Reviews

Here are some of the Google reviews for all 11 of our locations.
Thousands more on Google itself.

Annapolis Big Screen Store


Barbara Newton
Barbara Newton
19:36 04 Jan 19
Love the choices of tv’s. Excellent service. Very polite. Delivery man was unable to get a picture on the screen, but he recommended calling Comcast and they were out the next day and got it going!
Mark Davis
Mark Davis
16:25 24 Dec 18
I've been purchasing my TV electronics through this company for over 40 years, first as Luskins, and now as the Big Screen Store! In the words of iconic Stan Lee (may he rest in peace), "Nuff said!"
Emerson Brooks
Emerson Brooks
22:16 08 Dec 18
The staff was very knowledgeable, and not pushy. It was a great experience.
Kevin Webster
Kevin Webster
20:15 04 Dec 18
very fast and friendly service. Definitely felt like I received the personal touch.
Gwynn Sperandeo
Gwynn Sperandeo
21:46 29 Nov 18
Super friendly and helpful. Got an AMAZING deal on 3 TVs for our game room. Great customer service and great prices!
Ferris Buehler
Ferris Buehler
01:38 09 Nov 18
I purchased a Samsung QLED TV from the Big Screen store and I really appreciated their service. The price was great & the experience of a "white glove" style delivery left my spouse impressed. They're warranty service is hard to beat too!
CLAUDIA KANNON
CLAUDIA KANNON
19:53 30 Oct 18
Personalized service with an experienced expert who knows his merchandise. Competitive pricing on all products. Wonderful experience compared to the big box stores!
Gerald OBrien
Gerald OBrien
19:49 21 Oct 18
I love my TV. The service was outstanding. My delivery was on time and carried out quickly.
Gwynn Sperandeo
Gwynn Sperandeo
16:46 22 Sep 18
Super friendly and helpful. Got an AMAZING deal on 3 TVs for our game room. Great customer service and great prices!
William Beusse
William Beusse
00:56 22 Sep 18
We have purchased several large screen TVs at prices well below other sellers. We have also bought theater room seating for three houses since moving to the Annapolis area in 2003. The Big Screen store has always been able to get us just what we needed at fantastic prices. We believe that the theater rooms they helped us furnish actually sold our last two houses.
Denise Lee
Denise Lee
22:02 05 Aug 18
We found the Big Screen Store when looking for a Stressless Recliner. Our salesman, Frank White, was great! He helped us evaluate the models they carry, gave us leather samples to take home, and showed us color options for the wood base. He spent a lot of time with us and we never felt rushed. We will have a truly custom chair that will look beautiful in our home.
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Glen Burnie Big Screen Store


Kerry Capes
Kerry Capes
16:50 04 Jan 19
Excellent service in store, delivery was timely and professional. Very satisfied with our purchase and the product
Fawn Stokes
Fawn Stokes
22:19 20 Dec 18
Very impressed with the whole experience.with the delivery guys and especially the gentleman named mike that sold me the tv.Thanks again mike you rock. The Big Screen store rock!!!!!😍
Christina Swann
Christina Swann
00:52 15 Dec 18
Jason gave me excellent service from start to finish. He even came to my house on his day off to fix an issue. I won't go anywhere else for my next one!!
Elana Washburn
Elana Washburn
18:46 15 Nov 18
We were very happy with the Big Screen Store. Sales person was very knowledgeable and not pushy. Spent time discussing options with us. Price was great and delivery and install were very professional and on time.
Carol Gould
Carol Gould
20:05 01 Nov 18
Michael Wall was a great sales person to work with. He presented all the options to ensure that we were sure to get exactly what we wanted. He also did extensive follow up to ensure our delivery and installation appointments were set up to suit our schedule. We appreciated his great customer service.
