Reviews

Here are some of the Google reviews for all of our locations.
Thousands more on Google itself.

Annapolis Big Screen Store


Bourtadakis Barber Shop
Bourtadakis Barber Shop
16:39 21 Oct 19
This is a great business right here on West Street and it's within walking distance to Bourtadakis Barber Shop.
New Razor Blade Barber Shop
New Razor Blade Barber Shop
21:22 17 Jul 19
This is a great business right here on West Street and it's within walking distance to New Razor Blade Barber Shop.
Garnet Timbario
Garnet Timbario
13:17 07 Jul 19
Large screen sores - had exactly what we needed. Staff was very knowledgeable and attentive.
Louis Prugh
Louis Prugh
16:17 06 Jun 19
Terry in Annapolis was very knowledgeable and no pressure. I would go back without hesitation. They also had the lowest price for my 75 inch Samsung TV. BTW, they only carry Samsung TVs.
Michele Frame-Miller
Michele Frame-Miller
18:26 13 May 19
Frank was awesome.Very good prices, and knowledge for the product was provided.Very nice experience.
Olga Chatfield
Olga Chatfield
16:32 16 Mar 19
Great store, nice selection of TV furniture! Very helpful and polite service, which is so rare today.
Ted Hockey
Ted Hockey
13:15 27 Feb 19
Highly recommend The Big Screen Store (Ellicott City), 5 stars!! Competitive prices to online but much better service. Sales manager (Greg D) knew his stuff inside and out, answered all my questions with insight, had all the models in store and made comparison very easy. After delivery I noticed a few bad pixels on the edge of the screen, called and within 5 minutes they (Greg D) took care of it. Gave me options and one was an upgrade at no charge, delivered new TV, boxed up the original. Glad I went local and not online. Very positive experience, will be a return customer for sure.
Ted Hockey
Ted Hockey
13:15 27 Feb 19
Highly recommend The Big Screen Store (Ellicott City), 5 stars!! Competitive prices to online but much better service. Sales manager (Greg D) knew his stuff inside and out, answered all my questions with insight, had all the models in store and made comparison very easy. After delivery I noticed a few bad pixels on the edge of the screen, called and within 5 minutes they (Greg D) took care of it. Gave me options and one was an upgrade at no charge, delivered new TV, boxed up the original. Glad I went local and not online. Very positive experience, will be a return customer for sure.
Barbara Newton
Barbara Newton
19:36 04 Jan 19
Love the choices of tv’s. Excellent service. Very polite. Delivery man was unable to get a picture on the screen, but he recommended calling Comcast and they were out the next day and got it going!
Mark Davis
Mark Davis
16:25 24 Dec 18
I've been purchasing my TV electronics through this company for over 40 years, first as Luskins, and now as the Big Screen Store! In the words of iconic Stan Lee (may he rest in peace), "Nuff said!"
Emerson Brooks
Emerson Brooks
22:16 08 Dec 18
The staff was very knowledgeable, and not pushy. It was a great experience.
Kevin Webster
Kevin Webster
20:15 04 Dec 18
very fast and friendly service. Definitely felt like I received the personal touch.
Gwynn Sperandeo
Gwynn Sperandeo
21:46 29 Nov 18
Super friendly and helpful. Got an AMAZING deal on 3 TVs for our game room. Great customer service and great prices!
Ferris Buehler
Ferris Buehler
01:38 09 Nov 18
I purchased a Samsung QLED TV from the Big Screen store and I really appreciated their service. The price was great & the experience of a "white glove" style delivery left my spouse impressed. They're warranty service is hard to beat too!
CLAUDIA KANNON
CLAUDIA KANNON
19:53 30 Oct 18
Personalized service with an experienced expert who knows his merchandise. Competitive pricing on all products. Wonderful experience compared to the big box stores!
Gerald OBrien
Gerald OBrien
19:49 21 Oct 18
I love my TV. The service was outstanding. My delivery was on time and carried out quickly.
Gwynn Sperandeo
Gwynn Sperandeo
16:46 22 Sep 18
Super friendly and helpful. Got an AMAZING deal on 3 TVs for our game room. Great customer service and great prices!
William Beusse
William Beusse
00:56 22 Sep 18
We have purchased several large screen TVs at prices well below other sellers. We have also bought theater room seating for three houses since moving to the Annapolis area in 2003. The Big Screen store has always been able to get us just what we needed at fantastic prices. We believe that the theater rooms they helped us furnish actually sold our last two houses.
Denise Lee
Denise Lee
22:02 05 Aug 18
We found the Big Screen Store when looking for a Stressless Recliner. Our salesman, Frank White, was great! He helped us evaluate the models they carry, gave us leather samples to take home, and showed us color options for the wood base. He spent a lot of time with us and we never felt rushed. We will have a truly custom chair that will look beautiful in our home.
See All Reviews

Glen Burnie Big Screen Store


Melissa Liupaeter
Melissa Liupaeter
22:17 20 Jun 19
Very knowledgeable and friendly. Made the buying process seamless.
Jaytill 522
Jaytill 522
19:03 15 Mar 19
Greg and his team are awesome I've bought 2 TV's and plan to get another this year
Tangela Anderson
Tangela Anderson
14:20 10 Mar 19
Excellent experience. I never really heard of Big Screen TV store until the financing company i used recommended them for purchasing my electronics. I live like an hour from this store but it was worth the drive. When i called my local store, they didnt answer so I contacted the Glen Burnie store, Mr. Michael answered. He gave me phenomenal customer service over the phone, straightforward no chasers. He answered questions about the price over the phone, discussed the specs and everything. I was so impressed that i came in the BWI store the very next day and purchased my item with Mr. Michael only. He was just as helpful in the store as on the phone. I couldnt moss him bc he discribed himself too the tee, Goatee to be exact (great sense of humor). He didn't give any pressure and was happy to accomodate anyway possible. I recommend you to not just view their website but come to the actual store. You will be amazed at the merchandise and prices for quality items. The truly do beat their competitors prices...I confirmed online immediately and was sold. I scheduled delivery and got the date i requested and the installers were even more professional. The overall experience is truly a 5 star rating. I was out of there in less than an hour and I was responsible for the lag bc I challenged everything and had to make an errand in the midst of the purchase. Thank you BWI- Big Screen TV for your top-notch everything.
David Purnell
David Purnell
18:22 14 Feb 19
Based upon my experience, this is the only vendor to use to purchase a Big Screen TV. They truly are professionals, extremely knowledgeable, offer excellent customer service (purchase to delivery, to tv setup), and excellent prices (will match any competito pricesr and honor subsequent sale prices on your tv based upon a grace period). I highly recommend them over any competitor.
Kerry Capes
Kerry Capes
16:50 04 Jan 19
Excellent service in store, delivery was timely and professional. Very satisfied with our purchase and the product
Fawn Stokes
Fawn Stokes
22:19 20 Dec 18
Very impressed with the whole experience.with the delivery guys and especially the gentleman named mike that sold me the tv.Thanks again mike you rock. The Big Screen store rock!!!!!😍
Christina Swann
Christina Swann
00:52 15 Dec 18
Jason gave me excellent service from start to finish. He even came to my house on his day off to fix an issue. I won't go anywhere else for my next one!!
Elana Washburn
Elana Washburn
18:46 15 Nov 18
We were very happy with the Big Screen Store. Sales person was very knowledgeable and not pushy. Spent time discussing options with us. Price was great and delivery and install were very professional and on time.
Carol Gould
Carol Gould
20:05 01 Nov 18
Michael Wall was a great sales person to work with. He presented all the options to ensure that we were sure to get exactly what we wanted. He also did extensive follow up to ensure our delivery and installation appointments were set up to suit our schedule. We appreciated his great customer service.
Douglas Walcutt
Douglas Walcutt
12:21 01 Nov 18
The number of different models and features of tv’s are enormance. Big Screen explained each unit and it’s price , without pressure and matched the marginal difference in price the warehouse store had. Then they delivered and installed the unit ( less risk and less time ) which was free at the time. I would suggest you visit them, you will be glad you did.
diamond money
diamond money
12:04 04 Oct 18
I went here almost 2 years ago to buy my Samsung tv , and the customer service was excellent.
William Shipley
William Shipley
17:28 26 Sep 18
Great place to buy Samsung TVs. Extended warranty and same price as anywhere else. Salesman very helpful.
JOE PRICE
JOE PRICE
14:11 22 Aug 18
My experience with The Big Screen Store has been great. Mike Wall was very knowledgeable, and helpful when my wife and I were picking out the Palliser home theatre chairs.We had to return to the store on several occasions to decide on the choice of leathers and colors. Mike really helped us to make a good decision on the whole purchase. Looking forward to be receiving the chairs soon. Customer service has been excellent so far. I will definitely return for a new 75 inch TV in the future.
Tim DiVito
Tim DiVito
11:16 03 Aug 18
Great store with many options. John Beauchamp did a great job. He was incredibly knowledgeable and honest throughout the process. He worked hard to make sure I was satisfied well after the sale was over. Very impressed.
Benjamin Antkowiak
Benjamin Antkowiak
15:41 18 Jul 18
Michael Hall is awesome! My wife and I had a great experience purchasing a new tv with him. We had been in a month earlier in the start of our search and he remembered us, which is rare in this world. He is very honest in his approach and does not try and constantly up-sell you like other stores do. I bought my last big tv at the Big Screen Store, years back, and will continue to do so in the future!!
Leo G
Leo G
00:51 04 Jun 18
I recently purchased seven theater seats from The Big Screen Store. This was a major purchase and like most consumers I did quite a bit of research to make sure I got the best price and highest quality seats. I visited the store and exchanged multiple emails with Michael Wall over several months before making the purchase. He was patient, knowledgeable and responsive. He took the time to review the layout of my movie room and diagrammed several configurations that would work for the new seats. He did a great job for us from start to finish.
See All Reviews

