at all. It's clear Mr. Brager has much experience in helping people find their new TVs. Should we need another new one, we'll certainly try here first.
Rebecca Karlstromer
Rebecca Karlstromer
21:26 27 Oct 21
My husband and I were very please with the excellent service we received when going into the Big Screen TV Store. The person was very knowledgeable and we purchased a wonderful television, wall mount & sound bar. Before we had even arrived back home we received a call for delivery the next evening on Friday. We expected it to take longer. The delivery gentlemen were very knowledgeable, efficient and explained everything so that we could enjoy entertainment for the weekend! I will definitely be going here instead of Best Buy. We waited there for 40 minutes with no assistance and made a better decision of where to purchase and spend our money. Thank you for excellent service!!
Noel Ballard
Noel Ballard
16:46 12 Oct 21
Ed was so knowledgeable and ensured I was getting the best product that fit within my budget and me informed each step of the way.
Charles Caynor
Charles Caynor
23:34 24 Sep 21
Been doing business with TBSS for many years. I could not be happier. Always the lowest price and exceptional service....I wont go any where else...I have shopped around to keep them honest. Now I dont even waste my time.
Marcia Rinaldi
Marcia Rinaldi
13:31 18 Aug 21
Very helpful in explaining how each tv works etcvery patience when asked a lot of questions nice to do business with
Glenn MacDiarmid
Glenn MacDiarmid
18:38 27 Jul 21
Ed and Corey were very helpful. Very happy with my purchase.
G. Gordon Nasseri
G. Gordon Nasseri
19:17 06 Jul 21
We've bought a few items from the store over the years. Great sales people, the kind that still remember you after a year. When originally I bought my TV I went with a vendor as I was able to get an employee discount that BSS wasn't able to price match against. However that TV was defective, delivered late, and wasn't able to be replaced (but I would have had to re-order and wait again for the new one). Instead I called my guy at BSS and he got us the new TV delivered and installed within a week.I hope to not need to go visit them any time soon, but they will def be my first stop when I'm looking for a new setup.
Danny Funderburk
Danny Funderburk
15:04 29 Jun 21
Great shopping experience. Ed was very knowledgable and helpful in making the selections. No high pressure, no bait and switch-just very informal and informational.
jason detrick
jason detrick
16:09 28 Jun 21
Overall helpful and straight forward business.. Also let me reschedule with ease when i had something come up last minute..
Charles Walker
Charles Walker
00:05 25 Jun 21
Great experience and customer service! Definitely the best store for TVs and sound systems. Jason was an excellent sales rep, and the price was awesome! Way better than the other big stores for service and price.
Rol T
Rol T
21:59 27 Apr 21
Excellent service from sale to delivery. I was amazed the delivery and set up people taught me more about theTV operation than the salesman. May want to consider a promotion. I give it 5 stars plus!!
Henry Gardner
Henry Gardner
18:20 20 Apr 21
Sales staff members know their products very well.They give good advice, without a hard sell.Huge showroom to see different models in large sizes.Too bad they are ending their representation of Stressless chairs from Norway, the best chairs for sore backs, and very handsome. Choose your own model and size—they come in small, medium, and large, pick the type leather and color you like, and wait for a custom chair you helped design, and that fits you.
Corey Peterson
Corey Peterson
21:45 24 Mar 21
The guys at the store were very knowledgeable and a blast to wrap with! It didn’t take much time to dial in the TV I was looking for. The financing option was a piece of cake as well. I won’t bye a TV from anywhere else.
Mark Smith, Sr
Mark Smith, Sr
01:08 10 Mar 21
Wonderful experience. They are experts in there products. (Especially Ed Hodge manager.) Totally honest and caring. Even after the sale they are there for you. Hats off to the entire crew from sale to delivery to follow up.Peace.Mark Smith
Drew Winneberger
Drew Winneberger
15:59 22 Feb 21
In-store experience was very good. Salesman was very knowledgeable. Doubling the factory warranty is a nice feature. Next day delivery scheduling was easy.
Tgcitw1
Tgcitw1
16:01 15 Feb 21
The Big Screen store isn’t your traditional brick and mortar store. They offer top notch service with a personal touch that is rarely seen in business anymore. My local BSS has had the same two gentleman working there for the last 4 years. They know who me and my wife are, and they go out of their way to be supportive and dedicated to our needs when we’re in the market for electronics or furniture.My big screen TV, my living room set, my Bose sound bar and multiple Bose receivers have come from TBSS. This weekend we finally updated the furniture in our media room with the set that we have been admiring for the last 8 months. As always the service was spectacular and the price is always the best for their top tier furniture. My furniture arrives this week but here is some of my purchases that I made in the past that were absolutely perfect from buying to delivery! I wouldn’t shop anywhere else!
Vaughn Watts
Vaughn Watts
18:41 29 Dec 20
Great place with great people working there. The sales people are very knowledgeable and helpful, they make the TV buying experience that much better. Everything from the purchase to delivery was smooth, I would definitely recommend buying your next TV or entertainment system here. Last year I purchased the 65in QLED, this year I upped my game and purchased the 85in QLED, what a huge difference, it’s like having a movie theater in my living room.
Stan Norman
Stan Norman
18:10 22 Dec 20
the shopping experience was excellent. coordination and scheduling of delivery was a problem. after installation a minor problem was discovered but for the most part installation was smooth, quick, and thorough. love the product.
Ken Wagner
Ken Wagner
14:44 17 Dec 20
We shopped around and got out big screen TV, sound bar, couch, and TV stand at the Big Screen Store. The staff took time to explain to us the difference between various models of big TVs and helped us decide which model was best for us - and it was not the most expensive one but it was the right one for us. Would recommend to a friend and will shop there again.
Bob Fredericks
Bob Fredericks
16:41 09 Dec 20
Very knowledgeable and helpful staff with items in stock not available at other stores; e.g. Best Buy. Also sales staff are ready and available to assist customers. There’s nobody on the floor at many other similar stores. Delivery of the product was accomplished professionally and as promised.
richard carroll
richard carroll
12:57 09 Dec 20
From entering the Big Screen Store we felt at ease. Our sales representative (Ed) provided multiple TV options for our budget. He was so patient with our questions and stayed with us until we made a decision. Continuing after the sale, delivery and installation went off without a hitch. By the way, the two installation professionals were extremely helpful at no time did we feel rushed or pressured. Explaining how the remote works with our sound system was above and beyond. Thank you for the overall support throughout the purchase, delivery, and installation. We look forward to visiting again!
Donnie Taylor
Donnie Taylor
23:37 01 Dec 20
Ed Hodge was very knowledgeable and put us at ease making this purchase, also the price matching makes it a deal you can't pass up
Nelson Fegley
Nelson Fegley
14:42 18 Nov 20
Nice people. and good service during delivery. reasonable price.
Derrek Meath
Derrek Meath
02:06 14 Nov 20
Big screen store and their install team were great! Got me added in on a Saturday and took good care of my mounting! Gonna get my theater room TV from them as well!
Rene Lee
Rene Lee
09:19 11 Sep 20
We had a great experience at this store. Not pushy at all. Explained everything and took their time with us. Priced checked with other stores to ensure we got the lowest price.R.L.
Tim Simmons
Tim Simmons
22:20 10 Sep 20
Good job! Very informative and courteous. The TV and consoles look great. Good quality product and great sales staff.
Cyber Caccia
Cyber Caccia
16:27 10 Sep 20
I was given assistance with features and selection to meet my needs. I was not pressured to purchase a tv because of a higher price. It was a great experience and we are very satisfied with our new tv.
John Prowett
John Prowett
16:18 10 Sep 20
The store is well stocked and the staff are knowledgeable. The customer service is top rate before and after sale. I highly recommend this store.
Scott Streisel
Scott Streisel
16:13 10 Sep 20
It's hard to go somewhere and find someone that actually knows about TVs anymore. Best Buy and some of the big box stores have people that are trained to touch on the bullets, but they generally don't know about TVs all that much. When I walked into the Big Screen store all their lighting is setup in a more realistic manner and the TVs are setup in such a way that you can actually compare them side by side. I had a great experience from walking in, to ordering, to receiving the TV. I had always avoided going here because I assumed their prices were higher. I should have actually looked into that earlier. There prices are basically the same as other places and their service is much better.
Dr. John H. Bridges III
Dr. John H. Bridges III
11:36 28 Jul 20
Exceptional customer service! I have been evaluating big screen televisions this past year as a replacement for our 73” DLP previously purchased at the Big Screen Store. While I had numerous anxieties associated with type, rating, and level, each inquiry was responsive and reassuring. This purchase is our third from the Big Screen Store based on return on investment and professionalism.
George Motley
George Motley
22:56 10 Jun 20
Corey is an outstanding sales rep. He was knowledgeable about the products and the Big Screen Store will beat any price from a big box store. I highly recommend them and stop by and see Corey and the gang, they will treat you right and you won’t be disappointed.
Chris Hannah
Chris Hannah
18:24 10 Jun 20
Corey Drake at the Fredericksburg store went above and beyond to make us happy. The Big Screen Store has the best TV’s and the best TV seating and stands at the best prices. We love that store.
Punk_ Phannn
Punk_ Phannn
15:05 10 Jun 20
The folks at the store are more than helpful and great knowledge. Not pushy sales, he explained everything well and answered all of my questions. Delivery guys were great, nice and clean install of my television and helped walk me thru the setup. Great place, I will be back and would highly recommend them.
Steve Whitman
Steve Whitman
22:35 03 Apr 20
Awesome experience..very knowledgeable and friendly staff. Really good deals that are more affordable than most other stores.
E Brumbaugh
E Brumbaugh
21:21 03 Apr 20
Purchased an 82" Samsung Q60R from The Big Screen store in Fredericksburg recently. The entire process could not have been any easier. Ed, my salesman, was very professional and knowledgeable. I had previewed what I wanted on their website, called the local store, worked with the salesman and did the entire purchase over the phone. Payment was just as easy. They sent me an invoice via PayPal that made payment a snap. Arranged for delivery ... received a call asking if they could deliver it 3-days early ... why yes, yes you can! Awesome experience all around. Would definitely recommend The Big Screen Store to family and friends.
Brandon Smith
Brandon Smith
21:02 03 Apr 20
Knowledgeable staff and great pricing on best brand name electronics available.My Father-in-law purchased from the store a couple of years ago. When my old DLP died I knew I would be going there to give them a try as well and we were not disappointed. We both can be difficult from time to time to please but when you offer superior products, provide the lowest prices possibly and provide great customer service it's a win win for everyone.
MikeandPam McGee
MikeandPam McGee
12:26 19 Mar 20
Friendly staff and very knowledgeable. We were there for over an hour...just left Best Buy where we got no help at all. At the Big Screen Store, they answered every question and provided information we did not know to ask about. Definitely going to purchase here. Great place..
James Felton
James Felton
15:25 13 Mar 20
great staff knowledge of their products and competition offerings professional. Great experience.
Patrick G
Patrick G
03:18 11 Feb 20
Bought the Samsung QLED 65" 8K Q900 at a much better price than Best Buy & Amazon (+$700 cheaper). For the price, the warranty is as good as Costco's but much better than Best Buy. Unfortunately, Costco doesn't sell this particular model. The salesperson at BSS was very knowledgeable about their products and very patient..., did not pressure me..., like a car salesperson. Sadly, the Best Buy salesperson wasn't fully trained on the product--not an SME. The individual had to rely on the Best Buy website to answer my questions--not cool, very frustrating. The television is remarkable..., still no buyer's remorse.
Curtis Glass
Curtis Glass
07:49 05 Feb 20
I purchased two TVs (82" and 58") for a great price! Friendly and informative experience...thanks, Ryan! The installation was professional and FAST...thanks Romeo and Terrell! The Big Screen Store has a large selection and great prices.
Steve Kilpatrick
Steve Kilpatrick
19:43 03 Jan 20
I purchased a 65” Samsung TV at a great price and it was delivered and installed very professionally on the day promised. I’m very happy with The Big Screen Store.
Sharon Johnson
Sharon Johnson
01:39 12 Dec 19
My son recommended Big Screen TV. I bought 2 Big Screen TVs by Samsung within the past year. Big Screen staff do a great job to quickly learn their customers and assist them in making the best choice in TVs. They carry a variety of TVs including highest quality, price match and provide excellent customer service.
Zach Snyder
Zach Snyder
19:48 09 Dec 19
Saw the ad on Tv for a 82 inch smart tv and get a free 58 inch smart tv . Even though the sales guy keep trying to up sale me , I stuck to what I went there for. Great deal and quality is very good !
Hector Campos
Hector Campos
18:53 09 Dec 19
Excellent quality and service, its were you shop if you can afford the best.
Renee Brunson
Renee Brunson
21:23 13 Nov 19
Very professional staff, great TV and furniture options!
Teresa Patton
Teresa Patton
18:28 13 Nov 19
Have purchased TV's and furniture from this store and Jason over the past 25 years. Love the service, love the TV's and furniture. Can't say enough good about them.
Jeremy Kelly
Jeremy Kelly
20:14 02 Oct 19
I love my TV. Corey was great!
Melva Wendehack
Melva Wendehack
17:13 20 Sep 19
Recently my husband and I purchased a television set from the Big Screen Store in Fredericksburg, VA. Mr. Ryan Whiting was the salesperson who helped us with the purchase. Ryan is polite, helpful, courteous, and knowledgeable about the products in the store. When we encountered a problem with the coding for the Comcast controller as it relates to the sound bar, Ryan took it upon himself to trouble shoot the problem. He stopped by our home on two occasions to resolve the issue. We can't say enough good things about Ryan Whiting, except to repeat our sincere thanks for his making it all turn out right!
Kevin Foley
Kevin Foley
03:04 18 Aug 19
Cory gave us excellent service and he was very knowledgeable. We never felt pressured to purchase anything but ended up returning twice to buy a leather recliner sofa and 60” flatscreen.
Stuart Shapiro
Stuart Shapiro
22:44 14 May 19
Corey was very nice and the delivery was excellent. I would recommend to everyone looking for a new television
Tad Cardwell
Tad Cardwell
19:00 26 Apr 19
Good staff. Easy to work with. Appreciate they stick with one brand (samsung).
Frog
Frog
17:31 05 Apr 19
Good selection of TVs and we are very pleased with the one we decided to purchase. They only have TV stands/cabinets that are of high quality craftmanship and made in the US. Definately plan to purchase TVs from the the Fredericksburg store in the future.
Robert Stuber
Robert Stuber
16:25 05 Apr 19
For our new home, which includes a "theater" room we purchased a Samsung 75" and for our new living room a 65" model. We found that with The Big Screen Store, we got the benefits of great pricing and exceptional customer service. In the store we were guided without any pressure by several helpful associates -- all well informed and seeking to genuinely direct us to the best solution. Once purchased, the TVs were delivered the next day and installed the same afternoon. I recommend them without reservation.
Linnard Ford
Linnard Ford
02:33 04 Feb 19
My experience with the Big Screen Store was totally outstanding from start to finish. I met with one of the salespersons Mr. Ed Hodge and was blown away by his knowledge of the tv’s and accessories. He walked me through the various televisions and options each provided, which help make my choice of purchasing a television and sound bar, much more informed. I was confident that I was purchasing the components I wanted without any buyers remorse. After the TV was delivered the closer of the deal and most important part was the installation of the components I purchased, and the service provided by the installer Mr.Romeo Patterson and associate Dre, of RSP Solutions was nothing short of professional. They discussed the possible installation location over my fireplace and offered sound logical suggestions. The results was a perfect setup that impressed me and I am sure will impress my guest. Because of the install, which I feel is just as important as the purchase; I will definitely use the Big Screen Store again.
Mark
Mark
03:14 16 Dec 18
Excellent store and alternative to bestbuy/other big box retailers. I'll keep it short and simple. Excellent customer service, Ryan extremely knowledgeable of products offered at store and beyond. Gives honest input about products, relaxed sales approach no hounding. Best warranty options I could find. This is the place to buy a big screen TV for sure.
Frank Hensley
Frank Hensley
17:14 11 Dec 18
My second purchase from the Big Screen Store was as good if not better than the first. They listened to what I wanted and made several recommendations for me to research on my own. Then if I liked one of their recommendations, all I had to do was call and make my purchase over the phone. I ordered the next day and I received EXACTLY what I wanted the following day. No pressure sales, just professional assistance. The delivery team was courteous and conducted the delivery with care. You will not find a better store to buy your next TV than "The Big Screen Store."
Julie Tringali
Julie Tringali
23:34 27 Nov 18
We were very satisfied with our purchase. The salesmen were very patient with answering our many questions as well as explaining everything to us. When I did have an issue, they took care of it right away. They seem genuinely concerned with customer satisfaction, right up to the owner. Pleasant experience and we'll be back when we buy our next television.
James Sherwood
James Sherwood
16:23 27 Nov 18
I purchased a Samsung 65” curved TV. It was delivered and set up the following day. Although I wasn’t charged for set up the technicians did it anyway. I am extremely pleased with The Big Screen store and will purchase my next TV from them.
Dan Kulig
Dan Kulig
16:25 27 Oct 18
Best source for Samsung Big Screen. Knowledgeable staff competitive prices
Jim Rotramel
Jim Rotramel
17:18 21 Oct 18
I've bought at least three TVs, a sound bar and a cabinet from these guys and all service, advice and component reliability were outstanding!
Richard Lohr
Richard Lohr
18:25 20 Sep 18
Ed Hodge is my guy at this store. While I have not made all of my TV purchases here they are always my first stop when ever I need a new screen. Very happy with the TV I bought a few months ago. Professional Saturday delivery. Great advice, no pressure and very friendly. I cant recommend enough.
Don Callahan
Don Callahan
22:50 31 Aug 18
Ryan was very helpful in helping my mother select a Samsung TV. He was very patient as she is not very good with electronics. I highly recommend this store and can't compliment Ryan enough! I'll be back for for my big screen!
Hilda Henri
Hilda Henri
15:41 22 Aug 18
Bought a 55 inch QLED from Corey. He was able to get it for me delivered when it was convenient for us. He also provided best guidance when it came to deciding which TV to purchase. Thank you for your dedication. You rarely get this level of customer service nowadays... especially from any online retailer or even Best Buy.
See All Reviews

Fairfax Big Screen Store


Ron Williams
Ron Williams
16:08 09 Mar 24
Mark was very knowledgeable and helpful with picking out a TV and Sound Bar. Made good recommendations. Work well with me on the delayed delivery.
Rick Romano
Rick Romano
11:25 08 Feb 24
Went in to store and was in and out in 20 minutes with exactly what I needed. Install went perfectly and everyone was very friendly to work with. That is the experience you hope for when buying a TV,
Kenneth Gorter
Kenneth Gorter
19:47 12 Dec 23
Service was on time, had a high level of knowledge, and answered all my questions. Great service both in buying the TV and in the installation of the TV.
Mike Newell
Mike Newell
22:43 30 Nov 23
Knowledgeable sales people. Promptly greeted upon arrival. Stated what I wanted and no effort to up-sale me. Timely delivery. GREAT installation services!
Ken Nelson
Ken Nelson
14:56 28 Oct 23
They did an excellent job and follow up in delivering and installing my new 77" Samsung. I would recommend them to anyone
Tim Spees
Tim Spees
19:42 03 Oct 23
Bought 1/2 dozen tv's from the Fairfax Store.Knowledge, real answer's, good service and on time.Good companyTim S
David Bulkowski
David Bulkowski
02:27 11 Sep 23
Very impressed with the professionals at The Big Screen Store. Ordered a 75" QN90C Samsung Neo Qled and had it delivered in two days. The two delivery guys hauled it into my office and unboxed the unit to make sure it worked. Perfect!! Then reboxed it and were on their way. Great service and a competitive price. Highly recommend.
Harry Durity
Harry Durity
17:51 18 Jul 23
Scheduling install with Charlie was too difficult and not professional.Actual install service with Romeo and Terrell was excellent!
Calvin Gaskins
Calvin Gaskins
23:05 04 Jun 23
Purchased an 86" Samsung OLED TV and I'm IN LOVE! Top notch/tier communication, service, and delivery! Placed the order in the late afternoon through Amazon/BIG Screen Store and they reached out to me in less than 2 hours to schedule delivery the NEXT DAY and worked around a schedule limitation I had for that day and stayed in COMMUNCATION throughout! Purchase, scheduling, and delivery took literally about 24 hours! They were a PLEASURE to work with! 5 out of 5 nailed it and would recommend/purchase from them again! Thanks for stellar service!
Robert Hastie
Robert Hastie
17:35 04 May 23
Excellent knowledge and nice showroom to check out all the models. Thanks Mark for help, We love our new 85 inch tv Bob
Frank Bucci
Frank Bucci
01:05 08 Mar 23
Large selection of big screen TVs in-store. Salesman gave several demos and explained model differences to help me narrow my buying decision. I had a pleasant experience and would recommend visiting The Big Screen store before your next purchase.
Barry Allen
Barry Allen
14:55 10 Feb 23
Matt Cooper was extremely honest, informative and friendly. He made my purchase experience enjoyable. I will be back and I will be recommending the Big Screen Store to friends and family.
Mike Conlon
Mike Conlon
02:22 04 Jan 23
The install team was great. They were efficient, clean, knowledgeable, and clearly shared the information I needed to understand and navigate through the basic functions of my new TV.I would confidently recommend this team to friends and family for their TV or AV install.
John Warren
John Warren
19:14 14 Dec 22
The big screen store made everything so super easy. Ordered our new beautiful TV - delivered the same week - set up the same week - Thanks Big Screen Store!!
Carol Phillips
Carol Phillips
21:44 08 Oct 22
Absolutely outstanding service at the Big Screen Store in Fairfax from beginning to end. Off and on, I've been looking to replace our 2005 TV and stopped in the store. I hesitate to shop at specialty stores like Big Screen Store, assuming prices will be much higher than Best Buy, CostCo, etc. I checked retail stores before buying, even spoke with Samsung, and Big Screen beat all prices. Matt Cooper, Sales Manager, was patient and thorough, explaining technical information in layman's language. I purchased the tv and sound system on Monday, indicating I was leaving town Saturday, but if it couldn't be done, we would install when I returned four weeks later. We scheduled, and when there were problems with the delivery and install, Matt - - on his day off!!! - - came into the store, contacted the delivery and installation teams, and everyone came together, just for me. I am beyond satisfied, I am thrilled. Highly recommend!!!
Lee Ann Laban
Lee Ann Laban
18:33 04 Oct 22
One stop shopping! You can purchase, arrange for setup and disposal of the old set and all done by professional and friendly people. So easy. I love our new TVs and the whole experience. So much easier than a big box store.
Prasad Akkapeddi
Prasad Akkapeddi
20:08 20 Jul 22
Mark was quite helpful. They have lot of different big screen TVs. He explained all the models and recommended a lower priced model albeit last year's one. That saved us close to $900.00. He also arranged for a mounting crew who mounted our TV. We recommend Big Screen Store for variety and price.
Richard Fulton
Richard Fulton
19:21 22 Jun 22
I cannot say how great my experience was in purchasing my 2022 television. The store manager answered all my questions and then some. The store was empty at the time and he devoted himself to me. I cannot say that this has ever happened to me during many years of shopping. Additionally the delivery team arrived on schedule, removed the old and installed the new tv in a timely fashion. I am now enjoying my new purchase and cannot believe how much the technology has advanced since my last purchase. My gosh is all I can say. Four Stars for The Big Screen Store 👍😊
Debbie F
Debbie F
14:12 11 Feb 22
Had a wonderful experience with The Big Screen Store! I did all my research online -- loved their video walking down the line of TVs explaining the differences (it was a bit cheesy, but just what I needed!). I called a couple times with questions which were always answered so thoroughly and patiently. Then I finally decided to do it -- I called and made the purchase without even making a trip to the store and had the TV delivered just a few days later. Setup was super fast, I'm loving my purchase. Also, the price decreased by $100 a week later and The Big Screen Store stood by their 15 day price guarantee and refunded the difference right away! Fantastic experience, highly recommend!
Nancy Loughin
Nancy Loughin
20:13 31 Jan 22
First class from start to installation. Polite, efficient, cleaned everything up, and they even hid the power cord! How did they do that?Shout out to Roshun and Tyrell our installers. They did a superb job! We are so pleased with this company! I work in customer service, and they get 100 stars! I am telling everybody to buy from this store!
Dennis Sawyer
Dennis Sawyer
15:46 21 Dec 21
I loved everything about my Big Screen Store experience. The salesman/manager was knowledgeable and not pushy. He got my order correct the first time.The installers were incredible. They called ahead and showed up exactly on time. They were super nice and very competent. They showed me how to work the TV and sound bar and did a great job cleaning up after themselves.We’re 100% delighted with our new TV!
Victor Kernus
Victor Kernus
19:59 07 Dec 21
Great service. Salesman was very familiar with the products. Very helpful working through supply issues. Super fast and polite delivery
Cindy Beck
Cindy Beck
21:35 30 Nov 21
Just bought our third TV from the Big Screen Store. Great service, great prices, great people. Highly recommend checking them out when you're in the market for a TV!
Justin Dillon
Justin Dillon
21:23 30 Nov 21
Great experience buying a new TV here. I spoke on the phone to Mark, who talked me through some options and answered all of my questions. I thought about it, called him back, and he took the order over the phone. TV was delivered the next business day by a team who set it all up quickly and got there when they said they would. I will absolutely go back next time.
Tom Lowrey
Tom Lowrey
17:39 23 Nov 21
We like shopping local and felt like the price at the Big Screen Store was just as good as any big box store. Also it is much easier to get someone on the phone and help us troubleshoot if we need it, not that we have needed it, but you know what I mean. Very good customer service, and these days that means a lot.
K W
K W
19:23 02 Nov 21
Just went to look. Was sure I wouldn't buy, but decided to buy and go with a more expensive model than I came to look at. Very knowledgeable and patient sales manager. No high pressure sales. After a few questions sales manager knew what I was looking for before I did!
Brad Hibbs
Brad Hibbs
13:21 28 Oct 21
I was extremely pleased with my experience with Yasir Raphael, store manager at the Fairfax location. He was informative, friendly, engaged and knowledgeable. I was also very satisfied with the installation of our TV by Romeo and Roshun. They were thorough, personable, patient and very conscientious. It was obvious to me they take pride in their work, it was important to them that I was a satisfied customer. I would highly recommend doing business with The Big Screen Store.
Charles
Charles
14:51 13 Oct 21
These guys are a breath of fresh air in a time when good customer service is an old fashioned concept. Mark is very knowledgeable and helped me make the wisest choice. Delivery was prompt with no issues. The installers we're exceptionally professional as well.Highly recommend!
Joel S.
Joel S.
01:30 07 Sep 21
Love the TV we bought from the store. Matt was our sales guy, he is extremely knowledgeable and always willing to help out with any questions or follow up. When we need another TV, he will be our go to guy.
Jeff B
Jeff B
20:14 13 Jul 21
The Big Screen Store did a great job with our custom theater seats, as well as our media cabinet. Matt in particular was great and went above and beyond to make sure our needs were met. Their prices were very competitive and they were local, so it was far superior to trying to purchase something online from the number of different sources sight unseen. All in all, a great experience and I would recommend them.
Christopher Ballard
Christopher Ballard
15:21 01 Jul 21
Glad I found this place! Great customer service and understanding of my entertainment needs. Happy to spend my money here instead of a big tech store where you will wait 20 minutes for someone just to ask you if you need help.
delvek22
delvek22
22:45 29 Jun 21
We talked to Mark on the phone and he was amazing! Very knowledgeable and friendly. We got our delivery the next day and the delivery guys were very friendly and efficient. Highly recommend
John Goebel
John Goebel
20:22 08 Jun 21
After a competitor delivered my new TV with a cracked screen, I sent it back and placed an order for the same model with The Big Screen Store. They called to let me know they could offer me a better model at a lower price. When I found a suspiciously lower price for the better model online, they matched it and issued me a refund for the difference. My beautiful new TV was delivered that week. They unboxed it, tested it and hauled the packaging away. Professional from beginning to end.
biggiwolf
biggiwolf
15:19 08 Jun 21
I'm so glad I ordered my new TV here and not at Amazon. The price was the same but the added bonus is the free delivery by their own truck. They delivered on time the next morning and brought it into the house, took it out of the box, plugged it in to make sure it is working. This to me made all the difference!
