Reviews

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Annapolis Big Screen Store


Dean Adams
Dean Adams
17:22 24 Mar 21
They were very knowledgeable on their products.Jim was very helpful and Terry was on point.Great place if you're looking to buy or just get educated on the latest technology.
Guy Miller
Guy Miller
15:38 16 Mar 21
Very happy with the whole process. A defect in one of the delivered chairs very quickly addressed. Definitely recommend.
Chele Robinson
Chele Robinson
18:45 05 Mar 21
The entire transaction was quick.The salesman browsed around the store alongside me (social distancing of course) to answer all questions. I made a selection and he scheduled the delivery. I was out the door within 45 minutes.
Margaret Gulotta
Margaret Gulotta
21:41 16 Feb 21
Spoke to a very knowledgeable salesman on the telephone. We visited the store shortly afterwards and viewed the 65 inch Samsung’s that were available. The transaction was completed in short order and delivery and set up took place early the next day. The delivery set-up crew was wonderful and finished the install in record time. All employees were COVID sensitive. This is the second tv that we have purchased from the Big Screen Store. Highly recommend them.
Daniel Hannon
Daniel Hannon
18:42 16 Feb 21
Very informative group and did a great job meeting our viewing concerns. The Annapolis Team is a highly recommended group.
Karen Tollestrup
Karen Tollestrup
17:00 16 Feb 21
I had a great experience at this store. The sales clerk was knowledgeable and answered all my questions. The TV was delivered and set up the next day. The price was right and I highly recommend the Big Screen Store.
Linda Harrison
Linda Harrison
23:59 09 Jan 21
The people who work in this store as well as the delivery people are very nice. They are accommodating and there for your reference when you need them. I could have never gotten the personal service at Best Buy that I got at Big Screen Store and Kevin was a wonderful person to deal with . I'm not very electronically bent so it worked very well for me. They are great, especially Kevin and Charley!
Dean Tomes
Dean Tomes
15:52 04 Jan 21
Absolute GEM of a store, with quality folks working behinds the scenes to make things happen. Ordered a large TV that was shipped via tractor trailer in about one week, the item arrived perfectly packaged, and the extra care they took with thin sheets of wood to protect the front and rear is an incredible customer service gesture.I received photos of the TV in the test area to show it in working condition, and photos of it on a skid securely banded, so i knew exactly how it was coming to me.Jim & Jason were wonderful to work with on this purchase, straight pricing, no surprises, free shipping and I could not be happier with The Big Screen Store from top to bottom.I would definitely purchase from them again in the future.
Jay McCarl
Jay McCarl
00:34 30 Dec 20
Great price, excellent advice from Terry, and seamless installation. Many thanks!
Jonathan Tipa
Jonathan Tipa
21:43 29 Dec 20
Easy. Too easy. Prices were the same as big box but customer service and knowledge were better. Way better. In addition, shilling and install was scheduled within two days of purchase. How do you beat that? The simple answer is that you don’t! Dealing with a small business has its perks and this was a big one. Is much rather support this store and the major retailers. Will do it again.
ROBERT KEMPNER
ROBERT KEMPNER
01:35 11 Nov 20
I bought a 75 inch tv and the next week I bought a 55 inch tv. I arranged the purchase and delivery all by phone which was very easy. My salesperson in the Annapolis store was Terry. He was very helpful and answered all my questions. My only negative comment has to do with a $50.00 charge (which I was told about up front) for programming the new remote which came with the tv(s). It only took the delivery/installer less than 5 minutes to complete this task. I therefore think that a $50.00 charge for each tv (total $100.00) is much too high. For this reason I can only give a 4 star rating instead of 5. I believe that programming the remote should be included at no additional charge as part of the free delivery /installation process for all tv's over $1,000.
Connie Bing
Connie Bing
13:07 03 Nov 20
I worked with Frank and Terry. They were both exceptional in getting me everything I needed and also with any additional items that I requested. I definitely recommend the Annapolis location and both of these guys. Great installation services and really fast delivery.
Randy Jones
Randy Jones
22:58 20 Oct 20
Salesman was very helpful in helping me decide on the TV that I wanted he explained thing so I could make informed decision. I had BSS install for me they were on time and professional, install was harder than I anticipated and took longer , there was no extra charge for the difficult install. GREAT JOB
Pat Adams
Pat Adams
20:54 17 Sep 20
Very satisfied..would definitely recommend...
KAREN DAVIS
KAREN DAVIS
17:28 10 Sep 20
Great service fast delivery.
C.O. Johnson
C.O. Johnson
15:28 31 Jul 20
We went into the Annapolis store early June to purchase two televisions as advertised in their 2 for 1 price special. Frank was very helpful in showing us the TV's on special as well as better quality televisions. I never got the feeling we were being upsold but more being provided all our purchase options. We were so comfortable with Frank's easy going manner and comprehensive knowledge of his products we purchased two tv's, sound bars and a large sectional with recliners. Following the sale he was very diligent in keeping us posted on the delivery details and date. The delivery team was also very proficient in carrying our items to our second floor location. I highly recommend the Annapolis Big Screen Store.
Marie Meyers
Marie Meyers
18:26 26 Mar 20
I highly recommend The Big Screen Store in Annapolis, MD. Mr. Terry Shaw helped me with a warranty problem. He helped me purchase my new TV and set up the delivery. Everything went without a hitch. Very happy customer.
Cason Green
Cason Green
14:55 13 Mar 20
Salespeople were extremely knowledgeable. Big Screen Store also had a great warranty which helped my decision to purchase here. They also have many delivery and installation options if needed!
Tommy Thompson
Tommy Thompson
23:00 11 Feb 20
The staff was very professional and knowledgeable about the televisions. The store has great deals which makes the customers want to buy the products.
Cathy O'Malley
Cathy O'Malley
19:12 05 Feb 20
They were wonderful! They made buying the tv easy. Delivery & set up we’re a breezee! The delivery man/setup tech were prompt, professional& friendly.
Jeff Whetzel
Jeff Whetzel
13:13 03 Feb 20
Good service in store, delivery and set up went well. Had an issue with the sound bar, salesmen said they would make it right and they kept their word. I would recommend buying from Big Screen store.
Mark Zablotny
Mark Zablotny
22:06 10 Jan 20
I broke my leg -- thus immobile. Terry from the BSS came to our house and spent an enormous amount of time helping me get the right system for us.He did an outstanding job. Very happy with BSS Annapolis.
David Kimmel
David Kimmel
19:43 03 Jan 20
The salesman Frank White was knowledgeable about TV'S and answered all questions and concerns. The experience was delightful and we left knowing if problems arose we had a person to trust to resolve any issues. Fast on time delivery plus a extended warranty far superior to other vendors.
Jim Preaskorn
Jim Preaskorn
19:19 20 Dec 19
Great deal and fast delivery.
Harvey Tillipman
Harvey Tillipman
17:03 09 Dec 19
Knowledgeable, helpful and very friendly. A pleasure to work with and do business with. Frank was very helpful in telling us all about the details of the various TVs - which made our final decision very easy to meet our particular need for a new TV. Frank also helped us make sure the TV was properly installed on our new TV stand as the new set was much larger and required a new stand. And in addition the delivery men helped us move TVs to accommodate our new set.Would highly recommend The Big Screen Store.
April lane
April lane
20:04 23 Nov 19
Great selection with awesome Black Friday deals! Frank was very helpful!
Ken Schwer
Ken Schwer
18:38 20 Nov 19
Explained products very well with Great deal on TV and sound system and quick delivery. Highly recommend!
Bourtadakis Barber Shop
Bourtadakis Barber Shop
16:39 21 Oct 19
This is a great business right here on West Street and it's within walking distance to Bourtadakis Barber Shop.
New Razor Blade Barber Shop
New Razor Blade Barber Shop
21:22 17 Jul 19
This is a great business right here on West Street and it's within walking distance to New Razor Blade Barber Shop.
Garnet Timbario
Garnet Timbario
13:17 07 Jul 19
Large screen sores - had exactly what we needed. Staff was very knowledgeable and attentive.
Louis Prugh
Louis Prugh
16:17 06 Jun 19
Terry in Annapolis was very knowledgeable and no pressure. I would go back without hesitation. They also had the lowest price for my 75 inch Samsung TV. BTW, they only carry Samsung TVs.
Michele Frame-Miller
Michele Frame-Miller
18:26 13 May 19
Frank was awesome.Very good prices, and knowledge for the product was provided.Very nice experience.
Olga Chatfield
Olga Chatfield
01:01 17 Mar 19
Great store, nice selection of TV furniture! Very helpful and polite service, which is so rare today.
Olga Chatfield
Olga Chatfield
16:32 16 Mar 19
Great store, nice selection of TV furniture! Very helpful and polite service, which is so rare today.
Olga Chatfield
Olga Chatfield
16:32 16 Mar 19
Great store, nice selection of TV furniture! Very helpful and polite service, which is so rare today.
Ted Hockey
Ted Hockey
13:15 27 Feb 19
Highly recommend The Big Screen Store (Ellicott City), 5 stars!! Competitive prices to online but much better service. Sales manager (Greg D) knew his stuff inside and out, answered all my questions with insight, had all the models in store and made comparison very easy. After delivery I noticed a few bad pixels on the edge of the screen, called and within 5 minutes they (Greg D) took care of it. Gave me options and one was an upgrade at no charge, delivered new TV, boxed up the original. Glad I went local and not online. Very positive experience, will be a return customer for sure.
Ted Hockey
Ted Hockey
13:15 27 Feb 19
Highly recommend The Big Screen Store (Ellicott City), 5 stars!! Competitive prices to online but much better service. Sales manager (Greg D) knew his stuff inside and out, answered all my questions with insight, had all the models in store and made comparison very easy. After delivery I noticed a few bad pixels on the edge of the screen, called and within 5 minutes they (Greg D) took care of it. Gave me options and one was an upgrade at no charge, delivered new TV, boxed up the original. Glad I went local and not online. Very positive experience, will be a return customer for sure.
Barbara Newton
Barbara Newton
19:36 04 Jan 19
Love the choices of tv’s. Excellent service. Very polite. Delivery man was unable to get a picture on the screen, but he recommended calling Comcast and they were out the next day and got it going!
