Reviews
Here are some of the Google reviews for all of our locations.
Thousands more on Google itself.
Annapolis Big Screen Store
Blake
00:23 23 Feb 23
Everything was great. I came in 30 minutes before they closed. Terry was quick and professional had me instantly sold on the tv. We got the deal done in 15-20 minutes and tv was delivered first thing the next morning. I could not be happier with my purchase or experience here. I will definitely return and I’ve already recommended to friends and co-workers. Thanks again!
Katalina Graziano
21:34 25 Jan 23
Daryl was fantastic he was extremely knowledgeable and did everything you said he was going to do. The delivering team was wonderful and John the installer was fantastic I would highly recommend the big screen store
Peter Acosta
20:32 22 Dec 22
I have to say that they really impressed me with their knowledge. Typically delivery is the next day, tv furniture delivered within 24 hrs and fully assembled, delivery employees were very cordial. Definitely will go back when another tv system is needed.
Andrew Miller
23:46 17 Oct 22
We had a wonderful experience at the Big Screen Store. The sales associate was knowledgeable and helpful. Romeo and Evan did a great job with delivery. A+ all around
Cason Green
21:48 16 Sep 22
Salespeople were extremely knowledgeable. Big Screen Store also had a great warranty which helped my decision to purchase here. They also have many delivery and installation options if needed!EDIT - Sep/2022 - So, it turns out that the "great warranty" is in fact, not so great. It's not just "not great"; it's a complete shame. Big Screen Store is amazing BUT I have to let consumers know that the third party warranty provider they are using is not reputable. After two years, I have a section of my couch that needs to be repaired. Not only did "My ProtectAll" not repair the couch, they refused to even register my warranty. That's right, after a phone call, multiple attempts on their website, and three emails over a month-long period, they won't even register my warranty that would even allow me to submit a warranty claim (that they would likely refuse). I have lodged a formal complaint with the BBB on "My ProtectAll". Not convinced? Just google them and read the BBB reviews!Bottomline, I love my tv and my couch and the Big Screen Store but they need to not do business with non-reputable companies. I have an obligation to warn my fellow consumers.
Pete Carroll
21:03 11 Aug 22
Super knowledgable and simple process. Both salesmen were focused on customer support and work very well together. Good stuff and I will certainly recommend that store in particular if looking for a new tv.Thank you.
Katy Staples
21:33 03 May 22
Great experience! We went in knowing what we wanted, they not only had it but it was on sale which was a nice surprise! They were quick with delivery and when we installed we had a small issue. We called and they were able to walk us through what we needed to do over the phone. Love the new TV and will definitely be using them again when we need another upgrade.
Terry Bidnick
17:34 01 Mar 22
I researched model I wanted then shopped on line where I thought the best prices would be, Amazon, Best Buy and Big Screen store. All were the same price, so I chose Big Screen as it was closest. I called to make sure they had the model, and found out I could pay on line and have it delivered next business day. I did not pay the $50 for set up, but their procedure is to set it up enough to make sure it worked properly. All went well.
ken barausky
18:29 19 Jan 22
Store personnel were fantastic, professional and helpful. Delivery was a complete different story. The delivery crew acted like they could not get out of my home quickly enough. The $50 I paid for set-up seemed to be somewhat of a rip-off given what I got the the money. Unfortunately they are the lasting memory I have of the entire transaction.
Darrel Williams
21:47 18 Jan 22
After some on-line research of TV ratings, I called the Annapolis Big Screen store around 5 pm. Unbelievably, by 8:30 am the next morning my new 65” Samsung was delivered, unboxed and sitting on my TV stand ready for me to do final set up. So fast and easy, not to mention friendly interactions with everyone involved. The extra year added to the manufacturer 1yr guarantee was a very nice plus.
Irene Langweil
16:16 03 Nov 21
Came on scheduled and did a great job getting my tv up and helping me understand how to use it. Thanks
Mark Nelson
17:25 19 Oct 21
These guys know what they are talking about. Very responsive to question post-sale. Prices are excellent. If you like Samsung, this is the place to go
Joyce Richardson
21:45 06 Oct 21
My shopping experience was wonderful. I told Daryl what I was looking for. He showed me my options and explained the difference in the type of TV. I’ve never shopped there before, but they will see me again. My sister also bought the same TV that day.
Antoine Wade
21:17 18 Aug 21
Great experience. Terry was incredibly informing and helpful in assisting my wife and I. I would highly recommend going here and giving them a chance even if you've convinced yourself otherwise.
Michael Richardson
10:23 06 Aug 21
The buying experience was great. I brought the 85” and the surround sound system. It was the follow-up after the sale that was outstanding that helped me get the sound connected to the TV.THEY CARE!
Sandra Groch
17:52 21 Jul 21
The Big Screen Store had a wide variety of big screen TVs at a range of prices. The salesman was helpful with selecting a TV and sound system. The delivery was prompt and the setup team was very helpful.
Sylvia Zborowski
15:30 15 Jun 21
Very helpful sales team with good level of knowledge about the TVs. Good info and support. Delivery on time and well done.
Dean Adams
17:22 24 Mar 21
They were very knowledgeable on their products.Jim was very helpful and Terry was on point.Great place if you're looking to buy or just get educated on the latest technology.
Guy Miller
15:38 16 Mar 21
Very happy with the whole process. A defect in one of the delivered chairs very quickly addressed. Definitely recommend.
Chele Robinson
18:45 05 Mar 21
The entire transaction was quick.The salesman browsed around the store alongside me (social distancing of course) to answer all questions. I made a selection and he scheduled the delivery. I was out the door within 45 minutes.
Margaret Gulotta
21:41 16 Feb 21
Spoke to a very knowledgeable salesman on the telephone. We visited the store shortly afterwards and viewed the 65 inch Samsung’s that were available. The transaction was completed in short order and delivery and set up took place early the next day. The delivery set-up crew was wonderful and finished the install in record time. All employees were COVID sensitive. This is the second tv that we have purchased from the Big Screen Store. Highly recommend them.
Daniel Hannon
18:42 16 Feb 21
Very informative group and did a great job meeting our viewing concerns. The Annapolis Team is a highly recommended group.