Douglas Walcutt
Douglas Walcutt
12:21 01 Nov 18
The number of different models and features of tv’s are enormance. Big Screen explained each unit and it’s price , without pressure and matched the marginal difference in price the warehouse store had. Then they delivered and installed the unit ( less risk and less time ) which was free at the time. I would suggest you visit them, you will be glad you did.
diamond money
diamond money
12:04 04 Oct 18
I went here almost 2 years ago to buy my Samsung tv , and the customer service was excellent.
William Shipley
William Shipley
17:28 26 Sep 18
Great place to buy Samsung TVs. Extended warranty and same price as anywhere else. Salesman very helpful.
JOE PRICE
JOE PRICE
14:11 22 Aug 18
My experience with The Big Screen Store has been great. Mike Wall was very knowledgeable, and helpful when my wife and I were picking out the Palliser home theatre chairs.We had to return to the store on several occasions to decide on the choice of leathers and colors. Mike really helped us to make a good decision on the whole purchase. Looking forward to be receiving the chairs soon. Customer service has been excellent so far. I will definitely return for a new 75 inch TV in the future.
Tim DiVito
Tim DiVito
11:16 03 Aug 18
Great store with many options. John Beauchamp did a great job. He was incredibly knowledgeable and honest throughout the process. He worked hard to make sure I was satisfied well after the sale was over. Very impressed.
Benjamin Antkowiak
Benjamin Antkowiak
15:41 18 Jul 18
Michael Hall is awesome! My wife and I had a great experience purchasing a new tv with him. We had been in a month earlier in the start of our search and he remembered us, which is rare in this world. He is very honest in his approach and does not try and constantly up-sell you like other stores do. I bought my last big tv at the Big Screen Store, years back, and will continue to do so in the future!!
Leo G
Leo G
00:51 04 Jun 18
I recently purchased seven theater seats from The Big Screen Store. This was a major purchase and like most consumers I did quite a bit of research to make sure I got the best price and highest quality seats. I visited the store and exchanged multiple emails with Michael Wall over several months before making the purchase. He was patient, knowledgeable and responsive. He took the time to review the layout of my movie room and diagrammed several configurations that would work for the new seats. He did a great job for us from start to finish.
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Ellicott City Big Screen Store


Elizabeth Krahel
Elizabeth Krahel
17:15 11 Jan 19
I am very pleased with my purchase at the Big Screen store! Mike was knowledgeable, informative and very helpful. I would recommend him and the Big Screen store to anyone!
Martin Spieldock
Martin Spieldock
17:39 10 Jan 19
The BSS is a real pleasure to deal with. Great prices, awesome selection and a great warranty make choosing the BSS a no brainier. A better choice than a big box store.
Martin Spieldock
Martin Spieldock
16:45 06 Dec 18
The BSS is a real pleasure to deal with. Great prices, awesome selection and a great warranty make choosing the BSS a no brainer. A better choice than a big box store.
Richard B
Richard B
15:38 28 Nov 18
Very friendly service! Great deals! Had our TV delivered the next day. Can't beat that!
Stephanie Ambrose
Stephanie Ambrose
17:34 20 Nov 18
Mike is honest and great to work with. The installers came on time, and were in and out in no time with our new TV mounted perfectly on the wall. I would definitely go back again and recommend.
Kent Grander
Kent Grander
11:27 27 Oct 18
I have purchased two televisions from this store. Both times the salesmen were very knowledgeable, took their time to explain and show us many different features of different tvs. I will be making my next video purchase from The Big Screen Store as well. No longer will I waste my time with the overpriced, non knowlegdable or wrong information from the box stores or surfing for info for a slightly better savings online. Not worth my time.They also were very willing to answer any questions that I had after my purchase.
Karla Warren
Karla Warren
15:34 21 Oct 18
We have purchased product on a few different occasions from John at the Ellicott City location. We have ha great experience and have been provided with great service. I would and have recommended this location.
Jaytill 522
Jaytill 522
10:07 16 Oct 18
I been here twice and there will definitely be a third time nice large but not overwhelming showroon and the staff are personable and professional and the delivery process is super fast and convenient
Virginia Townsend
Virginia Townsend
00:01 18 Sep 18
Greg was great. He helped me tremendously with choosing the right unit without pressure. My husband is extremely pleased with our beautiful new 72" tv stand. Thanks Greg.