JJ Shap
JJ Shap
15:52 04 May 21
Super knowledgeable staff and great customer service. Plus, the deals are better than anywhere else we could find. Check them out!
David Jones
David Jones
14:05 24 Apr 21
Wow service from start to finish. I worked with the Fairfax store Raphael he was great and coworker. What made the experience the best, though, was Romeo. He has installed two TVs. He measures, asks for opinions than went ahead and installed. His helper John was great too. They were amazing with our kids too and answered all my 7 year old questions.Consider the Big screen store rather than Amazon or the Big box storesAfter you buy if you have questions they are also always there to help!! Even when something goes wrong it.12 out of 10. I gave to more for the fantastic help during set upContact me if you have any other questions about my experience
Vickie Tassan
Vickie Tassan
19:48 20 Apr 21
Very easy to work with in a virtual environment. Knowledgeable staff and great at providing information about other products/options. Amazing installation team. Highly recommend.
Dave Runkle
Dave Runkle
17:26 23 Mar 21
Great and easy to deal with both online and via phone. The delivery was on time, the staff were all friendly.I would have no issues recommending, nor shopping here again in the future for higher end TVs.
Babak Sarani
Babak Sarani
16:49 23 Mar 21
Simply outstanding. Matt , the manager, helped us purchase theater seats and our overall audio-video package for a formal home theater. He knows what he's talking about, is not interested in simply making a sale, follows through on his promises until after deliver and installation. I would gladly work with him and with Big Screen Store again. I'm totally satisfied.
Connor Benton
Connor Benton
15:34 16 Mar 21
Best option I have ever used for a TV purchase. Very easy if you know what TV you want to buy - just find TV on their site and they can likely arrange next day delivery. They use PayPal for transactions which is easy as well especially if you already have an account.
S B
S B
20:45 12 Mar 21
Excellent service. Romeo and Donnell arrived on time, provided great suggestions on placement. The installation was smooth with no problems at all! They patiently went through operation, assisted with setting up internet and cable connectivity. With future Samsung purchases in the future, we have no doubt that Romeo and Donnell will repeat the same quality installation again! Thanks!
John L
John L
20:59 20 Jan 21
Matt was very knowledgeable, helpful, and courteous. He answered all our questions and made several excellent recommendations, with no pressure to buy. We were delighted with every aspect of our visit and very satisfied with our purchase and service after the sale.
Charles Duross
Charles Duross
17:22 14 Jan 21
Great TV, competitive price. Delivery as agreed and on time. Great installation by Romeo. This is my second time using The Big Screen Store, and the customer service, attention to detail and low maintenance installation keeps me coming back.
Mark Ginter
Mark Ginter
21:47 05 Jan 21
Highly recommend! Painless and straightforward sales process. VERY helpful and knowledgeable staff (Mark helped me). First unit delivered in a couple of days, expecting the second any day now.Great locally-owned and operated business.
Mary
Mary
00:11 16 Dec 20
Great customer service. Very reliable installation team. Appreciated the personal attention provided in the store. Definitely recommend if in the market for a great new selection of TVs.
Gerald Wa;;
Gerald Wa;;
20:35 10 Nov 20
Purchased a Samsung, true to store manager Mr. Lowery's representation, the TV was delivered one day later as promised. Excellent service in the store, Mr. Lowery was attentive, responsive and confidently displayed extensive product knowledge. This is the third big screen we've purchased over the last 20 years from The Big Screen Store. I highly recommend this location and Mr. Michael Lowery.TV was installed by Romeo and Roshun. Extremely courteous, called in route, advised of arrival time. In masks, explained mounting process and shared insight on location / placement of TV. Attention to detail, installation was flawless. All services provided in a timely manner. They cleaned up / vacuumed debris, confirmed my satisfaction and then departed. Would certainly recommend them to anyone having installation needs. Very pleasant experience. Thank you.
Gerald Wa;;
Gerald Wa;;
20:05 10 Nov 20
Purchased a Samsung, true to store manager Mr. Lowery's representation, the TV was delivered one day later as promised. Excellent service in the store, Mr. Lowery was attentive, responsive and confidently displayed extensive product knowledge. This is the third big screen we've purchased over the last 20 years from The Big Screen Store. I highly recommend this location and Mr. Michael Lowery.
Gerald Wa;;
Gerald Wa;;
04:37 10 Nov 20
Purchased a Samsung, true to store manager Mr. Lowery's representation, the TV was delivered one day later as promised. Excellent service in the store, Mr. Lowery was attentive, responsive and confidently displayed extensive product knowledge. This is the third big screen we've purchased over the last 20 years from The Big Screen Store. I highly recommend this location and Mr. Michael Lowery.
reginal smith
reginal smith
17:37 17 Sep 20
Great Service. Really Good Deal. Answered all my Questions. My Second Tv from the same store. Bought it 20 years ago. Good People.
Wes Teague
Wes Teague
16:48 10 Sep 20
It has always been easy to deal with the Big Screen Store, over multiple transactions. Very knowledgeable and priced right. I'll use them again.
Adam McGavock
Adam McGavock
15:50 10 Sep 20
I bought a samsung 50" tv, it could NOT have been easier. Price was identical to big box stores and amazon, but the big screen store offered free delivery and unbox. AND, if the tv was DOA, they would take it back and replace it - not going to happen with other purchase options. These guys are local, and they are worth supporting!!!
Vijaya Priya
Vijaya Priya
15:52 01 Aug 20
I would give 6 stars for the customer service, guidance at store and the low pressure sale. They are truly driven to serve their customers, without any marketing gimmicks. Got an Definitive technology’s advanced studio sound bar at a cost lower than on any other website. Their furniture look fabulous and are priced very reasonably. Reducing one star though for the TV mount installation team. They were patient and friendly, but struggled to get the mantle mount we had purchased to mount our tv (we had our own and did not purchase it). They charged us a little more than we were quoted by others. We went ahead with big screen since they are in the entertainment business and we expected much better and smoother experience with mounting the TV over the fire place.We know we will always go to big screen for our TV, audio systems and furniture, but tv mount installations- may be not.
Ryan-Julia Donley
Ryan-Julia Donley
12:32 28 Jul 20
Excellent product and customer service. We were very pleased. Our chairs ended up being tighter for the room that anticipated so we had to make adjustments, but the quality is still great.
Wesley Eans
Wesley Eans
21:35 27 Jul 20
My wife and I originally bought a big screen for the super bowl. The salesperson was very helpful in guiding us to a model which is perfect for our needs vs. simply up-selling the latest model. We chose the Samsung Q60 LED and couldn't be happier. As a result of the positive experience, we have gone back to The Big Screen Store for theater seating recliners not once but twice, purchasing two each time for a total of four. Again, the staff was extremely helpful in selecting models and fabrics. Also, due to the COVID situation, the manufacture of our chairs was delayed, but the salesman, Mike, went above and beyond to ensure we were kept up to date on the progress and he expedited delivery. Even the guys who delivered the chairs were great. I had a few special instructions for them which was no problem and setup was quick. I'm not normally effusive, but I can't say enough good things about our experience.
Alan Chien
Alan Chien
20:36 03 Jul 20
Mark was extremely knowledgeable and spent a lot of time answering my questions about different options about TVs and soundbars. Their prices actually beat Costco and they have great customer service and tech support with every TV purchase. Would definitely recommend these guys.
Ken Preede
Ken Preede
12:15 11 Jun 20
Great price. Great install. Price was the best by far and the communication about install went off without a hitch during the quarantine. Every TV in the future comes from these guys for me!
Randy Penner
Randy Penner
15:06 10 Jun 20
I went into the Big Screen Store in Fairfax, VA. The salesman was very friendly and helpful. No big sales pitch. The furniture quality is fantastic. The delivery was fast and on time. As a matter of fact, they were actually a few minutes early. The delivery people were very nice and courteous. Overall, it was a great experience. I love my new furniture and so do my kids. I would highly recommend The Big Screen Store for your next furniture purchase. Go see my salesman Mike Lowery. Yes like the Will Smith character.
robert giese
robert giese
21:41 10 Apr 20
Great support a local company, which is what brought me here. Working with Mark at the Fairfax store was easy and he had a great deal of knowledge between the TV's I was looking for. I had them do the install as well, Romeo was great and it looks fantastic. Nice to finally have a clean install with no wires. Overall the experience from purchase to install was easy and it was nice to work with some good people. Definitely going back when the new sound bars arrive.
Kenneth McKune
Kenneth McKune
14:56 04 Apr 20
A long-time customer at Big Screen/Tysons, now gone, I called Michael at Fairfax, ended up buying a QN75Q60R on the phone after considering size, quality, price and immediate availability. Delivery team Romeo and Jeoffrey were fantastic, installed new TV, removed two, and transferred another - with no hitches, obvious expertise, and humor. Couldn't ask for better service.
Jim C.
Jim C.
21:23 05 Mar 20
Great experience purchasing a new Samsung flat screen TV. The salesman (who is also the store manager) was very helpful but not pushy. After installation it s clear we made the right decision. The team that delivered the TV, set it up for us and helped us move the old TV. Very helpful and pleasant. All in all, a great experience.
Robert Borchert
Robert Borchert
16:21 16 Feb 20
I not only bought a TV but made a friend . Michael Lowery greeted me and was and still is a wealth of knowledge about electronics . Michael has over 30 years experience in the industry ,I asked questions and he had answers . I looked at many Televisions in his store with no sales pressure at all . The 65"Q900R Picture got my attention Then I watched a 75" Q900R These Televisions had the most beautiful , most clear ,sharp ,pictures that Iv'e ever seen anywhere ever ! I'm 66 years old and have purchased many Televisions in my life time . I noticed another Television with a fantastic picture and got up from the very comfortable couch to have a closer look ,also checking the Price . I had found a massive 82" Samsung 8 K Q900 R the same T V that I'd been watching just the size is larger . Michael Lowery came over ,I said sold ,do you have this T V in stock and how soon can I have it delivered ,delivery was quick and a breeze .The Knowledge and level of service at The Big Screen Store Top Notch ,This small company cares about there customers ,that alone is priceless .Some that are reading this may wonder about the price of the T V ,Amazon ,Walmart ,Best Buy all had the Exact same price that I paid For my TV . The expert Knowledge and out standing service was free of charge at The Big Screen Store .Do your selves a favor and stop by and see for your self . Rob Borchert
Randy Hollstein
Randy Hollstein
20:37 10 Jan 20
The Big Screen store staff was a pleasure to work with, they are extremely knowledgeable and the pricing was as good or better than the big box stores and/or Amazon. We will be buying all our Flat Screen TVs from them in the future! Oh, they deliver too.
Don Mackintosh
Don Mackintosh
19:51 10 Jan 20
Salesman/Manager Michael was exceptional in his customer focus, product knowledge, and suggestions for meeting our viewing desires. The store itself was very user friendly; clean, uncluttered, and with visually-appealing product displays. Delivery of our new TV was easily scheduled and extremely professional. The delivery crew members were a credit to the store. If you go into the store chances are you'll come out a new TV owner.
Jon Silberman
Jon Silberman
17:15 09 Dec 19
Excellent, low pressure sales assistance, competitive prices, free extra warranty year and delivery made my TV and soundbar purchase at the BSS a pleasure.
Jim Khoury
Jim Khoury
16:55 09 Dec 19
Fast delivery and the guys were very accommodating. Highly recommended.
Fran Eckley
Fran Eckley
07:22 04 Oct 19
We went here to find a console for our big tv. The experience was very good. We ended up getting a discontinued console that saved us a lot of money. The salesperson was so helpful and aware of our price constraints helped us find the one that was big enough and not overpriced.
Constantine Kazakos
Constantine Kazakos
14:37 02 Sep 19
Very good and reliable service. All transactions were completed on the phone and the installation of my TV, on site, was performed flawlessly.
M Myers
M Myers
01:40 18 Aug 19
Wasn’t pressured to buy. Very helpful staff. We bought when we were ready.
robert zarzar
robert zarzar
17:45 13 Jun 19
Great products. We love our Samsung 4K and our custom made cabinet. Watching shows has never been better. A big thanks to Mark for all his help. The service is outstanding. And when you are spending for quality, service is especially important.
Harold Kober
Harold Kober
20:42 06 Jun 19
Fast service and beat best buy for price, warranty, and delivery options.
Harold Kober
Harold Kober
15:43 06 Jun 19
Fast service and beat best buy for price, warranty, and delivery options.
Deborah Campbell
Deborah Campbell
15:32 06 Jun 19
Great advise in the showroom by Essy and quality installation by Vincent. TV Screen had an imperfection when unboxed and the Big Screen Store scheduled and replaced the TV within 48 Hrs. Highly recommend this vendor.
Harold Kober
Harold Kober
19:49 20 May 19
Fast service and beat best buy for price, warranty, and delivery options.
Barry Shackelford
Barry Shackelford
15:06 15 May 19
Products are great (both TV's and the amazing seating they offer.) Very professional staff. Can't go wrong here.
Steve Graham
Steve Graham
15:20 12 May 19
Great people. Great response. Very knowledgeable. Recommend highly.
Phyllis Schneider
Phyllis Schneider
16:31 13 Apr 19
Great service, good selection and quality, fair prices. Would definitely recommend. We purchased a TV, console cabinet, and soundbar.
Phyllis Schneider
Phyllis Schneider
01:15 07 Apr 19
The personal service at the Fairfax Big Screen Store is excellent. The quality of the products they carry, such as Samsung and Bose are rated as some of the best. When they have sales the deals are especially appealing although their regular prices are good and competitive anytime. Delivery and set-up were on time and so helpful. Our purchase consisted of a 75” Samsung TV, Bose Soundbar, and console to set the TV on as I did not want it hung on the wall. We are having a little issue with the soundbar (may be user issue!) but am confident if we reach out to the store we can get the assistance we need.
Edward Nead
Edward Nead
23:53 18 Jan 19
Matching prices, double warranty, cutting edge technology and a knowledgeable sales staff that answered every question I threw at them. I will definitely be back!
Chuck Black
Chuck Black
20:54 11 Jan 19
I had a problem with my Samsung 55 inch TV, the staff was great and worked hard to resolve the problem. But the third party extended warranty company they use is awful. I started in Aug with a repair ticket, two different repair companies and no shows later, company number three picked up my TV and I finally received a new TV in Dec. Again the Big Screen Store staff are great!
Myron Radio
Myron Radio
17:03 04 Jan 19
This company is extraordinary on every corner of the business - Sales, Technical Support, Service. They are all very professional, yet personable as they focus on meeting your needs.
Nancy Cunningham
Nancy Cunningham
21:35 16 Dec 18
Knowledgeable staff. Very pleasant experience and great prices all around.
Brent Fritzeen
Brent Fritzeen
20:38 04 Dec 18
Great products and service at the Big Screen Store. Our salesman was Essy and he was extremely helpful and very knowledgeable. I definitely prefer the Big Screen Store over big box competitors and plan to buy another TV next year.
Michael Bowley
Michael Bowley
18:30 29 Nov 18
Staff was great. Straight forward, honest, up front, and very pleasant to deal with. Anwsered all my questions in simple easy to undsrstand verbage. Thanks so much for an incredible experience.
Edgar Wimberly
Edgar Wimberly
22:03 27 Nov 18
Best TV buying experience ever. Knowledge sales staff, picked out the Samsung UHD TV. Next day delivery, service folks removed old set, set up new one. No muss, no fuss, no box to throw out. Best prices and service. Why go anywhere else.
Michael Rotter
Michael Rotter
13:11 04 Nov 18
Jason was knowledgeable, helpful, but not pushy. I had a good TV buying experience.
Rise Putzke
Rise Putzke
00:25 20 Oct 18
Wanted a big screen got a better price than Amazon and was set up and working perfect in 1 day.
Clayton Russell
Clayton Russell
02:44 04 Sep 18
This is THE place to go for all of your TV and audio/video needs. They go above and beyond to find the best deal to fit your needs and have the personnel that guide you every step of the way. Never pushy, never tying to sell you anything more than you need/ask for, just top-notch, ultra-knowledgeable salespeople who truly have your best interests in mind. I worked with Matt at this store and appreciated his attention to detail and willingness to find the best deal out there on my new Samsung TV. It was a throwback to when stores placed emphasis on customer service, followed through on commitments to the customer and provided an outstanding customer experience. I will be returning here for all of my future Audio/Video needs.
Michael Duncan
Michael Duncan
19:09 29 Aug 18
Very low pressure informative experience at the store. We got the best price and prompt professional installation of the product. We are very pleased with our experience at the Fairfax Big Screen Store.
Karina Mccloud
Karina Mccloud
14:07 14 Aug 18
Matthew Cooper provided an excellent service when we came into the store. He paid attention to details, answered all of our questions and gave us options based on our needs. Highly recommended. Thank you Matthew!!
RICARDO GONZALEZ
RICARDO GONZALEZ
20:54 15 Jul 18
I have purchased several big screen TVs from this store for the past 15 years. No pressure sales. Best deal in terms of price, service and selection. Their installation staff is professional and friendly. They also have a great selection of home theater seating arrangements. Strongly recommend them to anyone interested in buying big screen and home theater seating.
Joe Clark
Joe Clark
20:31 29 Jun 18
The Experience was excellent!Essy did more than I expected;True professional in all aspects ofThe the Sale!! His presentation sold meOn your product!Your company is very fortunate to have This caliber of person promoting your Product!Thank You for making this transaction a stress free Exercise!Have a prosperous year!!!! Joe clark
BMF
BMF
01:00 04 Apr 18
Although prices tend to be a wee bit higher than the Best Buy and HHGregg type of stores, the employees at The Big Screen Store on Lee Highway in the City of Fairfax offer more value with their knowledge.
BMF
BMF
19:55 06 Jan 17
Although prices tend to be a wee bit higher than the Best Buy and HHGregg type of stores, the employees at The Big Screen Store on Lee Highway in the City of Fairfax offer more value with their knowledge.
Fairfax City Reporter
Fairfax City Reporter
12:31 25 Oct 16
The Big Screen Store is a retailer store located on Lee highway, Fairfax. It retails in TVs, home theater systems, audio equipment & furniture such as couches & chairs. The store offers competitive prices and various services in terms of delivery and setup. Furniture items are really durable and soft. Do not hesitate to do business with this store again. You will enjoy great experience of shopping at The Big Screen Store.
See All Reviews

Rockville Big Screen Store


Randy Herron
Randy Herron
14:33 28 Feb 24
Thank you for. Great experience buying my 86” Samsung TV. I called my local store and they were out of stock. They called me back and said they found one at another store and would pick it up and deliver to me on Saturday. It arrived on time and the 2 gentleman who delivered it were fast and friendly. Thank you to the Big Screen Store.
Mario Palacios
Mario Palacios
15:01 02 Feb 24
If you like dealing with informed professionals, and not some part timers at a “big box” store - this is the place! The process was stress free, we looked at various models and audio options. Looking for the best options for our home. Competitive pricing with the installation performed by professionals. The only place to be televisions in MOCO.
stevezug
stevezug
23:23 16 Jan 24
I highly recommend The Big Screen Store! Should've bought my previous TVs here, and I'll buy any future one here. They will at least match (and usually beat) ANY price on the quality brands—sure did with my large Samsung TV. They delivered my TV on time within a narrow delivery window (which I chose), called me when they were on the way, installed it in just a few minutes, took the away the big box, and then were gone. Great experience from start to finish!
Michael Baumann
Michael Baumann
18:53 10 Jan 24
Very relaxed atmosphere and knowledgeable sales people. It is a lot less hectic and more personable than other stores. Delivery was quick and the people were very helpful when I went back to ask questions about my new equipment. On top of that, great prices.
Sandra MacCracken
Sandra MacCracken
15:16 10 Jan 24
We don’t even bother to go to any other store for our TV’s. You can’t beat the price and the knowledge of the different sets. Just bought our 4th set (updating). Very nice people to work with!
Sandra MacCracken
Sandra MacCracken
20:02 05 Jan 24
We don’t even bother to go to any other store for our TV’s. You can’t beat the price and the knowledge of the different sets. Just bought our 4th set (updating). Very nice people to work with!
Sheldon Hochberg
Sheldon Hochberg
16:00 27 Dec 23
The Big Screen Store is a very good place to buy a large screen television. The sales service staff (Barry) is excellent, patient, and explains the various choices. The prices are competitive. Delivery and set up went well.The only shortcoming is that the setup was done so fast (the delivery truck got to our home on Saturday at 5:00 pm and had 4 more deliveries to make that evening) that we had to spend more time than we should have to learn the various settings for, and features on, the television and the soundbar that we purchsed. There is no single video available that provides the needed guidance for all the features on Samsung smart tvs and the e-Manual available online is not well-written.My suggestion is the The Big Screen Store should create it's own videos for customers to help us learn and take advantage of all the features available in the televisions and soundbars that they sell.
Kim Dassing
Kim Dassing
22:16 22 Dec 23
Always helpful and fast delivery. We've ordered three Samsung TVs over the past 4 years. Highly recommend The Big Screen Store.
Doug Miller
Doug Miller
11:34 08 Dec 23
I was relocating and needed to buy two new big screen TVs. I told my best friend I was going to go to Best Buy. He pushed me to instead go to Big Screen because going there meant I would deal with a professional, who only does one thing, and that is sell big screen TVs. I was so impressed with Jason. He was extremely knowledgeable, professional, and friendly. He helped me picked out the right TVs. And the delivery team was awesome. I love my new TVs. It was an effortless process getting everything done.
Nick
Nick
09:33 07 Dec 23
I have purchased all my TV's at the Big Screen Store. This last one, I put a little more thought into it by doing a little research- asking a lot of questions, and found myself right back at this store.Mike Lowery, (not the movie icon) was super helpful in answering questions. A lot of questions. He sat down with me and we looked at several TV's and finally settled on what I could afford and there was no upsell pressure.TV arrived yesterday and here we are.
Diana Schonfeld
Diana Schonfeld
21:12 03 Dec 23
After having no one offer to help me at Best Buy down the street, I hopped in the car and drove over to The Big Screen store. I was immediately greeted by a friendly gentleman named Michael who took the time to listen to what I was looking for and explained the different technologies and price range. It was a great shopping experience and I left with a purchase I’m extremely pleased about.
David Stokes
David Stokes
21:18 14 Nov 23
When I walked in the store… never did I think I was going to get the customer service I received. First greeted by Mike and he was absolutely amazing. Went through the details was very knowledgeable and made me feel at home! Came in the next day and dealt with Barry who was just as amazing! Made sure I was getting helped out and fixed a few issues for me and talked about life for a little. If you need a TV, couch, sound system or anything else. THESE ARE THE GUYS TO GO TO! Ask for BARRY OR MIKE! They are the BEST!
Gary Paul (Biggury419)
Gary Paul (Biggury419)
12:23 12 Nov 23
I truly don't have anything that I can say that should stop someone from doing business here. I had the pleasure of speaking with the owner before stopping by their Rockville location. I was helped by Steve, who helped me choose the perfect 65" OLED Samsung TV, and pairing it with the Samsung 11.1 surround sound system was a perfect option!! Thanks to all the folks at the Big Screen Store, which is the only place I'll go when upgrading my Samsung TV!
Andrew marcus
Andrew marcus
13:01 29 Oct 23
Let me just say we were treated very rudely at the Fairfax Location and would never go back. However, Barry in Rockville turned that whole situation around. Found us solutions, he is incredible non pressure and woukd fo business with him any day. I highly recommend him. Complete transparency and honest. It was worth the drive.
Maurice Miles
Maurice Miles
21:19 27 Sep 23
Jason was very knowledgeable regarding the Samsung television of choice. The Big Screen Store has great pricing, to include no sales tax, extended warranty, and quick delivery. What more could you ask for?! I’ll be sure to return for my next Samsung television purchase. Thanks for the first class service!
Alan Simensky
Alan Simensky
06:36 21 Sep 23
This is a great place to buy a tv. They are very knowledgeable, have great options, and delivery is fast and easy. Highly recommend.
Manucher Daruvala
Manucher Daruvala
21:42 01 Sep 23
Ed hodge is extremely knowledgeable and friendly and spent valuable time in demonstrating the Samsung Oled TV and the soundbar. I was highly impressed and made the purchase. The store is very well laid out and the after sales service is excellent. We are very happy that we made the right choice of visiting and making our purchase at The Big Screen Store.
Manucher Daruvala
Manucher Daruvala
02:14 04 Aug 23
Ed hodge is extremely knowledgeable and friendly and spent valuable time in demonstrating the Samsung Qled TV and the soundbar. I was highly impressed and made the purchase. The store is very well laid out and the after sales service is excellent. We are very happy that we made the right choice of visiting and making our purchase at The Big Screen Store.
James Rhyne
James Rhyne
00:39 27 Jul 23
Excellent selection of Samsung flat panel TVs. Staff is very knowledgeable and helpful. Prompt delivery of merchandise.
Gregory Jefferson
Gregory Jefferson
18:26 06 May 23
Purchased three Parker Hill Sectionals, a fireplace TV stand, a Samsung QN85QN90B, and the Samsung 990B sound bar system with rear atmos enabled speakers. Ed and Mike were extremely knowledgeable and very easy to deal with. Highly recommend working with him and his colleagues.
Gregory Jefferson
Gregory Jefferson
14:04 11 Apr 23
Purchased three Parker Hill Sectionals, a fireplace TV stand, a Samsung QN85QN90B, and the Samsung 990B sound bar system. Ed was extremely knowledgeable and very a easy to deal with. Highly recommend working with him and his colleague.
Octavius Brent
Octavius Brent
07:46 07 Apr 23
Jason was very patient with me through the entire process even though I ask two millions questions. He made sales process so easy and comfortable. Yes, I would recommend the Big Screen Store to all my friends and family and I would also tell them to Jason.
James Yodichkas
James Yodichkas
13:48 04 Apr 23
From the time I walked through the door until the installation crew completed their work, everything was superb. The picture and sound are awesome and I am enjoying everything the system offers. Would recommend anyone interested in a great experience visit The Big Screen store.
Michael Benefiel
Michael Benefiel
21:18 07 Mar 23
I walked into The Big Screen Store and met Mike Lowery, who was helping another customer. I watched as he answered questions and demonstrated his knowledge of the variety of screens, soundbars, and options. He finished with this customer and proceeded to answer all my questions. Offering financing was the deal-maker and I have been enjoying my home system ever since it was installed.
Arnold Aubrey
Arnold Aubrey
17:11 01 Mar 23
My wife and I had the opportunity to work with Mike Lowery at the Rockville store concerning leather theater seating. Mike made our shopping a very pleasant experience, with no pressure. After looking around at other stores, we decided that the Big Screen Store had what we wanted, so we returned, and bought a seating group that was an upgrade from the original model. Mike explained the delivery date, setup, and the warranty of the model. The seating was delivered as promised.
Barry Cohen
Barry Cohen
19:39 02 Dec 22
Definitely an easy buying experience. No hunting for someone to help you and the people are nice to deal with. I also didn’t have to shlep my large TV and soundbar home. It was delivered, installed and set-up in a day. And they matched a better price I found on Black Friday.
Reyna Vargas
Reyna Vargas
20:55 30 Nov 22
I’m very satisfied with the Big Screen Store in Rockville, we received a great attention to customer service questions in the show room, accurate availability and fast delivery. In two days we had our big TV, sound bar, and tv stand set up in our basement + in our business conference room.
BigMaMaSaiyan
BigMaMaSaiyan
19:10 19 Aug 22
I absolutely loved my experience at the Big Screen Store. My husband and I stopped in by chance and ended up making a purchase. We worked with Ed Hodge. The staff is knowledgeable and friendly. They anticipated our concerns and taught us everything we needed to make the best purchase possible. They even have the furniture you need to support your tv. I will be buying all of my home theater items here!