Ellicott City Big Screen Store


Paul L
Paul L
19:35 07 Jul 19
Greg is the best. I had a warranty claim, Big Screen Store replaced my 70+ inch TV with a new one and Greg made sure the replacement and install went as smooth as possible. Even got faster install than I was expecting. Great service is hard to come by these days, and this store provides great service!
Kim Hamilton
Kim Hamilton
23:28 21 May 19
Over the years, my husband and I have purchased several TVs and a variety of furniture from this store. The quality and selection is unmatched. And the customer service is topnotch. Highly recommend this store.
Linda Pellicore
Linda Pellicore
16:18 06 May 19
On Sun, May 5, 2019 at 4:51 PM Linda Pellicore wrote:Hello, Greg,Thank you so very much for all of your help and advice. I really appreciate your friendly service. Please feel free to pass on my phone number (410.292.9875) to your potential customers for a great referral.I was about to purchase a Sony TV and sound bar from Best Buy, where I usually shop for electronics, but decided to stop by your Big Screen Store on the way home. I am so glad I did!We love our Samsung TV and Bose sound bar. Fantastic! The HD 4K 3D effect is great and with the additional surround speakers, it feels like your right there!I can't wait to get my speaker stands. Once again, Thank You for you expert advice and Thank you for suggesting the speaker stands. You not only sold me an excellent video and sound experience, you saved me the hassle and expense of drilling and mounting surround speakers into my wallboard.Thanks again,Linda.On Sunday, May 5, 2019 EC Ellicott City wrote:Best Regards,Greg DahleThe Big Screen Store8540 Baltimore National PikeEllicott City, MD 21043Showroom Phone # 410.203.9700
Arthur Depew
Arthur Depew
00:49 17 Mar 19
Excellent customer service! Sales representative was extremely knowledgable and patient in answering my questions concerning different Samsung 4k televisions. I never felt pressured. Delivery and setup was next day. Delivery team was early and very professional. I'm extremely satisfied with my buying experience with the Big Screen Store. They will be my 1st choice for all future 4k TV purchases.
susan dolinka
susan dolinka
21:06 08 Mar 19
Greg was outstanding from the minute we walked in the store. He assisted with our tv selection and honored the price match without hesitation.
Vince T
Vince T
19:08 03 Mar 19
Hands down this is the best place to buy a big screen TV! They were cheaper than Costco and Best Buy when I brought my TVwith a 15 day price match guaranteed. 5 days after I brought my TV, the price dropped on amazon. I spoke with Greg and he checked online and found the price had dropped even more than what I saw. Greg refunded me the difference and honored their policy no questions asked and more than what I expected since he found it cheaper! This a rare instance where a traditional brick and mortar store can really compete with the internet and other larger companies like Best Buy/Costco. Greg was straight forward during the entire buying experience with me and I will definitely go back the next time I need to update my TV!
Ted Hockey
Ted Hockey
13:56 27 Feb 19
Highly recommend The Big Screen Store (Ellicott City), 5 stars!! Competitive prices to online but much better service. Sales manager (Greg D) knew his stuff inside and out, answered all my questions with insight, had all the models in store and made comparison very easy. After delivery I noticed a few bad pixels on the edge of the screen, called and within 5 minutes they (Greg D) took care of it. Gave me options and one was an upgrade at no charge, delivered new TV, boxed up the original. Glad I went local and not online. Very positive experience, will be a return customer for sure.
Clark Robinson
Clark Robinson
15:56 07 Feb 19
Greg was very helpful and informative to make sure we got the right product for our needs
Dave Kelejian
Dave Kelejian
15:29 05 Feb 19
Very helpful. Happy with the service and price. The 75" screen is amazingly clear. Neat to see a screen without wearing glasses. The catonsville store has 🐝 here a long time. This is the 2nd TV I've bought from them in 12 years.
Elizabeth Krahel
Elizabeth Krahel
17:15 11 Jan 19
I am very pleased with my purchase at the Big Screen store! Mike was knowledgeable, informative and very helpful. I would recommend him and the Big Screen store to anyone!
Martin Spieldock
Martin Spieldock
17:39 10 Jan 19
The BSS is a real pleasure to deal with. Great prices, awesome selection and a great warranty make choosing the BSS a no brainier. A better choice than a big box store.
Martin Spieldock
Martin Spieldock
16:45 06 Dec 18
The BSS is a real pleasure to deal with. Great prices, awesome selection and a great warranty make choosing the BSS a no brainer. A better choice than a big box store.
Richard B
Richard B
15:38 28 Nov 18
Very friendly service! Great deals! Had our TV delivered the next day. Can't beat that!
Stephanie Ambrose
Stephanie Ambrose
17:34 20 Nov 18
Mike is honest and great to work with. The installers came on time, and were in and out in no time with our new TV mounted perfectly on the wall. I would definitely go back again and recommend.
Kent Grander
Kent Grander
11:27 27 Oct 18
I have purchased two televisions from this store. Both times the salesmen were very knowledgeable, took their time to explain and show us many different features of different tvs. I will be making my next video purchase from The Big Screen Store as well. No longer will I waste my time with the overpriced, non knowlegdable or wrong information from the box stores or surfing for info for a slightly better savings online. Not worth my time.They also were very willing to answer any questions that I had after my purchase.
Karla Warren
Karla Warren
15:34 21 Oct 18
We have purchased product on a few different occasions from John at the Ellicott City location. We have ha great experience and have been provided with great service. I would and have recommended this location.
Jaytill 522
Jaytill 522
10:07 16 Oct 18
I been here twice and there will definitely be a third time nice large but not overwhelming showroon and the staff are personable and professional and the delivery process is super fast and convenient
Virginia Townsend
Virginia Townsend
00:01 18 Sep 18
Greg was great. He helped me tremendously with choosing the right unit without pressure. My husband is extremely pleased with our beautiful new 72" tv stand. Thanks Greg.
James Foran
James Foran
17:08 01 Sep 18
My experience at the Big Screen store was outstanding. Greg was absolutely fantastic to work with, and he is very knowledgeable about his products. Duane did an excellent job of mounting the 82" TV, and he was very helpful as well. Great place to do business.
Mo Bajaj
Mo Bajaj
16:55 27 May 18
Had a great experience at the store. Greg is great! Bought two large size Samsung TVs about a year and half ago. Had a small issue with the screen for one of the TVs recently, but I contacted Greg at the Big Screen Store and he helped get the repair underway in a very timely fashion. Kudos to the 2 year warranty from the Big Screen store, and Greg! I am a Big Screen Store customer for life. Highly recommended.
See All Reviews