Mark Davis
Mark Davis
16:25 24 Dec 18
I've been purchasing my TV electronics through this company for over 40 years, first as Luskins, and now as the Big Screen Store! In the words of iconic Stan Lee (may he rest in peace), "Nuff said!"
Emerson Brooks
Emerson Brooks
22:16 08 Dec 18
The staff was very knowledgeable, and not pushy. It was a great experience.
Kevin Webster
Kevin Webster
20:15 04 Dec 18
very fast and friendly service. Definitely felt like I received the personal touch.
Gwynn Sperandeo
Gwynn Sperandeo
21:46 29 Nov 18
Super friendly and helpful. Got an AMAZING deal on 3 TVs for our game room. Great customer service and great prices!
Ferris Buehler
Ferris Buehler
01:38 09 Nov 18
I purchased a Samsung QLED TV from the Big Screen store and I really appreciated their service. The price was great & the experience of a "white glove" style delivery left my spouse impressed. They're warranty service is hard to beat too!
CLAUDIA KANNON
CLAUDIA KANNON
19:53 30 Oct 18
Personalized service with an experienced expert who knows his merchandise. Competitive pricing on all products. Wonderful experience compared to the big box stores!
Gerald OBrien
Gerald OBrien
19:49 21 Oct 18
I love my TV. The service was outstanding. My delivery was on time and carried out quickly.
Gwynn Sperandeo
Gwynn Sperandeo
16:46 22 Sep 18
Super friendly and helpful. Got an AMAZING deal on 3 TVs for our game room. Great customer service and great prices!
William Beusse
William Beusse
00:56 22 Sep 18
We have purchased several large screen TVs at prices well below other sellers. We have also bought theater room seating for three houses since moving to the Annapolis area in 2003. The Big Screen store has always been able to get us just what we needed at fantastic prices. We believe that the theater rooms they helped us furnish actually sold our last two houses.
Carin More
Carin More
20:15 18 Aug 18
Frank and Terry who run the store atr very knowledgeable, and friendly guys. Fabulous cozy showroom.They also sell home theater lazyboy like comfy chairs and couches,tv stands and of course big bright beautifl tv's. Highly recommend a visit. FYIparking is on the side bust mostly around the back.
Denise Lee
Denise Lee
22:02 05 Aug 18
We found the Big Screen Store when looking for a Stressless Recliner. Our salesman, Frank White, was great! He helped us evaluate the models they carry, gave us leather samples to take home, and showed us color options for the wood base. He spent a lot of time with us and we never felt rushed. We will have a truly custom chair that will look beautiful in our home.
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Glen Burnie Big Screen Store


Roger holtmann
Roger holtmann
23:48 14 Mar 21
I researched my next TV and selected the model I wanted. The problem was most stores did not have my TV. I called the Big Screen Store in Glen Burnie, since I had seen it off I-97. They had it in stock and shipped in and installed it in 2 days. Great installation folks too.
Brian
Brian
04:56 11 Mar 21
Bought an 85 inch Samsung from Michael. The purchase process was easy and painless, was in-and-out in less than 15 minutes. I swiped my credit card at 6:40PM and they delivered the TV before 9AM the next day. I was not hassled and Michael was very easy to deal with. The price was even better than expected. I would recommend the big screen store and Michael to folks I like. 🙂
Cindy Curtis
Cindy Curtis
00:37 10 Mar 21
The salesman was very pleasant to deal with. Delivery was spot on with them contacting us several times to keep us posted on our delivery time. They did a great job.
Jeff O
Jeff O
18:34 20 Feb 21
I purchased online and received a follow up phone call the next day to schedule delivery. The price I paid for my Samsung Q90 75 was the best I could find anywhere (Super Bowl Sale). Delivery was on time and the guys were careful and respectful. I will be returning soon to replace my living room and bedroom TVs.
Lauren Anderson
Lauren Anderson
17:50 09 Feb 21
Smooth transaction over the phone. Great customer service and appreciated the follow up.
Janet Reiner
Janet Reiner
21:19 22 Dec 20
We received excellent customer service when buying our new tv from The Big Screen TV Store. Friendly and professional salesmen and delivery men. We were lucky to get a great price calling within minutes of closing time on Cyber Monday. Salesman emailed the paperwork right away so I could get the sales price with only minutes to spare. Very pleased with our awesome new Samsung tv!
Randford Anderson
Randford Anderson
15:25 16 Dec 20
Great place, very friendly and helpful staff. They practice physical distancing just not from TVs they want you to get close to the TVS. All and all a great place to shop and buy from. I recommend them and the sale.
Dayan Habtemariam
Dayan Habtemariam
12:38 02 Dec 20
They were wonderful delivered tv on time next day.They were informative and they were not pushing to make $$$ deal they listed to your needs .
Derek Mickles
Derek Mickles
20:15 17 Nov 20
Great experience at the store. No hassles just in and out no problem! Great bunch of salesmen there
Derek Mickles
Derek Mickles
20:49 11 Nov 20
Great experience at the store. No hassles just in and out no problem! Great bunch of salesmen there
Russell Schomer
Russell Schomer
14:03 21 Oct 20
Darrell was very knowledgeable regarding our purchase. Helped answer a lot of questions I had during my upgrade. The entire staff was very friendly and helpful. Delivery was scheduled, the team arrived on time and professional. Great to have a local store besides the BB store where I can do comparison on a product and buy. Never have liked the idea of ordering this type of purchase online as stores are limited due to the internet now days.
Mary Trautman
Mary Trautman
12:49 17 Sep 20
They were very helpful and patient while we came in several times to make a final decision. The delivery and installation was excellent!
Mike Thompson
Mike Thompson
21:06 27 Jul 20
Outstanding service. Darrell Jones was very informative and allowing me to make a informed decision. I ended up buying 2 Big Screen TVs. We are very pleased with both TVs.
Sue Goldblatt
Sue Goldblatt
20:32 27 Jul 20
Excellent sales and delivery services. In and out of store in half an hour with delivery and set up the following day. Have purchased from The Big Screen store twice before and will continue as needed in the future😎
Matt Schaeffer
Matt Schaeffer
22:27 03 Apr 20
After doing a lot of research on theatre seating I visited the big screen store showroom in Glen Burnie. Most chairs are there to view and the service there was excellent.
William Fawcett
William Fawcett
00:50 15 Feb 20
Great experience dealing with Jason and the Big Screen Store. Made one visit to gather information; very helpful and no pressure. I confirmed everything I was told at other stores. I returned to Jason and bought two TVs and a credenza. I really liked how they operated, the truthfulness and no hard selling. Could not have been easier.
Edward Zumstein
Edward Zumstein
21:25 11 Feb 20
Easy to deal with. Product arrived as scheduled.
ashley biddison
ashley biddison
17:47 09 Dec 19
Jason the general manager was very helpful in getting an issue I had resolved he stayed in communication with us. Updated us every step of the way. And I want to thank him very much for that. I would 100% recommend this store and this company. I love and adore my tv and my bf is very happy with it as well! We will back in the future for any more tv needs
ashley biddison
ashley biddison
00:11 28 Nov 19
Jason the general manager was very helpful in getting an issue I had resolved he stayed in communication with us. Updated us every step of the way. And I want to thank him very much for that. I would 100% recommend this store and this company. I love and adore my tv and my bf is very happy with it as well! We will back in the future for any more tv needs
David Biddison
David Biddison
21:26 20 Nov 19
had a slight issue and the gen mgr did an outstanding job resolving that issue. We will continue to go there for our big screen needs. Very pleased. Highly recommend!!!!
Melissa Liupaeter
Melissa Liupaeter
22:17 20 Jun 19
Very knowledgeable and friendly. Made the buying process seamless.
Jaytill 522
Jaytill 522
19:03 15 Mar 19
Greg and his team are awesome I've bought 2 TV's and plan to get another this year
Tangela Anderson
Tangela Anderson
14:20 10 Mar 19
Excellent experience. I never really heard of Big Screen TV store until the financing company i used recommended them for purchasing my electronics. I live like an hour from this store but it was worth the drive. When i called my local store, they didnt answer so I contacted the Glen Burnie store, Mr. Michael answered. He gave me phenomenal customer service over the phone, straightforward no chasers. He answered questions about the price over the phone, discussed the specs and everything. I was so impressed that i came in the BWI store the very next day and purchased my item with Mr. Michael only. He was just as helpful in the store as on the phone. I couldnt moss him bc he discribed himself too the tee, Goatee to be exact (great sense of humor). He didn't give any pressure and was happy to accomodate anyway possible. I recommend you to not just view their website but come to the actual store. You will be amazed at the merchandise and prices for quality items. The truly do beat their competitors prices...I confirmed online immediately and was sold. I scheduled delivery and got the date i requested and the installers were even more professional. The overall experience is truly a 5 star rating. I was out of there in less than an hour and I was responsible for the lag bc I challenged everything and had to make an errand in the midst of the purchase. Thank you BWI- Big Screen TV for your top-notch everything.
Olga Chatfield
Olga Chatfield
02:01 19 Feb 19
Great selection of furniture.
Olga Chatfield
Olga Chatfield
21:54 18 Feb 19
Great selection of furniture.
David Purnell
David Purnell
18:22 14 Feb 19
Based upon my experience, this is the only vendor to use to purchase a Big Screen TV. They truly are professionals, extremely knowledgeable, offer excellent customer service (purchase to delivery, to tv setup), and excellent prices (will match any competito pricesr and honor subsequent sale prices on your tv based upon a grace period). I highly recommend them over any competitor.
Kerry Capes
Kerry Capes
16:50 04 Jan 19
Excellent service in store, delivery was timely and professional. Very satisfied with our purchase and the product
Fawn Stokes
Fawn Stokes
22:19 20 Dec 18
Very impressed with the whole experience.with the delivery guys and especially the gentleman named mike that sold me the tv.Thanks again mike you rock. The Big Screen store rock!!!!!😍
Christina Swann
Christina Swann
00:52 15 Dec 18
Jason gave me excellent service from start to finish. He even came to my house on his day off to fix an issue. I won't go anywhere else for my next one!!