James Foran
James Foran
17:08 01 Sep 18
My experience at the Big Screen store was outstanding. Greg was absolutely fantastic to work with, and he is very knowledgeable about his products. Duane did an excellent job of mounting the 82" TV, and he was very helpful as well. Great place to do business.
Mo Bajaj
Mo Bajaj
16:55 27 May 18
Had a great experience at the store. Greg is great! Bought two large size Samsung TVs about a year and half ago. Had a small issue with the screen for one of the TVs recently, but I contacted Greg at the Big Screen Store and he helped get the repair underway in a very timely fashion. Kudos to the 2 year warranty from the Big Screen store, and Greg! I am a Big Screen Store customer for life. Highly recommended.
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Fredericksburg Big Screen Store


Mark
Mark
03:14 16 Dec 18
Excellent store and alternative to bestbuy/other big box retailers. I'll keep it short and simple. Excellent customer service, Ryan extremely knowledgeable of products offered at store and beyond. Gives honest input about products, relaxed sales approach no hounding. Best warranty options I could find. This is the place to buy a big screen TV for sure.
Frank Hensley
Frank Hensley
17:14 11 Dec 18
My second purchase from the Big Screen Store was as good if not better than the first. They listened to what I wanted and made several recommendations for me to research on my own. Then if I liked one of their recommendations, all I had to do was call and make my purchase over the phone. I ordered the next day and I received EXACTLY what I wanted the following day. No pressure sales, just professional assistance. The delivery team was courteous and conducted the delivery with care. You will not find a better store to buy your next TV than "The Big Screen Store."
Julie Tringali
Julie Tringali
23:34 27 Nov 18
We were very satisfied with our purchase. The salesmen were very patient with answering our many questions as well as explaining everything to us. When I did have an issue, they took care of it right away. They seem genuinely concerned with customer satisfaction, right up to the owner. Pleasant experience and we'll be back when we buy our next television.
James Sherwood
James Sherwood
16:23 27 Nov 18
I purchased a Samsung 65” curved TV. It was delivered and set up the following day. Although I wasn’t charged for set up the technicians did it anyway. I am extremely pleased with The Big Screen store and will purchase my next TV from them.
Dan Kulig
Dan Kulig
16:25 27 Oct 18
Best source for Samsung Big Screen. Knowledgeable staff competitive prices
Jim Rotramel
Jim Rotramel
17:18 21 Oct 18
I've bought at least three TVs, a sound bar and a cabinet from these guys and all service, advice and component reliability were outstanding!
Richard Lohr
Richard Lohr
18:25 20 Sep 18
Ed Hodge is my guy at this store. While I have not made all of my TV purchases here they are always my first stop when ever I need a new screen. Very happy with the TV I bought a few months ago. Professional Saturday delivery. Great advice, no pressure and very friendly. I cant recommend enough.
Don Callahan
Don Callahan
22:50 31 Aug 18
Ryan was very helpful in helping my mother select a Samsung TV. He was very patient as she is not very good with electronics. I highly recommend this store and can't compliment Ryan enough! I'll be back for for my big screen!
Hilda Henri
Hilda Henri
15:41 22 Aug 18
Bought a 55 inch QLED from Corey. He was able to get it for me delivered when it was convenient for us. He also provided best guidance when it came to deciding which TV to purchase. Thank you for your dedication. You rarely get this level of customer service nowadays... especially from any online retailer or even Best Buy.
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Fairfax Big Screen Store


Chuck Black
Chuck Black
20:54 11 Jan 19
I had a problem with my Samsung 55 inch TV, the staff was great and worked hard to resolve the problem. But the third party extended warranty company they use is awful. I started in Aug with a repair ticket, two different repair companies and no shows later, company number three picked up my TV and I finally received a new TV in Dec. Again the Big Screen Store staff are great!