Karen Tollestrup
17:00 16 Feb 21
I had a great experience at this store. The sales clerk was knowledgeable and answered all my questions. The TV was delivered and set up the next day. The price was right and I highly recommend the Big Screen Store.
Linda Harrison
23:59 09 Jan 21
The people who work in this store as well as the delivery people are very nice. They are accommodating and there for your reference when you need them. I could have never gotten the personal service at Best Buy that I got at Big Screen Store and Kevin was a wonderful person to deal with . I'm not very electronically bent so it worked very well for me. They are great, especially Kevin and Charley!
Dean Tomes
15:52 04 Jan 21
Absolute GEM of a store, with quality folks working behinds the scenes to make things happen. Ordered a large TV that was shipped via tractor trailer in about one week, the item arrived perfectly packaged, and the extra care they took with thin sheets of wood to protect the front and rear is an incredible customer service gesture.I received photos of the TV in the test area to show it in working condition, and photos of it on a skid securely banded, so i knew exactly how it was coming to me.Jim & Jason were wonderful to work with on this purchase, straight pricing, no surprises, free shipping and I could not be happier with The Big Screen Store from top to bottom.I would definitely purchase from them again in the future.
Jay McCarl
00:34 30 Dec 20
Great price, excellent advice from Terry, and seamless installation. Many thanks!
Jonathan Tipa
21:43 29 Dec 20
Easy. Too easy. Prices were the same as big box but customer service and knowledge were better. Way better. In addition, shilling and install was scheduled within two days of purchase. How do you beat that? The simple answer is that you don’t! Dealing with a small business has its perks and this was a big one. Is much rather support this store and the major retailers. Will do it again.
ROBERT KEMPNER
01:35 11 Nov 20
I bought a 75 inch tv and the next week I bought a 55 inch tv. I arranged the purchase and delivery all by phone which was very easy. My salesperson in the Annapolis store was Terry. He was very helpful and answered all my questions. My only negative comment has to do with a $50.00 charge (which I was told about up front) for programming the new remote which came with the tv(s). It only took the delivery/installer less than 5 minutes to complete this task. I therefore think that a $50.00 charge for each tv (total $100.00) is much too high. For this reason I can only give a 4 star rating instead of 5. I believe that programming the remote should be included at no additional charge as part of the free delivery /installation process for all tv's over $1,000.
Connie Bing
13:07 03 Nov 20
I worked with Frank and Terry. They were both exceptional in getting me everything I needed and also with any additional items that I requested. I definitely recommend the Annapolis location and both of these guys. Great installation services and really fast delivery.
Randy Jones
22:58 20 Oct 20
Salesman was very helpful in helping me decide on the TV that I wanted he explained thing so I could make informed decision. I had BSS install for me they were on time and professional, install was harder than I anticipated and took longer , there was no extra charge for the difficult install. GREAT JOB
C.O. Johnson
15:28 31 Jul 20
We went into the Annapolis store early June to purchase two televisions as advertised in their 2 for 1 price special. Frank was very helpful in showing us the TV's on special as well as better quality televisions. I never got the feeling we were being upsold but more being provided all our purchase options. We were so comfortable with Frank's easy going manner and comprehensive knowledge of his products we purchased two tv's, sound bars and a large sectional with recliners. Following the sale he was very diligent in keeping us posted on the delivery details and date. The delivery team was also very proficient in carrying our items to our second floor location. I highly recommend the Annapolis Big Screen Store.
Marie Meyers
18:26 26 Mar 20
I highly recommend The Big Screen Store in Annapolis, MD. Mr. Terry Shaw helped me with a warranty problem. He helped me purchase my new TV and set up the delivery. Everything went without a hitch. Very happy customer.
Cason Green
14:55 13 Mar 20
Salespeople were extremely knowledgeable. Big Screen Store also had a great warranty which helped my decision to purchase here. They also have many delivery and installation options if needed!
Tommy Thompson
23:00 11 Feb 20
The staff was very professional and knowledgeable about the televisions. The store has great deals which makes the customers want to buy the products.
Cathy O'Malley
19:12 05 Feb 20
They were wonderful! They made buying the tv easy. Delivery & set up we’re a breezee! The delivery man/setup tech were prompt, professional& friendly.
Jeff Whetzel
13:13 03 Feb 20
Good service in store, delivery and set up went well. Had an issue with the sound bar, salesmen said they would make it right and they kept their word. I would recommend buying from Big Screen store.
Mark Zablotny
22:06 10 Jan 20
I broke my leg -- thus immobile. Terry from the BSS came to our house and spent an enormous amount of time helping me get the right system for us.He did an outstanding job. Very happy with BSS Annapolis.
David Kimmel
19:43 03 Jan 20
The salesman Frank White was knowledgeable about TV'S and answered all questions and concerns. The experience was delightful and we left knowing if problems arose we had a person to trust to resolve any issues. Fast on time delivery plus a extended warranty far superior to other vendors.
Harvey Tillipman
17:03 09 Dec 19
Knowledgeable, helpful and very friendly. A pleasure to work with and do business with. Frank was very helpful in telling us all about the details of the various TVs - which made our final decision very easy to meet our particular need for a new TV. Frank also helped us make sure the TV was properly installed on our new TV stand as the new set was much larger and required a new stand. And in addition the delivery men helped us move TVs to accommodate our new set.Would highly recommend The Big Screen Store.
Ken Schwer
18:38 20 Nov 19
Explained products very well with Great deal on TV and sound system and quick delivery. Highly recommend!
Bourtadakis Barber Shop
16:39 21 Oct 19
This is a great business right here on West Street and it's within walking distance to Bourtadakis Barber Shop.
New Razor Blade Barber Shop
21:22 17 Jul 19
This is a great business right here on West Street and it's within walking distance to New Razor Blade Barber Shop.
Garnet Timbario
13:17 07 Jul 19
Large screen sores - had exactly what we needed. Staff was very knowledgeable and attentive.
Louis Prugh
16:17 06 Jun 19
Terry in Annapolis was very knowledgeable and no pressure. I would go back without hesitation. They also had the lowest price for my 75 inch Samsung TV. BTW, they only carry Samsung TVs.