Fredericksburg Big Screen Store


Renee Brunson
Renee Brunson
21:23 13 Nov 19
Very professional staff, great TV and furniture options!
Teresa Patton
Teresa Patton
18:28 13 Nov 19
Have purchased TV's and furniture from this store and Jason over the past 25 years. Love the service, love the TV's and furniture. Can't say enough good about them.
Jeremy Kelly
Jeremy Kelly
20:14 02 Oct 19
I love my TV. Corey was great!
Melva Wendehack
Melva Wendehack
17:13 20 Sep 19
Recently my husband and I purchased a television set from the Big Screen Store in Fredericksburg, VA. Mr. Ryan Whiting was the salesperson who helped us with the purchase. Ryan is polite, helpful, courteous, and knowledgeable about the products in the store. When we encountered a problem with the coding for the Comcast controller as it relates to the sound bar, Ryan took it upon himself to trouble shoot the problem. He stopped by our home on two occasions to resolve the issue. We can't say enough good things about Ryan Whiting, except to repeat our sincere thanks for his making it all turn out right!
Kevin Foley
Kevin Foley
03:04 18 Aug 19
Cory gave us excellent service and he was very knowledgeable. We never felt pressured to purchase anything but ended up returning twice to buy a leather recliner sofa and 60” flatscreen.
Stuart Shapiro
Stuart Shapiro
22:44 14 May 19
Corey was very nice and the delivery was excellent. I would recommend to everyone looking for a new television
Tad Cardwell
Tad Cardwell
19:00 26 Apr 19
Good staff. Easy to work with. Appreciate they stick with one brand (samsung).
Frog
Frog
17:31 05 Apr 19
Good selection of TVs and we are very pleased with the one we decided to purchase. They only have TV stands/cabinets that are of high quality craftmanship and made in the US. Definately plan to purchase TVs from the the Fredericksburg store in the future.
Robert Stuber
Robert Stuber
16:25 05 Apr 19
For our new home, which includes a "theater" room we purchased a Samsung 75" and for our new living room a 65" model. We found that with The Big Screen Store, we got the benefits of great pricing and exceptional customer service. In the store we were guided without any pressure by several helpful associates -- all well informed and seeking to genuinely direct us to the best solution. Once purchased, the TVs were delivered the next day and installed the same afternoon. I recommend them without reservation.
Linnard Ford
Linnard Ford
02:33 04 Feb 19
My experience with the Big Screen Store was totally outstanding from start to finish. I met with one of the salespersons Mr. Ed Hodge and was blown away by his knowledge of the tv’s and accessories. He walked me through the various televisions and options each provided, which help make my choice of purchasing a television and sound bar, much more informed. I was confident that I was purchasing the components I wanted without any buyers remorse. After the TV was delivered the closer of the deal and most important part was the installation of the components I purchased, and the service provided by the installer Mr.Romeo Patterson and associate Dre, of RSP Solutions was nothing short of professional. They discussed the possible installation location over my fireplace and offered sound logical suggestions. The results was a perfect setup that impressed me and I am sure will impress my guest. Because of the install, which I feel is just as important as the purchase; I will definitely use the Big Screen Store again.
Mark
Mark
03:14 16 Dec 18
Excellent store and alternative to bestbuy/other big box retailers. I'll keep it short and simple. Excellent customer service, Ryan extremely knowledgeable of products offered at store and beyond. Gives honest input about products, relaxed sales approach no hounding. Best warranty options I could find. This is the place to buy a big screen TV for sure.
Frank Hensley
Frank Hensley
17:14 11 Dec 18
My second purchase from the Big Screen Store was as good if not better than the first. They listened to what I wanted and made several recommendations for me to research on my own. Then if I liked one of their recommendations, all I had to do was call and make my purchase over the phone. I ordered the next day and I received EXACTLY what I wanted the following day. No pressure sales, just professional assistance. The delivery team was courteous and conducted the delivery with care. You will not find a better store to buy your next TV than "The Big Screen Store."
Julie Tringali
Julie Tringali
23:34 27 Nov 18
We were very satisfied with our purchase. The salesmen were very patient with answering our many questions as well as explaining everything to us. When I did have an issue, they took care of it right away. They seem genuinely concerned with customer satisfaction, right up to the owner. Pleasant experience and we'll be back when we buy our next television.
James Sherwood
James Sherwood
16:23 27 Nov 18
I purchased a Samsung 65” curved TV. It was delivered and set up the following day. Although I wasn’t charged for set up the technicians did it anyway. I am extremely pleased with The Big Screen store and will purchase my next TV from them.
Dan Kulig
Dan Kulig
16:25 27 Oct 18
Best source for Samsung Big Screen. Knowledgeable staff competitive prices
Jim Rotramel
Jim Rotramel
17:18 21 Oct 18
I've bought at least three TVs, a sound bar and a cabinet from these guys and all service, advice and component reliability were outstanding!
Richard Lohr
Richard Lohr
18:25 20 Sep 18
Ed Hodge is my guy at this store. While I have not made all of my TV purchases here they are always my first stop when ever I need a new screen. Very happy with the TV I bought a few months ago. Professional Saturday delivery. Great advice, no pressure and very friendly. I cant recommend enough.
Don Callahan
Don Callahan
22:50 31 Aug 18
Ryan was very helpful in helping my mother select a Samsung TV. He was very patient as she is not very good with electronics. I highly recommend this store and can't compliment Ryan enough! I'll be back for for my big screen!
Hilda Henri
Hilda Henri
15:41 22 Aug 18
Bought a 55 inch QLED from Corey. He was able to get it for me delivered when it was convenient for us. He also provided best guidance when it came to deciding which TV to purchase. Thank you for your dedication. You rarely get this level of customer service nowadays... especially from any online retailer or even Best Buy.
See All Reviews