Myron Radio
Myron Radio
17:03 04 Jan 19
This company is extraordinary on every corner of the business - Sales, Technical Support, Service. They are all very professional, yet personable as they focus on meeting your needs.
Nancy Cunningham
Nancy Cunningham
21:35 16 Dec 18
Knowledgeable staff. Very pleasant experience and great prices all around.
Brent Fritzeen
Brent Fritzeen
20:38 04 Dec 18
Great products and service at the Big Screen Store. Our salesman was Essy and he was extremely helpful and very knowledgeable. I definitely prefer the Big Screen Store over big box competitors and plan to buy another TV next year.
Michael Bowley
Michael Bowley
18:30 29 Nov 18
Staff was great. Straight forward, honest, up front, and very pleasant to deal with. Anwsered all my questions in simple easy to undsrstand verbage. Thanks so much for an incredible experience.
Edgar Wimberly
Edgar Wimberly
22:03 27 Nov 18
Best TV buying experience ever. Knowledge sales staff, picked out the Samsung UHD TV. Next day delivery, service folks removed old set, set up new one. No muss, no fuss, no box to throw out. Best prices and service. Why go anywhere else.
Michael Rotter
Michael Rotter
13:11 04 Nov 18
Jason was knowledgeable, helpful, but not pushy. I had a good TV buying experience.
Rise Putzke
Rise Putzke
00:25 20 Oct 18
Wanted a big screen got a better price than Amazon and was set up and working perfect in 1 day.
Clayton Russell
Clayton Russell
02:44 04 Sep 18
This is THE place to go for all of your TV and audio/video needs. They go above and beyond to find the best deal to fit your needs and have the personnel that guide you every step of the way. Never pushy, never tying to sell you anything more than you need/ask for, just top-notch, ultra-knowledgeable salespeople who truly have your best interests in mind. I worked with Matt at this store and appreciated his attention to detail and willingness to find the best deal out there on my new Samsung TV. It was a throwback to when stores placed emphasis on customer service, followed through on commitments to the customer and provided an outstanding customer experience. I will be returning here for all of my future Audio/Video needs.
Michael Duncan
Michael Duncan
19:09 29 Aug 18
Very low pressure informative experience at the store. We got the best price and prompt professional installation of the product. We are very pleased with our experience at the Fairfax Big Screen Store.
Karina Mccloud
Karina Mccloud
14:07 14 Aug 18
Matthew Cooper provided an excellent service when we came into the store. He paid attention to details, answered all of our questions and gave us options based on our needs. Highly recommended. Thank you Matthew!!
RICARDO GONZALEZ
RICARDO GONZALEZ
20:54 15 Jul 18
I have purchased several big screen TVs from this store for the past 15 years. No pressure sales. Best deal in terms of price, service and selection. Their installation staff is professional and friendly. They also have a great selection of home theater seating arrangements. Strongly recommend them to anyone interested in buying big screen and home theater seating.
Joe Clark
Joe Clark
20:31 29 Jun 18
The Experience was excellent!Essy did more than I expected;True professional in all aspects ofThe the Sale!! His presentation sold meOn your product!Your company is very fortunate to have This caliber of person promoting your Product!Thank You for making this transaction a stress free Exercise!Have a prosperous year!!!! Joe clark
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Rockville Big Screen Store


Robert B
Robert B
18:32 04 Jan 19
Store experience was wonderful. Installation was wonderful while it was happening but after they left I noticed the left leg on the tv stand was sticking out about an inch and not seated properly. I tried for awhile to get it installed properly while holding up the left side of the TV but it was too heavy to keep lifting and the stand wouldn’t budge and we have up. Now every time I look at my beautiful 82” QLED TV I can only fixate on that one leg not being attached properly and that it’s not sitting level on the beautiful credenza I got from them also... sigh it’s too big and heavy for me to lift and I live alone.