Elana Washburn
Elana Washburn
18:46 15 Nov 18
We were very happy with the Big Screen Store. Sales person was very knowledgeable and not pushy. Spent time discussing options with us. Price was great and delivery and install were very professional and on time.
Carol Gould
Carol Gould
20:05 01 Nov 18
Michael Wall was a great sales person to work with. He presented all the options to ensure that we were sure to get exactly what we wanted. He also did extensive follow up to ensure our delivery and installation appointments were set up to suit our schedule. We appreciated his great customer service.
Douglas Walcutt
Douglas Walcutt
12:21 01 Nov 18
The number of different models and features of tv’s are enormance. Big Screen explained each unit and it’s price , without pressure and matched the marginal difference in price the warehouse store had. Then they delivered and installed the unit ( less risk and less time ) which was free at the time. I would suggest you visit them, you will be glad you did.
diamond money
diamond money
12:04 04 Oct 18
I went here almost 2 years ago to buy my Samsung tv , and the customer service was excellent.
William Shipley
William Shipley
17:28 26 Sep 18
Great place to buy Samsung TVs. Extended warranty and same price as anywhere else. Salesman very helpful.
JOE PRICE
JOE PRICE
14:11 22 Aug 18
My experience with The Big Screen Store has been great. Mike Wall was very knowledgeable, and helpful when my wife and I were picking out the Palliser home theatre chairs.We had to return to the store on several occasions to decide on the choice of leathers and colors. Mike really helped us to make a good decision on the whole purchase. Looking forward to be receiving the chairs soon. Customer service has been excellent so far. I will definitely return for a new 75 inch TV in the future.
Tim DiVito
Tim DiVito
11:16 03 Aug 18
Great store with many options. John Beauchamp did a great job. He was incredibly knowledgeable and honest throughout the process. He worked hard to make sure I was satisfied well after the sale was over. Very impressed.
Benjamin Antkowiak
Benjamin Antkowiak
15:41 18 Jul 18
Michael Hall is awesome! My wife and I had a great experience purchasing a new tv with him. We had been in a month earlier in the start of our search and he remembered us, which is rare in this world. He is very honest in his approach and does not try and constantly up-sell you like other stores do. I bought my last big tv at the Big Screen Store, years back, and will continue to do so in the future!!
Leo G
Leo G
00:51 04 Jun 18
I recently purchased seven theater seats from The Big Screen Store. This was a major purchase and like most consumers I did quite a bit of research to make sure I got the best price and highest quality seats. I visited the store and exchanged multiple emails with Michael Wall over several months before making the purchase. He was patient, knowledgeable and responsive. He took the time to review the layout of my movie room and diagrammed several configurations that would work for the new seats. He did a great job for us from start to finish.
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Ellicott City Big Screen Store


Chadd Castrilli
Chadd Castrilli
18:48 24 Mar 21
Their showroom has a lot of options that you get to experience before you purchase. The sales reps are informed and did a great job of helping me identify which model would be best for me. Delivery was easy and install is scheduled for tomorrow but I expect it to get well too.
Rudolph Palmer
Rudolph Palmer
15:56 22 Mar 21
I had my first purchase experience at The Big Screen Store a few months ago and couldn't be happier with the result. Adam took his time with us, discussing how my wife and I could best achieve the experience we were looking for. I highly recommend The Big Screen Store to anyone looking for a first tv purchase or to build a great home theater set-up.
Sheri Stevens
Sheri Stevens
21:28 27 Jan 21
We had done our research and went into the Big Screen Store to check on their tv's and pricing. We were not pressured and all of our questions were answered. We purchased and love our new Big Screen TV!!! They installed it for us and explained how to use the new remote. We were told to call with any questions or if we need anything--we have done fine so far but will not hesitate to call when/if we do have questions.I would highly recommend and the price we purchased our TV for was a GREAT price!!
Stephen Smith
Stephen Smith
17:11 27 Jan 21
Quick purchasing process, knowledgeable sales staff that don't bludgeon you with buzzwords or tech you dont need. Delivery was fast and easy, the guys who did the work courteous and professional. Would absolutely recommend, though I would specifically go to thr Ellicott City location as it is a quieter affair.
BB Smith
BB Smith
23:04 06 Dec 20
I had one of the best experiences when I purchased my TV from Big Screen TV Store. I think this is the third TV I have purchased over the years. I can not say enough about your sales person Roy. He went above and beyond to explain the new TV’s to me and helped me make my choice for what I needed. He is an asset to your organization. I would recommend anyone to purchase from Big Screen. Thanks Roy! Bette
Phoebe Serlemitsos
Phoebe Serlemitsos
02:29 12 Nov 20
My dad and I were shopping to furnish a theater room that we are having added to our basement. Roy was extremely helpful and knowledgeable about the products this store had available. He made fantastic conversation and made our shopping experience great! We ultimately bought both the TV and the sofas that we are going to use in the basement from Roy at this store. I cannot recommend this store more highly! I would give the experience we had more than 5 stars if this platform would let me!
Luis Bernardo
Luis Bernardo
00:14 21 Oct 20
Our salesperson was great and no pressure. Every tv is on display for comparison. It is where i go every time I buy a new big screen and the installation folks were great as well.So easy so fast. Now if i could only learn how everything works . ( that’s what kids are for)
Dana Roland
Dana Roland
20:48 06 Sep 20
I was referred to the BSS in Ellicott City by my father. As soon as I came in, Adam was there to greet me and my 2 boys. I did a ton of research so I pretty much knew what I wanted. Adam took the time to explain all of the features on the tv, as well as the differences between several models. He also walked me through the installation process, choosing the right mount, and entertained my little ones with Jurassic Park on phenomenal surround sound! The whole experience was enjoyable! Thank you, Adam, for the wonderful service! I'm looking forward to the install. I will absolutely return when I purchase another TV. Great experience!
Ronald Tate
Ronald Tate
06:46 03 Sep 20
Delivered on time as promised. Outstanding TV.
Roland Cavell
Roland Cavell
20:02 08 Aug 20
Bought a special order TV from these guys great to deal with. Came in on time and they actually installed it ahead of schedule.programed remotes fully operational when I tried it. Thanks Adam....
MM
MM
15:40 04 Aug 20
Terrific place to buy a TV. We're very happy with our 65" Samsung.It was delivered within two days and the installation was top grade.
Christina S.
Christina S.
08:13 01 Aug 20
Excellent service, price, fast delivery and wall mount install during the pandemic.Thank you!
Joe Mosso
Joe Mosso
17:24 29 Jul 20
Roy and Adam are very knowledgeable and have excellent customer service skills. I visited the store a few times and watched several TVs before making my decision. I never felt any sales pressure. Roy and Adam were available to answer questions. I was impressed with their professional approach to each and every customer that entered the door. The installation was handled well as was the processing of the refund for parts that were not used. The prices were the same as the competition and the installation was much sooner. I highly recommend visiting The Big Screen Store In Ellicott City, MD.
Asad
Asad
14:47 28 Jul 20
We bought 2 large TV for our home.It was wonderful experience with Ellicott city store.We are enjoying now and very satisfied with their service.
Bob Teleky
Bob Teleky
01:55 21 Jul 20
I bought two large TVs recently from Roy at the Ellicott City store. Roy was knowledgeable and knew what I needed. He went beyond the call of duty to see that I my home was connected after my move to a new resident. Excellent job and I highly recommend Roy and the store .
steve rector
steve rector
20:41 17 Jun 20
I had the pleasure of working with Adam when my old TV finally died. He was extremely professional and gave me one of the best customer experiences I've ever had. Unfortunately, due to the pandemic, their truck was delayed which impacted when they could get the TV to me. However, when I called to follow up on my order a few days later, he not only remembered my name and what I bought, but also gave me a rundown of all the behind the scenes things he had been working on to coordinate a quick and easy delivery. The install was scheduled the day after the unit came in and they were extremely professional. Very nice, had on their gloves and masks, and they even went the extra mile and hid the wires in the wall for me! Hands down the best service I've ever had. They've earned a customer for life... I will definitely be back for my next tv. If you are in the market for a new TV, give them a call.. you won't regret it.
Durant K Harvin III
Durant K Harvin III
15:30 17 Jun 20
I received an email of a limited, special sale that was being offered. I then placed a call to see if the item was still available. It was and the salesman was able to complete 95% of what needed to be done over the phone and 30 minutes later my wife drove up, picked up and was on her way home. Aprreciative of the efficiency and attention to detail.
Steve Huter
Steve Huter
17:22 13 Jun 20
Store manager Adam guided me towards an 8k, 75” QLED, 2019 model that they were clearing out to make room for the 2020 model. Great suggestion, great tv, great experience. Thanks Adam.
Andi Farbman
Andi Farbman
14:42 10 Jun 20
We joined the 21st century with our first flat screen TV. Though we live in downtown SS, I relished the positive reviews of the Ellicott City Big Screen store and they did not disappoint. I called in October of last year and asked Roy to simplify the process and walk me through it. He was excellent, thorough and not hard sell. We delayed our purchase until the pandemic forced our hand. I called back and asked to speak with Roy and he remembered our conversation. He made me feel like I was dealing with Nordstrom! The installers, which we opted for because we are geezers who wanted it to be easy, were also excellent and efficient. There were some communication glitches Between the store, delivery and installation, so be sure to get your details straight. It was a dream experience and we now have an extraordinary and greatly enhanced viewing and hearing experience! Can’t wait until the WNBA returns so we can actually see the score and minutes remaining! Many thanks to Roy and Big Screen TV team!!
Rick Silva
Rick Silva
14:08 15 Apr 20
Great experience and very knowledgeable and definitely understands what the customer wants. Will do business again.
Latasha Edwards
Latasha Edwards
20:37 14 Apr 20
Roy and Roy are the best . They have great sales experience, they are so awesome. Please go check them out for TV, entertainment centers or anything you need for your homes. Keep up the good work
Amal Isaiah
Amal Isaiah
22:10 03 Apr 20
Very pleasant experience. Salesperson Greg Dahle was very knowledgeable and made the transaction easy. I received a discount unmatched by another online or big box retailer. Delivery process was seamless. Cannot recommend more highly.