Fairfax Big Screen Store


Fran Eckley
Fran Eckley
07:22 04 Oct 19
We went here to find a console for our big tv. The experience was very good. We ended up getting a discontinued console that saved us a lot of money. The salesperson was so helpful and aware of our price constraints helped us find the one that was big enough and not overpriced.
Constantine Kazakos
Constantine Kazakos
14:37 02 Sep 19
Very good and reliable service. All transactions were completed on the phone and the installation of my TV, on site, was performed flawlessly.
M Myers
M Myers
01:40 18 Aug 19
Wasn’t pressured to buy. Very helpful staff. We bought when we were ready.
robert zarzar
robert zarzar
17:45 13 Jun 19
Great products. We love our Samsung 4K and our custom made cabinet. Watching shows has never been better. A big thanks to Mark for all his help. The service is outstanding. And when you are spending for quality, service is especially important.
Harold Kober
Harold Kober
20:42 06 Jun 19
Fast service and beat best buy for price, warranty, and delivery options.
Harold Kober
Harold Kober
15:43 06 Jun 19
Fast service and beat best buy for price, warranty, and delivery options.
Deborah Campbell
Deborah Campbell
15:32 06 Jun 19
Great advise in the showroom by Essy and quality installation by Vincent. TV Screen had an imperfection when unboxed and the Big Screen Store scheduled and replaced the TV within 48 Hrs. Highly recommend this vendor.
Harold Kober
Harold Kober
19:49 20 May 19
Fast service and beat best buy for price, warranty, and delivery options.
Barry Shackelford
Barry Shackelford
15:06 15 May 19
Products are great (both TV's and the amazing seating they offer.) Very professional staff. Can't go wrong here.
Steve Graham
Steve Graham
15:20 12 May 19
Great people. Great response. Very knowledgeable. Recommend highly.
Phyllis Schneider
Phyllis Schneider
16:31 13 Apr 19
Great service, good selection and quality, fair prices. Would definitely recommend. We purchased a TV, console cabinet, and soundbar.
Phyllis Schneider
Phyllis Schneider
01:15 07 Apr 19
The personal service at the Fairfax Big Screen Store is excellent. The quality of the products they carry, such as Samsung and Bose are rated as some of the best. When they have sales the deals are especially appealing although their regular prices are good and competitive anytime. Delivery and set-up were on time and so helpful. Our purchase consisted of a 75” Samsung TV, Bose Soundbar, and console to set the TV on as I did not want it hung on the wall. We are having a little issue with the soundbar (may be user issue!) but am confident if we reach out to the store we can get the assistance we need.
Edward Nead
Edward Nead
23:53 18 Jan 19
Matching prices, double warranty, cutting edge technology and a knowledgeable sales staff that answered every question I threw at them. I will definitely be back!
Chuck Black
Chuck Black
20:54 11 Jan 19
I had a problem with my Samsung 55 inch TV, the staff was great and worked hard to resolve the problem. But the third party extended warranty company they use is awful. I started in Aug with a repair ticket, two different repair companies and no shows later, company number three picked up my TV and I finally received a new TV in Dec. Again the Big Screen Store staff are great!
Myron Radio
Myron Radio
17:03 04 Jan 19
This company is extraordinary on every corner of the business - Sales, Technical Support, Service. They are all very professional, yet personable as they focus on meeting your needs.
Nancy Cunningham
Nancy Cunningham
21:35 16 Dec 18
Knowledgeable staff. Very pleasant experience and great prices all around.
Brent Fritzeen
Brent Fritzeen
20:38 04 Dec 18
Great products and service at the Big Screen Store. Our salesman was Essy and he was extremely helpful and very knowledgeable. I definitely prefer the Big Screen Store over big box competitors and plan to buy another TV next year.
Michael Bowley
Michael Bowley
18:30 29 Nov 18
Staff was great. Straight forward, honest, up front, and very pleasant to deal with. Anwsered all my questions in simple easy to undsrstand verbage. Thanks so much for an incredible experience.
Edgar Wimberly
Edgar Wimberly
22:03 27 Nov 18
Best TV buying experience ever. Knowledge sales staff, picked out the Samsung UHD TV. Next day delivery, service folks removed old set, set up new one. No muss, no fuss, no box to throw out. Best prices and service. Why go anywhere else.
Michael Rotter
Michael Rotter
13:11 04 Nov 18
Jason was knowledgeable, helpful, but not pushy. I had a good TV buying experience.
Rise Putzke
Rise Putzke
00:25 20 Oct 18
Wanted a big screen got a better price than Amazon and was set up and working perfect in 1 day.
Clayton Russell
Clayton Russell
02:44 04 Sep 18
This is THE place to go for all of your TV and audio/video needs. They go above and beyond to find the best deal to fit your needs and have the personnel that guide you every step of the way. Never pushy, never tying to sell you anything more than you need/ask for, just top-notch, ultra-knowledgeable salespeople who truly have your best interests in mind. I worked with Matt at this store and appreciated his attention to detail and willingness to find the best deal out there on my new Samsung TV. It was a throwback to when stores placed emphasis on customer service, followed through on commitments to the customer and provided an outstanding customer experience. I will be returning here for all of my future Audio/Video needs.
Michael Duncan
Michael Duncan
19:09 29 Aug 18
Very low pressure informative experience at the store. We got the best price and prompt professional installation of the product. We are very pleased with our experience at the Fairfax Big Screen Store.
Karina Mccloud
Karina Mccloud
14:07 14 Aug 18
Matthew Cooper provided an excellent service when we came into the store. He paid attention to details, answered all of our questions and gave us options based on our needs. Highly recommended. Thank you Matthew!!
RICARDO GONZALEZ
RICARDO GONZALEZ
20:54 15 Jul 18
I have purchased several big screen TVs from this store for the past 15 years. No pressure sales. Best deal in terms of price, service and selection. Their installation staff is professional and friendly. They also have a great selection of home theater seating arrangements. Strongly recommend them to anyone interested in buying big screen and home theater seating.
Joe Clark
Joe Clark
20:31 29 Jun 18
The Experience was excellent!Essy did more than I expected;True professional in all aspects ofThe the Sale!! His presentation sold meOn your product!Your company is very fortunate to have This caliber of person promoting your Product!Thank You for making this transaction a stress free Exercise!Have a prosperous year!!!! Joe clark
See All Reviews