Eric McKenna
Eric McKenna
15:40 11 Dec 18
This is my second purchase from Big Screen Store. The staff is always helpful and knowledgeable about the products. Got a great black Friday deal and was delivered the next day. No pressure sales tactics. They were also very friendly to my son who just wanted to run around the store and hide behind the theater chairs. 🙂
Tim Lipman
Tim Lipman
19:46 27 Nov 18
I have bought two TVs in the past two years from the Big Screen Store. Good prices, knowledgeable and friendly service. I recommend over any big box store.
Patricia C. Kay
Patricia C. Kay
18:50 27 Nov 18
I was very happy with my experience at Big Screen Store. I didn't feel pressured to make a purchase and the sales associate who helped me was knowledgeable and personable. In the end, I purchased a beautiful Samsung and have enjoyed it every day since. I will absolutely buy my next TV from them!
Chris McCasland
Chris McCasland
17:56 15 Nov 18
Great TV buying experience! Steve was very easy to work with and knew all the answers to the questions I had. Also did not try and push me to spend more. Better prices and incentives than any of the big box or Amazons. Would recommend to anyone looking for a great TV.
Ronald Dysland
Ronald Dysland
00:37 27 Oct 18
I purchased a Mitsubishi 73". Got great price and was delivered on time as promised. zthe delivery staff was very friendly and took great care in handling the TV.
dclarryk
dclarryk
02:42 22 Oct 18
Great prices, great service. I have bought two TVs from them, and had one serviced using their recommended techinician. All good.
Marvin Beitler
Marvin Beitler
15:59 20 Oct 18
I have purchased numerous TV's from the Big Screen store as well as some consoles for the sets. I go back to Mitsubishi and now Samsung. the service and set up is great. Barry our sales rep. helped us with everything. Can't go wrong.
Joe Silvestri
Joe Silvestri
11:22 25 Aug 18
Steve was helpful and professional. He was friendly; he listened; he suggested a couple options among the many; and he accommodated my delivery needs. I went to the Big Screen Store hoping for personalized expertise, and they beat my highest expectations.
Karen Walker
Karen Walker
16:07 19 Aug 18
If I could give more than 5 starts, I would! We had an excellent experience at the Big Screen Store in Rockville. We were greeted with Barry when we entered the store. We told him what we were looking for and he began showing us our options. He is very knowledgeable and worked within our budget. We are so excited with the purchase we made of a75" television and four theater chairs. Great quality and great selection. Barry is an outstanding member of this team. Speaking of team members, we also met Steve who was working at this store and was very friendly. He was working with other customers and was also very helpful. I highly recommend this store and this great team! We are excited to get our room set-up and know we will enjoy this purchase for years to come.
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Sterling Big Screen Store


Shawn Darter
Shawn Darter
17:29 04 Jan 19
Bose and Samsung prices the same as everywhere else but they extend the warranty on Samsung TVs for free, free delivery, and threw in free Bose brackets! The media consoles are great price and quality. I’ll be back!
Tom Crutchfield
Tom Crutchfield
15:29 16 Dec 18
Easy to work with. Delivery as expected and on time. Great service.
srhuntva
srhuntva
00:30 05 Dec 18
We’ve been buying TVs here since 2005. Always a great experience. They know their TVs and can explain anything you wonder about each model. No pressure, just answers. Quick delivery and recycling of old one (if needed). Questions and help still available via phone or email after purchase. We have 5 and all are from Big Screen store Dulles, just retired original we bought from there.
Yev Lyaskovskiy
Yev Lyaskovskiy
18:40 02 Dec 18
Very Friendly, Informative, and they don't follow you around. It's exactly the sales experience I wanted.
Kym Gully
Kym Gully
20:15 26 Nov 18
Jason is a awesome guy and will steer you straight!
Janet Pelczynski
Janet Pelczynski
14:09 27 Oct 18
Great service. Great TV
Angela Craytor
Angela Craytor
00:44 27 Oct 18
Amazing customer service. Delivery crew was on time and courteous.