Lazaro Quinones
Lazaro Quinones
21:32 27 Feb 20
Had a great experience at the Ellicott City location. Salesman Roy was great.. He took his time and explained the difference between the Tv’s and I purchased a 75 inch Samsung QLED. I will definitely be back for the TV stand and BeautyRest bed. Thanks again Roy..
thomaswh31 .
thomaswh31 .
19:37 10 Jan 20
Most of the time good reviews are inflated, but not this time. I went there with my wife shopping for a new tv. Both salesmen had PH.D's all things Samsung TVs. One, they can sale a person a winter coat in the middle of a desert. Two, they treat every customer like they have one million dollars to spend. We purchased the tv we wanted well within our budget and left very satisfied. If you need a tv, this is the place to go.
Patrick Curran
Patrick Curran
20:53 03 Jan 20
He was very knowledgeable and helpful. He made it easy. Installation was great. I did not have to do anything. Great experience !
Ellen Hill
Ellen Hill
20:05 09 Dec 19
During the Christmas rush, so we waited to speak to a salesman. The salesperson seemed generally knowledgable but could've told us that the picture may be enhanced by using a 4K video box from our cable provider. We eventually found out, switched boxes and all is well at this point. Instillation was excellent and delivery was on time.
Ralph Favorite
Ralph Favorite
01:46 04 Dec 19
My wife and I entered The Big Screen Store Saturday, 31 November 2019, as the most technically ignorant people to ever visit and we obviously looked the part. Fortunately, Greg Dahle braved the ignorance and came to our rescue. The first thing he explained was why a larger screen TV might be cheaper than a smaller one. Using terms and explanations we could understand Greg explained everything we needed to know to select the best TV for our home! Greg also explained why we might not want a more expensive TV or accessory. I highly recommend requesting Greg Dahle when you visit the Big Screen Store.
MICHAEL DUKE
MICHAEL DUKE
20:59 02 Dec 19
both salesman was great Greg gave me every information on each TV from large to small as well as warranties no pressure better than buying a car and wasn't a very enjoyable service and yes I did get a 82 inch TV thank you Craig
richard Fields
richard Fields
12:33 02 Dec 19
The highest quality of Samsung TVs in the area. Nice array of sofas and recliners.
Paul L
Paul L
19:35 07 Jul 19
Greg is the best. I had a warranty claim, Big Screen Store replaced my 70+ inch TV with a new one and Greg made sure the replacement and install went as smooth as possible. Even got faster install than I was expecting. Great service is hard to come by these days, and this store provides great service!
Kim Hamilton
Kim Hamilton
23:28 21 May 19
Over the years, my husband and I have purchased several TVs and a variety of furniture from this store. The quality and selection is unmatched. And the customer service is topnotch. Highly recommend this store.
Linda Pellicore
Linda Pellicore
16:18 06 May 19
On Sun, May 5, 2019 at 4:51 PM Linda Pellicore wrote:Hello, Greg,Thank you so very much for all of your help and advice. I really appreciate your friendly service. Please feel free to pass on my phone number (410.292.9875) to your potential customers for a great referral.I was about to purchase a Sony TV and sound bar from Best Buy, where I usually shop for electronics, but decided to stop by your Big Screen Store on the way home. I am so glad I did!We love our Samsung TV and Bose sound bar. Fantastic! The HD 4K 3D effect is great and with the additional surround speakers, it feels like your right there!I can't wait to get my speaker stands. Once again, Thank You for you expert advice and Thank you for suggesting the speaker stands. You not only sold me an excellent video and sound experience, you saved me the hassle and expense of drilling and mounting surround speakers into my wallboard.Thanks again,Linda.On Sunday, May 5, 2019 EC Ellicott City wrote:Best Regards,Greg DahleThe Big Screen Store8540 Baltimore National PikeEllicott City, MD 21043Showroom Phone # 410.203.9700
Arthur Depew
Arthur Depew
00:49 17 Mar 19
Excellent customer service! Sales representative was extremely knowledgable and patient in answering my questions concerning different Samsung 4k televisions. I never felt pressured. Delivery and setup was next day. Delivery team was early and very professional. I'm extremely satisfied with my buying experience with the Big Screen Store. They will be my 1st choice for all future 4k TV purchases.
susan dolinka
susan dolinka
21:06 08 Mar 19
Greg was outstanding from the minute we walked in the store. He assisted with our tv selection and honored the price match without hesitation.
Vince T
Vince T
19:08 03 Mar 19
Hands down this is the best place to buy a big screen TV! They were cheaper than Costco and Best Buy when I brought my TVwith a 15 day price match guaranteed. 5 days after I brought my TV, the price dropped on amazon. I spoke with Greg and he checked online and found the price had dropped even more than what I saw. Greg refunded me the difference and honored their policy no questions asked and more than what I expected since he found it cheaper! This a rare instance where a traditional brick and mortar store can really compete with the internet and other larger companies like Best Buy/Costco. Greg was straight forward during the entire buying experience with me and I will definitely go back the next time I need to update my TV!
Ted Hockey
Ted Hockey
13:56 27 Feb 19
Highly recommend The Big Screen Store (Ellicott City), 5 stars!! Competitive prices to online but much better service. Sales manager (Greg D) knew his stuff inside and out, answered all my questions with insight, had all the models in store and made comparison very easy. After delivery I noticed a few bad pixels on the edge of the screen, called and within 5 minutes they (Greg D) took care of it. Gave me options and one was an upgrade at no charge, delivered new TV, boxed up the original. Glad I went local and not online. Very positive experience, will be a return customer for sure.
Clark Robinson
Clark Robinson
15:56 07 Feb 19
Greg was very helpful and informative to make sure we got the right product for our needs
Dave Kelejian
Dave Kelejian
15:29 05 Feb 19
Very helpful. Happy with the service and price. The 75" screen is amazingly clear. Neat to see a screen without wearing glasses. The catonsville store has 🐝 here a long time. This is the 2nd TV I've bought from them in 12 years.
Elizabeth Krahel
Elizabeth Krahel
17:15 11 Jan 19
I am very pleased with my purchase at the Big Screen store! Mike was knowledgeable, informative and very helpful. I would recommend him and the Big Screen store to anyone!
Martin Spieldock
Martin Spieldock
17:39 10 Jan 19
The BSS is a real pleasure to deal with. Great prices, awesome selection and a great warranty make choosing the BSS a no brainier. A better choice than a big box store.
Vipul N Shah.
Vipul N Shah.
02:01 14 Dec 18
Frank and Terry who run the store atr very knowledgeable, and friendly guys. Fabulous cozy showroom. They also sell home theater lazyboy like comfy chairs and couches,tv stands and of course big bright beautifl tv's. Highly recommend a visit. FYIparking is on the side bust mostly around the back.
Martin Spieldock
Martin Spieldock
16:45 06 Dec 18
The BSS is a real pleasure to deal with. Great prices, awesome selection and a great warranty make choosing the BSS a no brainer. A better choice than a big box store.
Richard B
Richard B
15:38 28 Nov 18
Very friendly service! Great deals! Had our TV delivered the next day. Can't beat that!
Stephanie Ambrose
Stephanie Ambrose
17:34 20 Nov 18
Mike is honest and great to work with. The installers came on time, and were in and out in no time with our new TV mounted perfectly on the wall. I would definitely go back again and recommend.
Kent Grander
Kent Grander
11:27 27 Oct 18
I have purchased two televisions from this store. Both times the salesmen were very knowledgeable, took their time to explain and show us many different features of different tvs. I will be making my next video purchase from The Big Screen Store as well. No longer will I waste my time with the overpriced, non knowlegdable or wrong information from the box stores or surfing for info for a slightly better savings online. Not worth my time.They also were very willing to answer any questions that I had after my purchase.
Karla Warren
Karla Warren
15:34 21 Oct 18
We have purchased product on a few different occasions from John at the Ellicott City location. We have ha great experience and have been provided with great service. I would and have recommended this location.
Jaytill 522
Jaytill 522
10:07 16 Oct 18
I been here twice and there will definitely be a third time nice large but not overwhelming showroon and the staff are personable and professional and the delivery process is super fast and convenient
Virginia Townsend
Virginia Townsend
00:01 18 Sep 18
Greg was great. He helped me tremendously with choosing the right unit without pressure. My husband is extremely pleased with our beautiful new 72" tv stand. Thanks Greg.
James Foran
James Foran
17:08 01 Sep 18
My experience at the Big Screen store was outstanding. Greg was absolutely fantastic to work with, and he is very knowledgeable about his products. Duane did an excellent job of mounting the 82" TV, and he was very helpful as well. Great place to do business.
Vipul N Shah.
Vipul N Shah.
21:45 03 Jun 18
Best place to buy Samsung tv's
Mo Bajaj
Mo Bajaj
16:55 27 May 18
Had a great experience at the store. Greg is great! Bought two large size Samsung TVs about a year and half ago. Had a small issue with the screen for one of the TVs recently, but I contacted Greg at the Big Screen Store and he helped get the repair underway in a very timely fashion. Kudos to the 2 year warranty from the Big Screen store, and Greg! I am a Big Screen Store customer for life. Highly recommended.
See All Reviews

Fredericksburg Big Screen Store


Rol T
Rol T
21:59 27 Apr 21
Excellent service from sale to delivery. I was amazed the delivery and set up people taught me more about theTV operation than the salesman. May want to consider a promotion. I give it 5 stars plus!!
Henry Gardner
Henry Gardner
18:20 20 Apr 21
Sales staff members know their products very well.They give good advice, without a hard sell.Huge showroom to see different models in large sizes.Too bad they are ending their representation of Stressless chairs from Norway, the best chairs for sore backs, and very handsome. Choose your own model and size—they come in small, medium, and large, pick the type leather and color you like, and wait for a custom chair you helped design, and that fits you.
Corey Peterson
Corey Peterson
21:45 24 Mar 21
The guys at the store were very knowledgeable and a blast to wrap with! It didn’t take much time to dial in the TV I was looking for. The financing option was a piece of cake as well. I won’t bye a TV from anywhere else.