Michele Frame-Miller
18:26 13 May 19
Frank was awesome.Very good prices, and knowledge for the product was provided.Very nice experience.
Olga Chatfield
01:01 17 Mar 19
Great store, nice selection of TV furniture! Very helpful and polite service, which is so rare today.
Olga Chatfield
16:32 16 Mar 19
Great store, nice selection of TV furniture! Very helpful and polite service, which is so rare today.
Olga Chatfield
16:32 16 Mar 19
Great store, nice selection of TV furniture! Very helpful and polite service, which is so rare today.
Ted Hockey
13:15 27 Feb 19
Highly recommend The Big Screen Store (Ellicott City), 5 stars!! Competitive prices to online but much better service. Sales manager (Greg D) knew his stuff inside and out, answered all my questions with insight, had all the models in store and made comparison very easy. After delivery I noticed a few bad pixels on the edge of the screen, called and within 5 minutes they (Greg D) took care of it. Gave me options and one was an upgrade at no charge, delivered new TV, boxed up the original. Glad I went local and not online. Very positive experience, will be a return customer for sure.
Ted Hockey
13:15 27 Feb 19
Highly recommend The Big Screen Store (Ellicott City), 5 stars!! Competitive prices to online but much better service. Sales manager (Greg D) knew his stuff inside and out, answered all my questions with insight, had all the models in store and made comparison very easy. After delivery I noticed a few bad pixels on the edge of the screen, called and within 5 minutes they (Greg D) took care of it. Gave me options and one was an upgrade at no charge, delivered new TV, boxed up the original. Glad I went local and not online. Very positive experience, will be a return customer for sure.
Barbara Newton
19:36 04 Jan 19
Love the choices of tv’s. Excellent service. Very polite. Delivery man was unable to get a picture on the screen, but he recommended calling Comcast and they were out the next day and got it going!
Mark Davis
16:25 24 Dec 18
I've been purchasing my TV electronics through this company for over 40 years, first as Luskins, and now as the Big Screen Store! In the words of iconic Stan Lee (may he rest in peace), "Nuff said!"
Emerson Brooks
22:16 08 Dec 18
The staff was very knowledgeable, and not pushy. It was a great experience.
Kevin Webster
20:15 04 Dec 18
very fast and friendly service. Definitely felt like I received the personal touch.
Gwynn Sperandeo
21:46 29 Nov 18
Super friendly and helpful. Got an AMAZING deal on 3 TVs for our game room. Great customer service and great prices!
Ferris Buehler
01:38 09 Nov 18
I purchased a Samsung QLED TV from the Big Screen store and I really appreciated their service. The price was great & the experience of a "white glove" style delivery left my spouse impressed. They're warranty service is hard to beat too!
CLAUDIA KANNON
19:53 30 Oct 18
Personalized service with an experienced expert who knows his merchandise. Competitive pricing on all products. Wonderful experience compared to the big box stores!
Gerald OBrien
19:49 21 Oct 18
I love my TV. The service was outstanding. My delivery was on time and carried out quickly.
Gwynn Sperandeo
16:46 22 Sep 18
Super friendly and helpful. Got an AMAZING deal on 3 TVs for our game room. Great customer service and great prices!
William Beusse
00:56 22 Sep 18
We have purchased several large screen TVs at prices well below other sellers. We have also bought theater room seating for three houses since moving to the Annapolis area in 2003. The Big Screen store has always been able to get us just what we needed at fantastic prices. We believe that the theater rooms they helped us furnish actually sold our last two houses.
Carin More
20:15 18 Aug 18
Frank and Terry who run the store atr very knowledgeable, and friendly guys. Fabulous cozy showroom.They also sell home theater lazyboy like comfy chairs and couches,tv stands and of course big bright beautifl tv's. Highly recommend a visit. FYIparking is on the side bust mostly around the back.
Denise Lee
22:02 05 Aug 18
We found the Big Screen Store when looking for a Stressless Recliner. Our salesman, Frank White, was great! He helped us evaluate the models they carry, gave us leather samples to take home, and showed us color options for the wood base. He spent a lot of time with us and we never felt rushed. We will have a truly custom chair that will look beautiful in our home.
Glen Burnie Big Screen Store
Harriet McCann
22:01 22 Dec 22
Great experience. Jim Maher was very knowledgeable about the differences between each TV model. He was able to answer all.our questions and was not pushy. Showed us the various models and let us take our time in deciding which model.we wanted. The TV was delivered within a days and mounted on the wall several days later. Great experience all around.
Mark Davis
20:29 14 Dec 22
Recently I visited the Glen Burnie location of the Big Screen Store. Wade Humphrey was very helpful by explaining the technology upgrades since my last TV purchase 7 years ago. He took the time to demo features and show me how to use the technology. This was my third TV purchase from the Big Screen Store and I would highly recommend them and particularly Wade Humphrey.
Shirley Rathburn
15:40 08 Nov 22
I am very pleased with my tv and additional piece of furniture from your store. It looks great in my new home.Most importantly, the salesman was very knowledgeable, professional, courteous and likable. I think 🤔 his name was Wade.I would truly recommend your store to family and friends in the future.
Michael
17:45 25 Oct 22
Thanks to Wade and Charlie! Ordered TV Monday night from Wade and Charlie scheduled delivery and installation and it was mounted on my wall in less than 24 hours. Installers were thorough and very knowledgeable about the TV and its setup. thanks again!
Ron Kuhns
23:11 20 Oct 22
The Big Screen Store was the best price for the 85 inch TV I was looking to buy. Jim Maher was great showing me the different models and sound bars. I bought the TV on Wednesday and it was delivered on Friday. They delivered and set the TV up with the sound bar in about 20 minutes. They made it so easy!! Thanks The Big Screen Store!
Julia Mann
17:23 07 Sep 22
As soon as my husband and I walked in the door of the store, we were greeted, and our salesman, Wade, made the selection and purchase of our new tv fun and easy. Delivery was prompt, and when the tv was discovered to be damaged, the crew removed it and returned with another one in perfect condition the next day. Professional, friendly, excellent service. Top store I'm happy to recommend!