David Birks
David Birks
18:52 10 Aug 22
This was hands down one of the best retail experiences I have ever had, across any type of product/service. Mike Lowery at the Rockville location was top notch. Amazing customer service and expert level product knowledge. They price match all major retailers as well. I see no reason to shop TV/audio/theatre products elsewhere. Here you are treated like your business is valued. I'll be going back in the future for sure and would recommend friends/family to do the same.
Barry Spatzer
Barry Spatzer
20:46 04 Aug 22
Amazing experience, Ed was a fantastic salesperson. Can't believe I almost went to best buy... that would've been a huge mistake.
Saul Schweber
Saul Schweber
21:35 03 Aug 22
Extremely knowledgeable. No pressure. The installers were fantastic and made modifications to my current wall hanger.
Judy Lapping
Judy Lapping
21:57 12 Jul 22
Our salesman was very knowledgeable and very helpful. In less than one hour, we had selected a TV and sound bar at an excellent price! Best of all, installation took place the next day! Romeo and James came to our house right at the appointment time, and they very competently installed our new system. In addition, Romeo gave me operating directions in a clear and concise manner. Outstanding!I will only shop at the Big Screen Store for a television.
Tim Davis
Tim Davis
20:32 05 Jul 22
What a great experience. I recently purchased a 55" Samsung TV from BS store on Rockville Pike. My first trip to a BS store. I was truly prepared for high pressure salesman to tell me that I needed a bigger screen TV, etc. That didn't happen. Barry the store manager showed me the difference in picture quality, etc. so that I could make the best decision about what type of picture quality I wanted. Again, no pressure. Bottom line I bought the TV I wanted within my budget. Barry couldn't have been nicer and Romeo and James were experienced and awesome installers. Their technical expertise resulted in a perfect wall mounting and installation. All three are great Ambassadors for the BS franchise. Thanks to all and Barry I hope the french toast you had for breakfast wasn't too cold after you helped me. Regards, TAD
Tim Davis
Tim Davis
10:33 01 Jul 22
What a great experience. I recently purchased a 55" Samsung TV from BS store on Rockville Pike. My first trip to a BS store. I was truly prepared for high pressure salesman to tell me that I needed a bigger screen TV, etc. That didn't happen. Barry the store manager showed me the difference in picture quality, etc. so that I could make the best decision about what type of picture quality I wanted. Again, no pressure. Bottom line I bought the TV I wanted within my budget. Barry couldn't have been nicer and Romeo and James were experienced and awesome installers. Their technical expertise resulted in a perfect wall mounting and installation. All three are great Ambassadors for the BS franchise. Thanks to all and Barry I hope the french toast you had for breakfast wasn't too cold after you helped me. Regards, TAD
JustWill (JustWill)
JustWill (JustWill)
18:59 03 May 22
I enjoy the kind and knowledgeable customer service by the staff, I got my T.V. the following day, I will continue to use this business in the future.
Elizabeth Piotrowski
Elizabeth Piotrowski
14:20 07 Apr 22
Easy and fast. very helpful and the tv/sound bar is amazing.
James Mich
James Mich
20:51 29 Mar 22
Great selection of Samsung TV's. Salespeople are experts on all of them. Very knowledgable. Prices are competitive with big box stores. Delivery and set up the next day. Perfect.
Tonydalina Santos
Tonydalina Santos
18:36 25 Mar 22
I usually buy my TVs at a big box store and install them myself . I walked in to compare prices on a TV and left purchasing a TV and soundbar. Barry did an excellent job explaining all the differences between the TVs. Without a doubt great service and the installation was absolutely worth it. Hiding the cables behind the wall wasn't something I would ever do myself. On a big screen TV you owe it to yourself and let these guys do it for you.
Jeffrey Reinsch
Jeffrey Reinsch
17:05 15 Mar 22
Good all around experience. Salesman was friendly and helpful and the installation crew were professional and courteous.
joy thomas
joy thomas
15:13 08 Mar 22
Excellent End to End Experience. Service was amazing and the installation process was phenomenal.
baddestdad1
baddestdad1
22:16 07 Jan 22
I just finished mounting my TV.. Thank You for the Prompt service! The Delivery Guys tested the TV before they left before they left, so I didn't have to. They were awesome! I'm almost finished wiring the speakers and putting everything the theater sound together.. Then, I will really Enjoy it! Thank You Big Screen Store!
baddestdad1
baddestdad1
21:03 07 Jan 22
I just finished mounting my TV.. Thank You for the Prompt service! The Delivery Guys tested the TV before they left before they left so I didn't have to. They were awesome! I'm almost finished wiring the speakers and putting everything the theater sound together.. Then I will really Enjou it! Thank You Big Screen Store!
ERAU 99
ERAU 99
19:38 21 Dec 21
Absolutely the best! Knowledgeable salespersons and relaxed, no pressure shopping experience. We visit big screen ever year for our television and entertainment upgrades. The installation experts are friendly, efficient and thorough.
Rolando Cortez
Rolando Cortez
21:47 30 Nov 21
The Big screen store has the best TV's, Sound equipment's and furniture and price as well. The people are also friendly and nice. Try them out!
Sean McVeigh
Sean McVeigh
18:20 18 Nov 21
I had a lot of difficulty convincing Amazon and Best Buy to deliver to me one time. When I contacted the Big Screen Store with questions, one of their owners emailed me back and helped me out. Then I was able to make an easy appointment for purchase and for delivery of my new 4K TV. I love the TV and I appreciate the actual customer service from Big Screen Store that is so lacking in most places these days.
Nate Engler
Nate Engler
18:01 08 Nov 21
Great experience at the Store. Steve gave a no-pressure presentation with the TV's. Delivery service however is another matter. TV came, and the guys eye-balled the entryway to the basement and said it wouldn't fit. Didn't even try to bring it down.Said they could open the box and try to bring the TV down that way, but that I would have to sign something in order to absolve them of any damage to the TV and my walls. Not sure how I feel about that customer service. I paid thousands of $ to purchase this TV, and you can't try and get it down?I'm in contact with the store now, and hopefully we can work something out since I think that if they can take the TV out of the box, they should be able to maneuver it around the doorway and bring it down.**I want everyone to understand, the guys at the store were great (Steve in particular). What I didn't like was the lack of trying from the delivery men to even attempt to bring my TV downstairs. I get it, they don't want to be liable, but they could at least try.
Michael Francis
Michael Francis
00:26 27 Oct 21
I purchased a Sony TV from Best Buy back in July that I had to return because the TV went "black screen" after just the 1st week..smh. So I decided to visit The Big Screen Store back in August to see if they could provide a better TV and shopping experience. And they did a great job helping me find the right Samsung TV for my living room. So far it's been the BEST decision I made buying a 55" from them!
Jill Shaffer
Jill Shaffer
15:08 20 Oct 21
The staff was amazing and very helpful in making my decision on my new tv. I wouldn't go anywhere else. Prices are the best and customer service is the best ever.
Joy Nearpass
Joy Nearpass
17:02 19 Oct 21
Absolutely amazing! Thinking with the pandemic, no way would I be able to get the recliners I wanted!!!Well, 1 week later we are are sitting in our comfy recliners watching on our projector tv!!!Steve and Mike were amazing, and literally made it happen!Recommend them highly!!
Will Trokey
Will Trokey
15:03 12 Oct 21
Very impressed with The Big Screen Store! A friend strongly recommended it to us and when we were ready to buy a new TV we knew were we want to go.Barry was an excellent salesman who guided us to the perfect TV for us and didn't try to oversell us on things we didn't need. And Romeo and the service team who came to the house were so professional! They were and gone before we knew it. And they made sure we were company with the using the TV as well as provide their contact for any future questions. These teams made the process super smooth and easy.We are in love with our TV!! Thanks Barry and Big Screen Store! We will be back when we buy our next TV.
Ally Falby
Ally Falby
15:24 15 Sep 21
Friendly, courteous and efficient. Made great recommendations for my entertainment pleasure. Nice work!!
Spencer Butt
Spencer Butt
01:26 09 Sep 21
We had an awesome experience with Barry. He found us a great deal on a couple of tvs, a sound bar, and a tv mount. The arrives two days later, were checked out by their team and we were watching them a day later. It was great to hear about the different options from an expert. I recommend that if you are looking for a TV head to the Bus Screen Store and talk to any of their staff.
Jonathan Halling
Jonathan Halling
22:34 31 Aug 21
We had a great experience at the store. Great sales team. Delivery went smoothly. And the couch is awesome!
Chad Vickery
Chad Vickery
16:37 05 Aug 21
In purchasing my TV, I walked into the Big Screen Store and was quickly helped. I ask my questions and receive clear answers. I purchased my TV quickly and professionally. Most importantly, there was an technical issue with my TV after installation and the Big Screen Store quickly resolved it. In the age of big box stores, this level of service was/is greatly appreciated.
Trevor
Trevor
10:29 27 Jul 21
Best place to get a Samsung which they now exclusively sell. Their price is always better than Best Buy. Delivery was fast and the setup fee is reasonable.
Greg Potter
Greg Potter
20:42 22 Jul 21
Big Screen was not what I expected. It was comfortable, pleasant, professional and helpful in sorting out and ordering what I needed. Well worth taking the time for the visit. The delivery and installation was perfect. Definitely 5 star performance. Like going back in time time to helpful retail store.
marilyn richert
marilyn richert
20:45 24 Jun 21
The delivery people showed up in the middle of their appearance window and quickly removed the old TV and hooked up the new set. They took time to explain some things to me, and they did not leave until my questions were answered. I will return to this store for my future purchases.
David Morrison
David Morrison
19:49 22 Apr 21
Excellent product; great prices; very knowledgeable staff; and great follow-up. I had a question after installation about how to operate the sound bar and I got an immediate response with help that solved my issue. I highly recommend.
Dennis Kiefer
Dennis Kiefer
14:15 15 Apr 21
Great prices (I got 18.5% savings over competitors). Outstanding free delivery (prompt, courteous and efficient). And great service in showroom where I could compare products side-by side. Why buy on-line when you can get service and prices like this.
G T
G T
15:35 02 Apr 21
This is a great company with super sales people. Mike Lowery and Barry go above and beyond to make the customer feel comfortable, well informed and secure in making the best purchase. I cannot recommend more highly as the experience was first class beginning to end. Thanks Mike and Barry.Greg T.
katha lacy
katha lacy
14:25 31 Mar 21
I had a specific budget and features in mind, and Barry did not try to oversell me or pressure me in the least. I hadn’t had a television in 16 years, and many things had changed, but Barry patiently explained things and let me practice with the controls. I have a traumatic brain injury and said that I might forget, but he said that the guys who did the installation would show me again, and if I STILL had trouble, I could always come back.The people who installed it were very helpful and did a great job (& explained again). They cleaned up and I just had a beautiful new TV on the wall - it was like magic!I highly recommend this business for their ethics, service, and product line.
Sherrelle Johnson
Sherrelle Johnson
15:08 24 Mar 21
My experience at the Big Screen Store was wonderful. In less than 30 minutes, I was in and out, and my TV was delivered two days later. Excellent customer service!!
Oscar Giron
Oscar Giron
21:49 02 Mar 21
I visited The Big Screen Store in Rockville, MD to look at credenzas. I was helped by Mike. L. I explained to Mike that I only wanted a credenza since I was going to purchase my TV from a box store. Mike showed me credenzas and explained what the benefits were if I purchased a TV from The Big Screen Store. There was never any pressure from Mike. I took his information and went home and did a little bit of research on my own. I also read reviews on The Big Screen Store and was very pleased with what I read. I went back the following day and purchased a credenza and a TV from Mike. In the following days, I purchased a loveseat and a soundbar from Mike. Delivery and installation was FAST and EASY (next day). The delivery and installation folks were just as pleasant and professional as Mike. For each transaction, I dealt with Mike and each transaction was speedy and professional. I would highly recommend purchasing from The Big Screen Store and commend Mike for his professionalism and knowledge of the products.
Michael Rae
Michael Rae
17:21 23 Feb 21
Knowledgeable friendly sales. Delivery and installation went smoothly. I even found a lower price from another Samsung dealer a week later and was promptly refunded the difference.
Glen Kessler
Glen Kessler
20:47 02 Feb 21
Very pleased with my purchase and delivery experience from Big Screen Store. Called in my order and the process was super easy. Delivery guys brought the 88 lb tv all the way into the room I wanted it. They tested it and put it right back into the original packaging since I wasn't quite ready to install it.
Adam Gullifer
Adam Gullifer
13:08 27 Dec 20
Ohio Delivery went smoot for a large TV. Great prices and added warranty. Don't be surprised to receive a phone call so they can explain the remaining procedure of your delivery. Jason was great!
Mohamed Abdou
Mohamed Abdou
12:34 25 Dec 20
I was very impressed by how the sales staff was helpful but not pushy. I felt comfortable asking questions without getting the pressure that I have to buy now. The delivery was within the window quoted on the morning of the delivery day. The delivery team was very courteous and professional. They hooked up the TV made sure it worked.Overall, it was an excellent experience and I would definitely recommend buying from the Big Screen Store.
Ryan Wright
Ryan Wright
03:54 16 Dec 20
Customer service was amazing. Treated us like family. A1 in my book. Tv arrived just as promised and the delivery guys were very helpful as well. Extremely recommended A++!
Yael Tamir
Yael Tamir
00:11 11 Dec 20
Great service. Streamlined the process. Transparent and answered every single question I had.
charles stanley
charles stanley
14:35 10 Dec 20
Frankly, after years of disappointment with many retailers, I was a little worried to buy from any place than Amazon. But I must say that the help given to me in selecting my TV and sound system without actually going into the store was invaluable. Sure, plenty of salesmanship, but it was fair and honest. Delivery and install was fast and efficient. Overall a very convenient experience.When the price dropped several days after my purchase, the $200 difference was refunded, as promised, without resistance. When I had trouble with my sound bar after 28 days, they immediately offered to exchange it. Actually the problem with the sound was not the equipment it was my lack of understanding...it didn't come with a user guide. Also, there were some characteristics that weren't explained. The manufacturer's customer support straightened it out for me. I am happy with my purchase and would recommend The Big Screen Store.
alan goldberg
alan goldberg
21:23 01 Dec 20
I have a bad back. Steve Seltzer took time to assess my needs and found me the perfect recliner. My only problem is that when I sit in it I always fall asleep.
Paul Eder
Paul Eder
19:54 06 Nov 20
Outstanding installation from Javon and team. Fast, precise, super friendly and knowledgeable. Selection in-store with Barry was perfectly tailored to my needs for TV size, TV model number, and speaker capabilities.
jason fischbein
jason fischbein
11:48 21 Oct 20
My second TV from them. Steve in Rockville did a great job getting me the right TV and soundbar for my needs. Their pricing is always the best which allowed me to buy with confidence.
David Ottalini
David Ottalini
01:21 21 Oct 20
We were well taken care of. Only sell new model Samsung’s but the TV we got is fantastic. Delivery and installation was quick and easy. Highly recommend Big Screen Store.
mary vassallo
mary vassallo
02:58 11 Sep 20
We were looking for a tv to use in our back patio, roll out occasionally and they found the perfect glare free tv. Great price, delivery was quick and staff friendly and knowledgeable. We love our new tv and are grateful for your experienced suggestions re:tv cart, cable ideas etc. thanks for a great experience. We will be back when we need our next tv
Virgil Crawford
Virgil Crawford
15:37 10 Sep 20
Service at shop was great - really great! Install was smooth, however I was a bit disappointed that the (young folk) doing the install don't seem to understand that old folk like me need a little more help. I am 62, I don't really understand how to hook up to the net, and consequently I still can't really watch the TV today or enjoy the thousand dollar sound system that I purchased along with two thousand dollar TV. I am going to try again Saturday when I don't have to work, but I do wish I had seen a little more effort on their part in this particular area. I have been buying from you since the 1990s, and you still do get my vote!
Peggy Metzger
Peggy Metzger
16:53 02 Sep 20
The store was good for the purchase - very happy. Service technician Romeo is the best!
Dapper Don
Dapper Don
22:21 29 Aug 20
If you want a great deal this is the place to go.
gary berry
gary berry
20:46 27 Jul 20
Great service and TVs and the TV was delivered the very next day.Also The salesman Barry was outstanding. This is my second TV from the Rockville, MD store. I will buy more in the future.
Wesley Gibbs
Wesley Gibbs
20:09 27 Jul 20
The company is great. Prices are good, installation is scheduled quickly and installation always goes smooth. We just bought our second big screen tv from them, in both cases, the tv's were installed less than a week from the time of purchase.
Mark Shayman
Mark Shayman
20:05 27 Jul 20
I recently purchased a television from The Big Screen Store after having a terrible experience with a big box store that sold me a television that they did not have. My experience with the BSS was great. The price was excellent and the service was outstanding. Based on this experience, I purchased a second television from them two weeks later. Same great experience.
Kenneth Josovitz
Kenneth Josovitz
16:11 17 Jul 20
They did a great job from the the time I entered the store in helping with my selection, to delivery and installation. I had a minor cable problem that was fixed immediately by the tech Romeo. Romeo rocks! The service in the Rockville store was suberp! After this experience I will never go anywhere else.
Joseph Harre
Joseph Harre
17:47 23 Jun 20
I had a wonderful experience as a first time shopper. I have always purchased my Samsung TVs from Costco, but given the pandemic, I wanted to spend my money with a local business. I've seen the Big Screen Store's commercials for years so decided to give them a try. This purchase was done remotely after reading the articles on their site and working with Steve at the Rockville store over the phone. After a very reasonable and no pressure conversation I purchased the TV. The price including delivery and set up was cheaper than Costco. As luck would have it, the price dropped 8 days after my purchase and true to their word, they stood behind their low price guarantee, and refunded the difference. I recommend them without reservation and will absolutely be using them again the next time I'm in the market for a new TV.
Tommy Thompson
Tommy Thompson
16:25 19 Jun 20
Great products, service and price. We have made several purchases and always happy
Helen McCulley
Helen McCulley
15:29 10 Jun 20
I bought my first big screen from The Big Screen Store many years ago. I just bought another during the pandemic - sight unseen. The process was seamless. They helped with installation and kept good contact going through the whole process. Happy with my purchase, purchase price, and service.
Mike Silverstone
Mike Silverstone
23:11 10 Apr 20
Great price, Barry was great no pressure thought of little accessories needed that i didnt, knows his business
Anne Rolls
Anne Rolls
22:29 05 Mar 20
Our 20-year old projection screen TV died on the Friday of President's Day weekend. After hearing adds about The Big Screen Store for years, we thought we'd check their store out first. They have a clear website for people like us who know what kind of screen will work for our viewing habits, and who also can't afford the stars and the sun, so we figured out exactly the kind of TV we wanted when we arrived at the store. They were helpful, easy-going, knowledgeable and fun to talk to, so much so that we decided to end our search for the 'perfect' big-screen TV right there, in their laid-back showroom. We couldn't be happier with the Samsung 65" TV that we chose, especially because the sale price was better than the sale for the same TV at Best Buy (sorry, Best Buy).
Karla Perez
Karla Perez
22:47 11 Feb 20
Superbowl Sunday was approching and the TV broke.....what do you do now except buy a new TV! We are so happy that we purchased one from a company that had a great product line and superior customer service. We will recommend all of our family and friends here and our future purchases will only be from this highly respected company. Thanks Steve!
Margarita Litvak
Margarita Litvak
16:37 23 Jan 20
Knowledgeable, friendly, clearly experienced. Felt that they were trying to get us the best deal on something we wanted rather than upsell us. Great return policy (we returned a wall mount). Thanks!
Richard McEntire
Richard McEntire
20:48 10 Jan 20
Customer centered, gave good advice, no high pressure sales tactics, and very good price. A really good experience.
Richard McEntire
Richard McEntire
21:19 04 Jan 20
Customer centered, gave good advice, no high pressure sales tactics, and very good price. A really good experience.
donb007b .
donb007b .
17:58 09 Dec 19
Barry was excellent! He understood what I was looking for, and he walked me through all of the available options on the TV I had decided to purchase. He was also able to provide comparisons to similar models so I could feel confident with my purchase! He absolutely knows his stuff!!! Marvin and his colleague delivered the TV a few days later, right on time! They were very professional and respectful - they even took off their shoes before entering!! Overall, a great experience with the Big Screen Store on Rockville!
Brian
Brian
17:18 09 Dec 19
So easy to buy a new TV here. Friendly staff, and the delivery and set up guys were fantastic!
Greg Faron
Greg Faron
16:44 09 Dec 19
The sales process was quick and fair. The installation was incredible! Our installer fished wires and sorted our sound system perfectly. Great service!!
Marcia Riemenschneider
Marcia Riemenschneider
14:13 31 Oct 19
Very helpful, no high pressure sales here, and they will tell you the best bang for your buck.
Carlito Rosa
Carlito Rosa
15:48 30 Oct 19
Great customer service had to switch the review
Josh Guerrero
Josh Guerrero
14:43 14 Oct 19
Me and wife were shopping for new furniture, sofa/TV and we couldn't just buy anything due to our recently new purchased home. We visited the big screen store in rockville a few months before we settled on our new home. We had checked out a few furniture stores in the area, but we were not impressed of the comfort/size in the couches and also customer service. I was also looking for a TV as we needed one for the home theater entertainment. I had also visited best buy and the staff was too pushy into buying a TV which is why we didn't purchase from them. After driving to different places and looking for sofa's and TV, our last stop was checking out the big screen store. As soon as we walked in, we were greeted by Barry. We told Barry we are just looking and that we would be back for a purchase in a few weeks. Barry understood and was NEVER once pushy. We sat down and checked out the 82" TV's and we had a full conversation of different things. It was like we already knew Barry. Barry is wonderful and understanding. The sofa's are so comfortable that i almost fell asleep at the store. As mentioned before we had visited other big furniture stores but none compared to the big screen. The service we received from Barry was above and beyond that we came back after signing our new home and purchased a new sofa. Had them delivered and noticed 1 was either not installed correctly or was damaged. My wife wanted to exchange the sofa's for a different style and we told Barry. Without any issues Barry went out his way to have the sofa's exchanged. The service provided from Barry made us return to the store a few days later after purchasing the sofa's and purchase a new 65" TV. Although its not the 82" that we wanted but i know 100% we will return and i will also let my family and friends to come see Barry.Thanks so much Barry.
HRKC0428
HRKC0428
11:27 18 Aug 19
This was my first experience at The Big Screen Store. I met Steve who greeted me. I told him what I was interested in. He showed me the various TVs that met my needs. He never once pushed me to purchase anything, instead, showed me the differences between the TVs. I made a decision to purchase a TV on a Monday and it was delivered two days later on a Wednesday. The gentleman gently set up the new TV where I wanted it placed and made sure it turned on.The TV I purchased was a few dollars less the Amazon, but I wanted to give my business to a local merchant, and I'm glad I did. The TV came with a one year warranty and they added on another year at no extra cost. I added on one more year for $50. I also liked the idea that they provide lifetime technical support. In fact, a day or so later I had a question and I was walked through the process to help me address the issue.I would highly recommend The Big Screen Store for the purchase of a TV.
I.F. S.
I.F. S.
01:02 18 Aug 19
The best advice I can give is if you are buying a large size TV do not go anywhere except The Big Screen Store. Here's why:1. Their price matched Amazon and Best Buy.2. They remove the TV from the box for you, attach the legs, set it on your stand, and assure the TV is undamaged, all at no extra charge and quicker than you can.3. They provide an extra year of warranty protection at no charge.4. If you know the brand and model already you want you can order over the phone without hassle5. Delivery was faster than competing storesHaving had two prior TV orders through Amazon arrive damaged/non-functional, and having then to pack them up for return, I can't tell you how much I appreciated point #2 above (for which Amazon doesn't provide, and Best Buy charges a hefty fee). My only regret is that I wish I started with The Big Screen Store in the first place!
Lynda Bloom
Lynda Bloom
21:14 21 Jun 19
Very disappointed and frustrated with my shopping experience at the Rockville Store. UPDATE: The general manager, Jason Brager, called me the same day I posted my review. He asked if I would be willing to talk to him about my negative experience with the store. I was impressed that he didn't throw his people under the bus, but instead spent a couple hours on the phone talking to all parties involved before discerning that mistakes had been made and he fully owned them. (Did not lay it on the employees, I respect that.). Additionally, he could have just refunded my money and that would have been sufficient. However, he asked if he could possibly earn back my trust with The Big Screen Store. He didn't want the sale, he just wanted the opportunity to restore their reputation. I respect that also. While I was reluctant, I did in the end find his sincerity and professionalism worthy of risking working with them. In the end, my TV was delivered and installed promptly and the installer, Romeo and his helper, did a great job. They took time to show me how everything worked. Jason called to check and make sure everything was to my satisfaction. To summarize: Everyone makes mistakes and I accepted the apology for the manager and the resolution to the issue. I do appreciate a company that stands behind their word and reputation. Kudos to Jason for running a quality firm.
Lynda Bloom
Lynda Bloom
21:14 21 Jun 19
Very disappointed and frustrated with my shopping experience at the Rockville Store. UPDATE: The general manager, Jason Brager, called me the same day I posted my review. He asked if I would be willing to talk to him about my negative experience with the store. I was impressed that he didn't throw his people under the bus, but instead spent a couple hours on the phone talking to all parties involved before discerning that mistakes had been made and he fully owned them. (Did not lay it on the employees, I respect that.). Additionally, he could have just refunded my money and that would have been sufficient. However, he asked if he could possibly earn back my trust with The Big Screen Store. He didn't want the sale, he just wanted the opportunity to restore their reputation. I respect that also. While I was reluctant, I did in the end find his sincerity and professionalism worthy of risking working with them. In the end, my TV was delivered and installed promptly and the installer, Romeo and his helper, did a great job. They took time to show me how everything worked. Jason called to check and make sure everything was to my satisfaction. To summarize: Everyone makes mistakes and I accepted the apology for the manager and the resolution to the issue. I do appreciate a company that stands behind their word and reputation. Kudos to Jason for running a quality firm.
Iza M
Iza M
12:55 17 May 19
I bought a really nice tv for my dad here along with an awesome sound bar. The guy who helped us was super friendly and helpful, I got a great deal and excellent service.
Milton Milne
Milton Milne
21:02 28 Apr 19
Great service,,,and they price match. Warranty attention has been excellent. The staff is very responsive and quick to solve your needs. Real pros...!
Robert B
Robert B
02:21 22 Apr 19
Store experience was wonderful. Installation was wonderful while it was happening but after they left I noticed the left leg on the tv stand was sticking out about an inch and not seated properly. I tried for awhile to get it installed properly while holding up the left side of the TV but it was too heavy to keep lifting and the stand wouldn’t budge and we gave up. Now every time I look at my beautiful 82” QLED TV I can only fixate on that one leg not being attached properly and that it’s not sitting level on the beautiful credenza I got from them also... sigh it’s too big and heavy for me to lift and I live alone.EDIT: I purchased another TV for a different room a couple weeks after this... good experience in store, as usual, and when they delivered the second TV, they fixed the issue with the stand on the 82"... ALL IS WELL! And... I'll be back! 🙂
petenafpak
petenafpak
22:13 12 Apr 19
This is my 3rd TV I have bought from them and each time it’s the best prices and the best service!
Wayne B
Wayne B
15:42 05 Apr 19
The products and buying process are great. The people who delivered my purchase were very hurried--bordering on being rude. Zero stars for delivery. I chose not to have the product installed so maybe they use a different set of people for installation. Lets hope so. The men who delivered my set were indifferent, at best, to the concept of "customer service", quite different from my in-store experiences.
Wilson Duran
Wilson Duran
16:09 07 Feb 19
Barry is honest, knowledgeable and very friendly. He got me exactly what I wanted and what I needed. Please talk to Barry about all your Home Entertainment needs. I still will.