Mark Smith, Sr
Mark Smith, Sr
01:08 10 Mar 21
Wonderful experience. They are experts in there products. (Especially Ed Hodge manager.) Totally honest and caring. Even after the sale they are there for you. Hats off to the entire crew from sale to delivery to follow up.Peace.Mark Smith
Drew Winneberger
Drew Winneberger
15:59 22 Feb 21
In-store experience was very good. Salesman was very knowledgeable. Doubling the factory warranty is a nice feature. Next day delivery scheduling was easy.
Tgcitw1
Tgcitw1
16:01 15 Feb 21
The Big Screen store isn’t your traditional brick and mortar store. They offer top notch service with a personal touch that is rarely seen in business anymore. My local BSS has had the same two gentleman working there for the last 4 years. They know who me and my wife are, and they go out of their way to be supportive and dedicated to our needs when we’re in the market for electronics or furniture.My big screen TV, my living room set, my Bose sound bar and multiple Bose receivers have come from TBSS. This weekend we finally updated the furniture in our media room with the set that we have been admiring for the last 8 months. As always the service was spectacular and the price is always the best for their top tier furniture. My furniture arrives this week but here is some of my purchases that I made in the past that were absolutely perfect from buying to delivery! I wouldn’t shop anywhere else!
Vaughn Watts
Vaughn Watts
18:41 29 Dec 20
Great place with great people working there. The sales people are very knowledgeable and helpful, they make the TV buying experience that much better. Everything from the purchase to delivery was smooth, I would definitely recommend buying your next TV or entertainment system here. Last year I purchased the 65in QLED, this year I upped my game and purchased the 85in QLED, what a huge difference, it’s like having a movie theater in my living room.
Stan Norman
Stan Norman
18:10 22 Dec 20
the shopping experience was excellent. coordination and scheduling of delivery was a problem. after installation a minor problem was discovered but for the most part installation was smooth, quick, and thorough. love the product.
Ken Wagner
Ken Wagner
14:44 17 Dec 20
We shopped around and got out big screen TV, sound bar, couch, and TV stand at the Big Screen Store. The staff took time to explain to us the difference between various models of big TVs and helped us decide which model was best for us - and it was not the most expensive one but it was the right one for us. Would recommend to a friend and will shop there again.
Bob Fredericks
Bob Fredericks
16:41 09 Dec 20
Very knowledgeable and helpful staff with items in stock not available at other stores; e.g. Best Buy. Also sales staff are ready and available to assist customers. There’s nobody on the floor at many other similar stores. Delivery of the product was accomplished professionally and as promised.
richard carroll
richard carroll
12:57 09 Dec 20
From entering the Big Screen Store we felt at ease. Our sales representative (Ed) provided multiple TV options for our budget. He was so patient with our questions and stayed with us until we made a decision. Continuing after the sale, delivery and installation went off without a hitch. By the way, the two installation professionals were extremely helpful at no time did we feel rushed or pressured. Explaining how the remote works with our sound system was above and beyond. Thank you for the overall support throughout the purchase, delivery, and installation. We look forward to visiting again!
Donnie Taylor
Donnie Taylor
23:37 01 Dec 20
Ed Hodge was very knowledgeable and put us at ease making this purchase, also the price matching makes it a deal you can't pass up
Nelson Fegley
Nelson Fegley
14:42 18 Nov 20
Nice people. and good service during delivery. reasonable price.
Derrek Meath
Derrek Meath
02:06 14 Nov 20
Big screen store and their install team were great! Got me added in on a Saturday and took good care of my mounting! Gonna get my theater room TV from them as well!
Rene Lee
Rene Lee
09:19 11 Sep 20
We had a great experience at this store. Not pushy at all. Explained everything and took their time with us. Priced checked with other stores to ensure we got the lowest price.R.L.
Tim Simmons
Tim Simmons
22:20 10 Sep 20
Good job! Very informative and courteous. The TV and consoles look great. Good quality product and great sales staff.
Cyber Caccia
Cyber Caccia
16:27 10 Sep 20
I was given assistance with features and selection to meet my needs. I was not pressured to purchase a tv because of a higher price. It was a great experience and we are very satisfied with our new tv.
John Prowett
John Prowett
16:18 10 Sep 20
The store is well stocked and the staff are knowledgeable. The customer service is top rate before and after sale. I highly recommend this store.
Scott Streisel
Scott Streisel
16:13 10 Sep 20
It's hard to go somewhere and find someone that actually knows about TVs anymore. Best Buy and some of the big box stores have people that are trained to touch on the bullets, but they generally don't know about TVs all that much. When I walked into the Big Screen store all their lighting is setup in a more realistic manner and the TVs are setup in such a way that you can actually compare them side by side. I had a great experience from walking in, to ordering, to receiving the TV. I had always avoided going here because I assumed their prices were higher. I should have actually looked into that earlier. There prices are basically the same as other places and their service is much better.
Dr. John H. Bridges III
Dr. John H. Bridges III
11:36 28 Jul 20
Exceptional customer service! I have been evaluating big screen televisions this past year as a replacement for our 73” DLP previously purchased at the Big Screen Store. While I had numerous anxieties associated with type, rating, and level, each inquiry was responsive and reassuring. This purchase is our third from the Big Screen Store based on return on investment and professionalism.
George Motley
George Motley
22:56 10 Jun 20
Corey is an outstanding sales rep. He was knowledgeable about the products and the Big Screen Store will beat any price from a big box store. I highly recommend them and stop by and see Corey and the gang, they will treat you right and you won’t be disappointed.
Chris Hannah
Chris Hannah
18:24 10 Jun 20
Corey Drake at the Fredericksburg store went above and beyond to make us happy. The Big Screen Store has the best TV’s and the best TV seating and stands at the best prices. We love that store.
Punk_ Phannn
Punk_ Phannn
15:05 10 Jun 20
The folks at the store are more than helpful and great knowledge. Not pushy sales, he explained everything well and answered all of my questions. Delivery guys were great, nice and clean install of my television and helped walk me thru the setup. Great place, I will be back and would highly recommend them.
Steve Whitman
Steve Whitman
22:35 03 Apr 20
Awesome experience..very knowledgeable and friendly staff. Really good deals that are more affordable than most other stores.
E Brumbaugh
E Brumbaugh
21:21 03 Apr 20
Purchased an 82" Samsung Q60R from The Big Screen store in Fredericksburg recently. The entire process could not have been any easier. Ed, my salesman, was very professional and knowledgeable. I had previewed what I wanted on their website, called the local store, worked with the salesman and did the entire purchase over the phone. Payment was just as easy. They sent me an invoice via PayPal that made payment a snap. Arranged for delivery ... received a call asking if they could deliver it 3-days early ... why yes, yes you can! Awesome experience all around. Would definitely recommend The Big Screen Store to family and friends.
Brandon Smith
Brandon Smith
21:02 03 Apr 20
Knowledgeable staff and great pricing on best brand name electronics available.My Father-in-law purchased from the store a couple of years ago. When my old DLP died I knew I would be going there to give them a try as well and we were not disappointed. We both can be difficult from time to time to please but when you offer superior products, provide the lowest prices possibly and provide great customer service it's a win win for everyone.
MikeandPam McGee
MikeandPam McGee
12:26 19 Mar 20
Friendly staff and very knowledgeable. We were there for over an hour...just left Best Buy where we got no help at all. At the Big Screen Store, they answered every question and provided information we did not know to ask about. Definitely going to purchase here. Great place..
James Felton
James Felton
15:25 13 Mar 20
great staff knowledge of their products and competition offerings professional. Great experience.
Patrick G
Patrick G
03:18 11 Feb 20
Bought the Samsung QLED 65" 8K Q900 at a much better price than Best Buy & Amazon (+$700 cheaper). For the price, the warranty is as good as Costco's but much better than Best Buy. Unfortunately, Costco doesn't sell this particular model. The salesperson at BSS was very knowledgeable about their products and very patient..., did not pressure me..., like a car salesperson. Sadly, the Best Buy salesperson wasn't fully trained on the product--not an SME. The individual had to rely on the Best Buy website to answer my questions--not cool, very frustrating. The television is remarkable..., still no buyer's remorse.
Curtis Glass
Curtis Glass
07:49 05 Feb 20
I purchased two TVs (82" and 58") for a great price! Friendly and informative experience...thanks, Ryan! The installation was professional and FAST...thanks Romeo and Terrell! The Big Screen Store has a large selection and great prices.
Steve Kilpatrick
Steve Kilpatrick
19:43 03 Jan 20
I purchased a 65” Samsung TV at a great price and it was delivered and installed very professionally on the day promised. I’m very happy with The Big Screen Store.
Sharon Johnson
Sharon Johnson
01:39 12 Dec 19
My son recommended Big Screen TV. I bought 2 Big Screen TVs by Samsung within the past year. Big Screen staff do a great job to quickly learn their customers and assist them in making the best choice in TVs. They carry a variety of TVs including highest quality, price match and provide excellent customer service.
Zach Snyder
Zach Snyder
19:48 09 Dec 19
Saw the ad on Tv for a 82 inch smart tv and get a free 58 inch smart tv . Even though the sales guy keep trying to up sale me , I stuck to what I went there for. Great deal and quality is very good !
Hector Campos
Hector Campos
18:53 09 Dec 19
Excellent quality and service, its were you shop if you can afford the best.
Renee Brunson
Renee Brunson
21:23 13 Nov 19
Very professional staff, great TV and furniture options!
Teresa Patton
Teresa Patton
18:28 13 Nov 19
Have purchased TV's and furniture from this store and Jason over the past 25 years. Love the service, love the TV's and furniture. Can't say enough good about them.
Jeremy Kelly
Jeremy Kelly
20:14 02 Oct 19
I love my TV. Corey was great!
Melva Wendehack
Melva Wendehack
17:13 20 Sep 19
Recently my husband and I purchased a television set from the Big Screen Store in Fredericksburg, VA. Mr. Ryan Whiting was the salesperson who helped us with the purchase. Ryan is polite, helpful, courteous, and knowledgeable about the products in the store. When we encountered a problem with the coding for the Comcast controller as it relates to the sound bar, Ryan took it upon himself to trouble shoot the problem. He stopped by our home on two occasions to resolve the issue. We can't say enough good things about Ryan Whiting, except to repeat our sincere thanks for his making it all turn out right!