ErvinN
08:56 17 Aug 22
After looking at several other stores, we found theRoom Store in Glen Burnie. Jim and Wade provided amazing customer service, which honestly, was the reason we purchased our home theater system from them. It was nice to have that one on one customer service experience where you, the customer seemed to matter. That was apparent throughout the purchase. They answered every question and we’re always responsive and helpful, even after the purchase. The Palliser furniture is amazing. So happy we chose you. Thank you.
Ron Johnson
17:19 08 Jul 22
We purchased two large screen TVs from the big screen store in Glen Burnie, Maryland. We had Jim and Wade as our salesmen and they were both wonderful, old school, professional, service.They were wonderful to work with, I would highly recommend them over Best Buy for purchasing large screen TVs. The service is impeccable.I would highly recommend the Samsung surroundsound package with the subwoofer. It is by far the hands-down best surroundsound system ever. You will hear sounds and think someone’s in your house it’s so realistic, if you’re watching a movie and the doors creaking etc. It really brings a home theater system to life!!!
Michael Lowman
16:30 06 Jul 22
My wife and I were very impressed with Wade our salesman at the Big Screen store. He was very helpful, answered all our questions and showed us several options that to consider. the TY we selected was delivered and installed the next day and the technicians were friendly did a great job.
Christine Thaden
20:56 28 Jun 22
Wade the sales person I dealt with, was awesome, he was very knowledgeable, professional & friendly. He would go out of his way to make sure you were satisfied. I would definitely recommend this store!
Thomas Collins
15:39 18 Jun 22
I had a new 85” Samsung 900A with wireless surround sound sold to me by Wade at the Glen Burnie store. Wade has been extremely helpful during the purchase and after. The team that performed the installation was led by Roshun Patterson. In all my years of having technicians come to my home I’ve never had such a professional team that were a pleasure to watch and conversate with.
Debbie Willey
19:05 03 May 22
Jim is an awesome salesman. He was extremely knowledgeable about Samsung TVs and compared a few different year models so we had enough information to go on. He was patient with me and answered all my questions.
Darrin Govan
20:23 22 Mar 22
Easily the best TV buying experience I’ve had. Zero pressure when choosing; I simply provided my budget and Jim did what he could do to give me the best TV for that price. The delivery was also quick as I purchased the TV on a Saturday afternoon and had it delivered to my house Monday morning.
tboriola1
19:03 08 Feb 22
I was interested in buying a TV and had the best experience here. Jim walked me through each TV and explained its features. He pointed out what I should look for in a great TV to help me make an informed decision. I did a bit of research before coming in so when he mentioned everything I already read about, I knew he was being genuine and looking out for my best interest. After purchasing my TV with Jim, I second guessed my decision about the size I purchased. Wade was also very helpful when I called a few days later and was considering changing it. He took his time to talk me through my indecisiveness. I would definitely choose this store for my next purchase and suggest others use it! Friendly, informed, patient people.
Christopher Gibson
21:41 05 Jan 22
If you or someone you know is looking to purchase a big screen tv, the big screen store is where you wanna be. Very informative, no pressure and a nice selection of products to suit your liking. Also with several options to make the purchase, shopping around wasn’t necessary. I didn’t feel the need to go anywhere else.
Nathan vinson
00:26 24 Dec 21
I bought a tv last month and I brought my dad in so Jason could explain the different models to him. He spent a solid 40 mins explaining and answering questions. Very knowledgable and professional.
Juan Macedo Santos
03:31 22 Dec 21
I went into the store and spoke with the Wade. He asked me for my needs for the TVs. He informed me all the options and thought me a few things of the technologies used for the TVs in their inventory. I was able to make a decision for the TV I wanted. I did their in house credit option and the process was fast and easy. I then set up all delivery which was available within 2 days of purchase and took their extended warranty as well. They explained the warranty process and it was simple and fast. They had options for delivery, mount set up and had the option to buy all required items from them as well so no need to go elsewhere and buy those items. I chose only delivery as I already had the mount. The delivery on the day of was fast and easy and I didn’t have to wait long. The delivery reps brought the Tv inside and opened it to make sure it was not broken from transport. Definitely great service and will use them again in the future.
Lou Aymard
18:26 20 Dec 21
My experience with the Big Screen Store began in May 2021. My wife and I visited the Annapolis, Maryland store and were very pleased to meet Jim Maher who spent a considerable amount of time discussing the options for purchasing a new Samsung high definition television and a credenza on which to place it. Both were delivered in excellent condition and we have been enjoying watching movies and shows on a high definition television set. Several weeks ago the left door on the credenza would not close shut. It was not catching on the bracket inside. We called the Annapolis store and were told that Jim had changed locations and was at the Glen Burnie store. My wife exchanged information with Jim along with several pictures of the credenza door. After taking the initial information and looking at our pictures Jim offered to come out to our home on his day off to look at the credenza door. He arrived on time today and spent almost an hour reworking the fastening brackets inside the cabinet and on the door. In short, he fixed the problem and there was no charge. I have been a consumer for seventy years. I have rarely seen such outstanding service for a product that was bought and delivered. In these days one can rarely get a person on the phone when calling a business. If you want outstanding PERSONAL service I highly recommend you deal with Jim Maher at the Big Screen Store. He is a personable competent professional who is a delight to work with.
Steve Smith
01:49 08 Dec 21
A horrible experience at Best Buy. Should've gone first to The Big Screen Store. Had my TV within 3 days. You should have people who can walk customers through setup. Delivery men took it out of box, put it on table. The End.
Daniel Lindsey
11:41 30 Nov 21
I knew what I was going for, having done all my research, but it was good to have a knowledgeable person to verify my understanding. Although they don't sell home audio equipment, he put me in touch with someone who did.
Cooper Yelton
23:40 04 Nov 21
Great customer service and great prices. Will definitely be recommending them to friends. Make sure you get a Samsung sound bar with your flat screen
Liz Martinez
16:28 21 Sep 21
After looking at Laz-y-Boy and other retailers for a recliner for my 89 yo Dad we were thrilled to find the perfect one at The Big Screen Store in Glen Burnie, by BWI. Working with Jim and Mike was such a pleasure and they went above and beyond to make sure we were happy. The selection, cost and availability blew everyone else out of the water. I highly recommend working with both of them. We will be back soon to get a new TV!