Robert B
Robert B
18:32 04 Jan 19
Store experience was wonderful. Installation was wonderful while it was happening but after they left I noticed the left leg on the tv stand was sticking out about an inch and not seated properly. I tried for awhile to get it installed properly while holding up the left side of the TV but it was too heavy to keep lifting and the stand wouldn’t budge and we have up. Now every time I look at my beautiful 82” QLED TV I can only fixate on that one leg not being attached properly and that it’s not sitting level on the beautiful credenza I got from them also... sigh it’s too big and heavy for me to lift and I live alone.
Eric McKenna
Eric McKenna
15:40 11 Dec 18
This is my second purchase from Big Screen Store. The staff is always helpful and knowledgeable about the products. Got a great black Friday deal and was delivered the next day. No pressure sales tactics. They were also very friendly to my son who just wanted to run around the store and hide behind the theater chairs. 🙂
Tim Lipman
Tim Lipman
19:46 27 Nov 18
I have bought two TVs in the past two years from the Big Screen Store. Good prices, knowledgeable and friendly service. I recommend over any big box store.
Patricia C. Kay
Patricia C. Kay
18:50 27 Nov 18
I was very happy with my experience at Big Screen Store. I didn't feel pressured to make a purchase and the sales associate who helped me was knowledgeable and personable. In the end, I purchased a beautiful Samsung and have enjoyed it every day since. I will absolutely buy my next TV from them!
Chris McCasland
Chris McCasland
17:56 15 Nov 18
Great TV buying experience! Steve was very easy to work with and knew all the answers to the questions I had. Also did not try and push me to spend more. Better prices and incentives than any of the big box or Amazons. Would recommend to anyone looking for a great TV.
Ronald Dysland
Ronald Dysland
00:37 27 Oct 18
I purchased a Mitsubishi 73". Got great price and was delivered on time as promised. zthe delivery staff was very friendly and took great care in handling the TV.
dclarryk
dclarryk
02:42 22 Oct 18
Great prices, great service. I have bought two TVs from them, and had one serviced using their recommended techinician. All good.
Marvin Beitler
Marvin Beitler
15:59 20 Oct 18
I have purchased numerous TV's from the Big Screen store as well as some consoles for the sets. I go back to Mitsubishi and now Samsung. the service and set up is great. Barry our sales rep. helped us with everything. Can't go wrong.
Joe Silvestri
Joe Silvestri
11:22 25 Aug 18
Steve was helpful and professional. He was friendly; he listened; he suggested a couple options among the many; and he accommodated my delivery needs. I went to the Big Screen Store hoping for personalized expertise, and they beat my highest expectations.
Karen Walker
Karen Walker
16:07 19 Aug 18
If I could give more than 5 starts, I would! We had an excellent experience at the Big Screen Store in Rockville. We were greeted with Barry when we entered the store. We told him what we were looking for and he began showing us our options. He is very knowledgeable and worked within our budget. We are so excited with the purchase we made of a75" television and four theater chairs. Great quality and great selection. Barry is an outstanding member of this team. Speaking of team members, we also met Steve who was working at this store and was very friendly. He was working with other customers and was also very helpful. I highly recommend this store and this great team! We are excited to get our room set-up and know we will enjoy this purchase for years to come.
See All Reviews

Sterling Big Screen Store


Linda Linden
Linda Linden
01:27 14 Feb 24
No high pressure sales or upselling. Sales manager knew his products and answered all questions knowledgeably and honestly. Gave me ample time to make decisions. Delivery went without a hitch — they were on time, called when they were on their way, were efficient and professional. Prospective buyers should know that they only sell Samsung TVs, though, so take that into consideration if you have another brand in mind. For me it was not an issue, and I would definitely recommend this store.
Joseph Molina
Joseph Molina
18:52 07 Feb 24
We have purchased all of our TVs and TV furniture over the years from the big screen store and have always received great service. Also the install team was great and installed the 85 inch tv on the wall along with the sound bar and rear speakers and completely explained everything. My wife hit a wrong button and The staff at the store explained how to restore it so their follow up support is also great.
Mary Durm
Mary Durm
21:09 16 Jan 24
We have used the Big Screen Store for several TV purchases. The new Loudoun One Store is very nice. Manager Kevin was knowledgeable, answered all our questions and didn’t try to hard sell us. Our new TV is amazing and the picture is fantastic. Their price was very competitive too!
AL E
AL E
13:27 15 Dec 23
After ordering a TV from Amazon and it arriving giving nothing more than a black screen with wiggly lines, I immediately started the week-long return/pick up/credit process with them and headed over to the Big Screen Store the next day. It was recommended by a friend who said this was they only local place they'd shop for TVs and to avoid local big box stores who are notoriously unaccommodating with returns.My TV purchase from BSS was so easy! Bought the same TV in about 10 minutes, and the staff was courteous and helpful. The TV was delivered the next morning (free - even 3 flights up to my condo and into my living room), and the team opened the box to ensure the TV turns on as should. Everything was perfect from purchase to delivery and the bonus was the same TV was $150 cheaper because I didn't have to buy a 3rd party extended warranty like with Amazon. The Big Screen Store has a comparable 2-year warranty free of charge. As long as I'm in the area, I won't shop anywhere else for TVs.
Andrew Murphy
Andrew Murphy
21:10 03 Dec 23
Excellent. Truly Excellent Service. The team was knowledgeable and helpful in selecting a great TV. Post purchase support was excellent making sure we were satisfied with the delivery and installation.
S. Sale
S. Sale
11:55 01 Dec 23
We had a fantastic buying experience at Big Screen Ashburn. Charlie & Kevin were very helpful on Black Friday & answered all of our followup questions after we took delivery. I'd definitely recommend this pleasant experience over Best Buy!!
Edward Chow
Edward Chow
12:41 22 Nov 23
Bought 55-inch TV and sound bar from store in Ashburn, VA. The sales manager Kevin was knowledgeable and very helpful. listened careful to our requirements. Pricing was similar to big box stores with much better service. Delivery and hookup were timely and efficient
Steven H
Steven H
23:55 03 Nov 23
I had the best experience at the Big Screen Store in Ashburn. Charlie Whetstine helped me select a new television. He was incredibly knowledgeable and helpful. I highly recommend this location and this salesperson!!
Arun Janakiraman
Arun Janakiraman
00:13 18 Oct 23
Great selection of TVs at multiple price points. We were able to find a TV that fit our needs. Will be going back the next time for our future purchases.
M B
M B
20:45 03 Oct 23
Very honest, reliable and friendly television purchasing process from start to installation finish.
Page
Page
22:12 11 Jul 23
Customer service is the best [recommendations etc]!! Prices are reasonable and the accommodation to downsize a tv we ordered [refund was immediate] was terrific. I have ordered numerous tvs from 2 different Big Screen Stores [different cities] and have never had an issue
J H
J H
10:31 26 May 23
I have multiple properties and have purchased TV and Audio from the Big Screen store numerous times over the years. Never felt like I was being sold anything as the in-store consultants just gave very useful, unfiltered advice and information. Installers have always done a great job.
William Hiatt
William Hiatt
21:02 04 Apr 23
Charlie provided excellent service and a great price, matching a lower price on a soundbar I found elsewhere. This is the best place to buy Samsung TVs.
Paul Jantzen
Paul Jantzen
14:03 04 Apr 23
Knowledgeable salesman, prompt delivery, clean and professional all around. We are very happy with our purchase, the quality of the tv, the extra year warranty you get from the big screen and the price could not be beat.
Chris Snow
Chris Snow
01:37 01 Mar 23
Great experience from the easy online process, confirmation phone call experience, and delivery. I’m never going to an in person store and lugging a tv back to my house again! Very seamless!
Pamela Moore
Pamela Moore
14:33 15 Feb 23
We are repeat customers because The Big Screen Store always takes care of its customers. They give a level of customer service not often found these days. Charlie knows his tv’s and gives excellent advice on which tv would be best for what you want to use it for. Best price, Best warranty and the delivery and set up is excellent. We have purchased 4 tvs and sofa from them and have been very pleased. Setting up delivery and installation was easy. Tyrell and Rashawn set everything up for us and made sure all components were working. They showed us how to use everything and made sure we understood everything before they left. Since we got a new tv the day before the Super Bowl, they even told us to call them on Sunday if we had any issues—-which we didn’t because they had everything working perfectly before they left. Top notch all the way from discovery to purchase to set up and beyond.
Donn Dobkin
Donn Dobkin
15:45 01 Feb 23
We were very happy with our experience! No pressure, no commissions, just excellent information and service. Service continues after the sale, price matched Amazon, but with a superior experience before and after.
Harlow Case
Harlow Case
00:44 14 Dec 22
Very knowledgeable staff. Great selection. And fast delivery. The install people they use to bring the screen to your home and mount it were phenomenal. In and out in about 15-20 minutes. Highly, highly recommended. I’ll use them again in our new home.
Jonathan Schlosser
Jonathan Schlosser
16:14 22 Nov 22
Excellent explanation of tv and sound bar options, easy purchase process, and installers are 100% better than task rabbit installs I’ve had. Just 5 star all around. Competitive pricing too!
Gregory Tress
Gregory Tress
03:52 09 Oct 22
Shopping and purchasing at the Big Screen Store was easy and the selection is good. After spending a few weeks searching online and looking at other retailers, we eventually visited this store, purchased the same day, and got scheduled delivery and setup of the TV a few days later. Having a good selection of sizes and features is helpful to directly compare models. The salesperson was very patient while we browsed on our own for a while. Then when we had questions, the salesperson was able to answer everything and explain the technical details of the different features at different price levels.
Annika Levy
Annika Levy
20:30 28 Sep 22
I had the best experience at the Ashburn store!Charlie is a wonderful salesperson. Very knowledgeable and helpful. I did not feel pressured from him to buy anything. I found the perfect set up for my place.The guys that came to install the tv and soundbar were great as well. Charlie and his helper were professional and did an excellent job. I’m very happy with their work!I definitely recommend the Ashburn Big Screen Store. Ask for both the Charlie’s!
Curtis Berger
Curtis Berger
20:55 23 Sep 22
We had a wonderful experience with the Big Screen store, they were extremely friendly and helpful through the whole process. We ordered a 65 inch Samsung on a Wednesday and had it installed and setup that Friday and we are loving the TV.
Kristin McInerney
Kristin McInerney
14:13 17 Aug 22
From when we walked into the new location across from One Loudoun in Ashburn, to Robert and Romeo installing our new tv, it has been a 5 star experience. We found the price to be competitive, the sales experience educational and low key, and the all around communication and timeline to be short and sweet. Don't hesitate to check out the Big Screen Store!
Edie Huffman
Edie Huffman
18:54 05 Jul 22
We had a great experience. The salesmen were very helpful. It was easy to pick out a tv we liked and fit our space. The delivery people were professional and on time. They tested the tv before they left. The real superstars were the guys who installed the tv. Fast, professional and went above and beyond to do an excellent job! We are so happy with our purchase! Thanks!
Ashton Rogers
Ashton Rogers
20:19 24 Jun 22
Charlie at the One Loudoun location was very helpful and knowledgeable. He helped my fiancé and I choose the perfect tv for our space. We also got the mounting service and the technicians were polite and efficient. Would recommend stopping by.
Nicholas Gimbrone (Nick)
Nicholas Gimbrone (Nick)
17:57 10 May 22
We were pleased to buy a (large, plasma) TV from from them 8 years ago... recently when it needed service we called the store for help, while they don't provide service themselves, they were happy to provide us with a (successful) reference to an electronics repair service. They have put themselves at the top of our list for our next TV purchase!
Scott Mead
Scott Mead
13:19 23 Feb 22
Only four because I think your return policy made me feel like I should buy from somewhere else just in case I didn't like the TV. It was repeated to me that there is no return policy because people would watch the Super Bowl and return it. Mine was being delivered after the Super Bowl because I didn't "need" it that fast. But he kept referring to watching the Super Bowl and returning it. The TV seems fine, but not the upgrade I expected. The Alexa is a pain and I haven't quite figured it out yet. It says it will load what I ask and then doesn't. I'm trying to figure out the "smart things" portion to get it fully operational. I do love the atmosphere of shopping at the Big Screen Store though and the sale reps were helpful.
Richard Thoesen
Richard Thoesen
18:17 08 Feb 22
The beauty of the Big Screen Store is technical knowledge of Charlie and Kevin who can help a buyer decide which model to choose for optimal viewing at an affordable cost. Buyers should realize that the Big Screen Store will match prices and if one has a technical issue, he/she need not being the big screen to the store for warranty; the Bid Screen Store will come to the buyer. Having an expert available by phone plus a competitive price and free delivery reducing risk (damage during personal hauling of a big screen) is a major benefit for the buyer. I was pleased with the price, service and quality.
JC Dodson
JC Dodson
21:22 03 Feb 22
These folks were great to work with and we experienced exceptional product price, delivery and set up. We used the store in Sterling, VA. They sell only one line of TVs and are totally plugged-in to Samsung. Charlie and Kevin were trusted pros and totally responsive to our question (including operation of the TV and set up ideas). It's great to see a business so focused on customers’ needs. A class act—highly recommend you give them a run—doubt you’ll find anyone better.
Troy Adelman
Troy Adelman
20:40 01 Feb 22
Kevin and Charly were Very helpful I took 2 months to make a decision and they sold me on the benefits
Troy Adelman
Troy Adelman
21:50 28 Jan 22
Very helpful I took 2 months to make a decision and they sold me on the benefits
Travis Prim
Travis Prim
21:06 05 Jan 22
It was a pleasure to work with Charlie Whetstine. He was not only extremely knowledgeable and friendly, but actually took the time to demo the TV and soundbar I was looking to buy. No pressure, just good information and excellent customer service. Their prices are the best you will find, no matter where you look. Delivery was fast, efficient, and early. I would highly recommend The Big Screen Store!
Matt B
Matt B
15:09 15 Dec 21
Awesome sales team, good selection, great prices. Wife and I went in looking for a replacement/upgrade for our current broken 4K and walked out satisfied and without pressure from the team. Delivery was on-time and setup was great. The whole process is better than any other retailer I have dealt with in the past.
Crissy Casey
Crissy Casey
00:38 01 Dec 21
Kevin was very knowledgeable. Great overall experience with no pressure to buy. Next day delivery. Excellent customer service.
Larry Corthell
Larry Corthell
23:52 30 Nov 21
Kevin Kemp was a big help and went out of his way to answer a zillion questions for me and help me choose a TV. He even took time help me figure out how to integrate the TV into my home theater. My only negative comment is that the delivery guys did not call me between 7 and 9 AM. I had to call Kevin to get the delivery time. The delivery guys were great.
Asis Das
Asis Das
17:07 24 Nov 21
There was several options for me to purchase my 75 inch tv since price wise it is same. However, I preferred Big Screen Store as they offered 1 more year of extended warranty and delivery to the selected room. They also unpacked the tv, tested it and kept the package to the location you want. This is something you won't get from other providers. Considering the big size, I feel it is convenient to have some extra hands to place it to the place you want
David Rohr
David Rohr
00:57 03 Nov 21
I had done my research to it was a pretty cut and dry process. Easy and no pressure sales. Delivery was quick and efficient as well.
Gary Belton
Gary Belton
14:56 21 Sep 21
Very friendly and helpful staff. Great experience from beginning of the sale to the delivery of the TV. Outstanding Customer Service
Gabby B
Gabby B
19:44 14 Sep 21
Just always patient, always kind, and so incredibly knowledgeable. Over the years I have been loyal to The Big Screen store because it’s a flawless experience from beginning to end. Thank you Kevin! Thank you Charlie!
Chief Justice
Chief Justice
13:43 08 Sep 21
Very friendly and helpful guys. Surprised to receive a better deal than I could even find online. Delivery was on time and they took it up four levels to get it into my desired room.Thanks again! Will be back for my next TV purchase.
Ira Bland
Ira Bland
18:07 17 Aug 21
Basically a good transaction. The sales staff know their products and are able to articulate them at the customers technical level. Delivery was early and professional.The only negative is we were not given all the product documentation the manufacturer said we should have gotten.
Gail Crockett
Gail Crockett
22:29 15 Aug 21
Excellent experience. Everything the manager told me checked out. The technicians, Roshun and Tyrell, while young, were excellent and hit something unexpected and kept at it until they solved the problem. Very happy with my experience with both store manager and technicians. Would definitely use again.
David Wolfe
David Wolfe
16:21 12 Aug 21
The guys at The Big Screen Store in Sterling were great from the phone purchase to the installation I would highly recomend The Big Screen Store for all of your home media needs
David Strait
David Strait
16:05 29 Jun 21
Charlie and Kevin helped us pick out our theater seating. Kevin’s experience in the upholstery business was immensely helpful in our selecting of a fabric for our seats. Very easy going and experienced staff. I highly recommend these guys for configuring your home theater seating!
Paul Torick
Paul Torick
20:12 20 Apr 21
Delivery on time with a quick setup. TV watching is fantastic now. Entire family is happy.
Karen Druga
Karen Druga
22:22 06 Apr 21
The experience working with The Big Screen Store on our latest purchase was easy. No sales pressure. We were free to look around as long as we liked with no one bothering us. Kevin was our salesman and he was there to answer all questions we had. Delivery was fast and the delivery guys were very nice and respectful of my home and my new furniture. The cabinet we got is perfect and is well-made and beautiful. Price was reasonable too. I would highly recommend The Big Screen Store for your next TV or entertainment furniture.
Tom F
Tom F
15:10 16 Mar 21
Very happy with their store located in Sterling, VA. We had a very specific TV in mind, which their online inventory accurately portrayed. Their customer service was exceptional; we received a call detailing delivery schedules and process. Delivery options were within just a matter of 2-3 days. The delivery and test/set-up team were punctual, polite, and highly proficient. Simply, we couldn't be happier with the selection, competitive pricing, and customer service. This is the second TV we've purchased from this store, and will definitely continue to return!
Maryjon mcavery
Maryjon mcavery
21:58 26 Feb 21
Excellent customer service. Installers were outstanding. Would recommend to anyone
Carol Genseal
Carol Genseal
20:36 22 Jan 21
We have made several purchases here and have always been please. Totally price competitive with big box stores but with far more product knowledge. Always appreciate that they do not try to upsell us.Our most recent purchase was delivered and installed by Romeo and Roshun. They were fantastic, very friendly and efficient and took extra time to make sure everything was level and set up for us to use. Great experience!
Paritosh Yalavarthi
Paritosh Yalavarthi
01:31 20 Jan 21
The Big Screen Store is great. My wife and I just purchased the Samsung Q80T 85 inch TV and could not be happier. Kevin Kemp from this store in superb. He educated consumers and lets them know more about TVs and products at their store so that they can make an informed decision. We visited the store multiple times before buying the TV and we enjoyed a pleasant experience with no pressure and lots of patience from the staff. Would recommend this store to anyone who is interested in buying Big Screen TVs or related products.
Scott Baker
Scott Baker
01:08 06 Jan 21
I bugged these guys for a couple of months asking questions about TV stands. They remembered me each time and happily answered all my questions. At that time I was only considering a stand but I ended up buying an 85" Samsung QLED from them that was $500 less than at the Blue and Yellow box store where you are lucky to find someone to talk to you. The TV was delivered 2 days later and the guys unboxed it for me for free. Blue/Yellow place was a 2-3 week wait for delivery. I would highly recommend them.
Srinidhi Varadarajan
Srinidhi Varadarajan
21:23 05 Jan 21
Bough a large TV from their store online. They delivered within 2 days and neatly setup the TV and checked it out. They were the only ones with stock as well. This is my first time buying from the Big Screen Store and this was a very pleasant experience. Highly recommend it and I will be back here.
John Franklin
John Franklin
16:27 26 Dec 20
I am very pleased with their technical knowledge and professionalism. Everything was delivered as promised and on time.
Tony Davis
Tony Davis
15:28 24 Nov 20
Charlie was fantastic- we went to Best Buy and Walmart before (not knowing about the Big Screen store) and the knowledge and care just really isn’t comparable. TV was exactly the same price except they added a 2 year warranty and had someone come out and deliver/inspect the TV for free. Highly recommend and I know I will be doing more business with them in the future.
Kim Swalboski
Kim Swalboski
15:23 19 Nov 20
Knowledgeable, helpful, staff, great product, and competitive prices. Can't beat that combination.
Pete
Pete
02:51 18 Nov 20
Called the store, i knew which model i wanted. they placed my order and set up delivery. Delivered on time and tested on site. Good price, quick service, and free double warranty! Very easy and smooth transaction!
Nelson Williams
Nelson Williams
21:51 10 Nov 20
Outstanding service and price. Installation service was excellent.
Rafi Alam
Rafi Alam
21:45 25 Oct 20
Great customer service and pricing of the products and services.We recently bought our 65” 8K Samsung TV and Soundbar from this store.Kevin was exactly who we needed to guide us and get us the best priced products and services. He was not at all pushy in sales and rather what we really liked about him was that he recommended us the products that we needed, instead of trying to push for expensive options available.Their delivery and installation service was very quick and efficient, and was all-included within the sale price.I will definitely come back in future and would highly recommend this store to others.
Marshall Mandell
Marshall Mandell
21:41 20 Oct 20
Great customer buying experience. So superior to big box stores with respect to price, knowledge, install service and sales environment
Richard Mix
Richard Mix
21:12 27 Jul 20
Love my new 75” Samsung Q90T and Definitive Technology Advanced Studio soundbar system. Install services were great. The new TV is amazing.
Bruce Crowell
Bruce Crowell
20:38 27 Jul 20
Great deals and knowledgeable sales personnel. Really understand the products and able to point you to the best solution.
Matt Dombrowski
Matt Dombrowski
20:12 27 Jul 20
Great service, great selection, great price! Very convenient location to purchase and in-home installation with a wall mount full motion TV bracket was done very professionally. I will definitely shop at The Big Screen Store again when I need my next Samsung Smart Television.
kobi king
kobi king
15:12 17 Jun 20
This was my second tv I purchased from them excellent service, informative and fast delivery!!
Alan Edmiaston
Alan Edmiaston
20:41 15 Jun 20
Romeo and Jeff did a perfect job installing my sound bar today! On time, very friendly and professional. Thanks, Alan.
Pat Main
Pat Main
13:26 05 Apr 20
We had a great experience with Kevin, the manager and salesperson. He was helpful, not pushy, and very informative. He knows the products he sells very well.The installation crew, led by Romeo, are awesome people as well. They did a great job and everything went very smoothly. I highly recommend them for installations.
Ash Bhatia
Ash Bhatia
20:31 12 Mar 20
Had a great experience from the get-go .. Kevin was great and very knowledgeable about all the TV's .. we will go back when we our kid gets older!!
Ash Bhatia
Ash Bhatia
23:09 08 Mar 20
Had a great experience from the get-go .. Kevin was great and very knowledgeable about all the TV's .. we will go back when we our kid gets older!!
Felton Jones
Felton Jones
20:45 11 Feb 20
Same price as Best Buy and 10× service.
Emily Hanson
Emily Hanson
00:04 06 Feb 20
We purchased a 75-inch Samsung TV, sound bar and credenza. The purchase was seamless with no sales pressure. The delivery and installation steps were clearly explained. The delivery team was quick and efficient. And Vincent and his team did an excellent job of mounting it on the wall. All-in-all it was a terrific experience and I would recommend The Big Screen Store to anyone!
Paul Orphanides
Paul Orphanides
14:04 11 Jan 20
No pressure sales "service", straight forward, honest advice, competitive pricing, quick & free delivery and set up. Encouraged us to purchase the "right size" screen for our space which was smaller than I came to buy. Turns out it was the "right advice". Check there first for your recliner furniture too.
Michael Guasp
Michael Guasp
20:33 10 Jan 20
These guys are awesome, they arrived on time, installed the hardware and cleaned up. They were very personable and a pleasure to have in our home.Thanks again Big Screen Store
Michael Guasp
Michael Guasp
12:49 06 Jan 20
These guys are awesome, they arrived on time, installed the hardware and cleaned up. They were very personable and a pleasure to have in our home.Thanks again Big Screen Store
Bo McMillan
Bo McMillan
01:05 10 Dec 19
Absolutely amazing service—Thank you!!!
Krystal Morton
Krystal Morton
02:17 31 Aug 19
I walked in to the store and was surprised at all the sofa for sale being that it's a Big screen store. The gentleman came over and greeted us and was super friendly. We were looking to put a big tv downstairs and needed to check out different sizes. We told him what we were looking for and he showed us the tvs. Man the tvs were awesome the color was crisp and intense. He answered all of out question and more.
Krystal Morton
Krystal Morton
02:17 31 Aug 19
I walked in to the store and was surprised at all the sofa for sale being that it's a Big screen store. The gentleman came over and greeted us and was super friendly. We were looking to put a big tv downstairs and needed to check out different sizes. We told him what we were looking for and he showed us the tvs. Man the tvs were awesome the color was crisp and intense. He answered all of out question and more.
Chris Eccles
Chris Eccles
03:22 18 Aug 19
No pressure. Sales people took time to answer all questions. Theater seats arrived quicker than expected. No problems with delivery.
Michael Fine
Michael Fine
14:43 13 Aug 19
Unbelievably thrilled! From the sales to the install by Vincent and James, I could not be happier. Prices are great. Employees are friendly. They delivered exactly when they promised, installed exactly when they promised and they cleaned up and left my space in better shape than when they arrived. Couldn't recommend The Big Screen Store more!!!
David Lightweis
David Lightweis
14:17 15 May 19
Everything exactly as expected with a great installation crew. I couldn't be happier.
Calvin J.N
Calvin J.N
03:22 26 Apr 19
This was my first time ever shopping at "The Big Screen Store" and Charlie made it a GREAT first time! He answered all my questions about the Samsung 82" QLED TV I wanted and NEVER once pressured me into a purchase. He is a really nice and down to earth guy! HE IS THE BEST SALESMAN IV'E EVER DEALT WITH! I will be buying all my TV's in the future from him!! Don't walk, RUN to see Charlie at the big screen store in Sterling, VA. Thank's Charlie!!
Ryan Chelberg
Ryan Chelberg
21:37 25 Apr 19
Friendly not super pushy on product but the gentleman we spoke with knew his stuff and answered any questions we had quick
Shawn Darter
Shawn Darter
17:29 04 Jan 19
Bose and Samsung prices the same as everywhere else but they extend the warranty on Samsung TVs for free, free delivery, and threw in free Bose brackets! The media consoles are great price and quality. I’ll be back!
Tom Crutchfield
Tom Crutchfield
15:29 16 Dec 18
Easy to work with. Delivery as expected and on time. Great service.
srhuntva
srhuntva
00:30 05 Dec 18
We’ve been buying TVs here since 2005. Always a great experience. They know their TVs and can explain anything you wonder about each model. No pressure, just answers. Quick delivery and recycling of old one (if needed). Questions and help still available via phone or email after purchase. We have 5 and all are from Big Screen store Dulles, just retired original we bought from there.
Yev Lyaskovskiy
Yev Lyaskovskiy
18:40 02 Dec 18
Very Friendly, Informative, and they don't follow you around. It's exactly the sales experience I wanted.
Kym Gully
Kym Gully
20:15 26 Nov 18
Jason is a awesome guy and will steer you straight!
Janet Pelczynski
Janet Pelczynski
14:09 27 Oct 18
Great service. Great TV
Angela Craytor
Angela Craytor
00:44 27 Oct 18
Amazing customer service. Delivery crew was on time and courteous.
Lee Love
Lee Love
00:31 27 Oct 18
Very knowledgeable, GREAT prices, terrific support. Highly recommend these guys over big box or even discount clubs.
John-Paul Gilson
John-Paul Gilson
01:12 20 Aug 18
Awesome! Best place ever, I’m buying all my TVs here.
Hannah Lopez
Hannah Lopez
20:26 26 Jun 18
My husband and I purchased a Samsung 75" Q8 from this store and our experience with Kevin was amazing! Our neighbor recommended the big screen store and we will be recommending to all our friends!