Rockville Big Screen Store


Marcia Riemenschneider
Marcia Riemenschneider
14:13 31 Oct 19
Very helpful, no high pressure sales here, and they will tell you the best bang for your buck.
Carlito Rosa
Carlito Rosa
15:48 30 Oct 19
Great customer service had to switch the review
Josh Guerrero
Josh Guerrero
14:43 14 Oct 19
Me and wife were shopping for new furniture, sofa/TV and we couldn't just buy anything due to our recently new purchased home. We visited the big screen store in rockville a few months before we settled on our new home. We had checked out a few furniture stores in the area, but we were not impressed of the comfort/size in the couches and also customer service. I was also looking for a TV as we needed one for the home theater entertainment. I had also visited best buy and the staff was too pushy into buying a TV which is why we didn't purchase from them. After driving to different places and looking for sofa's and TV, our last stop was checking out the big screen store. As soon as we walked in, we were greeted by Barry. We told Barry we are just looking and that we would be back for a purchase in a few weeks. Barry understood and was NEVER once pushy. We sat down and checked out the 82" TV's and we had a full conversation of different things. It was like we already knew Barry. Barry is wonderful and understanding. The sofa's are so comfortable that i almost fell asleep at the store. As mentioned before we had visited other big furniture stores but none compared to the big screen. The service we received from Barry was above and beyond that we came back after signing our new home and purchased a new sofa. Had them delivered and noticed 1 was either not installed correctly or was damaged. My wife wanted to exchange the sofa's for a different style and we told Barry. Without any issues Barry went out his way to have the sofa's exchanged. The service provided from Barry made us return to the store a few days later after purchasing the sofa's and purchase a new 65" TV. Although its not the 82" that we wanted but i know 100% we will return and i will also let my family and friends to come see Barry.Thanks so much Barry.
HRKC0428
HRKC0428
11:27 18 Aug 19
This was my first experience at The Big Screen Store. I met Steve who greeted me. I told him what I was interested in. He showed me the various TVs that met my needs. He never once pushed me to purchase anything, instead, showed me the differences between the TVs. I made a decision to purchase a TV on a Monday and it was delivered two days later on a Wednesday. The gentleman gently set up the new TV where I wanted it placed and made sure it turned on.The TV I purchased was a few dollars less the Amazon, but I wanted to give my business to a local merchant, and I'm glad I did. The TV came with a one year warranty and they added on another year at no extra cost. I added on one more year for $50. I also liked the idea that they provide lifetime technical support. In fact, a day or so later I had a question and I was walked through the process to help me address the issue.I would highly recommend The Big Screen Store for the purchase of a TV.
I.F. S.
I.F. S.
01:02 18 Aug 19
The best advice I can give is if you are buying a large size TV do not go anywhere except The Big Screen Store. Here's why:1. Their price matched Amazon and Best Buy.2. They remove the TV from the box for you, attach the legs, set it on your stand, and assure the TV is undamaged, all at no extra charge and quicker than you can.3. They provide an extra year of warranty protection at no charge.4. If you know the brand and model already you want you can order over the phone without hassle5. Delivery was faster than competing storesHaving had two prior TV orders through Amazon arrive damaged/non-functional, and having then to pack them up for return, I can't tell you how much I appreciated point #2 above (for which Amazon doesn't provide, and Best Buy charges a hefty fee). My only regret is that I wish I started with The Big Screen Store in the first place!
Lynda Bloom
Lynda Bloom
21:14 21 Jun 19
Very disappointed and frustrated with my shopping experience at the Rockville Store. UPDATE: The general manager, Jason Brager, called me the same day I posted my review. He asked if I would be willing to talk to him about my negative experience with the store. I was impressed that he didn't throw his people under the bus, but instead spent a couple hours on the phone talking to all parties involved before discerning that mistakes had been made and he fully owned them. (Did not lay it on the employees, I respect that.). Additionally, he could have just refunded my money and that would have been sufficient. However, he asked if he could possibly earn back my trust with The Big Screen Store. He didn't want the sale, he just wanted the opportunity to restore their reputation. I respect that also. While I was reluctant, I did in the end find his sincerity and professionalism worthy of risking working with them. In the end, my TV was delivered and installed promptly and the installer, Romeo and his helper, did a great job. They took time to show me how everything worked. Jason called to check and make sure everything was to my satisfaction. To summarize: Everyone makes mistakes and I accepted the apology for the manager and the resolution to the issue. I do appreciate a company that stands behind their word and reputation. Kudos to Jason for running a quality firm.
Lynda Bloom
Lynda Bloom
21:14 21 Jun 19
Very disappointed and frustrated with my shopping experience at the Rockville Store. UPDATE: The general manager, Jason Brager, called me the same day I posted my review. He asked if I would be willing to talk to him about my negative experience with the store. I was impressed that he didn't throw his people under the bus, but instead spent a couple hours on the phone talking to all parties involved before discerning that mistakes had been made and he fully owned them. (Did not lay it on the employees, I respect that.). Additionally, he could have just refunded my money and that would have been sufficient. However, he asked if he could possibly earn back my trust with The Big Screen Store. He didn't want the sale, he just wanted the opportunity to restore their reputation. I respect that also. While I was reluctant, I did in the end find his sincerity and professionalism worthy of risking working with them. In the end, my TV was delivered and installed promptly and the installer, Romeo and his helper, did a great job. They took time to show me how everything worked. Jason called to check and make sure everything was to my satisfaction. To summarize: Everyone makes mistakes and I accepted the apology for the manager and the resolution to the issue. I do appreciate a company that stands behind their word and reputation. Kudos to Jason for running a quality firm.
Iza M
Iza M
12:55 17 May 19
I bought a really nice tv for my dad here along with an awesome sound bar. The guy who helped us was super friendly and helpful, I got a great deal and excellent service.
Milton Milne
Milton Milne
21:02 28 Apr 19
Great service,,,and they price match. Warranty attention has been excellent. The staff is very responsive and quick to solve your needs. Real pros...!
Robert B
Robert B
02:21 22 Apr 19
Store experience was wonderful. Installation was wonderful while it was happening but after they left I noticed the left leg on the tv stand was sticking out about an inch and not seated properly. I tried for awhile to get it installed properly while holding up the left side of the TV but it was too heavy to keep lifting and the stand wouldn’t budge and we gave up. Now every time I look at my beautiful 82” QLED TV I can only fixate on that one leg not being attached properly and that it’s not sitting level on the beautiful credenza I got from them also... sigh it’s too big and heavy for me to lift and I live alone.EDIT: I purchased another TV for a different room a couple weeks after this... good experience in store, as usual, and when they delivered the second TV, they fixed the issue with the stand on the 82"... ALL IS WELL! And... I'll be back! 🙂
petenafpak
petenafpak
22:13 12 Apr 19
This is my 3rd TV I have bought from them and each time it’s the best prices and the best service!
Wayne B
Wayne B
15:42 05 Apr 19
The products and buying process are great. The people who delivered my purchase were very hurried--bordering on being rude. Zero stars for delivery. I chose not to have the product installed so maybe they use a different set of people for installation. Lets hope so. The men who delivered my set were indifferent, at best, to the concept of "customer service", quite different from my in-store experiences.
Wilson Duran
Wilson Duran
16:09 07 Feb 19
Barry is honest, knowledgeable and very friendly. He got me exactly what I wanted and what I needed. Please talk to Barry about all your Home Entertainment needs. I still will.
Robert B
Robert B
18:32 04 Jan 19
Store experience was wonderful. Installation was wonderful while it was happening but after they left I noticed the left leg on the tv stand was sticking out about an inch and not seated properly. I tried for awhile to get it installed properly while holding up the left side of the TV but it was too heavy to keep lifting and the stand wouldn’t budge and we have up. Now every time I look at my beautiful 82” QLED TV I can only fixate on that one leg not being attached properly and that it’s not sitting level on the beautiful credenza I got from them also... sigh it’s too big and heavy for me to lift and I live alone.
Eric McKenna
Eric McKenna
15:40 11 Dec 18
This is my second purchase from Big Screen Store. The staff is always helpful and knowledgeable about the products. Got a great black Friday deal and was delivered the next day. No pressure sales tactics. They were also very friendly to my son who just wanted to run around the store and hide behind the theater chairs. 🙂
Tim Lipman
Tim Lipman
19:46 27 Nov 18
I have bought two TVs in the past two years from the Big Screen Store. Good prices, knowledgeable and friendly service. I recommend over any big box store.
Patricia C. Kay
Patricia C. Kay
18:50 27 Nov 18
I was very happy with my experience at Big Screen Store. I didn't feel pressured to make a purchase and the sales associate who helped me was knowledgeable and personable. In the end, I purchased a beautiful Samsung and have enjoyed it every day since. I will absolutely buy my next TV from them!
Chris McCasland
Chris McCasland
17:56 15 Nov 18
Great TV buying experience! Steve was very easy to work with and knew all the answers to the questions I had. Also did not try and push me to spend more. Better prices and incentives than any of the big box or Amazons. Would recommend to anyone looking for a great TV.
Ronald Dysland
Ronald Dysland
00:37 27 Oct 18
I purchased a Mitsubishi 73". Got great price and was delivered on time as promised. zthe delivery staff was very friendly and took great care in handling the TV.
dclarryk
dclarryk
02:42 22 Oct 18
Great prices, great service. I have bought two TVs from them, and had one serviced using their recommended techinician. All good.
Marvin Beitler
Marvin Beitler
15:59 20 Oct 18
I have purchased numerous TV's from the Big Screen store as well as some consoles for the sets. I go back to Mitsubishi and now Samsung. the service and set up is great. Barry our sales rep. helped us with everything. Can't go wrong.
Joe Silvestri
Joe Silvestri
11:22 25 Aug 18
Steve was helpful and professional. He was friendly; he listened; he suggested a couple options among the many; and he accommodated my delivery needs. I went to the Big Screen Store hoping for personalized expertise, and they beat my highest expectations.
Karen Walker
Karen Walker
16:07 19 Aug 18
If I could give more than 5 starts, I would! We had an excellent experience at the Big Screen Store in Rockville. We were greeted with Barry when we entered the store. We told him what we were looking for and he began showing us our options. He is very knowledgeable and worked within our budget. We are so excited with the purchase we made of a75" television and four theater chairs. Great quality and great selection. Barry is an outstanding member of this team. Speaking of team members, we also met Steve who was working at this store and was very friendly. He was working with other customers and was also very helpful. I highly recommend this store and this great team! We are excited to get our room set-up and know we will enjoy this purchase for years to come.
See All Reviews

Sterling Big Screen Store


Krystal Morton
Krystal Morton
02:17 31 Aug 19
I walked in to the store and was surprised at all the sofa for sale being that it's a Big screen store. The gentleman came over and greeted us and was super friendly. We were looking to put a big tv downstairs and needed to check out different sizes. We told him what we were looking for and he showed us the tvs. Man the tvs were awesome the color was crisp and intense. He answered all of out question and more.
Krystal Morton
Krystal Morton
02:17 31 Aug 19
I walked in to the store and was surprised at all the sofa for sale being that it's a Big screen store. The gentleman came over and greeted us and was super friendly. We were looking to put a big tv downstairs and needed to check out different sizes. We told him what we were looking for and he showed us the tvs. Man the tvs were awesome the color was crisp and intense. He answered all of out question and more.
Chris Eccles
Chris Eccles
03:22 18 Aug 19
No pressure. Sales people took time to answer all questions. Theater seats arrived quicker than expected. No problems with delivery.
Michael Fine
Michael Fine
14:43 13 Aug 19
Unbelievably thrilled! From the sales to the install by Vincent and James, I could not be happier. Prices are great. Employees are friendly. They delivered exactly when they promised, installed exactly when they promised and they cleaned up and left my space in better shape than when they arrived. Couldn't recommend The Big Screen Store more!!!
David Lightweis
David Lightweis
14:17 15 May 19
Everything exactly as expected with a great installation crew. I couldn't be happier.
Calvin J.N
Calvin J.N
03:22 26 Apr 19
This was my first time ever shopping at "The Big Screen Store" and Charlie made it a GREAT first time! He answered all my questions about the Samsung 82" QLED TV I wanted and NEVER once pressured me into a purchase. He is a really nice and down to earth guy! HE IS THE BEST SALESMAN IV'E EVER DEALT WITH! I will be buying all my TV's in the future from him!! Don't walk, RUN to see Charlie at the big screen store in Sterling, VA. Thank's Charlie!!
Ryan Chelberg
Ryan Chelberg
21:37 25 Apr 19
Friendly not super pushy on product but the gentleman we spoke with knew his stuff and answered any questions we had quick
Shawn Darter
Shawn Darter
17:29 04 Jan 19
Bose and Samsung prices the same as everywhere else but they extend the warranty on Samsung TVs for free, free delivery, and threw in free Bose brackets! The media consoles are great price and quality. I’ll be back!
Tom Crutchfield
Tom Crutchfield
15:29 16 Dec 18
Easy to work with. Delivery as expected and on time. Great service.
srhuntva
srhuntva
00:30 05 Dec 18
We’ve been buying TVs here since 2005. Always a great experience. They know their TVs and can explain anything you wonder about each model. No pressure, just answers. Quick delivery and recycling of old one (if needed). Questions and help still available via phone or email after purchase. We have 5 and all are from Big Screen store Dulles, just retired original we bought from there.
Yev Lyaskovskiy
Yev Lyaskovskiy
18:40 02 Dec 18
Very Friendly, Informative, and they don't follow you around. It's exactly the sales experience I wanted.
Kym Gully
Kym Gully
20:15 26 Nov 18
Jason is a awesome guy and will steer you straight!
Janet Pelczynski
Janet Pelczynski
14:09 27 Oct 18
Great service. Great TV
Angela Craytor
Angela Craytor
00:44 27 Oct 18
Amazing customer service. Delivery crew was on time and courteous.
Lee Love
Lee Love
00:31 27 Oct 18
Very knowledgeable, GREAT prices, terrific support. Highly recommend these guys over big box or even discount clubs.
John-Paul Gilson
John-Paul Gilson
01:12 20 Aug 18
Awesome! Best place ever, I’m buying all my TVs here.
Hannah Lopez
Hannah Lopez
20:26 26 Jun 18
My husband and I purchased a Samsung 75" Q8 from this store and our experience with Kevin was amazing! Our neighbor recommended the big screen store and we will be recommending to all our friends!
See All Reviews