Richard Roush
16:02 22 Jun 21
Our sales representative was very helpful giving us all the information about our options with our chair purchase. The theater seating is very comfortable and practical having several possible add ons and multiple choices of finish. We felt no pressure to rush our decision were able to make our best choices. Our sales man was very clear about the length of time it would take to get our furniture. He also kept us updated with regards to the furniture delivery. Delivery went very smoothly and came exactly when expected. We hope to enjoy our seating for a long time to come.
Michelle Mullen
17:00 20 May 21
Great service and product knowledge. Delivery was great and set up was quick.
Roger holtmann
23:48 14 Mar 21
I researched my next TV and selected the model I wanted. The problem was most stores did not have my TV. I called the Big Screen Store in Glen Burnie, since I had seen it off I-97. They had it in stock and shipped in and installed it in 2 days. Great installation folks too.
Brian
04:56 11 Mar 21
Bought an 85 inch Samsung from Michael. The purchase process was easy and painless, was in-and-out in less than 15 minutes. I swiped my credit card at 6:40PM and they delivered the TV before 9AM the next day. I was not hassled and Michael was very easy to deal with. The price was even better than expected. I would recommend the big screen store and Michael to folks I like. 🙂
Cindy Curtis
00:37 10 Mar 21
The salesman was very pleasant to deal with. Delivery was spot on with them contacting us several times to keep us posted on our delivery time. They did a great job.
Jeff O
18:34 20 Feb 21
I purchased online and received a follow up phone call the next day to schedule delivery. The price I paid for my Samsung Q90 75 was the best I could find anywhere (Super Bowl Sale). Delivery was on time and the guys were careful and respectful. I will be returning soon to replace my living room and bedroom TVs.
Lauren Anderson
17:50 09 Feb 21
Smooth transaction over the phone. Great customer service and appreciated the follow up.
Janet Reiner
21:19 22 Dec 20
We received excellent customer service when buying our new tv from The Big Screen TV Store. Friendly and professional salesmen and delivery men. We were lucky to get a great price calling within minutes of closing time on Cyber Monday. Salesman emailed the paperwork right away so I could get the sales price with only minutes to spare. Very pleased with our awesome new Samsung tv!
Randford Anderson
15:25 16 Dec 20
Great place, very friendly and helpful staff. They practice physical distancing just not from TVs they want you to get close to the TVS. All and all a great place to shop and buy from. I recommend them and the sale.
Dayan Habtemariam
12:38 02 Dec 20
They were wonderful delivered tv on time next day.They were informative and they were not pushing to make $$$ deal they listed to your needs .
Derek Mickles
20:15 17 Nov 20
Great experience at the store. No hassles just in and out no problem! Great bunch of salesmen there
Derek Mickles
20:49 11 Nov 20
Great experience at the store. No hassles just in and out no problem! Great bunch of salesmen there
Russell Schomer
14:03 21 Oct 20
Darrell was very knowledgeable regarding our purchase. Helped answer a lot of questions I had during my upgrade. The entire staff was very friendly and helpful. Delivery was scheduled, the team arrived on time and professional. Great to have a local store besides the BB store where I can do comparison on a product and buy. Never have liked the idea of ordering this type of purchase online as stores are limited due to the internet now days.
Mary Trautman
12:49 17 Sep 20
They were very helpful and patient while we came in several times to make a final decision. The delivery and installation was excellent!
Mike Thompson
21:06 27 Jul 20
Outstanding service. Darrell Jones was very informative and allowing me to make a informed decision. I ended up buying 2 Big Screen TVs. We are very pleased with both TVs.
Sue Goldblatt
20:32 27 Jul 20
Excellent sales and delivery services. In and out of store in half an hour with delivery and set up the following day. Have purchased from The Big Screen store twice before and will continue as needed in the future😎
Matt Schaeffer
22:27 03 Apr 20
After doing a lot of research on theatre seating I visited the big screen store showroom in Glen Burnie. Most chairs are there to view and the service there was excellent.
William Fawcett
00:50 15 Feb 20
Great experience dealing with Jason and the Big Screen Store. Made one visit to gather information; very helpful and no pressure. I confirmed everything I was told at other stores. I returned to Jason and bought two TVs and a credenza. I really liked how they operated, the truthfulness and no hard selling. Could not have been easier.
ashley biddison
17:47 09 Dec 19
Jason the general manager was very helpful in getting an issue I had resolved he stayed in communication with us. Updated us every step of the way. And I want to thank him very much for that. I would 100% recommend this store and this company. I love and adore my tv and my bf is very happy with it as well! We will back in the future for any more tv needs
ashley biddison
00:11 28 Nov 19
Jason the general manager was very helpful in getting an issue I had resolved he stayed in communication with us. Updated us every step of the way. And I want to thank him very much for that. I would 100% recommend this store and this company. I love and adore my tv and my bf is very happy with it as well! We will back in the future for any more tv needs
David Biddison
21:26 20 Nov 19
had a slight issue and the gen mgr did an outstanding job resolving that issue. We will continue to go there for our big screen needs. Very pleased. Highly recommend!!!!
Melissa Liupaeter
22:17 20 Jun 19
Very knowledgeable and friendly. Made the buying process seamless.
Jaytill 522
19:03 15 Mar 19
Greg and his team are awesome I've bought 2 TV's and plan to get another this year
Tangela Anderson
14:20 10 Mar 19
Excellent experience. I never really heard of Big Screen TV store until the financing company i used recommended them for purchasing my electronics. I live like an hour from this store but it was worth the drive. When i called my local store, they didnt answer so I contacted the Glen Burnie store, Mr. Michael answered. He gave me phenomenal customer service over the phone, straightforward no chasers. He answered questions about the price over the phone, discussed the specs and everything. I was so impressed that i came in the BWI store the very next day and purchased my item with Mr. Michael only. He was just as helpful in the store as on the phone. I couldnt moss him bc he discribed himself too the tee, Goatee to be exact (great sense of humor). He didn't give any pressure and was happy to accomodate anyway possible. I recommend you to not just view their website but come to the actual store. You will be amazed at the merchandise and prices for quality items. The truly do beat their competitors prices...I confirmed online immediately and was sold. I scheduled delivery and got the date i requested and the installers were even more professional. The overall experience is truly a 5 star rating. I was out of there in less than an hour and I was responsible for the lag bc I challenged everything and had to make an errand in the midst of the purchase. Thank you BWI- Big Screen TV for your top-notch everything.