Kevin Foley
Kevin Foley
03:04 18 Aug 19
Cory gave us excellent service and he was very knowledgeable. We never felt pressured to purchase anything but ended up returning twice to buy a leather recliner sofa and 60” flatscreen.
Stuart Shapiro
Stuart Shapiro
22:44 14 May 19
Corey was very nice and the delivery was excellent. I would recommend to everyone looking for a new television
Tad Cardwell
Tad Cardwell
19:00 26 Apr 19
Good staff. Easy to work with. Appreciate they stick with one brand (samsung).
Frog
Frog
17:31 05 Apr 19
Good selection of TVs and we are very pleased with the one we decided to purchase. They only have TV stands/cabinets that are of high quality craftmanship and made in the US. Definately plan to purchase TVs from the the Fredericksburg store in the future.
Robert Stuber
Robert Stuber
16:25 05 Apr 19
For our new home, which includes a "theater" room we purchased a Samsung 75" and for our new living room a 65" model. We found that with The Big Screen Store, we got the benefits of great pricing and exceptional customer service. In the store we were guided without any pressure by several helpful associates -- all well informed and seeking to genuinely direct us to the best solution. Once purchased, the TVs were delivered the next day and installed the same afternoon. I recommend them without reservation.
Linnard Ford
Linnard Ford
02:33 04 Feb 19
My experience with the Big Screen Store was totally outstanding from start to finish. I met with one of the salespersons Mr. Ed Hodge and was blown away by his knowledge of the tv’s and accessories. He walked me through the various televisions and options each provided, which help make my choice of purchasing a television and sound bar, much more informed. I was confident that I was purchasing the components I wanted without any buyers remorse. After the TV was delivered the closer of the deal and most important part was the installation of the components I purchased, and the service provided by the installer Mr.Romeo Patterson and associate Dre, of RSP Solutions was nothing short of professional. They discussed the possible installation location over my fireplace and offered sound logical suggestions. The results was a perfect setup that impressed me and I am sure will impress my guest. Because of the install, which I feel is just as important as the purchase; I will definitely use the Big Screen Store again.
Mark
Mark
03:14 16 Dec 18
Excellent store and alternative to bestbuy/other big box retailers. I'll keep it short and simple. Excellent customer service, Ryan extremely knowledgeable of products offered at store and beyond. Gives honest input about products, relaxed sales approach no hounding. Best warranty options I could find. This is the place to buy a big screen TV for sure.
Frank Hensley
Frank Hensley
17:14 11 Dec 18
My second purchase from the Big Screen Store was as good if not better than the first. They listened to what I wanted and made several recommendations for me to research on my own. Then if I liked one of their recommendations, all I had to do was call and make my purchase over the phone. I ordered the next day and I received EXACTLY what I wanted the following day. No pressure sales, just professional assistance. The delivery team was courteous and conducted the delivery with care. You will not find a better store to buy your next TV than "The Big Screen Store."
Julie Tringali
Julie Tringali
23:34 27 Nov 18
We were very satisfied with our purchase. The salesmen were very patient with answering our many questions as well as explaining everything to us. When I did have an issue, they took care of it right away. They seem genuinely concerned with customer satisfaction, right up to the owner. Pleasant experience and we'll be back when we buy our next television.
James Sherwood
James Sherwood
16:23 27 Nov 18
I purchased a Samsung 65” curved TV. It was delivered and set up the following day. Although I wasn’t charged for set up the technicians did it anyway. I am extremely pleased with The Big Screen store and will purchase my next TV from them.
Dan Kulig
Dan Kulig
16:25 27 Oct 18
Best source for Samsung Big Screen. Knowledgeable staff competitive prices
Jim Rotramel
Jim Rotramel
17:18 21 Oct 18
I've bought at least three TVs, a sound bar and a cabinet from these guys and all service, advice and component reliability were outstanding!
Richard Lohr
Richard Lohr
18:25 20 Sep 18
Ed Hodge is my guy at this store. While I have not made all of my TV purchases here they are always my first stop when ever I need a new screen. Very happy with the TV I bought a few months ago. Professional Saturday delivery. Great advice, no pressure and very friendly. I cant recommend enough.
Don Callahan
Don Callahan
22:50 31 Aug 18
Ryan was very helpful in helping my mother select a Samsung TV. He was very patient as she is not very good with electronics. I highly recommend this store and can't compliment Ryan enough! I'll be back for for my big screen!
Hilda Henri
Hilda Henri
15:41 22 Aug 18
Bought a 55 inch QLED from Corey. He was able to get it for me delivered when it was convenient for us. He also provided best guidance when it came to deciding which TV to purchase. Thank you for your dedication. You rarely get this level of customer service nowadays... especially from any online retailer or even Best Buy.
See All Reviews

Fairfax Big Screen Store


John Goebel
John Goebel
20:22 08 Jun 21
After a competitor delivered my new TV with a cracked screen, I sent it back and placed an order for the same model with The Big Screen Store. They called to let me know they could offer me a better model at a lower price. When I found a suspiciously lower price for the better model online, they matched it and issued me a refund for the difference. My beautiful new TV was delivered that week. They unboxed it, tested it and hauled the packaging away. Professional from beginning to end.
biggiwolf
biggiwolf
15:19 08 Jun 21
I'm so glad I ordered my new TV here and not at Amazon. The price was the same but the added bonus is the free delivery by their own truck. They delivered on time the next morning and brought it into the house, took it out of the box, plugged it in to make sure it is working. This to me made all the difference!
David Jones
David Jones
14:05 24 Apr 21
Wow service from start to finish. I worked with the Fairfax store Raphael he was great and coworker. What made the experience the best, though, was Romeo. He has installed two TVs. He measures, asks for opinions than went ahead and installed. His helper John was great too. They were amazing with our kids too and answered all my 7 year old questions.Consider the Big screen store rather than Amazon or the Big box storesAfter you buy if you have questions they are also always there to help!! Even when something goes wrong it.12 out of 10. I gave to more for the fantastic help during set upContact me if you have any other questions about my experience
Vickie Tassan
Vickie Tassan
19:48 20 Apr 21
Very easy to work with in a virtual environment. Knowledgeable staff and great at providing information about other products/options. Amazing installation team. Highly recommend.
Dave Runkle
Dave Runkle
17:26 23 Mar 21
Great and easy to deal with both online and via phone. The delivery was on time, the staff were all friendly.I would have no issues recommending, nor shopping here again in the future for higher end TVs.
Babak Sarani
Babak Sarani
16:49 23 Mar 21
Simply outstanding. Matt , the manager, helped us purchase theater seats and our overall audio-video package for a formal home theater. He knows what he's talking about, is not interested in simply making a sale, follows through on his promises until after deliver and installation. I would gladly work with him and with Big Screen Store again. I'm totally satisfied.
Connor Benton
Connor Benton
15:34 16 Mar 21
Best option I have ever used for a TV purchase. Very easy if you know what TV you want to buy - just find TV on their site and they can likely arrange next day delivery. They use PayPal for transactions which is easy as well especially if you already have an account.
S B
S B
20:45 12 Mar 21
Excellent service. Romeo and Donnell arrived on time, provided great suggestions on placement. The installation was smooth with no problems at all! They patiently went through operation, assisted with setting up internet and cable connectivity. With future Samsung purchases in the future, we have no doubt that Romeo and Donnell will repeat the same quality installation again! Thanks!
John L
John L
20:59 20 Jan 21
Matt was very knowledgeable, helpful, and courteous. He answered all our questions and made several excellent recommendations, with no pressure to buy. We were delighted with every aspect of our visit and very satisfied with our purchase and service after the sale.
Charles Duross
Charles Duross
17:22 14 Jan 21
Great TV, competitive price. Delivery as agreed and on time. Great installation by Romeo. This is my second time using The Big Screen Store, and the customer service, attention to detail and low maintenance installation keeps me coming back.
Mark Ginter
Mark Ginter
21:47 05 Jan 21
Highly recommend! Painless and straightforward sales process. VERY helpful and knowledgeable staff (Mark helped me). First unit delivered in a couple of days, expecting the second any day now.Great locally-owned and operated business.
Mary
Mary
00:11 16 Dec 20
Great customer service. Very reliable installation team. Appreciated the personal attention provided in the store. Definitely recommend if in the market for a great new selection of TVs.
Gerald Wa;;
Gerald Wa;;
20:35 10 Nov 20
Purchased a Samsung, true to store manager Mr. Lowery's representation, the TV was delivered one day later as promised. Excellent service in the store, Mr. Lowery was attentive, responsive and confidently displayed extensive product knowledge. This is the third big screen we've purchased over the last 20 years from The Big Screen Store. I highly recommend this location and Mr. Michael Lowery.TV was installed by Romeo and Roshun. Extremely courteous, called in route, advised of arrival time. In masks, explained mounting process and shared insight on location / placement of TV. Attention to detail, installation was flawless. All services provided in a timely manner. They cleaned up / vacuumed debris, confirmed my satisfaction and then departed. Would certainly recommend them to anyone having installation needs. Very pleasant experience. Thank you.
Gerald Wa;;
Gerald Wa;;
20:05 10 Nov 20
Purchased a Samsung, true to store manager Mr. Lowery's representation, the TV was delivered one day later as promised. Excellent service in the store, Mr. Lowery was attentive, responsive and confidently displayed extensive product knowledge. This is the third big screen we've purchased over the last 20 years from The Big Screen Store. I highly recommend this location and Mr. Michael Lowery.
Gerald Wa;;
Gerald Wa;;
04:37 10 Nov 20
Purchased a Samsung, true to store manager Mr. Lowery's representation, the TV was delivered one day later as promised. Excellent service in the store, Mr. Lowery was attentive, responsive and confidently displayed extensive product knowledge. This is the third big screen we've purchased over the last 20 years from The Big Screen Store. I highly recommend this location and Mr. Michael Lowery.
reginal smith
reginal smith
17:37 17 Sep 20
Great Service. Really Good Deal. Answered all my Questions. My Second Tv from the same store. Bought it 20 years ago. Good People.
Wes Teague
Wes Teague
16:48 10 Sep 20
It has always been easy to deal with the Big Screen Store, over multiple transactions. Very knowledgeable and priced right. I'll use them again.