Lee Love
Lee Love
00:31 27 Oct 18
Very knowledgeable, GREAT prices, terrific support. Highly recommend these guys over big box or even discount clubs.
John-Paul Gilson
John-Paul Gilson
01:12 20 Aug 18
Awesome! Best place ever, I’m buying all my TVs here.
Hannah Lopez
Hannah Lopez
20:26 26 Jun 18
My husband and I purchased a Samsung 75" Q8 from this store and our experience with Kevin was amazing! Our neighbor recommended the big screen store and we will be recommending to all our friends!
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Towson Big Screen Store


Pete Karousos
Pete Karousos
13:37 12 Dec 18
Excellent service along with a very knowledgeable staff. Love my Bose and Samsung big screen!
Frank Martinez
Frank Martinez
16:17 07 Dec 18
Josh has excellent customer sales service attributes, courteous, knowledgeable and ensured timely, professional installation. The installer, Duane, is professional and did a great job installing the 75" Samsung. Recommend to anyone seeking advice on purchasing a big screen tv!
Gary Muhler
Gary Muhler
22:39 15 Nov 18
Very professional staff. Answered all my questions and offered good advise. This was my second purchase and I will be back again
scott crosby
scott crosby
00:37 27 Oct 18
Great service and selection. Really nice folks great experience.
Resurrected Resources
Resurrected Resources
07:47 22 Oct 18
Great experience, I encountered knowledgeable personable staff, who answered all my questions, facilitated the purchase, delivery and set up of my big screen TV. I would definitely make another purchase in the future.
Rickey Moore
Rickey Moore
20:44 19 Oct 18
Just bought my 3rd TV from the Big Screen Store ( Towson, Md.10-19/2018). Every experience has been great. I ran into a issue with the warranty company recently and they stood by me and did what they could to help me...especially Josh. Things eventually went in my favor. They actually dropped that company. I have only good things to say about the Towson location. I would definitely recommend them to anyone and give them 5 stars absolutely.
Daniel Friedman
Daniel Friedman
22:34 05 Oct 18
Joshua answered all my questions regarding my purchase of 65 inch TV. He was very helpful and knowledgeable about the TV I would buy another TV from Big Screen Dan
Dom Averza
Dom Averza
17:32 08 Sep 18
I appreciate the tv, and I appreciate the young lady that helped me get it all set up. The sound bar really blows the speakers built into the set away, and I'm glad she recommended it. Good people, good service. This is where you want to get your tv from, certainly.
Jonathan Mullaney
Jonathan Mullaney
16:13 02 Sep 18
Stopped in during the holiday weekend as I had just started looking for tvs. Kim was extremely knowledgeable, and once I settle on this house, I will definitely be back in to see her. I recommend this place to anyone looking for a tv or if you need some information.
Tom4349
Tom4349
16:43 18 Jul 18
The service and sales approach were both excellent. Kim was great. There was never any pushiness, no impatience, and no overselling or outright lying to promote one model over another. I was fairly educated on the options before coming in to the store, and Kim was honest about the design features and differences between the models in question. She was very patient and accommodating as we compared 3 different models under different circumstances, manipulating the content being displayed a number of times. She also got us the best price we could get by taking advantage of a delayed delivery promotion. We didn't expect to look at surround sound options while we were there, but started looking and asking questions. Kim was equally knowledgeable and helpful with the sound systems, as well, and we ended up adding one. The TV setup went smoothly, they were in and out fast, and even took the packing materials with them. The surround sound setup wasn't included, but it wasn't difficult (even though Bose could stand to provide more clear directions for their universal stands. Only one of the two hardware packs is needed. Which one depends on what rear speakers you have). We were very impressed, and will definitely go back the next time we need a new TV.
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Winchester Big Screen Store


Bill Kidwell
Bill Kidwell
23:54 12 Jan 19
I always have a great experience when I shop at the Winchester VA Big Screen Store. James Magnotti has always been very professional. He's never pushy, is very patient, and explains details in layman's terms so they are easily understood. This is my second big screen purchase from James, and I couldn't be happier!