David Purnell
18:22 14 Feb 19
Based upon my experience, this is the only vendor to use to purchase a Big Screen TV. They truly are professionals, extremely knowledgeable, offer excellent customer service (purchase to delivery, to tv setup), and excellent prices (will match any competito pricesr and honor subsequent sale prices on your tv based upon a grace period). I highly recommend them over any competitor.
Kerry Capes
16:50 04 Jan 19
Excellent service in store, delivery was timely and professional. Very satisfied with our purchase and the product
Fawn Stokes
22:19 20 Dec 18
Very impressed with the whole experience.with the delivery guys and especially the gentleman named mike that sold me the tv.Thanks again mike you rock. The Big Screen store rock!!!!!😍
Christina Swann
00:52 15 Dec 18
Jason gave me excellent service from start to finish. He even came to my house on his day off to fix an issue. I won't go anywhere else for my next one!!
Elana Washburn
18:46 15 Nov 18
We were very happy with the Big Screen Store. Sales person was very knowledgeable and not pushy. Spent time discussing options with us. Price was great and delivery and install were very professional and on time.
Carol Gould
20:05 01 Nov 18
Michael Wall was a great sales person to work with. He presented all the options to ensure that we were sure to get exactly what we wanted. He also did extensive follow up to ensure our delivery and installation appointments were set up to suit our schedule. We appreciated his great customer service.
Douglas Walcutt
12:21 01 Nov 18
The number of different models and features of tv’s are enormance. Big Screen explained each unit and it’s price , without pressure and matched the marginal difference in price the warehouse store had. Then they delivered and installed the unit ( less risk and less time ) which was free at the time. I would suggest you visit them, you will be glad you did.
diamond money
12:04 04 Oct 18
I went here almost 2 years ago to buy my Samsung tv , and the customer service was excellent.
William Shipley
17:28 26 Sep 18
Great place to buy Samsung TVs. Extended warranty and same price as anywhere else. Salesman very helpful.
JOE PRICE
14:11 22 Aug 18
My experience with The Big Screen Store has been great. Mike Wall was very knowledgeable, and helpful when my wife and I were picking out the Palliser home theatre chairs.We had to return to the store on several occasions to decide on the choice of leathers and colors. Mike really helped us to make a good decision on the whole purchase. Looking forward to be receiving the chairs soon. Customer service has been excellent so far. I will definitely return for a new 75 inch TV in the future.
Tim DiVito
11:16 03 Aug 18
Great store with many options. John Beauchamp did a great job. He was incredibly knowledgeable and honest throughout the process. He worked hard to make sure I was satisfied well after the sale was over. Very impressed.
Benjamin Antkowiak
15:41 18 Jul 18
Michael Hall is awesome! My wife and I had a great experience purchasing a new tv with him. We had been in a month earlier in the start of our search and he remembered us, which is rare in this world. He is very honest in his approach and does not try and constantly up-sell you like other stores do. I bought my last big tv at the Big Screen Store, years back, and will continue to do so in the future!!
Leo G
00:51 04 Jun 18
I recently purchased seven theater seats from The Big Screen Store. This was a major purchase and like most consumers I did quite a bit of research to make sure I got the best price and highest quality seats. I visited the store and exchanged multiple emails with Michael Wall over several months before making the purchase. He was patient, knowledgeable and responsive. He took the time to review the layout of my movie room and diagrammed several configurations that would work for the new seats. He did a great job for us from start to finish.
Ellicott City Big Screen Store
Tai Rivera
21:20 28 Feb 23
Product knowledge is their specialty! Sales works very hard to keep you happy and satisfied. It is the only way to spend your money in 2023. Don't waste your time in other places. They even can match or beat prices. What more can you ask for? See Adam, he specializes in making sure to match the correct product with the right person.
Jo Ellen Roseman
20:37 24 Jan 23
We had done the research prior to my visit and knew the precise Samsung TV we wanted. The store had that model and was set up to compare it to a range of models. The comparison confirmed our choice. We were also able to compare sound bars with a range quality and features, enabling us to select the next-to top model, with exceptional voice quality (for a hearing-impaired listener) but without the extra speakers for surround sound. The salesman was quite helpful and we purchased the system at a great price.
Kathleen Federline
20:12 03 Jan 23
Great service-Roy was extremely helpful and pleasant to talk with. The delivery was incredibly fast-the next morning, even at Christmas. The price was better than Costco and online sellers. Would highly recommend this place for selection and service!
Chris Barfield
13:33 05 Dec 22
Roy made this experience outstanding. He was able to answer all our questions, and was fast and efficient in getting our delivery processed. We had a new TV, stand and sound bar delivered and set up 2 days after our store visit. This is definitely the place if you are looking for great service and selection.
Joshua Baines
22:24 30 Nov 22
The hospitality that was shown to me by Mr. Roy was incredible. Never had a better experience buying a tv than at The Big Screen Store in the Ellicott City locationGreat experience all around!
Ira Hochstadt
15:20 22 Nov 22
Purchase was easy. Best display of Samsung TVs. Made the decision process less complicated. Both sales man were very knowledgeable and friendly. Delivery was made with in 3 days of purchase. No problems with delivery.
Sarah Hall
00:50 20 Nov 22
Went here to buy new TVs for our new house. Roy, our salesperson was amazing. I truly hate having to deal with salespeople but Roy was a great guy. He wasn’t a sleazy salesman and he actually made us feel quite good about our purchases. The TVs were delivered immediately and we love them. We will be back, only if Roy is still around.
Bernard Trent
18:09 18 Oct 22
Customer service was above par everyone from my sales rep to the installer made my experience enjoyable and put me at ease with their professionalism
Terry Wilson
23:56 22 Sep 22
The sales person, Adam, very important as he explained the differences with each TV. He was very patient answering all of my questions. No pressure to purchase a TV. Very satisfied and we love our TV!