Adam McGavock
Adam McGavock
15:50 10 Sep 20
I bought a samsung 50" tv, it could NOT have been easier. Price was identical to big box stores and amazon, but the big screen store offered free delivery and unbox. AND, if the tv was DOA, they would take it back and replace it - not going to happen with other purchase options. These guys are local, and they are worth supporting!!!
Vijaya Priya
Vijaya Priya
15:52 01 Aug 20
I would give 6 stars for the customer service, guidance at store and the low pressure sale. They are truly driven to serve their customers, without any marketing gimmicks. Got an Definitive technology’s advanced studio sound bar at a cost lower than on any other website. Their furniture look fabulous and are priced very reasonably. Reducing one star though for the TV mount installation team. They were patient and friendly, but struggled to get the mantle mount we had purchased to mount our tv (we had our own and did not purchase it). They charged us a little more than we were quoted by others. We went ahead with big screen since they are in the entertainment business and we expected much better and smoother experience with mounting the TV over the fire place.We know we will always go to big screen for our TV, audio systems and furniture, but tv mount installations- may be not.
Ryan-Julia Donley
Ryan-Julia Donley
12:32 28 Jul 20
Excellent product and customer service. We were very pleased. Our chairs ended up being tighter for the room that anticipated so we had to make adjustments, but the quality is still great.
Wesley Eans
Wesley Eans
21:35 27 Jul 20
My wife and I originally bought a big screen for the super bowl. The salesperson was very helpful in guiding us to a model which is perfect for our needs vs. simply up-selling the latest model. We chose the Samsung Q60 LED and couldn't be happier. As a result of the positive experience, we have gone back to The Big Screen Store for theater seating recliners not once but twice, purchasing two each time for a total of four. Again, the staff was extremely helpful in selecting models and fabrics. Also, due to the COVID situation, the manufacture of our chairs was delayed, but the salesman, Mike, went above and beyond to ensure we were kept up to date on the progress and he expedited delivery. Even the guys who delivered the chairs were great. I had a few special instructions for them which was no problem and setup was quick. I'm not normally effusive, but I can't say enough good things about our experience.
Alan Chien
Alan Chien
20:36 03 Jul 20
Mark was extremely knowledgeable and spent a lot of time answering my questions about different options about TVs and soundbars. Their prices actually beat Costco and they have great customer service and tech support with every TV purchase. Would definitely recommend these guys.
Ken Preede
Ken Preede
12:15 11 Jun 20
Great price. Great install. Price was the best by far and the communication about install went off without a hitch during the quarantine. Every TV in the future comes from these guys for me!
Randy Penner
Randy Penner
15:06 10 Jun 20
I went into the Big Screen Store in Fairfax, VA. The salesman was very friendly and helpful. No big sales pitch. The furniture quality is fantastic. The delivery was fast and on time. As a matter of fact, they were actually a few minutes early. The delivery people were very nice and courteous. Overall, it was a great experience. I love my new furniture and so do my kids. I would highly recommend The Big Screen Store for your next furniture purchase. Go see my salesman Mike Lowery. Yes like the Will Smith character.
robert giese
robert giese
21:41 10 Apr 20
Great support a local company, which is what brought me here. Working with Mark at the Fairfax store was easy and he had a great deal of knowledge between the TV's I was looking for. I had them do the install as well, Romeo was great and it looks fantastic. Nice to finally have a clean install with no wires. Overall the experience from purchase to install was easy and it was nice to work with some good people. Definitely going back when the new sound bars arrive.
Kenneth McKune
Kenneth McKune
14:56 04 Apr 20
A long-time customer at Big Screen/Tysons, now gone, I called Michael at Fairfax, ended up buying a QN75Q60R on the phone after considering size, quality, price and immediate availability. Delivery team Romeo and Jeoffrey were fantastic, installed new TV, removed two, and transferred another - with no hitches, obvious expertise, and humor. Couldn't ask for better service.
Jim C.
Jim C.
21:23 05 Mar 20
Great experience purchasing a new Samsung flat screen TV. The salesman (who is also the store manager) was very helpful but not pushy. After installation it s clear we made the right decision. The team that delivered the TV, set it up for us and helped us move the old TV. Very helpful and pleasant. All in all, a great experience.
Robert Borchert
Robert Borchert
16:21 16 Feb 20
I not only bought a TV but made a friend . Michael Lowery greeted me and was and still is a wealth of knowledge about electronics . Michael has over 30 years experience in the industry ,I asked questions and he had answers . I looked at many Televisions in his store with no sales pressure at all . The 65"Q900R Picture got my attention Then I watched a 75" Q900R These Televisions had the most beautiful , most clear ,sharp ,pictures that Iv'e ever seen anywhere ever ! I'm 66 years old and have purchased many Televisions in my life time . I noticed another Television with a fantastic picture and got up from the very comfortable couch to have a closer look ,also checking the Price . I had found a massive 82" Samsung 8 K Q900 R the same T V that I'd been watching just the size is larger . Michael Lowery came over ,I said sold ,do you have this T V in stock and how soon can I have it delivered ,delivery was quick and a breeze .The Knowledge and level of service at The Big Screen Store Top Notch ,This small company cares about there customers ,that alone is priceless .Some that are reading this may wonder about the price of the T V ,Amazon ,Walmart ,Best Buy all had the Exact same price that I paid For my TV . The expert Knowledge and out standing service was free of charge at The Big Screen Store .Do your selves a favor and stop by and see for your self . Rob Borchert
Randy Hollstein
Randy Hollstein
20:37 10 Jan 20
The Big Screen store staff was a pleasure to work with, they are extremely knowledgeable and the pricing was as good or better than the big box stores and/or Amazon. We will be buying all our Flat Screen TVs from them in the future! Oh, they deliver too.
Don Mackintosh
Don Mackintosh
19:51 10 Jan 20
Salesman/Manager Michael was exceptional in his customer focus, product knowledge, and suggestions for meeting our viewing desires. The store itself was very user friendly; clean, uncluttered, and with visually-appealing product displays. Delivery of our new TV was easily scheduled and extremely professional. The delivery crew members were a credit to the store. If you go into the store chances are you'll come out a new TV owner.
Jon Silberman
Jon Silberman
17:15 09 Dec 19
Excellent, low pressure sales assistance, competitive prices, free extra warranty year and delivery made my TV and soundbar purchase at the BSS a pleasure.
Jim Khoury
Jim Khoury
16:55 09 Dec 19
Fast delivery and the guys were very accommodating. Highly recommended.
Fran Eckley
Fran Eckley
07:22 04 Oct 19
We went here to find a console for our big tv. The experience was very good. We ended up getting a discontinued console that saved us a lot of money. The salesperson was so helpful and aware of our price constraints helped us find the one that was big enough and not overpriced.
Constantine Kazakos
Constantine Kazakos
14:37 02 Sep 19
Very good and reliable service. All transactions were completed on the phone and the installation of my TV, on site, was performed flawlessly.
M Myers
M Myers
01:40 18 Aug 19
Wasn’t pressured to buy. Very helpful staff. We bought when we were ready.
robert zarzar
robert zarzar
17:45 13 Jun 19
Great products. We love our Samsung 4K and our custom made cabinet. Watching shows has never been better. A big thanks to Mark for all his help. The service is outstanding. And when you are spending for quality, service is especially important.
Harold Kober
Harold Kober
20:42 06 Jun 19
Fast service and beat best buy for price, warranty, and delivery options.
Harold Kober
Harold Kober
15:43 06 Jun 19
Fast service and beat best buy for price, warranty, and delivery options.
Deborah Campbell
Deborah Campbell
15:32 06 Jun 19
Great advise in the showroom by Essy and quality installation by Vincent. TV Screen had an imperfection when unboxed and the Big Screen Store scheduled and replaced the TV within 48 Hrs. Highly recommend this vendor.
Harold Kober
Harold Kober
19:49 20 May 19
Fast service and beat best buy for price, warranty, and delivery options.
Barry Shackelford
Barry Shackelford
15:06 15 May 19
Products are great (both TV's and the amazing seating they offer.) Very professional staff. Can't go wrong here.
Steve Graham
Steve Graham
15:20 12 May 19
Great people. Great response. Very knowledgeable. Recommend highly.
Phyllis Schneider
Phyllis Schneider
16:31 13 Apr 19
Great service, good selection and quality, fair prices. Would definitely recommend. We purchased a TV, console cabinet, and soundbar.
Phyllis Schneider
Phyllis Schneider
01:15 07 Apr 19
The personal service at the Fairfax Big Screen Store is excellent. The quality of the products they carry, such as Samsung and Bose are rated as some of the best. When they have sales the deals are especially appealing although their regular prices are good and competitive anytime. Delivery and set-up were on time and so helpful. Our purchase consisted of a 75” Samsung TV, Bose Soundbar, and console to set the TV on as I did not want it hung on the wall. We are having a little issue with the soundbar (may be user issue!) but am confident if we reach out to the store we can get the assistance we need.
Edward Nead
Edward Nead
23:53 18 Jan 19
Matching prices, double warranty, cutting edge technology and a knowledgeable sales staff that answered every question I threw at them. I will definitely be back!
Chuck Black
Chuck Black
20:54 11 Jan 19
I had a problem with my Samsung 55 inch TV, the staff was great and worked hard to resolve the problem. But the third party extended warranty company they use is awful. I started in Aug with a repair ticket, two different repair companies and no shows later, company number three picked up my TV and I finally received a new TV in Dec. Again the Big Screen Store staff are great!
Myron Radio
Myron Radio
17:03 04 Jan 19
This company is extraordinary on every corner of the business - Sales, Technical Support, Service. They are all very professional, yet personable as they focus on meeting your needs.
Nancy Cunningham
Nancy Cunningham
21:35 16 Dec 18
Knowledgeable staff. Very pleasant experience and great prices all around.
Brent Fritzeen
Brent Fritzeen
20:38 04 Dec 18
Great products and service at the Big Screen Store. Our salesman was Essy and he was extremely helpful and very knowledgeable. I definitely prefer the Big Screen Store over big box competitors and plan to buy another TV next year.