Towson Big Screen Store


Phillip Schaefer
Phillip Schaefer
18:58 13 Nov 19
Working with Jason at The Big Screen Store was very enjoyable. His focus was to structure a deal that was acceptable to me. His knowledge of the merchandise is unsurpassed. If you are looking for a store that has an excellent selection supported by a knowledgeable sales staff, I recommend Jason at The Big Screen Store.
Jimmy Berg
Jimmy Berg
01:38 18 Aug 19
Awesome experience. Great service and prices. What more can you ask?
Pamela Reaves
Pamela Reaves
20:41 31 Jul 19
Great experience from purchase to installation. Staff st the store were helpful and knowledgeable. The Installer, Romeo Patterson, was superb. He was knowledgeable, patient, and provided expert orientation regarding operating the two flatscreens we purchased, as well as the features.
John Pedone
John Pedone
11:15 10 Jul 19
Bought a 65 inch Samsung QLED 90 TV and it has by far the clearest/brightest picture of any TV. This is one TV worth investing in.
John Pedone
John Pedone
11:15 10 Jul 19
Bought a 65 inch Samsung QLED 90 TV and it has by far the clearest/brightest picture of any TV. This is one TV worth investing in.
Joanne Bange
Joanne Bange
16:36 08 Jul 19
Very helpful salesperson. Installer did nice job
Dominic Fazio
Dominic Fazio
15:53 06 Jun 19
I can't say enough good things about my experiences with The Big Screen Store. I am a repeat customer and I will continue to be. Jason is very knowledgeable when it comes to TVs and surround sound systems, plus he is just a very nice person to deal with, something rare in retail sales today. We love our latest TV and surround addition and I enjoyed working with Jason. Give them a shout for your next TV purchase you will be happy!
Claire Torrefranca
Claire Torrefranca
02:11 13 May 19
Good service from the TV guys Mike and Jason. They gave me a great offer for a tv and sound system.
Dale Becker
Dale Becker
17:31 05 Apr 19
Very professional and excellent service. I have bought my third TV. I also bought furniture with my first TV first my home theater set-up. I would recommend them to anyone!! The only place I look at for a TV.
Stacy H
Stacy H
21:30 06 Mar 19
If you are considering buying a TV and Samsung is a possibility then you really should visit the Big Screen Store. Our experience is with the Towson, MD store. We purchased two TV's and needed installation services including moving two existing TV's to new locations. Josh Wiley helped us through the process of understanding the different Samsung models, (in plain English) answered all of our questions, worked hard to get the best pricing available to stay within our budget and showed great patience as we revised our selection and configuration a number of different times. Multiple on site visits, emails and phone calls were used effectively as we evolved to our final selection. We got all this service at the same cost of nominal (or no) service at the big box stores. Buying technology is not really very much fun for us so having this great resource available made the process less stressful. No up selling or sales pressure techniques from Josh at any time in the process. You really got the feeling he wanted us to be happy with our purchase. We are very happy in our outcome. Installation arranged by Josh (install 2 new tv's , relocate and reinstall 2 existing tv's, different model roku's, cable boxes and a sound bar) the second part of the purchase was of high quality. Big Screen uses HDXperts, Inc as their installer. We rate them with four and one-half stars only because the end of installation tutorial was somewhat lacking. A follow up phone call with the installer solved our only issue when the sound bar would not connect. All in all 9 1/2 stars out of 10 for the experience. Thanks Josh. Will not hesitate to buy from you again, which is the best recommendation you can get.
Bradley Zisow
Bradley Zisow
20:54 14 Feb 19
Had a wonderful experience. I bought 3 televisions and a sofa on separate occasions.
Jordan Weitzman
Jordan Weitzman
18:54 07 Feb 19
Great customer service and very knowledgeable staff
Chris Oliver
Chris Oliver
01:19 19 Jan 19
Great place to go get a nice TV's. Great help
Pete Karousos
Pete Karousos
13:37 12 Dec 18
Excellent service along with a very knowledgeable staff. Love my Bose and Samsung big screen!
Frank Martinez
Frank Martinez
16:17 07 Dec 18
Josh has excellent customer sales service attributes, courteous, knowledgeable and ensured timely, professional installation. The installer, Duane, is professional and did a great job installing the 75" Samsung. Recommend to anyone seeking advice on purchasing a big screen tv!
Gary Muhler
Gary Muhler
22:39 15 Nov 18
Very professional staff. Answered all my questions and offered good advise. This was my second purchase and I will be back again
scott crosby
scott crosby
00:37 27 Oct 18
Great service and selection. Really nice folks great experience.
Resurrected Resources
Resurrected Resources
07:47 22 Oct 18
Great experience, I encountered knowledgeable personable staff, who answered all my questions, facilitated the purchase, delivery and set up of my big screen TV. I would definitely make another purchase in the future.
Rickey Moore
Rickey Moore
20:44 19 Oct 18
Just bought my 3rd TV from the Big Screen Store ( Towson, Md.10-19/2018). Every experience has been great. I ran into a issue with the warranty company recently and they stood by me and did what they could to help me...especially Josh. Things eventually went in my favor. They actually dropped that company. I have only good things to say about the Towson location. I would definitely recommend them to anyone and give them 5 stars absolutely.
Daniel Friedman
Daniel Friedman
22:34 05 Oct 18
Joshua answered all my questions regarding my purchase of 65 inch TV. He was very helpful and knowledgeable about the TV I would buy another TV from Big Screen Dan
Dom Averza
Dom Averza
17:32 08 Sep 18
I appreciate the tv, and I appreciate the young lady that helped me get it all set up. The sound bar really blows the speakers built into the set away, and I'm glad she recommended it. Good people, good service. This is where you want to get your tv from, certainly.
Jonathan Mullaney
Jonathan Mullaney
16:13 02 Sep 18
Stopped in during the holiday weekend as I had just started looking for tvs. Kim was extremely knowledgeable, and once I settle on this house, I will definitely be back in to see her. I recommend this place to anyone looking for a tv or if you need some information.
Tom4349
Tom4349
16:43 18 Jul 18
The service and sales approach were both excellent. Kim was great. There was never any pushiness, no impatience, and no overselling or outright lying to promote one model over another. I was fairly educated on the options before coming in to the store, and Kim was honest about the design features and differences between the models in question. She was very patient and accommodating as we compared 3 different models under different circumstances, manipulating the content being displayed a number of times. She also got us the best price we could get by taking advantage of a delayed delivery promotion. We didn't expect to look at surround sound options while we were there, but started looking and asking questions. Kim was equally knowledgeable and helpful with the sound systems, as well, and we ended up adding one. The TV setup went smoothly, they were in and out fast, and even took the packing materials with them. The surround sound setup wasn't included, but it wasn't difficult (even though Bose could stand to provide more clear directions for their universal stands. Only one of the two hardware packs is needed. Which one depends on what rear speakers you have). We were very impressed, and will definitely go back the next time we need a new TV.
See All Reviews