See All Reviews

Towson Big Screen Store


Jared Skarda
Jared Skarda
16:16 02 Mar 24
This place was great as usual. I’ve bought all of my televisions from them since they sold Mitsubishi projection televisions. Their prices are better than anyone, you get extra warranty, and they deliver next day. Their sales staff is incredibly knowledgeable. If you’re interested in a quality Samsung set, it really makes no sense to buy from anyone else.
Justin Hand
Justin Hand
23:37 20 Feb 24
I would 100% recommend this place to anyone who is looking for a new TV or Soundsystem. They were able to work with me to find the best TV for my needs. Even after doing research online I was able to get the exact TV that I was looking for for the exact price I was aiming for. I highly suggest people check this place out if you’re in the market for a new TV or sound system.
Joseph Sliwka
Joseph Sliwka
15:47 31 Jan 24
Josh was great to work with. I knew what I wanted, go the price I wanted, and was out of there in 15 minutes on a Friday afternoon. The TV was delivered by 11am the next day! Great job!!
Maureen Bush
Maureen Bush
20:45 16 Jan 24
We love our new Big Screen Store TV. The sales person and the delivery guys were great. Everything went smoothly! We’re repeat customers.
Morris Gavant
Morris Gavant
03:23 07 Jan 24
We came in on Black Friday to replace two televisions. We had a good experience with the store years ago when we purchased a Mitsubishi wide screen rear projector set. We were very comfortable with the company's response to our prior questions and need for service with our older unit.The wide screen Samsung TV that was on sale for the Black Friday event was more than we planned on spending based on online research at Best Buy, Amazon, Consumer Reports, etc. The quality of the device was worth the extra cost (although we were certainly influenced by Josh's professional in store sales demonstration.)We also got a good deal on the second TV replacing another old unit.There was no discount on the full price for the high-end sound bar that came nicely paired with the wide screen set.We elected the 12 month no interest payment plan for the convenience and 4-5% inflation savings benefit.The installation could have been next day. But it was no problem scheduling installation when we were available.The installers were professional and courteous. They left us with both televisions working properly and with no further set up on our part except putting in various passwords for any separate streaming services.
Morris Gavant
Morris Gavant
17:28 18 Dec 23
We came in on Black Friday to replace two televisions. We had a good experience with the store years ago when we purchased a Mitsubishi wide screen rear projector set. We were very comfortable with the company's response to our prior questions and need for service with our older unit.The wide screen Samsung TV that was on sale for the Black Friday event was more than we planned on spending based on online research at Best Buy, Amazon, Consumer Reports, etc. The quality of the device was worth the extra cost (although we were certainly influenced by Josh's professional in store sales demonstration.)We also got a good deal on the second TV replacing another old unit.There was no discount on the full price for the high-end sound bar that came nicely paired with the wide screen set.We elected the 12 month no interest payment plan for the convenience and 4-5% inflation savings benefit.The installation could have been next day. But it was no problem scheduling installation when we were available.The installers were professional and courteous. They left us with both televisions working properly and with no further set up on our part except putting in various passwords for any separate streaming services.
ruthella lievers
ruthella lievers
23:49 30 Nov 23
No pressure salesmen. Delivery staff -setup was quick and easy. They made sure I was satisfied before they left. Great product for a reasonable price
caroline lapan
caroline lapan
16:10 28 Nov 23
I went to Big Screen knowing what I wanted. Mr. Brager was helpful and informative without trying to push me to choose a larger screen. The purchase was quick, and the delivery was efficient and helpful. I am very satisfied with my purchase experience.
Mike Wilson
Mike Wilson
22:16 07 Nov 23
It was the perfect experience from Josh. Great TV (They only sell the best {Samsung}) great audio Soundbar (I didn’t know I needed that), boy did I!!!… all in all 100% happy, see Josh, he’s the best
Justin Stark
Justin Stark
22:41 21 Oct 23
Josh was very knowledgeable and helpful. I did not feel any pressure and felt like my concerns were being addressed and answered
Justin Stark
Justin Stark
22:19 17 Oct 23
Josh was very knowledgeable and helpful. I did not feel any pressure and felt like my concerns were being addressed and answered
Phil Tirabassi
Phil Tirabassi
12:35 03 Oct 23
Liked the salesmen...liked the product...liked the delivery guys....did not like that I could not take home when I purchased. Had to be delivered....did not like that they told me that I had to keep the box for a week....Took it to the dump because the box smelled of pooo..stunk my garage and house up....how can a box smell so rank of feasses
Daniel Scarritt
Daniel Scarritt
15:46 27 Sep 23
Came here after dinner with my fiancé just to look around. Left with an order for a 65” Samsung OLED and an extremely discounted leather recliner couch. Our salesman Jason was very knowledgeable and helpful. They closed at 7 but let us stay there after since we were interested. The delivery crew was fast an efficient and our items came within a week even though they were sold out of the TV in the day we went. Great place! Shop local.
Phil Tirabassi
Phil Tirabassi
13:57 27 Sep 23
Liked the salesmen...liked the product...liked the delivery guys....did not like that I could not take home when I purchased. Had to be delivered....did not like that they told me that I had to keep the box for a week....Took it to the dump because the box smelled of pooo..stuck my garage and house up....how can a box smell so rank of feasses
Linda Berry
Linda Berry
18:18 23 Sep 23
We were impressed with Joshua Wiley knowledge of the selection of Big Screen TV's. He helped us make a selection based on our needs. Thank you!!!!
Cliff Ritterpusch
Cliff Ritterpusch
18:45 20 Jun 23
Very patient and informative sales presentation. We bought a new TV and Sound System. Josh was instrumental in our decision. Highly recommend him! Delivery and set up was invaluable. Kudos to the team at The Big Screen Store.
Mark A. Kukucka
Mark A. Kukucka
15:04 14 Jun 23
If you are in the market for a Samsung television (arguably the best TVs in the marketplace), don't hesitate to go out of your way to visit the Big Screen Store. I purchased the Samsung 85″ Class QN900B along with the Samsung HWQ900C soundbar (don't forget the subwoofer) and my home theater basement now shakes!
Joseph Jones
Joseph Jones
02:25 06 Jun 23
Thank you to the Team at The Big Screen Store. My family have been shopping at your store for many years. Thank you for bringing back the importance of Customer Service.
jeffrey karlin
jeffrey karlin
22:09 19 May 23
We bought tvs from Mike Parks February 2022 in the beginning phase of our remodel. Over the course of time we have had gradual installations and everytime we had an issue or concern we would call his personal number and he happily walked us through a process and solve our problems. Customer service extraordinaire!!!!! Would not hesitate to refer Mike to any friend or family member. Thank you Mike!!!!
Edwin James
Edwin James
20:21 18 May 23
The sales staff are very familiar with what the sell which helped to answer many questions we had before purchasing a 60” Samsung TV and sound system. The delivery folks were also very good regarding the delivery set-up
pete_rock2310
pete_rock2310
20:22 14 Mar 23
Used to be a Luskins customer back in the day but have been a loyal Best Buy customer since the Luskins Hill location closed years ago. Was in the market for a 75" TV & saw a commercial for The Big Screen Store that said they had a surplus & could discount Samsung TVs a lower than their competitors. I came in one day & dealt with sales manager Josh Wiley who provided excellent customer service. He showed me the TV I was interested & a model above that. The prices were indeed cheper than Best Buy. I wasn't in the market for a soundbar but he demo'd two for me that peaked my interest. I wasn't ready to buy yet so he printed me some info & told him I'd be in touch. Josh's business card had his cell number & I had some questions before I purchased & he replied back in a timely fashion. I webt back to the store in less than 2 weeks & bought a 75" Samsung QN90B & the Q800B soundbar. The price were both were too great a deal to pass up. They deliver in the area for free which made it more convenient not having to lug the gigantic 75" box home. We also ended up paying for them to mount it to an existing mount & mount the new soundbar. The contractor they sent did a stellar job. Some problems arose mounting the bigger TV (had a 55") & the contractors handled all the issues with ease & expertise. The TV & the soundbar are AMAZING but just as important was the level of care & customer service The Big Screen Store provided at every turn. They have a customer for life.
William Crabbs
William Crabbs
14:15 18 Feb 23
Great Product and Sales Staff! Fantastic selection and Best Price around for Palliser Theater seating. If you're looking for theater seating ensure you get a model with fully adjustable head, lumbar, and feet. You won't regret it! When we're ready for more theater seating this is the only store we'll go to. Follow-up and communication was great and appreciated. Delivery time for product, which was special order was what was expected. Thanks for a GREAT experience!
Toby Haffner
Toby Haffner
10:56 16 Feb 23
Great overall buying experience! Staff is extremely friendly and knowledgeable about the TVs and the latest technology. Their pricing was comparable, if not lower, than some of the other big box stores. Delivery was fast and on time.
Keith Vogt
Keith Vogt
21:24 03 Jan 23
I came to the store looking for a recliner of good quality and was a perfect fit for me. All of the sales people were very helpful and very patient as I made my selection. I made my purchase and two days later it was delivered to my home and assembled very efficient operation.
Paul Bhatia
Paul Bhatia
19:16 09 Dec 22
I liked the idea of purchasing locally and seeing the product in person. Nice facility and no pressure sales approach. Only negatives:. Delivery and setup felt a little rushed and the product was $30 cheaper online a few days later. But I would buy from the Big Screen Store again
Nicolas Barrantes
Nicolas Barrantes
14:55 08 Nov 22
Mike Parks aided me yesterday in the purchase of a 85in Tv while going above and beyond to ensure I made the best decision for ME. He did not try to upsell me on the most expensive unit in their store and made sure to show me which Tv was optimal for my viewing preferences and needs. It is a shame I had not done business with Mike/TBSS sooner...
Steven Stottlemyer
Steven Stottlemyer
15:48 05 Nov 22
Josh and Mike are the best... I have made two separate tv purchases from the Towson store and would recommend the product as well as the employees.... We got 1 year same as cash as well as free extended warranty and delivery as well as installation
Gary K
Gary K
01:22 01 Oct 22
Nice selection with knowledgeable staff. Delivery was on time and efficient. Very happy with my new OLED tv.
O Ponzo
O Ponzo
17:52 19 Jul 22
I had a fantastic experience at the Big Screen Store in Towson. It was my first time shopping there and Mr. Mike Parks was super helpful. He listened to my questions and helped me pick out the best TV for my needs. I will definitely be a loyal customer from now on.
Mark Pressman
Mark Pressman
00:05 09 Jul 22
The sales person was terrific! He patiently explained the differences, pros and cons of each of the various models on display. With that information it was easy to make the right decision for our home. Installation was prompt and the techs were professional and polite. All together, a very positive experience.
Tim Carey
Tim Carey
17:32 06 Jul 22
These guys are big screen experts. I could not be happier with my experience. From the moment I walked in the store to the moment the delivery team left my home, everyone was professional, prompt, and courteous. If you are in the market for a new TV, don't waste your time going anywhere else.
Tim Carey
Tim Carey
18:30 29 Jun 22
These guys are big screen experts. I could not be happier with my experience. From the moment I walked in the store to the moment the delivery team left my home, everyone was professional, prompt, and courteous. If you are in the market for a new TV, don't waste your time going anywhere else.
Julie Van Tilburg
Julie Van Tilburg
21:03 24 May 22
Purchased 10 theater seats for a clubhouse theater room. Excellent pricing and overall experience from sales to delivery & install. Definitely recommend.
Joe Maranto
Joe Maranto
13:19 11 May 22
The Big Screen Store staff exceeded all my expectations with competitive pricing, knowledgeable staff and next day delivery. Thank you for enhancing my entertainment experience with incredible Samsung picture quality. Set up on this generation of Samsung smart TVs has never been easier.
Samuel Snyder
Samuel Snyder
19:13 19 Apr 22
Very knowledgeable sales manager. Helpful demonstrations and comparisons. Quick, safe and respectful delivery.
Ellen B Cutler
Ellen B Cutler
19:16 05 Apr 22
We had pretty well figured out what we needed/wanted, and then called The Big Screen Store because we knew we would need assistance with set up. All went pretty smoothly and all things being equal, I thought the costs were fair.
Diana Strohecker
Diana Strohecker
19:29 22 Mar 22
I have purchased two TVs from the Big Screen Store. Totally satisfied with the TVs and the installation service. More recently I wanted to move an installed TV in my master bedroom to a different location in the bedroom and reached out the the Big Screen Store to see if I could hire an installer to do the job. They contacted me immediately and the job was done within days. The two installers were competent and patient with my new FiosTV1 set top boxes. Thanks for great service again!!!!!
Ray Daniels
Ray Daniels
13:45 20 Mar 22
My experience at The Big Screen Store in Towson was great. My salesman Joshua Wiley walked me through everything. He made sure I was picking a TV size that would fit in my space. He explained everything I needed to know about the different warranty options, the installation services they offer, and the delivery process. He was also able to tell me all about compatible sound bars. The delivery was also great. The delivery guys were on time, removed the TV from the box, checked it for damage, installed the stand, and put it on my shelf.
Diana Strohecker
Diana Strohecker
17:12 17 Mar 22
I have purchased two TVs from the Big Screen Store. Totally satisfied with the TVs and the installation service. More recently I wanted to move an installed TV in my master bedroom to a different location in the bedroom and reached out the the Big Screen Store to see if I could hire an installer to do the job. They contacted me immediately and the job was done within days. The two installers were competent and patient with my new FiosTV1 set top boxes. Thanks for great service again!!!!!
Ronald Riggs
Ronald Riggs
15:33 15 Feb 22
Great technical knowledge by Mike Parks at Towson. Friendly informative conversation. I was fairly sure what I wanted when I entered the store but needed assurance of what I had researched. After talking to Mike I was 100% sure of my decision. I visited other stores before going into the Big Screen Store and the prices were the same. What I bought here was Mike's expertise. He also helped me with a great surround sound. Delivery and set up was quick. Installer was friendly and helpful and didn't leave until all my questions were answered.
Robert Kaetzel
Robert Kaetzel
17:05 13 Feb 22
Had an awesome experience purchasing a new 85" TV, sound bar and cabinet. Mike Parks was the sales rep and he sure knows his stuff. Very helpful and thorough. Within 18 hours everything was delivered and set up (on a Sunday) and I am getting enjoyment from my purchase. The delivery guys were professional and quick and took care of everything.
Erin Gallagher
Erin Gallagher
20:03 10 Feb 22
We knew what we wanted -- the Samsung Frame TV. The sales manager, Mike, helped us to complete the transaction super efficiently! We were probably in and out of the store in about 15 minutes. The installation was also a simple process. The installers arrived within the window of time we were provided, and called to let us know when they were on their way. The two of them were very friendly and helped explain some of the features of the TV.
Jim Donaldson
Jim Donaldson
11:47 10 Feb 22
Good value for the money; delivery was fast and the set-up was very professional. I'm now enjoying my new TV. Thanks, Guys!
Sandy Shaeffer
Sandy Shaeffer
22:17 25 Jan 22
Jason was very helpful when we arrived 20 minutes before closing on a Friday. He showed us what was in stock, good selection and arranged for delivery next day! Very pleased with his service as well as the 2 delivery men!
Scott Levin
Scott Levin
19:17 25 Jan 22
Great experience. Very knowledgeable people. Great and quick delivery and install.
Michael Fortunato
Michael Fortunato
01:06 06 Jan 22
The salesman was very knowledgeable and professional. The delivery and installation ( wall mounted 75” TV with sound bar over a fireplace ) was done to perfection. Just an overall great experience !
Eric Alexander Stone
Eric Alexander Stone
18:26 23 Dec 21
Great service! Super helpful and got me what I wanted at a great price!
Timothy Fosbrink
Timothy Fosbrink
00:04 15 Dec 21
I have always had a great experience and great prices at the Big Screen Store. All the staff is great from sales people to delivery they are fantastic no.
Bob Siemerling
Bob Siemerling
23:59 14 Dec 21
Great buying experience. Extremely knowledgeable and personable. If you’re in the market for a high quality television, this is the store to go to. I highly recommend them.
Nick Fioravanti
Nick Fioravanti
00:53 01 Dec 21
Took me a few weeks to settle on a TV model. When I finally did, it was sold out everywhere. Best buy, Amazon, Samsung....everywhere. Then I was told to check the Big Screen Store. Made a call to them around 7pm (they closed at 8). The gentleman I spoke to said they had over 60 in stock. He said they work directly with Samsung to keep a steady stock. Thrilled, I said I'd be by the next day to order. Well apparently if I ordered right then on the phone, the TV would arrive tomorrow! So needless to say I ordered right then and there, and literally 16 hours later my new TV was delivered and setup. Oh and did I mention that Big Screen Store doesn't charge for delivery/install and they included an additional 1 year warranty at no charge? You really can't beat their service or prices. 5 stars all the way.
Jeff T
Jeff T
20:07 30 Nov 21
TV and Soundbar were delivered the next day and set up the following day. The install crew were great, know their electronics, and were respectful of everything in the house. Couldn’t have asked for more!
Harry Klump
Harry Klump
01:06 03 Nov 21
Jason is a great person that cares about his business and his customers. He treats his customers with respect. We would recommend The Big Screen Store to everyone.
Helen James
Helen James
15:37 15 Sep 21
Great customer service but not everyone is Vaccinated in their Service department so wait time is longer than expected they want us to wait 2 weeks to put the outdoor screen TV up, but you start pay for it as soon as it's delivered if you are charging it. So my husband put it up still waiting for the sound bar.
Danielle Jorden-Ellis
Danielle Jorden-Ellis
01:32 11 Aug 21
Josh was awesome to work with and helping us to find the perfect tv and audio setup for our home. Delivery and installation went off without a hitch.
Greg Anderson
Greg Anderson
16:09 29 Jul 21
After having a terrible experience with an online retailer, The Big Screen Store gave me a great deal on a Samsung TV, delivered and installed it in two days. I've very happy with my purchase there.
Ed G
Ed G
18:19 28 Jul 21
Very helpful n informative only carry one brand, Samsung, can't compare others to see difference. Next day delivery n set up very good.
Sandra Pires
Sandra Pires
23:23 16 Jul 21
Very nice sales personal great items a bit pricey but as the salesman said n I agree. "Why buy something 2 or 3 times over when you could have spent a bit more once n maybe only once" ponder that if you will. Because I did n he's right. I will now shop for my forever t.v n livingroom set.
Mary Nelson
Mary Nelson
18:13 16 Jun 21
Josh explained everything so well. Refreshing to deal with a knowledgeable salesperson. We feel very confident in our purchase and will highly recommend this store. Glad we took the time to go there today. It really puts other electronic stores to shame.
Bob W
Bob W
20:42 08 Jun 21
Dennis Wey at The Big Screen Store in Towson was very knowledgeable about all products. He even called to make sure the products were delivered on time. The Big screen Store has higher quality products then the big box stores.
Gina Z
Gina Z
15:55 04 May 21
We were treated like royalty throughout the process. Got to listen to, and see a variety of TV's to determine what we be best based on our needs and budget. All our questions were answered, and the salesman was super patient! Everyone was even nice when I misunderstood the delivery notice process and had to reschedule!! Highly recommend!
Steven Kunter
Steven Kunter
21:59 01 Apr 21
Great Local Business, we recently purchased a new TV and are very happy with the choice. knowledgeable staff and quick email response if you have questions. Note.. They only sell Samsung TVs. You have to decide for yourself if that's a good or a bad thing. We would go back any time
Ray Stowell
Ray Stowell
18:59 24 Mar 21
Overall great experience! It was worth the 90 minute drive to get the awesome service they delivered and will continue to deliver long after the initial sale. Our salesperson, Josh, was awesome. He answered all of my stupid questions and more without hesitation. Great experience!
Doug Purcell
Doug Purcell
16:10 24 Mar 21
Jason was extremely helpful in getting the right product at a great price. Thanks for the very efficient deliver to the Bethany Beach, DE area!!
doug thompson
doug thompson
23:34 10 Mar 21
OUTSTANDING, PERSONABLE, PROFESSIONAL,This Portion of the review is for Josh, my salesperson for the last ten years, along with Big screen TV service department. Lets start with Josh, I spoke to Josh about a year ago while we were ordering furniture. Josh teased me with the new 8K 85 inch TV. I had already purchased a 75 inch tv about three years ago from Josh. I called Josh about two weeks ago about bringing down my mounted TV due to having the wall painted. Josh was on top of everything. While we were on the same call I asked Josh about the 8K 85 inch. Within 5 minutes after Josh gave me an OUTSTANDING price on the 8K, we wrapped up everything on the phone.Now lets talk about the service department. First the reason I buy from Josh is his outstanding service along with what I believe is the best service you can get. Josh set everything up without me making one phone call. Even though Chris explained to me they could not install the tv until the following Tuesday. I asked him if there was anyway possible to install the TV within 48 hours due to my wife and I heading to South Carolina that Sunday. Once again Chris made it happen. THANK YOU THANK YOU. The installer was Duane who had previously been to my house for items I had disconnected accidentally. Duane came to my house at 8 PM, way beyond normal. Duane hung the TV, hooked up all my accessories and took the time to show me how everything worked. I never knew I had all those features.BOTTOM Line if you don't buy a TV from Josh and the BIG SCREEN STORE, you are making a BIG BIG MISTAKETHANK YOU Josh Chris and Duane, You are THE BESTI LOVE MY 8K
FickBros
FickBros
20:19 10 Mar 21
From the sale of our TV & sound system to the resolution of an issue with our sound bar, Josh Wiley was excellent. Josh took the time to walk us through all of the settings on our TV. Turns out the issue was not with the new system but rather it was with our service package we had from Verizon did not offer the new 4K sound. A quick upgrade on our Verizon account resolved the problem. Thanks Josh!
Yooodog
Yooodog
17:03 16 Feb 21
Great customer service. I’ve bought 4 tvs and a sidebar from them and will not ship anywhere else. Warranty is also second to none.
Stephen Glaser
Stephen Glaser
20:08 02 Feb 21
Josh was awesome advising us on everything, big screen tv, sound-bar and furniture. He helped me years ago in my old house and was happy he could help again. We shopped around and we got the best pricing and service from Josh and the Big Screen Store. He set us up with everything we needed and discouraged us from getting anything we didn’t need. Roshun and Donnell were great with the install too. Highly recommend!
Mel Rohrback
Mel Rohrback
15:53 21 Jan 21
Great experience speaking with someone who knows the products. We were able to compare and explore all available options at the store. Sales staff are friendly and helpful. We received our Samsung QT80 the next day and it was inspected and tested for operation before they left. Great customer service.
Michael DeZearn
Michael DeZearn
16:37 16 Jan 21
The visit was great, Josh was very helpful. I was able to get the TV and soundbar I wanted with no pressure to upscale. The installation process went very well and everything works great.
Eugene Zhuravel
Eugene Zhuravel
22:18 15 Jan 21
I was shopping for a 75 inch Samsung Q80t and professional installation to mount it to the wall. The price for the TV was better than Amazon and Best Buy. The sales rep Mike, was professional and helped us pick out the correct mount that we would need. We were in and out in under 30 minutes!The delivery and installation came that same week and on time. Duane and his partner had everything installed and set up in less than an hour, set up all of my external tv sources and cleaned up any mess they made.Very pleased with the TV, the service and installation.
Joy Strother
Joy Strother
02:56 13 Jan 21
Love our new tv! We got a great deal at The Big Screen Store. The salesperson was very helpful and did a great job of explaining the differences in quality of various models.
Keri Wilson
Keri Wilson
23:24 12 Jan 21
Wonderful customer service from Michael Parks. Knowledgeable, helped us make the right decision for our budget and room size, not pushy at all. Very happy with our purchase, shopping experience, and the delivery service!
Micah Kleid
Micah Kleid
18:22 12 Jan 21
This is the third time I have bought a TV from The Big Screen Store and we continue to be extremely happy with their prices and service! Their prices really are better than Amazon or Best Buy and this time around they took the time to help me pick a TV that would best meet my needs.
Kerry Stewart
Kerry Stewart
19:06 15 Dec 20
Great selection of Samsung TV's. They helped me pick out exactly the right TV's in terms of features and also to fit our available shelf space. The TV's were delivered on time as promised. The TV's were unboxed and put into place in just a few minutes. Great service.
Anthony Evans
Anthony Evans
20:21 30 Nov 20
They were able to listen to what type TV in needed for our game room and suggested adapter to help with the setting up of my vintage game systems. The Sono soundbar and woofer was perfect for the room. Please ask for Mike.
Luis Velez
Luis Velez
14:22 18 Nov 20
Went in to look at TV’s. Had an idea in my head and Josh W. helped me through the whole process. Would recommend.
johnscott119
johnscott119
14:33 03 Nov 20
Great Service Rep. !!! Fast Delivery !!!! I purchased the Samsung 85" UN85TU8000 Smart TV and an Awesome Dual Reclining Sofa loaded with all the goodies
Robert Rodgers
Robert Rodgers
21:23 02 Nov 20
This is not my first time dealing with them and they have always been friendly and very professional.The delivery of the TV and the set up was always professional and they explain everything to me in the language I could understand because I'm not technically savvy. I have called them for help and they were glad to help me out.
Scott Posey
Scott Posey
21:45 20 Oct 20
Had a bad experience ordering from the Samsung website and decided to go to the big screen store. I was shocked when they said it could be delivered the next day. Josh was great in explaining the differences of the TV's I was considering and wasn't pushy about up-sells. Definitely coming back in the future.
michelle cook-miller
michelle cook-miller
18:19 20 Sep 20
Satisfied Coustomer Service...Salesman came to our home after a long days work to service us.
Peter Parduba
Peter Parduba
10:58 18 Sep 20
Staff is very knowledgeable and very easy to work with.
Stacy H
Stacy H
18:03 17 Sep 20
If you are considering buying a TV and Samsung is a possibility then you really should visit the Big Screen Store. Our experience is with the Towson, MD store. We purchased two TV's and needed installation services including moving two existing TV's to new locations. Josh Wiley helped us through the process of understanding the different Samsung models, (in plain English) answered all of our questions, worked hard to get the best pricing available to stay within our budget and showed great patience as we revised our selection and configuration a number of different times. Multiple on site visits, emails and phone calls were used effectively as we evolved to our final selection. We got all this service at the same cost of nominal (or no) service at the big box stores. Buying technology is not really very much fun for us so having this great resource available made the process less stressful. No up selling or sales pressure techniques from Josh at any time in the process. You really got the feeling he wanted us to be happy with our purchase. We are very happy in our outcome.Installation arranged by Josh (install 2 new tv's , relocate and reinstall 2 existing tv's, different model roku's, cable boxes and a sound bar) the second part of the purchase was of high quality. Big Screen uses HDXperts, Inc as their installer. We rate them with four and one-half stars only because the end of installation tutorial was somewhat lacking. A follow up phone call with the installer solved our only issue when the sound bar would not connect. All in all 9 1/2 stars out of 10 for the experience. Thanks Josh. Will not hesitate to buy from you again, which is the best recommendation you can get.UPDATE UPDATE UPDATEWe just bought another Big Screen and sound bar from Josh. His guidance continues to be spot on. He gives you the facts and you have all the info to make a decision. Repeat customer is the best recommendation.
Jennifer Gordon
Jennifer Gordon
17:54 17 Sep 20
Great customer service! They mounted our TV for us and did an excellent job!
frankh64
frankh64
21:28 10 Sep 20
Great selection and incredible customer service.
David Perkoski
David Perkoski
21:22 10 Sep 20
Much bigger than I imagined. Knowledgeable service and next day delivery.
Kenn Macintosh
Kenn Macintosh
16:01 10 Sep 20
Prices are comparable to other stores. Quick delivery (next day for mine)Joshsa was very knowledgeable about QLED TVs.
Eric Hurte
Eric Hurte
23:00 03 Aug 20
I would recommend check the Big Screen Store out. No pushy salespersons and the staff is very knowledgeable. Plus the prices are comparable with local and national retailers.
Bruce Auerbach
Bruce Auerbach
20:12 27 Jul 20
I purchased my HDTV from the Big Screen store. entirely over the phone. The transaction was easy. I also scheduled the installation over the phone. The installation was timely and easy. I’m sure that I got the best price, installation and service available. So easy!!