David Zimmerman
David Zimmerman
22:47 10 Jan 19
If you are in the market for audio/visual and a/v furniture. Start at this store, you will be happy you did.
Lori Noel
Lori Noel
21:31 26 Dec 18
James was excellent as usual. 2nd purchase from him and will definitely be back to get our next tv and furniture from him.
Gerald Huff
Gerald Huff
16:19 04 Dec 18
love the tv ,but I heard it went on sale for $300.00 less 3 days after I bought it..
Will Hayes
Will Hayes
15:30 27 Nov 18
I purchased two televisions from The Big Screen Store. The free delivery and set-up was done quickly and correctly. The guidance from the store manager was very helpful, as was the opportunity to see all of the available sets in the store in home like conditions.
Luis Fuentes
Luis Fuentes
23:38 26 Nov 18
There is not a better place to buy a Samsung tv or furniture than the Big Screen Store. James' knowlege and patient help me to finish the nightmare of buying a tv. I already have one 55 inches and another 65 inches. I bought furniture with quality and very good price as well.
S Therrien
S Therrien
01:49 09 Nov 18
Great service with a quality product at a fair price. Not much else to say. I especially liked James, the sales rep. He really new the details of everything I was looking for
John Bowden
John Bowden
01:14 27 Oct 18
Very friendly folks. Originally went in early 2017 and when I came back in February of 2018 the sales associate remembered me and my wife. Led us through the sizing process and ended up with a 75” silly Samsung. Watching it as I type this. Great place!
Angela Carter
Angela Carter
14:37 20 Oct 18
James has an incredible amount of knowledge, he answered all of our questions and was very helpful. If you are in the market for a new television you must come see James.
S Cary Dunston
S Cary Dunston
15:36 16 Sep 18
Truly an outstanding customer experience. I am somebody that does 98% of my shopping on Amazon. Is great to be able to go to a local store and not only get incredible customer service, but actually got a deal on a big screen TV that was better than you could get online, including an extended warranty. Highly recommended.
Lori Bales
Lori Bales
10:24 14 Jul 18
James took GREAT care of us! He didn't try to over-sell, just taught us what we needed to know to make the decision that was best for us. I was very impressed!!
Becki Culley
Becki Culley
23:07 28 May 18
James taught us a lot on the different televisions. He was very thorough more so than any other place we have been to. Therefore we ended up buying a TV and Bose system. Excellent customer service.
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Waldorf Big Screen Store


Sylvia Redd
Sylvia Redd
19:14 04 Jan 19
My husband and I have been customers for years. Our main sales manager is Steve. We love working with Steve and he’s the main reason we keep coming back also the quality of the merchandise is terrific.
James Stephenstto
James Stephenstto
14:38 01 Oct 18
Tom was the best. Not only being knowledgable of his product, but he cares about his clients. He's not pushy and forceful. Though his experience, I will be considering furniture from The Sreen Store.
Gail Wikoff
Gail Wikoff
16:35 24 Aug 18
I was in the store on August 12 and Tom assisted me. He was extremely pleasant, not pushy, and very knowledgeable about the products in the store. I was interested in looking at the mattresses and he told me all about the features, and he brought over a pillow to try out as well and told me all about the different levels of pillows. I bought one of the Serta cool pillows and absolutely love it. I had questions about a couple of the chairs in the store and tried some out, he knew all about them and why and how they were designed, NASA rings a bell. I am thinking of coming back and purchasing one of the Norwegian Stressless chairs. Kudos to him, I give him 5 Stars!!!
eric matin
eric matin
13:43 14 Aug 18
Great customer service by both rep's present. Tom listened and almost immediately took me to the model that fit my overall situation (based on tv location, viewing habits and budget) and then proceeded to show me the upgrades from there. No pressure, just information. Got our 75" and will return in a few months for the bedroom 60". Thanks!