Winchester Big Screen Store


JON34470 .
JON34470 .
21:32 13 Nov 19
Great experience, great deals, would buy from again.
B Reed
B Reed
13:26 13 Aug 19
Absolutely wonderful experience. James was knowledgeable and helpful but not pushy. Our theater chairs arrived slightly earlier than anticipated and the delivery company was very professional. I recommend this store highly.
B Reed
B Reed
12:40 18 Jun 19
Absolutely wonderful experience. James was knowledgeable and helpful but not pushy. Our theater chairs arrived slightly earlier than anticipated and the delivery company was very professional. I recommend this store highly.
David Adams
David Adams
03:55 08 Jun 19
If you want big and great deals
Thomas Park
Thomas Park
00:20 15 May 19
Excellent buying experience, no pressure as found in big box stores. They deliver TV free and set up and test. They match Best Buy prices, no reason to go anywhere than the big screen store!
Mike Wasko
Mike Wasko
21:54 14 May 19
James was great in assisting us in purchasing the best tv for our needs. Highly recommend The Big Screen Store.
Mike Wasko
Mike Wasko
21:54 14 May 19
James was great in assisting us in purchasing the best tv for our needs. Highly recommend The Big Screen Store.
Kathy Durand
Kathy Durand
15:21 12 Apr 19
James was super knowledgable and helpful, great buying experience!
Wendy Davis
Wendy Davis
00:39 27 Mar 19
James was a great salesman. He was knowledgeable and answered all our questions. He didn't try to sell us something we didn't need. Really listened and supported what we wanted. We LOVE our new TV
Wendy Davis
Wendy Davis
00:39 27 Mar 19
James was a great salesman. He was knowledgeable and answered all our questions. He didn't try to sell us something we didn't need. Really listened and supported what we wanted. We LOVE our new TV
Kris Mooney
Kris Mooney
22:17 10 Feb 19
Jason was a class act, no pressure, very informative and took the extra time. I will definitely be back! Highly recommend 👍
Bill Kidwell
Bill Kidwell
22:12 10 Feb 19
I always have a great experience when I shop at the Winchester VA Big Screen Store. James Magnotti has always been very professional. He's never pushy, is very patient, and explains details in layman's terms so they are easily understood. This is my second big screen purchase from James, and I couldn't be happier!
San Dan
San Dan
20:19 10 Feb 19
We purchased an 84 inch Samsung QLED TV that is fantastic. James is a good salesman but not pushy. He knows his products very well and will give the pros and cons of each. They only sell Samsung so if you want to compare with other brands you need to go elsewhere. I have a Samsung Plasma which I have had for ten plus years without any issues and a great picture at 65 inches. The store offers a very good and reasonable extended warranty much better than the big box stores. Their delivery service is excellent and will unbox and check the TV before the installation team arrives.The installation team is good for removing the old TV and hanging the new one. If you have a high end sound system as I did with all top of the line Marantz AVP and amplifiers than find a company that specializes in high end audio/video systems. The Big Screen guys are plug and play only. I had an issue and it took days to correct and Crutchfield from whom I purchase the Marantz equipment finally found a solution. The Big Screen Store was not much help during the troubleshooting since they have no experience in high end audio/video equipment. Jason the General Manager apologized and refunded part of the installation monies which was fair. If you are just buying a better or larger TV and using a sound bar as many are today than they are the folks for you. Bottom line is that James is a good man and will not steer you wrong. Overall the company is sincere and honest. They want you to be happy with your purchase.
Bill Kidwell
Bill Kidwell
23:54 12 Jan 19
I always have a great experience when I shop at the Winchester VA Big Screen Store. James Magnotti has always been very professional. He's never pushy, is very patient, and explains details in layman's terms so they are easily understood. This is my second big screen purchase from James, and I couldn't be happier!
David Zimmerman
David Zimmerman
22:47 10 Jan 19
If you are in the market for audio/visual and a/v furniture. Start at this store, you will be happy you did.
Lori Noel
Lori Noel
21:31 26 Dec 18
James was excellent as usual. 2nd purchase from him and will definitely be back to get our next tv and furniture from him.
Gerald Huff
Gerald Huff
16:19 04 Dec 18
love the tv ,but I heard it went on sale for $300.00 less 3 days after I bought it..
Will Hayes
Will Hayes
15:30 27 Nov 18
I purchased two televisions from The Big Screen Store. The free delivery and set-up was done quickly and correctly. The guidance from the store manager was very helpful, as was the opportunity to see all of the available sets in the store in home like conditions.
Luis Fuentes
Luis Fuentes
23:38 26 Nov 18
There is not a better place to buy a Samsung tv or furniture than the Big Screen Store. James' knowlege and patient help me to finish the nightmare of buying a tv. I already have one 55 inches and another 65 inches. I bought furniture with quality and very good price as well.
S Therrien
S Therrien
01:49 09 Nov 18
Great service with a quality product at a fair price. Not much else to say. I especially liked James, the sales rep. He really new the details of everything I was looking for
John Bowden
John Bowden
01:14 27 Oct 18
Very friendly folks. Originally went in early 2017 and when I came back in February of 2018 the sales associate remembered me and my wife. Led us through the sizing process and ended up with a 75” silly Samsung. Watching it as I type this. Great place!
Angela Carter
Angela Carter
14:37 20 Oct 18
James has an incredible amount of knowledge, he answered all of our questions and was very helpful. If you are in the market for a new television you must come see James.
S Cary Dunston
S Cary Dunston
15:36 16 Sep 18
Truly an outstanding customer experience. I am somebody that does 98% of my shopping on Amazon. Is great to be able to go to a local store and not only get incredible customer service, but actually got a deal on a big screen TV that was better than you could get online, including an extended warranty. Highly recommended.
Lori Bales
Lori Bales
10:24 14 Jul 18
James took GREAT care of us! He didn't try to over-sell, just taught us what we needed to know to make the decision that was best for us. I was very impressed!!
Becki Culley
Becki Culley
23:07 28 May 18
James taught us a lot on the different televisions. He was very thorough more so than any other place we have been to. Therefore we ended up buying a TV and Bose system. Excellent customer service.
See All Reviews