Nelly Younger
Nelly Younger
20:10 27 Jul 20
Very satisfied with my couch and love seat.Perfect fit in my livingroom. Love the headrest power function. Great leather design. Love it...
Tony Annello
Tony Annello
20:05 27 Jul 20
We have purchased multiple big screens over the years from the Big Screen Store and have generally been satisfied. Don’t be fooled by prices on the TV ads! We never leave without being convinced to upgrade and paying significantly more than the advertised specials. They usually offer an extra year of warranty.
Steven Stottlemyer
Steven Stottlemyer
16:54 16 Jul 20
I ordered sight unseen...FROM MIKE AT THE TOWSON STORE.... he had a Samsung 75 inch on my wall installed... for 1350... i am so impressed with the tv and service and most of all 1 day turn around on install. . I can not say enough about how happy i am with MIKE AND HIS INSTALLERS .. DERRICK was at my house til it was right and was an absolute blessing.. many thanks ...Steve Stottlemyer
Thomas Gim
Thomas Gim
10:09 18 Jun 20
We ordered 2 recliners, one sofa recliner and an entertainment center. One recliner stopped working after 2 days and the sofa recliner light didn’t work From deliver which was noted at delivery. The service tech couldn’t get to us for a couple of weeks but when he arrived you knew he cared about getting thing right for us. He was able to fix the recliner but not the sofa. I emailed the store in response to a survey. The the store manager called right away after I explained that had taken over a month and we were still waiting on a solution. He swap us out for a new sofa by the End of the week. I know thing can go wrong but they did everything to make it right. What gave this experience a 4 star instead of 5. After the tech left, he followed up with me. The manufacturer wanted photo proof that the sofa was connected and plugged in to power. Apparently they didn’t believe their tech. So I had to lift the back of the sofa and take multiple pictures and email them to the tech. In the end my furniture works, the store did what they could to help and I’m happy.
Bernard Malone
Bernard Malone
12:40 11 Jun 20
I have been a customer of the Big Screen Store for over 10 years. Their customer service is exemplary and pricing is competitive. I have referred my family and friends to this business and it's always fun to stop by and check out the latest technology.
Elena Roberts
Elena Roberts
22:05 10 Jun 20
Great experience! Email and phone conversations went back and forth until I made my decision. Never felt rushed or pushed into making a decision. Addressed my questions and concerns. Purchased my 80” TV over the phone. Delivered to me with 2 days!
susan allen
susan allen
17:29 10 Jun 20
Bought our TV during pandemic. Installers were outstanding and extremely knowledgeable, helpful and friendly. VERY pleased with our purchase!
John Gramiccioni
John Gramiccioni
15:12 10 Jun 20
Excellent selection and customer service. This is my second TV from this store and I will return when/if I need another.
Sherry DiMartino
Sherry DiMartino
14:38 10 Jun 20
Mike was great! He took the time to explain things and answer all of my questions. Very professional, even during the Covid-19 crisis. I love my new 65' TV.
Judith E
Judith E
14:37 10 Jun 20
Josh at the Towson Store was competent, knowledgeable, personable, and so accommodating. I required delivery and installation on the second floor of my home. No problem! I am so happy and relieved I selected the Big Screen Store instead of a major online retailer or other local retail store. Josh made it easy. Thank you!
Kim S
Kim S
22:10 03 May 20
I can not write enough positive things about my experience with the Towson store! Josh was very helpful. I needed several TVs delivered out of state and josh made it happen and coordinated everything! Thank you
John Malagrin
John Malagrin
19:22 04 Apr 20
Having a great time with my big screen TV and Blue Ray DVD player.
David Jennings
David Jennings
23:16 16 Mar 20
Great info, professional service, We like the TV, stand and sound bar. Excellent recommendations from the manager.
Chris Reno
Chris Reno
21:22 05 Mar 20
Great service. Explained everything to our satisfaction.
Bob Lahmann
Bob Lahmann
21:54 04 Feb 20
Great Experience. Very knowledgable. we looked around received information and was left to make a decision. Did not feel like a high pressure. I appreciate that.
Darrion Harris
Darrion Harris
20:47 03 Jan 20
Best quality service, these guys not just salesman but actually know their product that they are selling.
Donald Forte
Donald Forte
04:20 20 Dec 19
Bought a 75 inch, sound bar and a stand Josh was excellent and wasn't pushy thank Josh I will see you again. Just one more thing if you want a big screen tv go to the big screen store.
David MILBOURNE
David MILBOURNE
19:30 09 Dec 19
This place was great. They really knew the product , which made my decision easy.Not to mention free delivery and a additional year warranty.
Jared Edwards
Jared Edwards
18:34 09 Dec 19
Excellent customer service, great prices and an incredible product...highly recommend The Big Screen Store!!
Leroy Johnson
Leroy Johnson
04:19 06 Dec 19
If you want a nice flat screen This is the place to go, But wait on the Sales
Marguerite Lang
Marguerite Lang
16:21 20 Nov 19
Our salesman was Mike Parks very friendly Made the buying experience very pleasant for a first time customer
Phillip Schaefer
Phillip Schaefer
18:58 13 Nov 19
Working with Jason at The Big Screen Store was very enjoyable. His focus was to structure a deal that was acceptable to me. His knowledge of the merchandise is unsurpassed. If you are looking for a store that has an excellent selection supported by a knowledgeable sales staff, I recommend Jason at The Big Screen Store.
Jimmy Berg
Jimmy Berg
01:38 18 Aug 19
Awesome experience. Great service and prices. What more can you ask?
Pamela Reaves
Pamela Reaves
20:41 31 Jul 19
Great experience from purchase to installation. Staff st the store were helpful and knowledgeable. The Installer, Romeo Patterson, was superb. He was knowledgeable, patient, and provided expert orientation regarding operating the two flatscreens we purchased, as well as the features.
John Pedone
John Pedone
11:15 10 Jul 19
Bought a 65 inch Samsung QLED 90 TV and it has by far the clearest/brightest picture of any TV. This is one TV worth investing in.
John Pedone
John Pedone
11:15 10 Jul 19
Bought a 65 inch Samsung QLED 90 TV and it has by far the clearest/brightest picture of any TV. This is one TV worth investing in.
Joanne Bange
Joanne Bange
16:36 08 Jul 19
Very helpful salesperson. Installer did nice job
Dominic Fazio
Dominic Fazio
15:53 06 Jun 19
I can't say enough good things about my experiences with The Big Screen Store. I am a repeat customer and I will continue to be. Jason is very knowledgeable when it comes to TVs and surround sound systems, plus he is just a very nice person to deal with, something rare in retail sales today. We love our latest TV and surround addition and I enjoyed working with Jason. Give them a shout for your next TV purchase you will be happy!
Claire Torrefranca
Claire Torrefranca
02:11 13 May 19
Good service from the TV guys Mike and Jason. They gave me a great offer for a tv and sound system.
Dale Becker
Dale Becker
17:31 05 Apr 19
Very professional and excellent service. I have bought my third TV. I also bought furniture with my first TV first my home theater set-up. I would recommend them to anyone!! The only place I look at for a TV.
Stacy H
Stacy H
21:30 06 Mar 19
If you are considering buying a TV and Samsung is a possibility then you really should visit the Big Screen Store. Our experience is with the Towson, MD store. We purchased two TV's and needed installation services including moving two existing TV's to new locations. Josh Wiley helped us through the process of understanding the different Samsung models, (in plain English) answered all of our questions, worked hard to get the best pricing available to stay within our budget and showed great patience as we revised our selection and configuration a number of different times. Multiple on site visits, emails and phone calls were used effectively as we evolved to our final selection. We got all this service at the same cost of nominal (or no) service at the big box stores. Buying technology is not really very much fun for us so having this great resource available made the process less stressful. No up selling or sales pressure techniques from Josh at any time in the process. You really got the feeling he wanted us to be happy with our purchase. We are very happy in our outcome. Installation arranged by Josh (install 2 new tv's , relocate and reinstall 2 existing tv's, different model roku's, cable boxes and a sound bar) the second part of the purchase was of high quality. Big Screen uses HDXperts, Inc as their installer. We rate them with four and one-half stars only because the end of installation tutorial was somewhat lacking. A follow up phone call with the installer solved our only issue when the sound bar would not connect. All in all 9 1/2 stars out of 10 for the experience. Thanks Josh. Will not hesitate to buy from you again, which is the best recommendation you can get.
Bradley Zisow
Bradley Zisow
20:54 14 Feb 19
Had a wonderful experience. I bought 3 televisions and a sofa on separate occasions.
Jordan Weitzman
Jordan Weitzman
18:54 07 Feb 19
Great customer service and very knowledgeable staff
Chris Oliver
Chris Oliver
01:19 19 Jan 19
Great place to go get a nice TV's. Great help
Pete Karousos
Pete Karousos
13:37 12 Dec 18
Excellent service along with a very knowledgeable staff. Love my Bose and Samsung big screen!
Frank Martinez
Frank Martinez
16:17 07 Dec 18
Josh has excellent customer sales service attributes, courteous, knowledgeable and ensured timely, professional installation. The installer, Duane, is professional and did a great job installing the 75" Samsung. Recommend to anyone seeking advice on purchasing a big screen tv!
Gary Muhler
Gary Muhler
22:39 15 Nov 18
Very professional staff. Answered all my questions and offered good advise. This was my second purchase and I will be back again
scott crosby
scott crosby
00:37 27 Oct 18
Great service and selection. Really nice folks great experience.
Resurrected Resources
Resurrected Resources
07:47 22 Oct 18
Great experience, I encountered knowledgeable personable staff, who answered all my questions, facilitated the purchase, delivery and set up of my big screen TV. I would definitely make another purchase in the future.
Rickey Moore
Rickey Moore
20:44 19 Oct 18
Just bought my 3rd TV from the Big Screen Store ( Towson, Md.10-19/2018). Every experience has been great. I ran into a issue with the warranty company recently and they stood by me and did what they could to help me...especially Josh. Things eventually went in my favor. They actually dropped that company. I have only good things to say about the Towson location. I would definitely recommend them to anyone and give them 5 stars absolutely.
Daniel Friedman
Daniel Friedman
22:34 05 Oct 18
Joshua answered all my questions regarding my purchase of 65 inch TV. He was very helpful and knowledgeable about the TV I would buy another TV from Big Screen Dan
Dom Averza
Dom Averza
17:32 08 Sep 18
I appreciate the tv, and I appreciate the young lady that helped me get it all set up. The sound bar really blows the speakers built into the set away, and I'm glad she recommended it. Good people, good service. This is where you want to get your tv from, certainly.
Jonathan Mullaney
Jonathan Mullaney
16:13 02 Sep 18
Stopped in during the holiday weekend as I had just started looking for tvs. Kim was extremely knowledgeable, and once I settle on this house, I will definitely be back in to see her. I recommend this place to anyone looking for a tv or if you need some information.
Tom4349
Tom4349
16:43 18 Jul 18
The service and sales approach were both excellent. Kim was great. There was never any pushiness, no impatience, and no overselling or outright lying to promote one model over another. I was fairly educated on the options before coming in to the store, and Kim was honest about the design features and differences between the models in question. She was very patient and accommodating as we compared 3 different models under different circumstances, manipulating the content being displayed a number of times. She also got us the best price we could get by taking advantage of a delayed delivery promotion. We didn't expect to look at surround sound options while we were there, but started looking and asking questions. Kim was equally knowledgeable and helpful with the sound systems, as well, and we ended up adding one. The TV setup went smoothly, they were in and out fast, and even took the packing materials with them. The surround sound setup wasn't included, but it wasn't difficult (even though Bose could stand to provide more clear directions for their universal stands. Only one of the two hardware packs is needed. Which one depends on what rear speakers you have). We were very impressed, and will definitely go back the next time we need a new TV.
See All Reviews

Winchester Big Screen Store


Karen Conley
Karen Conley
21:04 02 Mar 24
Our television was delivered last week and the delivery team accidentally took the wrong remote control for recycling. We notified the store as soon as we realized the mistake, and the delivery team just dropped off the remote! We have been very pleased with the entire purchase and delivery experience, and would recommend this location.
Toni Novakowski
Toni Novakowski
01:17 21 Feb 24
Great all around experience. James is very knowledgeable about what he sells. We've been very happy working with them.
Christopher Kling
Christopher Kling
12:33 01 Dec 23
If you are looking for a TV in the Winchester, VA area and want something with better quality then the big box stores, this is your place! They are very knowledgeable, professional, and price competitive.
Dan Painter
Dan Painter
13:31 15 Nov 23
Just bought a 70" QED Big Screen and a HW-700q series soundbar from James little over a week ago. He was great in working thru the details and setting up the delivery. The delivery guys called as promised on delivery day to setup the delivery time window. The delivery and setup went off without a hitch and everything was installed and setup perfectly. Great Service!!!James was true to his word when the Black Friday price went down and he refunded the difference on the TV happily. His word is his bond. I will definitely recommend buying from the Big Screen Store in Winchester!!!!
Mike Goss
Mike Goss
04:16 08 Nov 23
Great salesman , James at the Winchester location really knows the Samsung products and helps guide you to the perfect TV and Audio equipment that fits your needs. The installation crew was professional, on time and answered all of my questions. I will never buy a TV from a big box store again as the prices are the same or lower with great service that you will never get at one of the big box stores. Thanks TBSS !
Denise Denoncourt
Denise Denoncourt
21:28 20 Sep 23
We bought 3 TVs and a new living room set!! There was no pressure out on us to purchase! The salesman was very knowledgeable and friendly!!
Dave Bigley
Dave Bigley
20:19 22 Aug 23
The Big Screen Store was a great option and James is a terrific salesman to deal with. So helpful and informative.
Theresa Schlichting
Theresa Schlichting
18:27 25 May 23
James was excellent and very informative. He explained each different tv and their benefits, quality etc. I would highly recommend BSS to anyone that will listen n needs a tv etc. Already posted it on my fb..
Peter Zarrella
Peter Zarrella
13:19 24 Mar 23
We had a great experience with James Magnotti at the Kernstown Commons location. James did an excellent job of explaining the different options we had for a new entertainment console unit. We selected the unit we wanted and it was delivered on our schedule. It is exactly what we were looking for and for a great price.We will definitely return there for our future big screen purchases
Allen Poland
Allen Poland
05:46 02 Mar 23
I couldn't upgrade my TV to the modern flat screen for years because I couldn't find four men to remove my old 184lb CRT TV. My daughter located The Big Screen Store in Winchester. Two men delivered my new 50' TV, removed the 184lb dinosaur, and set up my new TV so fast I couldn't follow them! It was obvious that this wasn't their first rodeo!James was very helpful with the logistics of this purchase which was involved because I live 65 miles from Winchester. I also was very doubtful that two men could handle what took four men to install.I'm very satisfied with everything and would definitely recommend this business.
Alan Fletcher
Alan Fletcher
23:26 28 Feb 23
Sales staff was wonderful to deal with. Very informative, not pushy and listened to our needs.Delivery staff, showed up within the time frame, and respectful of our new home.We had BS send a team out to hang the new 85” screen on the wall. Again, they showed up when they said they would and completed the job quickly and efficiently.Very pleased with both sales and service!
Diane Poland
Diane Poland
02:40 28 Feb 23
They are amazing to work with in every way. My elderly father wanted to purchase a tv and they took care of all the details making it a pleasant and painless experience. Words cannot express my appreciation
Sharla Boatright
Sharla Boatright
16:13 26 Feb 23
My husband and I have purchased 2 TV’s from here. To say the service, professionalism, and knowledge of products is phenomenal is an understatement. Prices are affordable and products are amazing! Best Buy who? We won’t buy a tv anywhere else! 1,000% recommend! 👏🏻
Peter Zarrella
Peter Zarrella
16:50 16 Feb 23
We had a great experience with James Magnotti at the Kernstown Commons location. James did an excellent job of explaining the different options we had for a new entertainment console unit. We selected the unit we wanted and it was delivered on our schedule. It is exactly what we were looking for and for a great price.We will definitely return there for our future big screen purchases
Marjorie Bush
Marjorie Bush
03:26 23 Nov 22
Whole experience was great At store manager very helpful and did not try to oversale.The TV installers were great. Very knowledgeable did a great job explained how use tv and set it up for us.Cleaned everything up.Arrived when they said they would.Highly would recommend them.
Steven Phillips
Steven Phillips
22:50 22 Nov 22
Our local big screen store (Winchester) is the best place to buy a TV I’ve ever used. Friendly, knowledgeable and made the purchase process really simple.I’m sort of a TV junkie and would stop in from time to time. James was always there and always patient and helpful even though I wasn’t there to actually spend money.Well, my LG oled died and Costco was really difficult to deal with, took 3.5 weeks to reach resolution.I declined the replacement and took the cash value instead and headed to the Big Screen Store. Got the Samsung N95B and couldn’t be happier - this panel is so much brighter. It cost me a little more but it was well worth it to get new tech and to give a local business a well deserved purchase.I’ll be back and continue to tell others that Costco isn’t the easy to deal with retailer they used to be.
Denis Doherty
Denis Doherty
19:57 23 Sep 22
James was outstanding. He is very knowledgeable on all the Samsung TV's. He made it a pleasant shopping experience ,we are very happy with our purchase from The Big Screen Store in Winchester.The crew who delivered our 55 inch Samsung TV did a great job setting it up and having it ready to watch
Jason Henry
Jason Henry
20:14 26 Aug 22
Love the new Samsung TV and Samsung sound system. One major issue I hardly have time to watch with the kids and wife taking it over.
Betty Harder
Betty Harder
19:45 10 Aug 22
Never been there before. The guy was very helpful and the item I bought was a great deal. Love the surround sound. Thank you.
Jim Grooms
Jim Grooms
19:05 20 Jul 22
Our experience with James through the whole process of our purchase was great. Very Professional. We will be back again. Thanks.
Daniel Heim
Daniel Heim
17:26 12 Jul 22
The gentlemen who came to our home to fix an issue with our home theater system were on time, courteous, and effectively fixed the problem. We would not hesitate to use the Big Screen Store team again for any home theater service!
Joe Staggs
Joe Staggs
19:27 30 Jun 22
Salesman was extremely helpful. The piece that we purchased was delivered on time and professionally set-up. I highly recommend this business to anyone and everyone.
Joe Staggs
Joe Staggs
17:52 26 May 22
Salesman was extremely helpful. The piece that we purchased was delivered on time and professionally set-up. I highly recommend this business to anyone and everyone.
William Kryssing
William Kryssing
19:40 21 May 22
James is the best. An honest guy selling QUALITY furniture. He is not pushy and he shows you why each piece might be better than the one next to it. He knows the product he sells.
Kathy Dodge
Kathy Dodge
23:32 28 Dec 21
We found just the fireplace/entertainment center we were looking for. Delivery was fast and problem free.
B T
B T
17:45 27 Dec 21
Excellent selection of Samsung TV’s. Prices are better than anywhere else. James knows what he’s talking about and shows a genuine desire to get the right solution. We had a small glitch and when I called James he impressed me with his dedication to getting it resolved asap.We couldn’t be happier and highly recommend this Big Screen Store.
Adam Ashley
Adam Ashley
00:18 01 Dec 21
Ordered a TV to be delivered, and was sitting in my living room enjoying the new screen the next day. Fantastic customer service and attention to detail. I'd recommend them to anyone!
Mary Cox
Mary Cox
22:31 30 Nov 21
Mr. James is very knowledgeable but if he doesn't know, he will find the answer. Good competitive pricing.
Elina Elvholm
Elina Elvholm
19:42 16 Nov 21
We had such a great experience at the Winchester store when looking for a new TV! The store manager, James, was amazing to work with. He’s super knowledgeable and honest. Gave us so much good information and didn’t try to push anything, just asked that we keep him a contender in our search. We looked around at some other stores but the Big Screen Store had the best prices, hands down. We ended up buying from James and we’ll keep coming back!
Jacob Pangle
Jacob Pangle
01:26 21 Sep 21
Another great experience with James at The Big Screen Store. Third TV in a year and couldn’t ask for a more knowledgeable person to buy from. Highly recommended. We’ll be back.
Ronald McKenzie
Ronald McKenzie
16:57 31 Aug 21
James Magnotti at The Bigscreen Store in Winchester, VA was outstanding every regard! Very knowledgeable, courteous, & attentive - a top-notch professional!
Dennis Hultman
Dennis Hultman
21:47 17 Aug 21
Friendly people, took good care of me.
bfkpwd2
bfkpwd2
18:36 27 Jul 21
Everyone associated with big screen store was professional, helpful and easy to deal with.
Rhonda Jones Howard
Rhonda Jones Howard
18:56 21 Jun 21
Always a pleasure to come into this Big Screen Store. Even though we didn't make a purchase we definitely left with the knowledge necessary a d will return when we need our next Samsung device.
Paul Benedict
Paul Benedict
14:42 21 Apr 21
We were quite pleased working with The Big Screen Store in Winchester. We bought our TV and sound bar on a Friday, it was delivered the next day and the picture was tested by the delivery crew, and then mounted a few days later by the installation crew. We were happy with everyone involved. Sales people were knowleagble and much less obnoxious than most sales people. Prices were very competitive. Sales people gave the impression of trying to sell us what we want without too much upselling of things we didn't need or want. I would recommend them.
Kenneth Vicchio
Kenneth Vicchio
17:29 02 Feb 21
If your in the market for a TV - Samsung is the top choice. The Big Screen store is the only place to go and their warranty is unbeatable. At the Winchester, Va store James Magnotti is the best. He will give it to you straight and let you decide - I’ve purchased many TVs and furniture from James!
Eston Bonner
Eston Bonner
21:23 26 Jan 21
A great experience from start to finish.Romeo and Terrill set everything up today. They were very polite and helpful.We were very pleased to have delivery and installation,we didn’t have to worry about any details.
CR Hess
CR Hess
19:36 18 Jan 21
Went to the Big Screen Store after a lot of hassle from BestBuy. I was in the market to buy a 75" Q90T. I spoke to James, and man oh man, the customer service was the best I have ever had. Seriously!!! He respected that I knew what I was talking about, offered for me to come look at the other models, and even after I made up my mind on the more expensive TV, actually suggested I look at a cheaper one to see if I really could tell the difference. That's respect man! I am so please with my TV, and I will 100% be back to get my sound bar from him in the near future. Awesome guy, awesome store, awesome experience!!!
Golden Anchor Cabins
Golden Anchor Cabins
20:42 10 Jan 21
James is awesome! Super knowledgeable and a pleasure to work with. We anxiously await our custom theater room seats!
John Minteer
John Minteer
14:57 05 Jan 21
I enjoyed my purchase at the BSS immensely and will most certainly choose them again over the traditional "big box stores". I received Solid professional help, the organization of the store was intuitive, and there was zero pressure to purchase. My salesman was fully accommodating and helped fit my budget easily. I love my Samsung QLED!!!
Michael Hohman
Michael Hohman
16:13 09 Dec 20
Perfect experience, very knowledgeable staff, I wasn’t pressured into anything and even got the tv I wanted for cheaper thanks to the sales staff explaining things. Highly recommend!
John Weis
John Weis
01:13 25 Nov 20
Knowledgeable staff with great recommendations. Fast delivery. Best place to buy a TV.
jon fender
jon fender
18:10 19 Nov 20
We have an older television that we purchased from James. We added a new sound system and had some trouble getting the home system integrated. We contacted several companies to help us with out getting any help. We called James and he put us in contact with the Big Screen Store Team. The Team got us on the schedule quickly, and they sent out Romeo and Mike. They assessed the problem and got our system back online. The whole Team is great including James.
Irish Warrior
Irish Warrior
12:36 10 Nov 20
Very informative, takes great time to make sure all customers needs and expectations are met!!
Gary Braswell
Gary Braswell
23:29 26 Oct 20
James was very knowledgeable and took a lot of time to show us all the options available. Delivery was scheduled for Oct 31, 2020, but we were able to make space available by Oct 24, and the Fairfax store (Winchester was closed on the day we made the change) was very helpful in changing the date. The delivery persons were right on time and very efficient in the installation process. A great experience all around for us.
Diana Wilt
Diana Wilt
20:48 16 Sep 20
It was totally awesome. We got a big screen and just waiting on the hand made stand. We feel like we are at the movies, also got the smart surroundsound. We lost everything in a fire in October. But the new house is done, and we are chilling watching the big screen. Eating popcorn. Neighbors have not complained yet but we haven't cranked it up Yet Lol Thanks Guys
Bill Shenenberger
Bill Shenenberger
21:09 10 Sep 20
Great experience. The salesperson was very knowledgeable and worked with us throughout the explanation of the technologies and options available to us. Good pricing and fast delivery during these trying times. Could not ask for a better combination
Trevor McConnell
Trevor McConnell
16:37 16 Aug 20
Thanks James for your expert advice and service. I would definitely recommend and purchase from The Big Screen Store
Karen Cristiano
Karen Cristiano
16:08 15 Jun 20
We bought a 65" Samsung TV from The Big Screen Store in Winchester the first week of June after shopping at several stores. James the salesperson was very helpful and definitely more knowledgeable than any other store we went to. They delivered our TV the next day on a Saturday. The delivery men wore masks and were very efficient and friendly. Since we were having the TV installed over our fireplace the installation was set up promptly for the beginning of the following week. Romeo and Jeff were our installation crew. They also wore masks and were efficient and made sure the TV was centered and level. This is not always an easy task when fireplaces and walls are not always level etc. They accomplished the job with a smile in their voices. Of course with masks it is hard to see a smile.
Rebecca Corbett
Rebecca Corbett
15:08 10 Jun 20
If you like Samsung products, you will definitely want to check this place out. Pricing is completely competitive to the Big Box stores, but the personalized customer service and degree of salespersons' knowledge is at a completely different level. And delivery/installation was also excellent - not just farmed out to some third-party service. We were 100% satisfied, and the 12-month financing with no interest was just the icing on the cake.
Teresa Griffin
Teresa Griffin
21:43 04 Jun 20
My install team was beyond phenomenal! Romeo....yes and his partner James were the best ever. They were skilled, professional and fast. Gave me a tour of my new TV and then finished. Less than 30 mins. If an untrained person were to attempt this installation, it would take hours and many frustrations. I highly recommend Big Screen’s installation.
law0454
law0454
16:16 18 Apr 20
James has always treated us great, and has been very quick to respond to our emails. In the past we have bought 2 TV's, a complete media room setup with media couches, sound bar and sound system. We recently purchased a Parker House fabric couch and 2 recliners. Thanks so much for everything!.
Watts Hill
Watts Hill
01:54 04 Apr 20
The folks are professional and very knowledgeable. No pressure, great support.I will buy from again!
John Buschman
John Buschman
00:34 23 Jan 20
James is great to work with and very knowledgeable. We have purchased several TV's as well as a sectional power recliner sofa and have always been happy with the service. Will gladly do business with him in the future when it is time for another TV or couch.
Chris D
Chris D
19:27 20 Dec 19
I go to the Big Screen store for the service over the prices. They have great service personnel, that do great installation. No wires on the walls once they are done. Very professional and reliable. I will continue to use them whenever I purchase Television and AV.
richard holloway
richard holloway
18:14 09 Dec 19
Knowledgeable sales staff that was clearly presenting all options in a fair and honest manner. Love the products that we have purchased from this store in Winchester!
Jason Johnson
Jason Johnson
16:52 09 Dec 19
Jason was the best! Friendly, knowledgeable, and one of the guys. Highly recommend.
Steve Isenberg
Steve Isenberg
16:50 09 Dec 19
James is great. Even after he made the sale, he was most gracious and willing to share details about how best to enjoy my new television.
JON34470 .
JON34470 .
21:32 13 Nov 19
Great experience, great deals, would buy from again.
B Reed
B Reed
13:26 13 Aug 19
Absolutely wonderful experience. James was knowledgeable and helpful but not pushy. Our theater chairs arrived slightly earlier than anticipated and the delivery company was very professional. I recommend this store highly.