Michael Bowley
Michael Bowley
18:30 29 Nov 18
Staff was great. Straight forward, honest, up front, and very pleasant to deal with. Anwsered all my questions in simple easy to undsrstand verbage. Thanks so much for an incredible experience.
Edgar Wimberly
Edgar Wimberly
22:03 27 Nov 18
Best TV buying experience ever. Knowledge sales staff, picked out the Samsung UHD TV. Next day delivery, service folks removed old set, set up new one. No muss, no fuss, no box to throw out. Best prices and service. Why go anywhere else.
Michael Rotter
Michael Rotter
13:11 04 Nov 18
Jason was knowledgeable, helpful, but not pushy. I had a good TV buying experience.
Rise Putzke
Rise Putzke
00:25 20 Oct 18
Wanted a big screen got a better price than Amazon and was set up and working perfect in 1 day.
Clayton Russell
Clayton Russell
02:44 04 Sep 18
This is THE place to go for all of your TV and audio/video needs. They go above and beyond to find the best deal to fit your needs and have the personnel that guide you every step of the way. Never pushy, never tying to sell you anything more than you need/ask for, just top-notch, ultra-knowledgeable salespeople who truly have your best interests in mind. I worked with Matt at this store and appreciated his attention to detail and willingness to find the best deal out there on my new Samsung TV. It was a throwback to when stores placed emphasis on customer service, followed through on commitments to the customer and provided an outstanding customer experience. I will be returning here for all of my future Audio/Video needs.
Michael Duncan
Michael Duncan
19:09 29 Aug 18
Very low pressure informative experience at the store. We got the best price and prompt professional installation of the product. We are very pleased with our experience at the Fairfax Big Screen Store.
Karina Mccloud
Karina Mccloud
14:07 14 Aug 18
Matthew Cooper provided an excellent service when we came into the store. He paid attention to details, answered all of our questions and gave us options based on our needs. Highly recommended. Thank you Matthew!!
RICARDO GONZALEZ
RICARDO GONZALEZ
20:54 15 Jul 18
I have purchased several big screen TVs from this store for the past 15 years. No pressure sales. Best deal in terms of price, service and selection. Their installation staff is professional and friendly. They also have a great selection of home theater seating arrangements. Strongly recommend them to anyone interested in buying big screen and home theater seating.
Joe Clark
Joe Clark
20:31 29 Jun 18
The Experience was excellent!Essy did more than I expected;True professional in all aspects ofThe the Sale!! His presentation sold meOn your product!Your company is very fortunate to have This caliber of person promoting your Product!Thank You for making this transaction a stress free Exercise!Have a prosperous year!!!! Joe clark
BMF
BMF
01:00 04 Apr 18
Although prices tend to be a wee bit higher than the Best Buy and HHGregg type of stores, the employees at The Big Screen Store on Lee Highway in the City of Fairfax offer more value with their knowledge.
BMF
BMF
19:55 06 Jan 17
Although prices tend to be a wee bit higher than the Best Buy and HHGregg type of stores, the employees at The Big Screen Store on Lee Highway in the City of Fairfax offer more value with their knowledge.
Fairfax City Reporter
Fairfax City Reporter
12:31 25 Oct 16
The Big Screen Store is a retailer store located on Lee highway, Fairfax. It retails in TVs, home theater systems, audio equipment & furniture such as couches & chairs. The store offers competitive prices and various services in terms of delivery and setup. Furniture items are really durable and soft. Do not hesitate to do business with this store again. You will enjoy great experience of shopping at The Big Screen Store.
See All Reviews

Rockville Big Screen Store


David Morrison
David Morrison
19:49 22 Apr 21
Excellent product; great prices; very knowledgeable staff; and great follow-up. I had a question after installation about how to operate the sound bar and I got an immediate response with help that solved my issue. I highly recommend.
Dennis Kiefer
Dennis Kiefer
14:15 15 Apr 21
Great prices (I got 18.5% savings over competitors). Outstanding free delivery (prompt, courteous and efficient). And great service in showroom where I could compare products side-by side. Why buy on-line when you can get service and prices like this.
G T
G T
15:35 02 Apr 21
This is a great company with super sales people. Mike Lowery and Barry go above and beyond to make the customer feel comfortable, well informed and secure in making the best purchase. I cannot recommend more highly as the experience was first class beginning to end. Thanks Mike and Barry.Greg T.
katha lacy
katha lacy
14:25 31 Mar 21
I had a specific budget and features in mind, and Barry did not try to oversell me or pressure me in the least. I hadn’t had a television in 16 years, and many things had changed, but Barry patiently explained things and let me practice with the controls. I have a traumatic brain injury and said that I might forget, but he said that the guys who did the installation would show me again, and if I STILL had trouble, I could always come back.The people who installed it were very helpful and did a great job (& explained again). They cleaned up and I just had a beautiful new TV on the wall - it was like magic!I highly recommend this business for their ethics, service, and product line.
Sherrelle Johnson
Sherrelle Johnson
15:08 24 Mar 21
My experience at the Big Screen Store was wonderful. In less than 30 minutes, I was in and out, and my TV was delivered two days later. Excellent customer service!!
Oscar Giron
Oscar Giron
21:49 02 Mar 21
I visited The Big Screen Store in Rockville, MD to look at credenzas. I was helped by Mike. L. I explained to Mike that I only wanted a credenza since I was going to purchase my TV from a box store. Mike showed me credenzas and explained what the benefits were if I purchased a TV from The Big Screen Store. There was never any pressure from Mike. I took his information and went home and did a little bit of research on my own. I also read reviews on The Big Screen Store and was very pleased with what I read. I went back the following day and purchased a credenza and a TV from Mike. In the following days, I purchased a loveseat and a soundbar from Mike. Delivery and installation was FAST and EASY (next day). The delivery and installation folks were just as pleasant and professional as Mike. For each transaction, I dealt with Mike and each transaction was speedy and professional. I would highly recommend purchasing from The Big Screen Store and commend Mike for his professionalism and knowledge of the products.
Michael Rae
Michael Rae
17:21 23 Feb 21
Knowledgeable friendly sales. Delivery and installation went smoothly. I even found a lower price from another Samsung dealer a week later and was promptly refunded the difference.
Glen Kessler
Glen Kessler
20:47 02 Feb 21
Very pleased with my purchase and delivery experience from Big Screen Store. Called in my order and the process was super easy. Delivery guys brought the 88 lb tv all the way into the room I wanted it. They tested it and put it right back into the original packaging since I wasn't quite ready to install it.
Adam Gullifer
Adam Gullifer
13:08 27 Dec 20
Ohio Delivery went smoot for a large TV. Great prices and added warranty. Don't be surprised to receive a phone call so they can explain the remaining procedure of your delivery. Jason was great!
Mohamed Abdou
Mohamed Abdou
12:34 25 Dec 20
I was very impressed by how the sales staff was helpful but not pushy. I felt comfortable asking questions without getting the pressure that I have to buy now. The delivery was within the window quoted on the morning of the delivery day. The delivery team was very courteous and professional. They hooked up the TV made sure it worked.Overall, it was an excellent experience and I would definitely recommend buying from the Big Screen Store.
Ryan Wright
Ryan Wright
03:54 16 Dec 20
Customer service was amazing. Treated us like family. A1 in my book. Tv arrived just as promised and the delivery guys were very helpful as well. Extremely recommended A++!
Yael Tamir
Yael Tamir
00:11 11 Dec 20
Great service. Streamlined the process. Transparent and answered every single question I had.
charles stanley
charles stanley
14:35 10 Dec 20
Frankly, after years of disappointment with many retailers, I was a little worried to buy from any place than Amazon. But I must say that the help given to me in selecting my TV and sound system without actually going into the store was invaluable. Sure, plenty of salesmanship, but it was fair and honest. Delivery and install was fast and efficient. Overall a very convenient experience.When the price dropped several days after my purchase, the $200 difference was refunded, as promised, without resistance. When I had trouble with my sound bar after 28 days, they immediately offered to exchange it. Actually the problem with the sound was not the equipment it was my lack of understanding...it didn't come with a user guide. Also, there were some characteristics that weren't explained. The manufacturer's customer support straightened it out for me. I am happy with my purchase and would recommend The Big Screen Store.
alan goldberg
alan goldberg
21:23 01 Dec 20
I have a bad back. Steve Seltzer took time to assess my needs and found me the perfect recliner. My only problem is that when I sit in it I always fall asleep.
Paul Eder
Paul Eder
19:54 06 Nov 20
Outstanding installation from Javon and team. Fast, precise, super friendly and knowledgeable. Selection in-store with Barry was perfectly tailored to my needs for TV size, TV model number, and speaker capabilities.
jason fischbein
jason fischbein
11:48 21 Oct 20
My second TV from them. Steve in Rockville did a great job getting me the right TV and soundbar for my needs. Their pricing is always the best which allowed me to buy with confidence.
David Ottalini
David Ottalini
01:21 21 Oct 20
We were well taken care of. Only sell new model Samsung’s but the TV we got is fantastic. Delivery and installation was quick and easy. Highly recommend Big Screen Store.
mary vassallo
mary vassallo
02:58 11 Sep 20
We were looking for a tv to use in our back patio, roll out occasionally and they found the perfect glare free tv. Great price, delivery was quick and staff friendly and knowledgeable. We love our new tv and are grateful for your experienced suggestions re:tv cart, cable ideas etc. thanks for a great experience. We will be back when we need our next tv
Virgil Crawford
Virgil Crawford
15:37 10 Sep 20
Service at shop was great - really great! Install was smooth, however I was a bit disappointed that the (young folk) doing the install don't seem to understand that old folk like me need a little more help. I am 62, I don't really understand how to hook up to the net, and consequently I still can't really watch the TV today or enjoy the thousand dollar sound system that I purchased along with two thousand dollar TV. I am going to try again Saturday when I don't have to work, but I do wish I had seen a little more effort on their part in this particular area. I have been buying from you since the 1990s, and you still do get my vote!
Peggy Metzger
Peggy Metzger
16:53 02 Sep 20
The store was good for the purchase - very happy. Service technician Romeo is the best!
Dapper Don
Dapper Don
22:21 29 Aug 20
If you want a great deal this is the place to go.
gary berry
gary berry
20:46 27 Jul 20