Paula Sendish
Paula Sendish
16:24 04 Aug 18
OUTSTANDING! A positive experience from start to finish! Alfred (my salesman) was professional, courteous and very knowledgeable. He thoroughly and patiently explained the features of the TV I was intrested in which helped me to make an informed purchase. The install was top notch as well. When it's time to make another home theater purchase I will definitely go to the big screen store in Waldorf and ask for Alfred! Thanks! Paula S.
Terrence Doles
Terrence Doles
22:27 19 Jun 18
I’ve had a great experience at the Big Screen store on Crain Hwy. Go there and ask for Alfred. He has the best customer service skills and he is very personable. He’s going to make sure you’re satisfied. Great overall Guy.
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Westminister Big Screen Store


Donna Collins
Donna Collins
05:06 26 Nov 18
Chris at TBSS was extremely helpful in deciding what TV to purchase. He is very knowledgeable of all the products in the store, did not push us towards higher priced TVs but instead let us make a very informed decision about our final choice. Not a pushy salesman at all!
Elaine Wolf
Elaine Wolf
03:04 19 Nov 18
No pressure sales. Asked a lot of questions and were given valuable information. So impressed with the Westminster store and our sales person we ended up buying 2 TVs and 2 Stands. Delivery and set up were exceptional. Gentlemen delivering and setting up were polite, careful, and knew exactly what they were doing. Absolutely GREAT experience.
Deb Jasilaitis
Deb Jasilaitis
18:24 08 Nov 18
I would definitely recommend your business to anyone seeking a TV. Alan was very knowledgeable, informative and patient as well as friendly. He walked me through everything and I have every confidence that I would receive help if issues arise. The delivery team, Duane and Maurice were very nice, patient when questions were asked and very tidy, no mess to clean up. Everything went great and I am enjoying my new TV. Thank you Big Screen Store.
Mike Boggs
Mike Boggs
12:50 29 Oct 18
Alan was great. I've been a Best Buy customer for years and this place really impressed me. Alan took the time (90 minutes) to answer all of my questions. There was absolutely no pressure to buy. The TV was delivered the next day as promised. Great experience with the Big Screen Store.
Shirley Jones
Shirley Jones
20:15 27 Oct 18
This store is the best. Knowledgeable and super professional. They go out of their way for you.
Mike Hill
Mike Hill
22:08 24 Oct 18
We are first time customers to The Big Screen Store. They have great prices and quality products!! Chris at the Westminster, MD, store was wonderful!! He helped us figure out which TV and recliners worked for our needs and was very patient with all of our questions and concerns. It can be stressful figuring out which electronics and configurations are the best for the area where they will go--Chris was great guiding us through the different options and helped to make it an easier process. The service team who delivered our items were also fantastic. They were quick, efficient, and considerate with our home when moving the items in and setting them up and were also great about showing us how to operate things. The install team for the electronics did an outstanding job and were also patient with our questions regarding the various equipment and remotes. While we were at Westminster, there were customers from the Eastern Shore shopping because Chris was highly recommended to them by prior customers. We were shocked that they will deliver and set up to the Eastern Shore for a reasonable fee!! Overall, our experience with The Big Screen Store has been positive. We highly recommend them to anyone looking for a big TV, seating, or even mattresses!!
We Are Grind & Find
We Are Grind & Find
21:45 16 Sep 18
Walked into the big screen store on route 140 and Westminster and talk to Allen fantastic sales man no pressure easy-going talked about what would be best for the situation and actually recommended a lower-priced TV that would fit better for what I’m looking for I appreciate the time spent in the explanation of everything will definitely go back and buy more items from there next time we need it
Scott Williams
Scott Williams
01:07 28 Jun 18
Highly recommend visiting the Big Screen Store, after hours of research and stopping by a few places hands down Big Screen had the best prices and best knowledge of a television to suit my needs. Considering in my opinion the TV is the most used appliance in any household why not by a great quality TV at a great price. Next day delivery, and extended warranties at a fraction of price of competitors its a no brainier. Thanks again for the amazing experience.
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