B Reed
B Reed
12:40 18 Jun 19
Absolutely wonderful experience. James was knowledgeable and helpful but not pushy. Our theater chairs arrived slightly earlier than anticipated and the delivery company was very professional. I recommend this store highly.
David Adams
David Adams
03:55 08 Jun 19
If you want big and great deals
Thomas Park
Thomas Park
00:20 15 May 19
Excellent buying experience, no pressure as found in big box stores. They deliver TV free and set up and test. They match Best Buy prices, no reason to go anywhere than the big screen store!
Mike Wasko
Mike Wasko
21:54 14 May 19
James was great in assisting us in purchasing the best tv for our needs. Highly recommend The Big Screen Store.
Mike Wasko
Mike Wasko
21:54 14 May 19
James was great in assisting us in purchasing the best tv for our needs. Highly recommend The Big Screen Store.
Kathy Durand
Kathy Durand
15:21 12 Apr 19
James was super knowledgable and helpful, great buying experience!
Wendy Davis
Wendy Davis
00:39 27 Mar 19
James was a great salesman. He was knowledgeable and answered all our questions. He didn't try to sell us something we didn't need. Really listened and supported what we wanted. We LOVE our new TV
Wendy Davis
Wendy Davis
00:39 27 Mar 19
James was a great salesman. He was knowledgeable and answered all our questions. He didn't try to sell us something we didn't need. Really listened and supported what we wanted. We LOVE our new TV
Kris Mooney
Kris Mooney
22:17 10 Feb 19
Jason was a class act, no pressure, very informative and took the extra time. I will definitely be back! Highly recommend 👍
Bill Kidwell
Bill Kidwell
22:12 10 Feb 19
I always have a great experience when I shop at the Winchester VA Big Screen Store. James Magnotti has always been very professional. He's never pushy, is very patient, and explains details in layman's terms so they are easily understood. This is my second big screen purchase from James, and I couldn't be happier!
San Dan
San Dan
20:19 10 Feb 19
We purchased an 84 inch Samsung QLED TV that is fantastic. James is a good salesman but not pushy. He knows his products very well and will give the pros and cons of each. They only sell Samsung so if you want to compare with other brands you need to go elsewhere. I have a Samsung Plasma which I have had for ten plus years without any issues and a great picture at 65 inches. The store offers a very good and reasonable extended warranty much better than the big box stores. Their delivery service is excellent and will unbox and check the TV before the installation team arrives.The installation team is good for removing the old TV and hanging the new one. If you have a high end sound system as I did with all top of the line Marantz AVP and amplifiers than find a company that specializes in high end audio/video systems. The Big Screen guys are plug and play only. I had an issue and it took days to correct and Crutchfield from whom I purchase the Marantz equipment finally found a solution. The Big Screen Store was not much help during the troubleshooting since they have no experience in high end audio/video equipment. Jason the General Manager apologized and refunded part of the installation monies which was fair. If you are just buying a better or larger TV and using a sound bar as many are today than they are the folks for you. Bottom line is that James is a good man and will not steer you wrong. Overall the company is sincere and honest. They want you to be happy with your purchase.
Bill Kidwell
Bill Kidwell
23:54 12 Jan 19
I always have a great experience when I shop at the Winchester VA Big Screen Store. James Magnotti has always been very professional. He's never pushy, is very patient, and explains details in layman's terms so they are easily understood. This is my second big screen purchase from James, and I couldn't be happier!
David Zimmerman
David Zimmerman
22:47 10 Jan 19
If you are in the market for audio/visual and a/v furniture. Start at this store, you will be happy you did.
Lori Noel
Lori Noel
21:31 26 Dec 18
James was excellent as usual. 2nd purchase from him and will definitely be back to get our next tv and furniture from him.
Gerald Huff
Gerald Huff
16:19 04 Dec 18
love the tv ,but I heard it went on sale for $300.00 less 3 days after I bought it..
Will Hayes
Will Hayes
15:30 27 Nov 18
I purchased two televisions from The Big Screen Store. The free delivery and set-up was done quickly and correctly. The guidance from the store manager was very helpful, as was the opportunity to see all of the available sets in the store in home like conditions.
Luis Fuentes
Luis Fuentes
23:38 26 Nov 18
There is not a better place to buy a Samsung tv or furniture than the Big Screen Store. James' knowlege and patient help me to finish the nightmare of buying a tv. I already have one 55 inches and another 65 inches. I bought furniture with quality and very good price as well.
S Therrien
S Therrien
01:49 09 Nov 18
Great service with a quality product at a fair price. Not much else to say. I especially liked James, the sales rep. He really new the details of everything I was looking for
John Bowden
John Bowden
01:14 27 Oct 18
Very friendly folks. Originally went in early 2017 and when I came back in February of 2018 the sales associate remembered me and my wife. Led us through the sizing process and ended up with a 75” silly Samsung. Watching it as I type this. Great place!
Angela Carter
Angela Carter
14:37 20 Oct 18
James has an incredible amount of knowledge, he answered all of our questions and was very helpful. If you are in the market for a new television you must come see James.
S Cary Dunston
S Cary Dunston
15:36 16 Sep 18
Truly an outstanding customer experience. I am somebody that does 98% of my shopping on Amazon. Is great to be able to go to a local store and not only get incredible customer service, but actually got a deal on a big screen TV that was better than you could get online, including an extended warranty. Highly recommended.
Lori Bales
Lori Bales
10:24 14 Jul 18
James took GREAT care of us! He didn't try to over-sell, just taught us what we needed to know to make the decision that was best for us. I was very impressed!!
Becki Culley
Becki Culley
23:07 28 May 18
James taught us a lot on the different televisions. He was very thorough more so than any other place we have been to. Therefore we ended up buying a TV and Bose system. Excellent customer service.
See All Reviews

Waldorf Big Screen Store


R.J. Hrapsky
R.J. Hrapsky
21:56 15 Feb 24
Transaction was handled quickly and easily over the phone. They gave me a 3hr window for delivery and arrived 15 minutes into the delivery window the day before the Super Bowl!
Martha Giles
Martha Giles
22:07 07 Feb 24
Great service! Friendly, not high-pressure, Stephen figured out which model best fit our purposes, very knowledgeable. Guided us through the loan application and explained everything well.
Jeff B (JB)
Jeff B (JB)
01:27 11 Jan 24
Steve is the BEST SALESMAN PERIOD!!!!! He has been selling me TV’s for 10 years now and never disappoints me! I just bought a new Samsung 85 inch and new Samsung sound bar and they both are picture perfect. If ever in need of a new tv and sound bar he is your man to go to. Thanks Steve for yet another perfect deal, keep up the great work. People, if your ever in the need or in waldorf stop by and say hi, he will not disappoint you with his knowledge of tv’s, soundbars and pricing and Tell him JB sent you for an additional $100 off lol. Great doing business with the big screen store and Steve for the past 10 years and here are to many more.
Michael Riess
Michael Riess
15:42 09 Nov 23
I've dealt with Steve several years ago when I purchased my first 75" Samsung and had a great experience. I sent my parents to see him that same year to get their first 65" and they too had a great experience. I have purchased a Bose sound bar and bass module from Steve about 2 years ago because of how professional he was and making sure I had a positive buying experience. Alfred was the salesman I dealt with this past week to get my parents a 75" for their newly built house and the Big Screen store didn't disappoint. They come highly recommend and I will be returning for my new tv or sound bar purchase.
Samuel Patterson
Samuel Patterson
15:12 04 Oct 23
Personal feel, personable professionals, efficiently operated, and quality products. What can I say? Overall great experience.
Alvin kerr
Alvin kerr
00:06 18 Aug 23
I consider myself to be a deliberate and thorough shopper. I research and verify every detail of potential purchases, then shop around for the best deal.I found the guys at the Big Screen Store to be honest and well informed. I highly recommend these guys and I will buy again from them in the future.
Michael Revel
Michael Revel
05:35 13 Aug 23
I love this place. Not a whole lot of haggling about prices. You get there best price from jump. I do wish they sold more than Samsung.
Marie Ahern
Marie Ahern
14:41 11 Apr 23
Excellent and fast service. I was able to purchase a TV online and have it delivered and set up with no problems. Prices were comparable with other area stores.
Jim Gray
Jim Gray
21:27 22 Feb 23
Went to the "Best" store nearby, but the salesperson really didn't help with any information, so I called the local Big Screen store. They didn't have exactly the TV I was looking for, but Steve called me right back and suggested another model...an 8K for a great price. I went up and bought that and an excellent Samsung Soundbar for a deep discount too. Steve and Alfred were extremely helpful and this is now my go-to place for TVs in the future.
Saverio Adamo
Saverio Adamo
15:46 01 Feb 23
My wife and I originally went in to take advantage of the 2 for 1 TV deal. The sales associate, Steve, promptly greeted us and asked how he could help us. He then went on to explain the differences in the TV's. Long story short, we decided to not go with the 2 for 1 deal, as we really didn't need the 2nd TV and instead purchased a better-quality TV and a nice TV stand. Steve was very friendly, professional and knowledgeable and helped us to make the right purchasing decision.
Marcia Williams
Marcia Williams
16:10 25 Jan 23
Outstanding service from the salesman to the delivery (2 great young men delivery guys) of our television and soundbar. Thank you for a wonderful experience.
Laurence Stoll
Laurence Stoll
18:36 13 Jan 23
Always have a great experience at this store. Steve and Jason treat returning customers very well. TV that we ordered received on next business day and installed by courteous and capable installers
Taneshia Hall
Taneshia Hall
02:51 28 Nov 22
Bought my soundbar to go with my tv I purchased and Alfred was a great assist in making sure I get what I want at a great price. He also helped me set it up over the phone. I look forward to purchasing my next tv soon.
Fred Ball
Fred Ball
19:37 24 Nov 22
I had a very pleasant buying experience at the Waldorf Big Screen Store. I found a chair that I liked and purchased it. It arrived ahead of schedule and was successfully delivered and assembled in my home. I'm very pleased with my purchase!
Mike R
Mike R
17:11 22 Nov 22
Spoke with Steve and he was very helpful with recommendations for both a TV and sounds system. Was not pushy with trying to upsell me, merely asked if I was wedded to the price point I came in with and, when I indicated I was, found me something that fit my needs in the range.
New Money Da P
New Money Da P
22:39 15 Nov 22
Kevin Haynes was an amazing sales associate while purchasing my new Television last night. He was very knowledgeable and made making a decision to purchase my new TV a breeze. Thanks again Kevin
Fred Ball
Fred Ball
02:35 23 Oct 22
I had a very pleasant buying experience at the Waldorf Big Screen Store. I found a chair that I liked and purchased it. It arrived ahead of schedule and was successfully delivered and assembled in my home. I'm very pleased with my purchase!
jforcesrt
jforcesrt
01:08 12 Oct 22
Outstanding customer service and very knowledgeable staff helping me make the best choice for my home theater.
Sabrina Rose
Sabrina Rose
18:01 22 Sep 22
Alfred was an excellent sales person. He took the time and explained the answers to every question I asked. Very clean showroom and delivery was excellent!
Deborah Ball
Deborah Ball
19:02 20 Jul 22
Yes, Steve gave great customer service. He was polite, courteous and knowledgeable This is the third TV that he has sold to Larry an me Waldorf store
Bryan
Bryan
00:59 20 Apr 22
Go check Kevin out he will get you the best product that fits your needs
Taneshia Lattimore
Taneshia Lattimore
21:28 27 Feb 22
Steve at the Waldorf location is the best.Got a great deal for 2 tvs and both was installed the next day. My 75 and 55 are the best and that was purchased almost 2 years ago. Now I’m ready for a 82 in and or a sound bar for it.
Taneshia Lattimore
Taneshia Lattimore
03:18 27 Feb 22
Steve at the Waldorf location is the best.Got a great deal for 2 tvs and both was installed the next day. My 75 and 55 are the best and that was purchased almost 2 years ago. Now I’m ready for a 82 in and or a sound bar for it.
Carol Chapman
Carol Chapman
14:27 08 Dec 21
I am very pleased with my new TV! The sales person, Steve, was so knowledgeable and the individual service is what takes me back to this store. The installer, Ernie, was so nice, and did a fantastic job mounting tv on the wall! He even gave me his phone number in case of problems.Highly recommend The Big Screen store!
Jay Mac
Jay Mac
06:40 01 Dec 21
Kevin was excellent! He was very knowledgeable and provided wonderful customer service! My purchase was a smooth process and an enjoyable experience. Kudos!
jason simmons
jason simmons
07:32 11 Oct 21
Great customer service will definitely try to do business with them in the future 💪🏿!
Zina
Zina
17:35 28 Sep 21
Steve was FABULOUS!!!!! And, against his advice I choose to have my installation done by another company because I subscribe to their services. Let's just say, this other was company was ANYTHING but "Best". I called Steve back, told him my plight, and literally, as I type this, my tv's are being installed. I would recommend these folks highly and customer service is their hallmark.
MAJ
MAJ
18:08 19 Aug 21
Service at this location has always been consistently pleasant and professional and I highly recommend them.
William Barnes
William Barnes
01:10 12 Aug 21
Alfred is very knowledgeable and experienced in his craft. We visited several other stores and certainly didn’t receive the same valuable information. We visited The Big Screen Store strictly to make comparisons. However, we came out having purchased an eighty five inch TV and Fireplace. We are more than pleased with our purchase, customer service and experience.Highly recommended!!
Janell Kelly
Janell Kelly
23:01 03 Aug 21
Kevin is very personable and very helpful. He took the time to show me the various televisions in my price range and offered comparisons of the various televsions in the sizes that I was interested in purchasing. The two televisions I wanted were not available at the time for purchase but he kept in contact with me to let me know the status of the televisions. Delivery and setup was quick and easy.
Linda Douglas
Linda Douglas
22:19 21 Jul 21
This is our second time purchasing a TV and fireplace from the Big Screen Store. We worked with an outstanding salesman, Alfred which I highly recommend. We love our TVs and fireplace 🙂
Gary Tobias
Gary Tobias
22:06 19 Jul 21
Great People who really know their stuff. Found the item we wanted and delivered in just two Days!!! Other stores talking MONTHS for some deliveries.
Rob Young
Rob Young
03:03 23 Jun 21
Steve has always provided World Class Customer Service. Excellent staff at the Waldorf, Maryland location. I have purchased several Big Screen TV's and will recommend friends and family. Thanks Steve
Steve Milline
Steve Milline
21:03 17 Jun 21
Found exactly what I was looking for and Steve was great in explaining all the features on my selection.I would definitely recommend The Big Screen Store to others.
Karen Jones
Karen Jones
15:17 08 Jun 21
I first went there with my daughter who needed a wall mounted TV. I was looking around and decided to get one for myself. About 6 months later my older TV was acting up so I went back to them. Great service and price.
Eddie Tolliver Sr
Eddie Tolliver Sr
19:43 06 May 21
Kevin shows exactly what we were looking for. Kevin set up delivery and install. Great customer service!
Bernie Rosser
Bernie Rosser
17:25 26 Apr 21
I just bought my 75" 8k tv Samsung QN75Q900T here on sale great deals.
Warren Reecks
Warren Reecks
01:50 12 Mar 21
The sale person was very helpful, and he was able to explain all of the features of all of the sets. Once I found the right fit, getting it delivered was fast and easy. I love my 85 inch screen it fills the room and the sound bar completes the view. Thanks Big Screen Store
Kevin Prophet
Kevin Prophet
22:44 09 Mar 21
My experience was effortless. They had my choices in stock and I got both the TV and soundbar combination expertly installed by Romeo and Donnelle. They installed my equipment and optimized the settings for my best experience and answered every one of my questions. It's my second time buying from Alfred at the Waldorf location to finish a room in my house. I would definitely recommend.
Maurice Crenshaw
Maurice Crenshaw
16:10 28 Jan 21
Loved it, and quick turn around response and delivery. Would definitely recommend!!!!
Sheldonna Proctor
Sheldonna Proctor
22:54 12 Jan 21
I was very pleased from beginning to end of my big screen purchase. Alfred met my every expectation when searching for a TV for my new home and guided me through the selection. The delivery process was just as seamless as the gentleman that came to install were very professional and very pleasant to deal with.
Abigail Nabors
Abigail Nabors
21:49 05 Jan 21
Our TV died three days before Christmas. We were able to order TV and have it delivered two days later. Highly recommend!
Robert Ganoe
Robert Ganoe
05:00 02 Dec 20
I went in New what I wanted in Kevin was very good I would go there for now on no more walmart for me thanks again
Shirley Williams
Shirley Williams
03:01 18 Nov 20
Jason gave me great customer service and explained a lot of the features on the tv. Very pleased with my purchase, it was no pressure.
Paul Dunlevy
Paul Dunlevy
13:19 03 Nov 20
Bought a beautiful piece of furniture for our TV. Very helpful and attentive staff. We will definitely be back.
Mike lopergolo
Mike lopergolo
19:56 11 Oct 20
Great place to shop for Samsung TVs. Great service and prices.
Amanda Hughes
Amanda Hughes
03:25 14 Sep 20
We were very pleased with our TV, and when it just stopped working a couple years later, The Big Screen store picked it up, replaced it with a newer model, and delivered it back to us with no hoops to jump through. A company that honors its warranties and makes them hassle- free is rare these days
Spot Wms
Spot Wms
10:05 09 Aug 20
No high pressure sales tactic. The gentleman provided the prices and demonstrated the TVs latest features.
Hoyte Carelock
Hoyte Carelock
03:20 28 Jul 20
Met by friendly faces. Recommendations came from knowledgeable salesmen. Purchased a TV that was in my budget. Samsung 65 q80. I didn't fell oversold. I think this fits my room adequately and there are enough features so I can enjoy the technology.
Monique  Hayes
Monique Hayes
20:32 11 Jun 20
COVID 19 didn't stop us from completing our transaction/ purchase. Everything was done over the phone and they delivered my 82" tv from MD to VA as well. I'm a happy girl! Thanks Big Screen TV Store it warms my heart to do business with a retail store that still practices good customer service and values their customers business!!
Kristopher Malloy
Kristopher Malloy
16:05 22 May 20
Happy with service, price, and knowledge
Bill Walker
Bill Walker
23:02 09 Mar 20
This is my third tv from Steve at the Big Screen Store in Waldorf. Service has always been great and the products are amazing. I highly recommended!
Bill Chuck
Bill Chuck
01:02 06 Mar 20
This is my third TV purchased from this Big Screen location. Each time I had a pleasant experience. The sales person was knowledgeable and eager to make a great deal. No pressure , just satisfaction from purchase to delivery to installation. Bill
eddie mcduffie
eddie mcduffie
22:03 04 Feb 20
Awesome experience. Very friendly, patient and knowledgeable. Took his time to explain all the features to me. Didn't feel pressured to purchase anything. Looking forward to doing business again with you guys very soon.
Shaa'ron II
Shaa'ron II
01:39 10 Dec 19
My experience was absolutely painless. All of my questions were answered to my satisfaction. Kevin, the sales rep, provided excellent customer service which made me feel comfortable purchasing my tv from The Big Screen Store.
Wayne Warner
Wayne Warner
22:47 03 Dec 19
Great service from the Waldorf location. No haggle and TV was delivered the next day as promised.
Nervis Cook
Nervis Cook
14:15 22 Nov 19
Went to the store with lots of questions got them answered staff is professional and courteous
tyree royster
tyree royster
14:27 10 Oct 19
Great place everyone at the Waldorf Store were very helpful we got 2 TV
Keith Johnson
Keith Johnson
21:58 08 Sep 19
They take time to explain all the questions you have about the tv's whether you are purchasing that day or not and they don't rush you.
Christopher Ray
Christopher Ray
19:03 31 Jul 19
After have an absolute horrible experience with Best Buy, the TV I bought was delivered 3 days later than promised and the screen was cracked in multiple places. Decided to try the Big Screen Store and could not have been happier with that decision. Our sales rep Steve was knowledgeable and took the time to walk us through the different levels of TVs available. Great customer service and walked out of there with a TV that is going to meet my needs. Overall great experience and will recommend this store to our friends.
Miyanwi Butler
Miyanwi Butler
21:55 18 Jun 19
I want to commend my sales representative Tom on his outstanding knowledge of the products as well as helping me in identifying the ideal product for my home. Secondly, I want to thank the installers that work for Charlie, specifically Romeo who clearly has a strong understanding the installation process as well as how to properly program the television and explain the the functionality to the customer. This type of customer service is much appreciated by the Butler Family.
Sheila R King-Hill
Sheila R King-Hill
02:11 21 Apr 19
I want to thank Steve at the Waldorf store for his patience with me first time doing online phone shopping for a TV and Soundbar which I enjoy very much. He is very professional. 🙂
Joe Patton
Joe Patton
07:36 20 Feb 19
Great experience... Got a good deal...
Vickie Henry
Vickie Henry
16:28 07 Feb 19
I purchased an entertainment loveseat from the Big Screen Store. The quality of the furniture is much better than what I've seen in a lot of furniture store. I also got a nice discount and free delivery. The store salesman was very friendly and easy to work with. You should really include this store when your researching entertainment furniture or tvs.
Sylvia Redd
Sylvia Redd
19:14 04 Jan 19
My husband and I have been customers for years. Our main sales manager is Steve. We love working with Steve and he’s the main reason we keep coming back also the quality of the merchandise is terrific.
James Stephenstto
James Stephenstto
14:38 01 Oct 18
Tom was the best. Not only being knowledgable of his product, but he cares about his clients. He's not pushy and forceful. Though his experience, I will be considering furniture from The Sreen Store.
Gail Wikoff
Gail Wikoff
16:35 24 Aug 18
I was in the store on August 12 and Tom assisted me. He was extremely pleasant, not pushy, and very knowledgeable about the products in the store. I was interested in looking at the mattresses and he told me all about the features, and he brought over a pillow to try out as well and told me all about the different levels of pillows. I bought one of the Serta cool pillows and absolutely love it. I had questions about a couple of the chairs in the store and tried some out, he knew all about them and why and how they were designed, NASA rings a bell. I am thinking of coming back and purchasing one of the Norwegian Stressless chairs. Kudos to him, I give him 5 Stars!!!
eric matin
eric matin
13:43 14 Aug 18
Great customer service by both rep's present. Tom listened and almost immediately took me to the model that fit my overall situation (based on tv location, viewing habits and budget) and then proceeded to show me the upgrades from there. No pressure, just information. Got our 75" and will return in a few months for the bedroom 60". Thanks!
Paula Sendish
Paula Sendish
16:24 04 Aug 18
OUTSTANDING! A positive experience from start to finish! Alfred (my salesman) was professional, courteous and very knowledgeable. He thoroughly and patiently explained the features of the TV I was intrested in which helped me to make an informed purchase. The install was top notch as well. When it's time to make another home theater purchase I will definitely go to the big screen store in Waldorf and ask for Alfred! Thanks! Paula S.
Terrence Doles
Terrence Doles
22:27 19 Jun 18
I’ve had a great experience at the Big Screen store on Crain Hwy. Go there and ask for Alfred. He has the best customer service skills and he is very personable. He’s going to make sure you’re satisfied. Great overall Guy.
Samone Jones
Samone Jones
02:00 13 Dec 17
Three words. Great customer service. We got a great Black Friday deal here. Mike our salesman was very informative and educated me on the different big screen technology options available and helped me identify what purchase was best for our family. I would recommend purchasing TV's here.
Samone Jones
Samone Jones
22:51 20 Nov 17
Three words. Great customer service. We got a great Black Friday deal here. Mike our salesman was very informative and educated me on the different big screen technology options available and helped me identify what purchase was best for our family. I would recommend purchasing TV's here.
See All Reviews

Westminister Big Screen Store


Rob Plante
Rob Plante
16:33 12 Mar 24
After having shopped online, I remembered having seen The Big Screen Store and looked at their site. The price was the same as Amazon, but they also offer better warranty. I was unsure about the size, so I stopped in the store and Scott was helpful. We compared models iny price range by watching actual shows! While Scott pointed out other options and accessories, there was zero pressure. TV was delivered and set up the next morning. I was able to call and speak with someone when I had a question... something not available on Amazon.
Teresa Monaldi
Teresa Monaldi
15:56 08 Mar 24
Chris Watkins, was so patient and knowledgeable and showed us the pros and cons of all the TVs that we were contemplating. He was not pushy in any way for any TV in particular. He allowed us to absorb the information and make our own decision. The customer service in the store as well as when the guys came to hook the television up for us was top-notch. I would recommend Chris and the Westminster Big Screen Store to anyone.
James Montague
James Montague
19:01 20 Jan 24
Fantastic service. Scott was extremely knowledgeable. I visited store and everything he showed me was true. I came home and conducted my own research with goggle & young coworkers. Everything he said was true unlike some salesmen say anything to get you to make a purchase. I came back the next day a got the Samsung 77inch OLED. They delivered and set it up for me the next day. Love this tv.
Judith Gerwig
Judith Gerwig
20:36 17 Jan 24
So easy to do business with. I completed my entire transaction over the phone with a very pleasant and knowledgeable gentleman. I basically knew what I wanted, he provided me with my options. In two days I was watching my new TV. I look forward to visiting the store at a future date. I highly recommend Room TV Store. Prices are comparable.
Cyndy Hadsell
Cyndy Hadsell
19:54 16 Jan 24
Great experience working with Scott. He explained the differences in the tvs and what would work best for me. Loved the personal attention in deciding and not feeling rushed. Ended up with a great TV at a great price! Definitely recommend!
William Chapman
William Chapman
20:50 11 Jan 24
The staff was friendly and informative. Made me feel comfortable with my purchase even though I could have gotten it cheaper elsewhere. the install went perfect and I'm very happy with everything
Andy A
Andy A
22:45 22 Dec 23
I walked in there knowing what I wanted and left there thinking about different scenarios that Scott had asked me about. There was never any pressure to buy anything or hurry up and make a decision. I visited the store several times before making my final decision on what to buy. I purchased a Tv and a sound bar from the Westminster location and had it delivered the next day. The Big Screen Store has better pricing than any of the big box stores and I was able to get the extended warranty included. If you're looking for a local business to support, this is your place. If you're not sure what to buy and have question, this is your place. Highly recommend the guys at the Westminster location.
Robert Connelly
Robert Connelly
17:52 09 Dec 23
Stopped in on Black Friday. Chris was great. Answered all of my questions about the Samsung S95C. No pressure to buy whatsoever. Delivery guys were fantastic. Fast and efficient. I had follow up questions concerning the setup of this tv and you can tell Chris knows these Samsung TV’s inside and out. If you’re in the market for a new Samsung tv, stop by the Big Screen Store.
William Martinez
William Martinez
17:49 12 Aug 23
UPDATE TO REVIEW: I bought my TVs over a year ago. I’m moving and was having trouble getting one of the TVs off the wall. There wasn’t a technician in the area to help, so they were going to come out and walk us through how to remove it from the wall. That is OUTSTANDING customer service. Over a year and they are still willing to help any way they can. I’d buy from them any day.Chris was awesome. No pressure and extremely helpful. Would definitely recommend. They are very competitive with pricing and will match anyone including Amazon.
Jason Davidson
Jason Davidson
21:44 10 May 23
My Uncle Rocky and I went to the Big Screen Store in Westminster on Baltimore Blvd. We met Christ Watkins who was really awesome! Super knowledgeable and helpful, clearly has been in the business for a long time. Excellent customer service and goes the extra mile for the client. Above all, it’s genuine! Well done Chris and thank you!
Michael Angleberger
Michael Angleberger
03:38 01 Feb 23
Had what I wanted for a good price and it was delivered when I was told. Two nice guys brought it in and put it where I needed it, turned it on to make sure it was working. Never bought a TV from any company that did that.The salesman helped me understand the kind of TV I wanted and needed and I never felt pushed. The best way to treat a customer in my mind to make a purchase. Excellent purchase.
Merriwood19
Merriwood19
16:29 14 Jan 23
Very happy customer here. The sales staff are very knowledgeable on great products and helped me find a TV and soundbar I love at a discounted price. I like that it's a small business/local store competitive on pricing with Amazon. I got to see exactly how the TVs perform before buying. Someday I will be back for a lounge chair or sofa!