D'Andre Sam
19:27 29 Aug 22
Repeat customer with 5 Words for 5 Stars - “Adam Santiago Is The MAN” The best service, prices, and customer support has the Big Screen Store as the clear winner, and their Ellicott City team is top-notch! With 24hour turnaround from purchase to delivery & installation, and beating competitors by 20% on total costs for 2 x Samsung Frame TVs, we’d recommend without hesitation this is the Team to visit if you’re in the market! Thanks, guys!
Robert Myers
20:52 23 Aug 22
All aspects of purchasing, delivery, and instillation of my TV was completely professional. I highly recommend The Big Screen store.
Laura
15:39 17 Jun 22
Everyone from sales to delivery was super professional, knowledgeable, and helpful. Would highly recommend!
Roxanne Wood
21:52 31 May 22
Fantastic customer service! Everything delivered within days! Love the setup! Thank you Adam!
Karen Bethea2
20:00 19 Apr 22
Roy was amazing. He really knew his televisions and also showed us some great furniture too!
steve lowman
20:52 12 Apr 22
Sales person was actually the manger. Showed me the different models side by side no pressure. I actually got my info on one visit then waited for a while for my old tv to get worse then it was time to buy the top of the line was 100 more than the model i was going to buy. No brainer. Delivery people vey polite and quick. Even got a saturday delivery. All good!!
Mary Beth Eikenberg Swidersky
18:38 22 Feb 22
Adam was awesome!!! Extremely professional and very very service oriented.
Linda Middlestadt
16:33 01 Feb 22
I bought the 55" frame TV at Ellicott City. Price here was as good as any. The salesman was informative and helpful. Installation was quick, and the technician was skillful. What more could you ask for?!
Pete Ryan
15:06 26 Jan 22
Sending a big THANKS to Roy for his patience with me in buying my 3rd big screen from the Ellicott City store. I had been there asking questions 2 previous times without buying and Roy never pressured me either time. Third times’ the charm and I finally pulled the trigger on our next big screen tv. My family and I enjoyed our new 85 inch tv this weekend watching the football playoffs. Whenever my family needs another big screen TV you’ll know where I can be found!
James Whelan
17:04 19 Jan 22
The BEST experience ever - ALL due to the expertise, professionalism, courteousness and all around pleasant ROY HELLAMS. I even had technical issue with the TV and he made it right immediately ! There is NO OPTION about where to buy your TV, sound bar or furniture - Big Screen Store
Dana Smoot
15:53 21 Dec 21
Sales associates at the Ellicott City store are very friendly, knowledgeable as well as patient.I've visited their store 4 or 5 times in the past year. The store had several people each time I visited; they made everyone feel welcome and did not rush through the process. They even stayed beyond closing hours to assist us.
Cathy B
21:45 07 Dec 21
Match any price with more knowledgeable staff than other stores and great selection.
Brandon Hart
19:24 02 Dec 21
Bought a QLED TV from the Ellicott City location. Wade assisted me and was very knowledgeable and patient with all of our questions even on a very busy day. Roy got everything written up for us and scheduled the install which went very well. Wade mentioned he is moving to the Glen Burnie store, they will be lucky to have him! Thanks and I will be back the next time I need a TV.
Rachel Miller
02:29 02 Dec 21
I visited the store 3 times before I purchased a television. All my questions were answered and I appreciated the fact that there was no pressure to purchase immediately by Roy and Adam. I returned with a follow up question a few days after my purchased and Roy was very helpful. It was nice to do business with great customer service from The Big Screen Store.
Michael Schoenke
21:55 30 Nov 21
Adam was really well informed about the the range of TV's available and was able to help me find a product that fit our family. Also gave us a great deal on out of box unit and sound bar to boot. Visited a couple different stores in the area and my best experience was at TBSS Ellicott City. Will be back to buy there in the future.
Gi Al
20:12 24 Nov 21
Got the 85 inch Samsung Neo flat panel with the sound bar and sub woofer, Ellicott City, MD, and had them install it as well. The whole experience was completed in just a few days time. From walking into their store to fully installed. Their install team, with Duane, even extended my outlet up behind the TV so that it has an impressive clean look. Wade and Roy were very kind and accommodating salesmen, and squeezed me in before Thanksgiving! They really have the whole process so well streamlined that its just a peaceful experience all around. Highly recommend them.
Phyllis Martin
23:50 17 Nov 21
I went into the Big Screen Store knowing what I wanted as I researched available products on the Big Screen Store website. I found both experiences pleasant and helpful. The salesman at the store was welcoming and focusedon my needs. There was no sales pressure but just honest open sharing of useful information. I will definitely recommend there services to others.
Barry Siegle
01:04 17 Nov 21
My wife and I just bought our second Samsung Smart TV from Roy and Wade. What a GREAT experience thru the whole process! Those two guys are amazing and Great to deal with. They had all the answers and gave us all we needed to hook up the tv and also the sound bar/woofer! Truly a tremendous buy and GREAT Experience! Will go to same store again when we need to buy another tv (IE Number three from The Big Screen Store)!!! Regards and Thanks Roy and Wade!!!
Barry Siegle
01:12 16 Nov 21
My wife and I just bought our second Samsung Smart TV from Roy and Wade. What a GREAT experience thru the whole process! Those two guys are amazing and Great to deal with. They had all the answers and gave us all we needed to hook up the tv and also the sound bar/woofer! Truly a tremendous experience! Will go to same store again when we need to buy another tv!!! Regards and Thanks Roy and Wade!!!
Ginny Price
14:30 15 Sep 21
Buying our new TV and sound bar was such a stress free enjoyable experience at the Ellicott City store. Roy showed us products that meet our requirements, answered any questions we had and was able to get our delivery scheduled quickly. I would not hesitate to return to the Elliott City store for my next purchase.
Jae Yu
17:16 11 Sep 21
We bought a 75 inch Samsung here but had to come back the next day and cancel because my brother-in-law had upgraded their TV on the same day (coincidence) and gave us their 65 inch. Even though we ended up not purchasing this time around, the cancellation was a no questions asked, no hassle process and we will definitely come back next time when we are ready for an upgrade. Our sales rep Roi was honest and took care of everything well.