Waldorf Big Screen Store


tyree royster
tyree royster
14:27 10 Oct 19
Great place everyone at the Waldorf Store were very helpful we got 2 TV
Keith Johnson
Keith Johnson
21:58 08 Sep 19
They take time to explain all the questions you have about the tv's whether you are purchasing that day or not and they don't rush you.
Christopher Ray
Christopher Ray
19:03 31 Jul 19
After have an absolute horrible experience with Best Buy, the TV I bought was delivered 3 days later than promised and the screen was cracked in multiple places. Decided to try the Big Screen Store and could not have been happier with that decision. Our sales rep Steve was knowledgeable and took the time to walk us through the different levels of TVs available. Great customer service and walked out of there with a TV that is going to meet my needs. Overall great experience and will recommend this store to our friends.
Miyanwi Butler
Miyanwi Butler
21:55 18 Jun 19
I want to commend my sales representative Tom on his outstanding knowledge of the products as well as helping me in identifying the ideal product for my home. Secondly, I want to thank the installers that work for Charlie, specifically Romeo who clearly has a strong understanding the installation process as well as how to properly program the television and explain the the functionality to the customer. This type of customer service is much appreciated by the Butler Family.
Sheila R King-Hill
Sheila R King-Hill
02:11 21 Apr 19
I want to thank Steve at the Waldorf store for his patience with me first time doing online phone shopping for a TV and Soundbar which I enjoy very much. He is very professional. 🙂
Joe Patton
Joe Patton
07:36 20 Feb 19
Great experience... Got a good deal...
Vickie Henry
Vickie Henry
16:28 07 Feb 19
I purchased an entertainment loveseat from the Big Screen Store. The quality of the furniture is much better than what I've seen in a lot of furniture store. I also got a nice discount and free delivery. The store salesman was very friendly and easy to work with. You should really include this store when your researching entertainment furniture or tvs.
Sylvia Redd
Sylvia Redd
19:14 04 Jan 19
My husband and I have been customers for years. Our main sales manager is Steve. We love working with Steve and he’s the main reason we keep coming back also the quality of the merchandise is terrific.
James Stephenstto
James Stephenstto
14:38 01 Oct 18
Tom was the best. Not only being knowledgable of his product, but he cares about his clients. He's not pushy and forceful. Though his experience, I will be considering furniture from The Sreen Store.
Gail Wikoff
Gail Wikoff
16:35 24 Aug 18
I was in the store on August 12 and Tom assisted me. He was extremely pleasant, not pushy, and very knowledgeable about the products in the store. I was interested in looking at the mattresses and he told me all about the features, and he brought over a pillow to try out as well and told me all about the different levels of pillows. I bought one of the Serta cool pillows and absolutely love it. I had questions about a couple of the chairs in the store and tried some out, he knew all about them and why and how they were designed, NASA rings a bell. I am thinking of coming back and purchasing one of the Norwegian Stressless chairs. Kudos to him, I give him 5 Stars!!!
eric matin
eric matin
13:43 14 Aug 18
Great customer service by both rep's present. Tom listened and almost immediately took me to the model that fit my overall situation (based on tv location, viewing habits and budget) and then proceeded to show me the upgrades from there. No pressure, just information. Got our 75" and will return in a few months for the bedroom 60". Thanks!
Paula Sendish
Paula Sendish
16:24 04 Aug 18
OUTSTANDING! A positive experience from start to finish! Alfred (my salesman) was professional, courteous and very knowledgeable. He thoroughly and patiently explained the features of the TV I was intrested in which helped me to make an informed purchase. The install was top notch as well. When it's time to make another home theater purchase I will definitely go to the big screen store in Waldorf and ask for Alfred! Thanks! Paula S.
Terrence Doles
Terrence Doles
22:27 19 Jun 18
I’ve had a great experience at the Big Screen store on Crain Hwy. Go there and ask for Alfred. He has the best customer service skills and he is very personable. He’s going to make sure you’re satisfied. Great overall Guy.
See All Reviews

Westminister Big Screen Store


Justin O'Connor
Justin O'Connor
11:39 08 Jul 19
Chris @BSS is outstanding to work with. He works within your budget and gives you actual product experience recommendations based on your room needs. Very happy with our 65 and 75 inch TV purchases from them!
John Cady
John Cady
02:02 03 Jun 19
Our Salesman was Alan Hinkle, outstanding. Answered all our questions, helped us in choosing exactly what we needed in a new 65" Samsung TV. Can not recommend him high enough. Thank you for your time and expertise.
John Cady
John Cady
02:02 03 Jun 19
Our Salesman was Alan Hinkle, outstanding. Answered all our questions, helped us in choosing exactly what we needed in a new 65" Samsung TV. Can not recommend him high enough. Thank you for your time and expertise.
Carol Green
Carol Green
23:45 14 May 19
We had a great experience!! Chris listened to our needs and recomended several options without being pushy. We will be back again for any future needs.
Patricia Beidel
Patricia Beidel
22:57 14 May 19
Chris was awesome to work with in the purchase of our new tv. He made us feel like he had no other customers and nothing more pressing than dealing with us. His knowledge of the products and process of mounting and wiring our new 82" big screen tv was invaluable to us in making decisions for our home renovation. He was great!
Shawn Udovich
Shawn Udovich
22:17 14 May 19
Chris is an outstanding salesperson and is extremely knowledgeable on the products that he sells. Took the time to explain differences in all televisions which was extremely helpful. We recommend him and the store to whomever ask where we purchased the tv.
Kim Carrick
Kim Carrick
13:46 13 May 19
Extremely knowledgeable and helpful. Worked with me to decide the best set-up for my home. Very patient ... not pushy at all!
john bauer
john bauer
17:20 05 Apr 19
Very knowledgable. Great customer service! Chris was exceptional in helping us replace an older tv and was intent on our satisfaction both before and after delivery. Delivery and set-up were great. This store is definitely a 5-star business.
thomas abbott
thomas abbott
23:34 17 Feb 19
Did not make a purchase however Alan did a great job providing information and insight into things I should be looking for when purchasing a TV. Will be going back to actually make a purchase soon.Update:Did go back and purchase. Easy experience, TV came the next day like they said it would!
kathy wantz
kathy wantz
16:23 04 Feb 19
Great experience at the Westminster Big Screen store. Chris is extremely knowledgeable and made our purchase easy and stress free. No high pressure sales tactics just common sense assistance. Highly recommend this store for your next purchase.
Patricia Beidel
Patricia Beidel
01:20 03 Feb 19
Chris was awesome to work with in the purchase of our new tv. He made us feel like he had no other customers and nothing more pressing than dealing with us. His knowledge of the products and process of mounting and wiring our new 82" big screen tv was invaluable to us in making decisions for our home renovation. He was great!
Donna Collins
Donna Collins
05:06 26 Nov 18
Chris at TBSS was extremely helpful in deciding what TV to purchase. He is very knowledgeable of all the products in the store, did not push us towards higher priced TVs but instead let us make a very informed decision about our final choice. Not a pushy salesman at all!
Elaine Wolf
Elaine Wolf
03:04 19 Nov 18
No pressure sales. Asked a lot of questions and were given valuable information. So impressed with the Westminster store and our sales person we ended up buying 2 TVs and 2 Stands. Delivery and set up were exceptional. Gentlemen delivering and setting up were polite, careful, and knew exactly what they were doing. Absolutely GREAT experience.
Deb Jasilaitis
Deb Jasilaitis
18:24 08 Nov 18
I would definitely recommend your business to anyone seeking a TV. Alan was very knowledgeable, informative and patient as well as friendly. He walked me through everything and I have every confidence that I would receive help if issues arise. The delivery team, Duane and Maurice were very nice, patient when questions were asked and very tidy, no mess to clean up. Everything went great and I am enjoying my new TV. Thank you Big Screen Store.
Mike Boggs
Mike Boggs
12:50 29 Oct 18
Alan was great. I've been a Best Buy customer for years and this place really impressed me. Alan took the time (90 minutes) to answer all of my questions. There was absolutely no pressure to buy. The TV was delivered the next day as promised. Great experience with the Big Screen Store.
Shirley Jones
Shirley Jones
20:15 27 Oct 18
This store is the best. Knowledgeable and super professional. They go out of their way for you.
Mike Hill
Mike Hill
22:08 24 Oct 18
We are first time customers to The Big Screen Store. They have great prices and quality products!! Chris at the Westminster, MD, store was wonderful!! He helped us figure out which TV and recliners worked for our needs and was very patient with all of our questions and concerns. It can be stressful figuring out which electronics and configurations are the best for the area where they will go--Chris was great guiding us through the different options and helped to make it an easier process. The service team who delivered our items were also fantastic. They were quick, efficient, and considerate with our home when moving the items in and setting them up and were also great about showing us how to operate things. The install team for the electronics did an outstanding job and were also patient with our questions regarding the various equipment and remotes. While we were at Westminster, there were customers from the Eastern Shore shopping because Chris was highly recommended to them by prior customers. We were shocked that they will deliver and set up to the Eastern Shore for a reasonable fee!! Overall, our experience with The Big Screen Store has been positive. We highly recommend them to anyone looking for a big TV, seating, or even mattresses!!
We Are Grind & Find
We Are Grind & Find
21:45 16 Sep 18
Walked into the big screen store on route 140 and Westminster and talk to Allen fantastic sales man no pressure easy-going talked about what would be best for the situation and actually recommended a lower-priced TV that would fit better for what I’m looking for I appreciate the time spent in the explanation of everything will definitely go back and buy more items from there next time we need it
Scott Williams
Scott Williams
01:07 28 Jun 18
Highly recommend visiting the Big Screen Store, after hours of research and stopping by a few places hands down Big Screen had the best prices and best knowledge of a television to suit my needs. Considering in my opinion the TV is the most used appliance in any household why not by a great quality TV at a great price. Next day delivery, and extended warranties at a fraction of price of competitors its a no brainier. Thanks again for the amazing experience.
See All Reviews