Carl Layman
Carl Layman
16:30 12 Jan 23
Excellent purchase experience at the Big Screen Store in Westminster. We worked with Alan and had some specific needs regarding our television fitting into a cabinet. Alan communicated effectively and we had a complete understanding of what TV model would be best for our set up. Delivery process was perfect as well. I will absolutely recommend Alan as the go to guy for anyone looking to upgrade their television....
Lanie Mead
Lanie Mead
22:58 19 Nov 22
Absolutely wonderful experience! Chris and Allan are extremely knowledgeable about everything they sell. Their prices are very competitive and their shipping and delivery was lightning fast and the delivery guys were wonderful!If you are looking to spend this kind of money on yourself, it should be the best experience possible. This business has it covered! Thank you so much!!
Gino Colao
Gino Colao
12:03 25 Oct 22
Surprisingly easy and pleasant shopping experience. Alan and Chris were very helpful and knowledgeable and not at all pushy or “upselling”. We were able to get the TV we wanted and it was delivered within 24 hours. The delivery drivers were on time and pleasant and had our tv up and running within minutes. Highly recommend if you’re shopping for a larger size TV.
Kameel M. Fayyad
Kameel M. Fayyad
16:13 30 Sep 22
Great Store and Great People!!An unbiased review from someone who does not normally take the time to write a review ... However, I am someone who takes a lot of time to research large purchases before executing.We stopped in to learn about the newer TV models from Samsung and were so impressed with the product and the entire experience, we made our purchase decision within 45 minutes. Mike L. went out of his way to make everything easy for us! He asked about our room size, layout, and ambient lighting and then made his suggestions. He is super knowledgeable and informative on all the products. He, and the rest of the staff, are not pushy at all which makes the buying process easy. We bought a new Frame TV and followed up two weeks later by a fantastic soundbar and surround system. In fact, after the TV purchase, we did not need to shop around for the soundbar system as we knew exactly where to go to get a good education and make a decision. Again, a same day purchase!Delivery of both items was exactly as promised including the call-ahead so we could be home to meet the crew.I will never buy another TV from Costco or BestBuy again!! I would happily recommend The Big Screen Store to anyone at anytime. They are locally owned and operated and I am happy to support them in any way possible!
David Stenner
David Stenner
20:58 28 Sep 22
The selection , price, and delivery & setup were top notch. The salesman was very knowledgeable and friendly with no pressure. (He welcomed us and our puppy and made us very comfortable). We also bought a lounge chair and everything was delivered the next day. We highly recommend the Big Screen Store.
Rob Povse
Rob Povse
20:19 20 Sep 22
Very knowledgeable staff. Not high pressure. The TV was delivered and set up with in a few days. (Note, they do not setup tv with your tv service provider unless you request it.)
Humbert Giannaccini, Sr
Humbert Giannaccini, Sr
20:20 21 Aug 22
Third round buying from The Big Screen Store. The sales folks were very nice to deal with. Very knowledgeable. Allen and Chris were driven and customer focused. The TV was delivered as promised and installed professionally. The furniture was delayed due to supply issues, however the staff kept me up to date on the latest information concerning shipping and delivery. I would shop here again. Thank you.
Andrew Halford
Andrew Halford
10:56 12 Aug 22
I have received nothing but expert assistance from Chris and Allen at the Westminster store. I have made multiple visits to research and discuss my options. They always had time for my questions. and never once did I feel under any pressure to make the purchase. I really appreciate that.As such I have just completed my 7th TV purchase to complement my theater seating which also came from the Big Screen Store and I would not consider going anywhere else.
L Thomas
L Thomas
13:36 05 Aug 22
Not Chris was a great salesperson! Asked what we had, Showed what we needed then found us a great deal on a 65 inch w/sound bar.The installation guys Moe and Duane were fast and efficient and cleaned up the area as they went. I had to call them when I messed something up and they were able to talk me though the fix.. Great install people, a real asset to the company..
Brandon Schweitzer
Brandon Schweitzer
15:38 21 Jul 22
Alan is an excellent salesman who helped guide us to the right television set for our needs. He is very respectful, no pressure, and very knowledgeable about all the televisions. We purchased the Samsung QN900 A 8K TV from Alan and his level of service and professionalism is excellent. I highly recommend speaking with Alan when you visit the Westminster store.
Todd Groft
Todd Groft
00:40 30 Jun 22
Knowledgeable, professional, and friendly staff made my purchase easy and stress-free. Delivery was made with plenty of notification by an efficient and courteous crew. Further, the equipment was quickly setup and verified to work before the paperwork was signed. If interested in the products carried by The Big Screen Store, I highly recommend doing business with them.
Robyn & Mark Schaefer
Robyn & Mark Schaefer
18:59 10 May 22
Purchased a tv site unseen. It was delivered next day with no issues. I’d say Chris’s advice and service was great.
William Martinez
William Martinez
20:59 26 Apr 22
Chris was awesome. No pressure and extremely helpful. Would definitely recommend. They are very competitive with pricing and will match anyone including Amazon.
Catherine Dayhoff
Catherine Dayhoff
20:40 12 Apr 22
My experience was great! Chris was very knowledgeable and friendly! I would gladly refer The Big Screen Store Westminster,MD. to any of my friends and family. Ask for Chris!
Laura Rock
Laura Rock
19:56 10 Feb 22
Very helpful personnel - even after the sale was completed. Very patient in helping us understand how to operate our new surround sound system. Calls were returned promptly and they were very knowledgeable about the system.
Barbara Mansfield
Barbara Mansfield
22:28 08 Feb 22
Chris was VERY helpful and knowledgeable....did not try to sell us the latest and greatest. Instead, educated us on the attributes of TVs so we could make our own informed choice. Go there!
Barbara Mansfield
Barbara Mansfield
14:57 06 Feb 22
Chris was VERY helpful and knowledgeable....did not try to sell us the latest and greatest. Instead, educated us on the attributes of TVs so we could make our own informed choice. Go there!
Tom Hesse
Tom Hesse
16:48 01 Feb 22
When you shop for a TV you want a salesperson with knowledge of the product and recommend products so you don't over buy or under buy. This is why you want to visit this store. Plus its nice having pleasant people helping during the process.
Kim D
Kim D
11:29 05 Dec 21
The guys were very helpful and welcoming. The purchasing and delivery processes were seamless. This was our first time here. We would certainly go back for future needs.
Justine Kellar
Justine Kellar
02:52 24 Nov 21
Great experience. Very satisfied with customer service. Sales person very knowledgeable about products. Delivered and set up within 48 hours. Guys were efficient and professional. Went through the system with me and explained everything. Very happy with the TV and sound bar.
Jay Jay
Jay Jay
00:54 10 Nov 21
The experience was great. I went into the store and there was no pressure. They actually told me to wait. I did not need for several months and they told me prices will drop. The TV’s were for a house in Delaware. They said they only deliver to the beach area on Wednesdays. They delivered on Wednesday just after we settled. The delivery people called and told me a window and they were there when they scheduled. They opened the boxes and tested and we have the installs scheduled for this week. They salesman arranged delivery and installation. Everything went very smoothly, it was like dealing with a small company , they truly care about the entire process. Thanks for the great service!
Nancy Orem-Duggan
Nancy Orem-Duggan
19:11 21 Oct 21
Delivery team was very careful with in-home installation. The chairs arrived ahead of schedule and as described according to our original order. We were very satisfied with the attention to detail, extensive time spent to understand our needs and desires, professionalism displayed and courteous manner of the associate helping us in the store with our purchase/order. Overall a positive experience.
Christine Roberts
Christine Roberts
20:25 19 Oct 21
Big Screen Store managed a custom install of my equipment. Jason was very knowledgeable and set-up the system in a short amount of time.
Vic Sosnowski
Vic Sosnowski
18:35 28 Sep 21
Our first and only visit to the store was an enjoyable business experience. Jason was a very personable representative that took the time to show us and tell us about the quality level of the merchandise we were interested in. He explained the manufacturing order process and duration of time expected before we could expect to have our furniture. He just made the purchase process very easy to do. We received our furniture a bit earlier than we anticipated, the delivery folks were timely and great overall. We are thoroughly happy with the furniture and the entire Big Screen Store experience. I would highly recommend others to shop there.
Kathleen Amoss
Kathleen Amoss
17:19 29 Jul 21
Would definitely buy from this store again. Allen was so helpful in helping me set up out tv over the phone.
addison scott
addison scott
03:17 27 Jul 21
My experience with Alan at the Big Screen Store in Westminster has been nothing but EXCELLENT. I was half way into the store when Alan walked right over to me and offered me his assistance. I had done research and told him what model television I was looking for and he took me right to the display model. He did not try to up brand me, but gave me valuable advice on setting up and getting the most out of the unit. He made the purchase easy and the deal was all done in under a half an hour. I ran into a snag in the set up of the set. I called Alan he promptly answered, and walked through the process to help me finish my set up. The Big Screen Store offers something that I've not seen in many years from a large store, EXCELLENT CUSTOMER SERVICE. Dealing with them as compared to Best Buy is like night and day. The last TV I bought from them lasted over 16 years. Knowing Alan is there to help me through any problems I might encounter make me feel very comfortable about my purchase.Scotty
Branden Wahl
Branden Wahl
01:19 12 Jul 21
Chris was super helpful, knowledgeable and honest. I will be making all of my future elections purchases at this westminster location.
Julie Gesterling
Julie Gesterling
22:57 01 Jul 21
Chris is an amazing manager who takes care of you even after you have moved from the east coast to the west coast. Chris has not only taken my calls for help twice from California, but he sent me the part number so I could locate the correct cable for my 75" TV. If you want excellent customer service that follows you everywhere, you want to go here. Thank you Chris! You go above and beyond.
Marc Scott
Marc Scott
15:00 29 Jun 21
Fantastic experience! Jason was friendly and knowledgeable. Very quickly showed us what we were looking for and got a delivery date that worked out fantastically for our move.
Joseph Kreft
Joseph Kreft
23:17 16 Jun 21
I would highly recommend The Big Screen Store. Alan greeted us as we entered and asked questions to better understand our needs. We had checked competitors pricing and the Big Screen Store was our choice. It was a extremely pleasant experience dealing with Alan. He has been in the business for years and his knowledge and follow up are excellent. Any questions about our TV and Sound System after delivery were quickly answered. The delivery and setup process was quick and professional.
Sharon Saal
Sharon Saal
20:23 09 Jun 21
Excellent service. Chris takes time to explain every thing about TVs. Helps you make decision but no hard sell. Installation and technical support remarkable. Never get this kind of service and support at big box stores.Have already recommended to others.
Paula S.
Paula S.
11:54 26 May 21
I was comparison shopping online for a Samsung television and I had in mind which make and model I wanted. Since I had considered traveling to a big box store but then a friend shared she had a very positive experience with The Big Screen Store which was close to my work. I stopped in during my lunch hour and Chris was extremely helpful in showing me the features of the model I was interested in as well as some comparable models. I ended up buying the model I originally wanted, and Chris arranged for delivery the next day. The delivery men were quick, courteous, efficient and came on time! I am very pleased and would recommend this store to anyone who is in the market for a new television!
M W Krieger Jr
M W Krieger Jr
20:45 05 May 21
Did everything that was promised and more. Been helpful even after the delivery.I normally don’t give perfect scores but if here is always an exception.
Michael Bangs
Michael Bangs
01:33 31 Mar 21
I stopped in the store and Alan was very helpful with every question I had. I left the store and communicated via email with him for some more questions and placed an order Friday evening at 6pm. The buying process was simple (also cheaper than anywhere else) and the TV was delivered Saturday at 9am, way faster than any box store. The delivery guys were very professional, verified the TV worked, put it back in the box and were gone within 20 minutes.I highly recommend The Big Screen Store to anyone looking for a new TV!
scott mcdowell
scott mcdowell
03:05 23 Mar 21
Let me just start by saying it was an absolute joy working with Chris.For several minutes answering all questions I had and guiding me in the right direction to purchase my new TV and sound bar.Not only was i 100% satisfied with my choice of a new Samsung TV andsound bar.But I was also impressed with how responsive he was When calling With other questions. Me and my wife were very pleased with our choice of a top of the line product at the best possible price guaranteed. Chose my products and received both next day.I couldn't recommend this store more to anyone who is looking to boost their home entertainment needs.
Walter Bohorfoush
Walter Bohorfoush
14:04 10 Mar 21
Excellent response. Did everything online or over the phone. Very professional and courteous. On time delivery and installation. Great job by the team.
Robert Wilson
Robert Wilson
03:33 14 Feb 21
Chris at the Westminster store is excellent at making the experience great. Compared to the other big box stores he is such a pleasure to deal with. We are working with him to renovate our existing theater room and he has been a huge help in this process. We have purchase AVR, TV and sound bar so far. We plan on using him for all our viewing needs in future too.
Peter Schlossenberg
Peter Schlossenberg
18:12 04 Feb 21
Knowledgeable friendly staff with great products! Very competitive prices to match any competition but with next day delivery! The service is top notch. I needed to reschedule delivery and include pick up of my current big screen tube tv and they were very flexible. I would definitely make another purchase with them and refer friends and family.
jhlarrimore
jhlarrimore
15:28 03 Feb 21
Chris helped me pick out a perfect sofa in store: when it didn't fit the staircase, Alan helped me swap it for the second best option, no problem. Not pushy at all and just wanted to deliver the info. Great experience and service—will definitely go back for TVs.
John Norton
John Norton
19:27 19 Jan 21
Jason was very patient with my many questions and had answers to all of them. He made it easy to make the right selection for my TV, installation and home setting. I am very happy with my TV and its picture, sound, etc. I recommend Jason for anyone needing information to make the right selection for their specific situation.
monica Daye
monica Daye
21:30 05 Jan 21
I had a great experience from the salesman Ed at the Fredericksburg location to the installers Romeo and Terrell. They were kind, courteous, polite and professional. They came in and got to work! They were done in no time!!. I’m very pleased!
Debbie Eppley
Debbie Eppley
17:23 02 Dec 20
Jason is very good at his knowledge of TVs. All questions answered directly to our circumstances. Was not pushy or expected us to buy above our means. Very friendly. We would recommend Jason every day all day.Installers were very efficient and friendly also. Thank You
Deborah Hoover
Deborah Hoover
15:17 27 Nov 20
Moved to this area in the fall and needed 2 new TVs. Jason and his colleagues were the best! We had great service, excellent recommendations on the TVs and sound bars, and best of all - pricing that couldn’t be beat elsewhere. The installers were prompt, courteous, and fast. If I ever need another TV, I won’t shop anywhere else.
v k
v k
01:04 27 Nov 20
Good people at the Westminster store. Solid, knowledgeable, quality honest salesmen. These guys are everything other salesmen are not. I have 100% confidence in their honesty and are dedicated to customer service. Their ethics are second to none and if you do end up having an issue, they will fix it as it should be instead of trying to wear the customer down until they give up, like unfortunately, we as customers have come to expect from most service and retail locations. If these people sell it, I would buy from them instead of anywhere else. Electronics, furniture, mattresses, etc. Chris and Allen are simply put... exceptional.
Adrian Yancey
Adrian Yancey
18:12 20 Nov 20
I have been going to the Westminster location for the big screen store for about 2 years now. Chris and Alan have helped me the times I have visited the establishment. I have never felt more welcomed, more appreciated and more valued as a customer in a very long time. The Big Screen Store as a whole, and these two professional gentlemen specifically, know customer service, and I will be with them for the foreseeable future. Kind, caring and good at their jobs. They both remember me by my face and by my name, this is extremely important to me. I have purchased two great big screen televisions, and I just had a fantastic recliner delivered to my residence. I take customer service seriously, and so do these gentlemen. The chair was delivered when scheduled, by two experienced professional technicians, on the day I was told. If you want great service, great value and a positive customer/salesmen experience, please do yourself a favor and see my friends at the Westminster store. You will truly thank me later. I appreciate you Chris and Alan, I will see you soon for my next chair and or television.
Campus Kathy
Campus Kathy
15:12 11 Nov 20
Total experience was super. Alan was great doing the purchase and the installer was was outstanding and very professional. Great experience and would gladly recommend you to anyone.Thanks
R Ras
R Ras
14:08 03 Nov 20
Chris is very knowledgeable and helpful. We purchased over the phone due to Covid and it he returned calls quickly and followed up to make sure everything went smoothly. It was our 4th purchase with Chris. Great service!
Galen Roop
Galen Roop
02:27 28 Oct 20
When it came time to buy another tv for the house we went back to Chris at the big screen store in Westminster. From the sale to the install it was an absolutely awesome experience,.My wife and I wouldn’t think of going anywhere else!Galen and Cindy Roop
matt strine
matt strine
21:23 26 Oct 20
Great price, great service, they price matched Best Buy! Sales staff extremely knowledgeable.
Nancy Damiano
Nancy Damiano
11:47 21 Oct 20
Great service and fair prices.
Vladdy
Vladdy
04:08 11 Oct 20
I called TBSS to purchase a new TV because Best Buy cancelled my order abruptly with no explanation. I called and spoke to Alan who was very helpful from the start and had excellent knowledge of everything I asked. Not only does this company have great prices but offers great warranty and can deliver very quickly. I am looking forward to my installation next week!
Bob Staudenmeier
Bob Staudenmeier
13:59 14 Jul 20
My experience with all the folks at the Big Screen store was outstanding from start to finish. Chris was the first to reply to me once I emailed a few questions. His historical knowledge within the company helped me because I had purchased a TV and cabinet from them 17 years ago so he was familiar with my setup and what would work for the new TV. Alan helped close the deal once i visited the store. The delivery, and removal of the giant 65 inch full tube tv went smoothly.Big shout out to Romeo and his son who installed the TV precisely in the exact spot that was needed between the existing cabinet and above the new table. He was even able to have the bracket reach out 28 inches to match flush with the cabinet.
Jim Rund
Jim Rund
16:20 10 Jun 20
I bought an 82" from the Big Screen Store in Westminster. I worked with Jason whom I've worked with before on a previous purchase. He is very knowledgeable and the whole process was very smooth. I would highly recommend this store and nothing beats the quality of a Samsung TV.
Judy Carrigan
Judy Carrigan
15:58 10 Jun 20
I needed a new TV console. I contacted the Big Screen Store via live chat on their web page before heading to the store in Westminster, Maryland. After chatting with Chris I decided to head to the store. Chris met me as soon as I got there and showed me what they had, then left me to look around. No pushy sales pitches. He gave me time to look around and then answered my questions. He was more like a friend helping a friend, not someone trying to make a sale. I found a great looking TV console. Chris processed the paperwork, and I was out the door in record time. If you are looking for anything that has to do with entertainment in your home, a TV, TV console, recliners (they have real nice ones), the Big Screen Store is the place to go. And if you happen to go to the store in Westminster, Maryland, ask for Chris. He is very knowledgeable, professional, and friendly.
Michael Zeydelis
Michael Zeydelis
15:09 10 Jun 20
#1 service, #1 delivery and great salesperson no questions asked. Prices are very good and warranty double then other stores.TV was properly tested before delivery guys left.Thank you
Igor Sokolov
Igor Sokolov
15:06 10 Jun 20
Very happy with my purchase! Jason was very knowledgeable! Great price and TV was delivered/inspected within few days! Definitely coming back!
Keith Frampton
Keith Frampton
21:50 10 Apr 20
Very knowledgeable staff both before the purchase as well as afterwards. Happy with my new 65" TV.
Weller Home
Weller Home
11:34 11 Mar 20
The Big Screen Store had the quality and style TV hutch we wanted. Alan Hinkle, sales person, expedited delivery to the TBSS and had it immediately delivered to our home. Delivery personnel were competent, obliging and politic. Alan worked hard to get us the hutch as quickly as possible and provided constant feedback to us on his progress in doing so.. He is an outstanding representative for TBSS and should be complemented and rewarded for same.
Beverly Roeder
Beverly Roeder
19:42 03 Mar 20
The salesman I worked with was Alan Hinkle, He was great to work with - knowledgeable and professional. He helped me select a TV suitable for my room size and budget. This is my second purchase from the Big Screen Store. I will definitely go back for future purchases.
Thomas Sprinkle
Thomas Sprinkle
13:09 12 Feb 20
Do your self a favor when looking to purchase your next TV. Deal with the Pros at the Big Screen Store (Westminster). From selection to installation they are just simply the best.
amanda CASSIDY
amanda CASSIDY
03:15 10 Feb 20
Really great experience from beginning to end. Chris was knowledgeable, friendly, and easy to work with (even when I had to reschedule) and the movers were very professional nice guys. They hauled away my old TV, too. Great management & I feel like they care about customers. I love my TV and if I ever have problems with it, I'm very confident in this store!
Debra Pearlman
Debra Pearlman
12:42 05 Feb 20
Great knowledge about their products and how all this technology works. Did not try to oversell or up sell me. Delivered and set-up system on time and as expected. Overall, they were great to work with and made buying my first major television purchase easy.
James Parker
James Parker
14:12 23 Jan 20
Got an 82" Samsung TV here. Was a lot cheaper than Amazon and the other stores. Salesman knew what he was talking about. Delivery was quick and professional. Guy set everything up, and took away all the trash.
Debbie Rhoten
Debbie Rhoten
14:53 15 Jan 20
He was very friendly and showed us many options in our price range without pressure to purchase any of the televisions. We'll be going back for a new couch soon!
amanda CASSIDY
amanda CASSIDY
12:13 05 Jan 20
Really great experience from beginning to end. Chris was knowledgeable, friendly, and easy to work with (even when I had to reschedule) and the movers were very professional nice guys. They hauled away my old TV, too. Great management & I feel like they care about customers. I love my TV and if I ever have problems with it, I'm very confident in this store!
Debbie Rhoten
Debbie Rhoten
14:56 04 Jan 20
Chris was very friendly and showed us many options in our price range without pressure to purchase any of the televisions. We'll be going back for a new couch soon!
Chad s
Chad s
19:16 09 Dec 19
Great theatre type seating. Delivered and set up when promised.
Michael Keller
Michael Keller
17:28 09 Dec 19
Great experience even though I was buying a smaller, bug screen.
Justin O'Connor
Justin O'Connor
11:39 08 Jul 19
Chris @BSS is outstanding to work with. He works within your budget and gives you actual product experience recommendations based on your room needs. Very happy with our 65 and 75 inch TV purchases from them!
John Cady
John Cady
02:02 03 Jun 19
Our Salesman was Alan Hinkle, outstanding. Answered all our questions, helped us in choosing exactly what we needed in a new 65" Samsung TV. Can not recommend him high enough. Thank you for your time and expertise.
John Cady
John Cady
02:02 03 Jun 19
Our Salesman was Alan Hinkle, outstanding. Answered all our questions, helped us in choosing exactly what we needed in a new 65" Samsung TV. Can not recommend him high enough. Thank you for your time and expertise.
Carol Green
Carol Green
23:45 14 May 19
We had a great experience!! Chris listened to our needs and recomended several options without being pushy. We will be back again for any future needs.
Patricia Beidel
Patricia Beidel
22:57 14 May 19
Chris was awesome to work with in the purchase of our new tv. He made us feel like he had no other customers and nothing more pressing than dealing with us. His knowledge of the products and process of mounting and wiring our new 82" big screen tv was invaluable to us in making decisions for our home renovation. He was great!
Shawn Udovich
Shawn Udovich
22:17 14 May 19
Chris is an outstanding salesperson and is extremely knowledgeable on the products that he sells. Took the time to explain differences in all televisions which was extremely helpful. We recommend him and the store to whomever ask where we purchased the tv.
Kim Carrick
Kim Carrick
13:46 13 May 19
Extremely knowledgeable and helpful. Worked with me to decide the best set-up for my home. Very patient ... not pushy at all!
john bauer
john bauer
17:20 05 Apr 19
Very knowledgable. Great customer service! Chris was exceptional in helping us replace an older tv and was intent on our satisfaction both before and after delivery. Delivery and set-up were great. This store is definitely a 5-star business.
thomas abbott
thomas abbott
23:34 17 Feb 19
Did not make a purchase however Alan did a great job providing information and insight into things I should be looking for when purchasing a TV. Will be going back to actually make a purchase soon.Update:Did go back and purchase. Easy experience, TV came the next day like they said it would!
kathy wantz
kathy wantz
16:23 04 Feb 19
Great experience at the Westminster Big Screen store. Chris is extremely knowledgeable and made our purchase easy and stress free. No high pressure sales tactics just common sense assistance. Highly recommend this store for your next purchase.
Patricia Beidel
Patricia Beidel
01:20 03 Feb 19
Chris was awesome to work with in the purchase of our new tv. He made us feel like he had no other customers and nothing more pressing than dealing with us. His knowledge of the products and process of mounting and wiring our new 82" big screen tv was invaluable to us in making decisions for our home renovation. He was great!
Donna Collins
Donna Collins
05:06 26 Nov 18
Chris at TBSS was extremely helpful in deciding what TV to purchase. He is very knowledgeable of all the products in the store, did not push us towards higher priced TVs but instead let us make a very informed decision about our final choice. Not a pushy salesman at all!
Elaine Wolf
Elaine Wolf
03:04 19 Nov 18
No pressure sales. Asked a lot of questions and were given valuable information. So impressed with the Westminster store and our sales person we ended up buying 2 TVs and 2 Stands. Delivery and set up were exceptional. Gentlemen delivering and setting up were polite, careful, and knew exactly what they were doing. Absolutely GREAT experience.
Deb Jasilaitis
Deb Jasilaitis
18:24 08 Nov 18
I would definitely recommend your business to anyone seeking a TV. Alan was very knowledgeable, informative and patient as well as friendly. He walked me through everything and I have every confidence that I would receive help if issues arise. The delivery team, Duane and Maurice were very nice, patient when questions were asked and very tidy, no mess to clean up. Everything went great and I am enjoying my new TV. Thank you Big Screen Store.
Mike Boggs
Mike Boggs
12:50 29 Oct 18
Alan was great. I've been a Best Buy customer for years and this place really impressed me. Alan took the time (90 minutes) to answer all of my questions. There was absolutely no pressure to buy. The TV was delivered the next day as promised. Great experience with the Big Screen Store.
Shirley Jones
Shirley Jones
20:15 27 Oct 18
This store is the best. Knowledgeable and super professional. They go out of their way for you.
Mike Hill
Mike Hill
22:08 24 Oct 18
We are first time customers to The Big Screen Store. They have great prices and quality products!! Chris at the Westminster, MD, store was wonderful!! He helped us figure out which TV and recliners worked for our needs and was very patient with all of our questions and concerns. It can be stressful figuring out which electronics and configurations are the best for the area where they will go--Chris was great guiding us through the different options and helped to make it an easier process. The service team who delivered our items were also fantastic. They were quick, efficient, and considerate with our home when moving the items in and setting them up and were also great about showing us how to operate things. The install team for the electronics did an outstanding job and were also patient with our questions regarding the various equipment and remotes. While we were at Westminster, there were customers from the Eastern Shore shopping because Chris was highly recommended to them by prior customers. We were shocked that they will deliver and set up to the Eastern Shore for a reasonable fee!! Overall, our experience with The Big Screen Store has been positive. We highly recommend them to anyone looking for a big TV, seating, or even mattresses!!
We Are Grind & Find
We Are Grind & Find
21:45 16 Sep 18
Walked into the big screen store on route 140 and Westminster and talk to Allen fantastic sales man no pressure easy-going talked about what would be best for the situation and actually recommended a lower-priced TV that would fit better for what I’m looking for I appreciate the time spent in the explanation of everything will definitely go back and buy more items from there next time we need it
Scott Williams
Scott Williams
01:07 28 Jun 18
Highly recommend visiting the Big Screen Store, after hours of research and stopping by a few places hands down Big Screen had the best prices and best knowledge of a television to suit my needs. Considering in my opinion the TV is the most used appliance in any household why not by a great quality TV at a great price. Next day delivery, and extended warranties at a fraction of price of competitors its a no brainier. Thanks again for the amazing experience.
See All Reviews