Herbert Novitsky
14:26 08 Sep 21
Ordered a new Samsung TV and it was delivered and installed nicely. Installation charges are a bit higher than others but the install was very professional. Adam was an excellent salesperson.
Herbert Novitsky
14:11 08 Sep 21
Ordered a new Samsung TV and it was delivered and installed nicely. Installation charges are a bit higher than others but the install was very professional.
William Skinner
14:04 08 Sep 21
Roy was very helpful with my purchase of 3 televisions. I called to determine how to sync the remote to one of the televisions that wasn't syncing. My issue was resolved quickly.
Neal Lutz
21:37 01 Sep 21
Got a very good price and the sales staff was absolutely fantastic! Ran into an issue after delivery, and Jason and his team made sure that I was taken care of. It is good to know that even after the sale, they go above and beyond to make sure all is right. As someone who has made mulitple purchases from them, they have retained a customer for life. Thank you!
Aaron bryant
17:58 17 Aug 21
The Sales Manager Roy was very Helpful and courteous and very knowledgeable about the kind of tv I was looking 👍👍😎
Anae Benoit
15:46 24 Jul 21
The entire process was easy. From the financing to the delivery. The only down side I have is that I haven’t received the remote. The movers said that it was not packaged with the accessories for the bed. The movers were able to get in contact with the warehouse so I am just waiting for the remote to be mailed.
Anae Benoit
17:32 22 Jul 21
The entire process was easy. From the financing to the delivery. The only down side I have is that I haven’t received the remote. The movers said that it was not packaged with the accessories for the bed. The movers were able to get in contact with the warehouse so I am just waiting for the remote to be mailed.
Bonnie Bitzel
18:36 13 Apr 21
Great. I returned here because of my prior experience with the store. I dealt with Adam, the store manager, and he couldn't have been more helpful. Excellent service.
Kathleen Lyons
22:44 06 Apr 21
Salesman was awesome. Knew his “stuff”. Instillation was good. Tv up and running well. I would definitely go back.
Chadd Castrilli
18:48 24 Mar 21
Their showroom has a lot of options that you get to experience before you purchase. The sales reps are informed and did a great job of helping me identify which model would be best for me. Delivery was easy and install is scheduled for tomorrow but I expect it to get well too.
Rudolph Palmer
15:56 22 Mar 21
I had my first purchase experience at The Big Screen Store a few months ago and couldn't be happier with the result. Adam took his time with us, discussing how my wife and I could best achieve the experience we were looking for. I highly recommend The Big Screen Store to anyone looking for a first tv purchase or to build a great home theater set-up.
Sheri Stevens
21:28 27 Jan 21
We had done our research and went into the Big Screen Store to check on their tv's and pricing. We were not pressured and all of our questions were answered. We purchased and love our new Big Screen TV!!! They installed it for us and explained how to use the new remote. We were told to call with any questions or if we need anything--we have done fine so far but will not hesitate to call when/if we do have questions.I would highly recommend and the price we purchased our TV for was a GREAT price!!
Stephen Smith
17:11 27 Jan 21
Quick purchasing process, knowledgeable sales staff that don't bludgeon you with buzzwords or tech you dont need. Delivery was fast and easy, the guys who did the work courteous and professional. Would absolutely recommend, though I would specifically go to thr Ellicott City location as it is a quieter affair.
BB Smith
23:04 06 Dec 20
I had one of the best experiences when I purchased my TV from Big Screen TV Store. I think this is the third TV I have purchased over the years. I can not say enough about your sales person Roy. He went above and beyond to explain the new TV’s to me and helped me make my choice for what I needed. He is an asset to your organization. I would recommend anyone to purchase from Big Screen. Thanks Roy! Bette
Phoebe Serlemitsos
02:29 12 Nov 20
My dad and I were shopping to furnish a theater room that we are having added to our basement. Roy was extremely helpful and knowledgeable about the products this store had available. He made fantastic conversation and made our shopping experience great! We ultimately bought both the TV and the sofas that we are going to use in the basement from Roy at this store. I cannot recommend this store more highly! I would give the experience we had more than 5 stars if this platform would let me!
Luis Bernardo
00:14 21 Oct 20
Our salesperson was great and no pressure. Every tv is on display for comparison. It is where i go every time I buy a new big screen and the installation folks were great as well.So easy so fast. Now if i could only learn how everything works . ( that’s what kids are for)
Dana Roland
20:48 06 Sep 20
I was referred to the BSS in Ellicott City by my father. As soon as I came in, Adam was there to greet me and my 2 boys. I did a ton of research so I pretty much knew what I wanted. Adam took the time to explain all of the features on the tv, as well as the differences between several models. He also walked me through the installation process, choosing the right mount, and entertained my little ones with Jurassic Park on phenomenal surround sound! The whole experience was enjoyable! Thank you, Adam, for the wonderful service! I'm looking forward to the install. I will absolutely return when I purchase another TV. Great experience!
Roland Cavell
20:02 08 Aug 20
Bought a special order TV from these guys great to deal with. Came in on time and they actually installed it ahead of schedule.programed remotes fully operational when I tried it. Thanks Adam....
MM
15:40 04 Aug 20
Terrific place to buy a TV. We're very happy with our 65" Samsung.It was delivered within two days and the installation was top grade.
Christina S.
08:13 01 Aug 20
Excellent service, price, fast delivery and wall mount install during the pandemic.Thank you!
Joe Mosso
17:24 29 Jul 20
Roy and Adam are very knowledgeable and have excellent customer service skills. I visited the store a few times and watched several TVs before making my decision. I never felt any sales pressure. Roy and Adam were available to answer questions. I was impressed with their professional approach to each and every customer that entered the door. The installation was handled well as was the processing of the refund for parts that were not used. The prices were the same as the competition and the installation was much sooner. I highly recommend visiting The Big Screen Store In Ellicott City, MD.
Asad
14:47 28 Jul 20
We bought 2 large TV for our home.It was wonderful experience with Ellicott city store.We are enjoying now and very satisfied with their service.
Bob Teleky
01:55 21 Jul 20
I bought two large TVs recently from Roy at the Ellicott City store. Roy was knowledgeable and knew what I needed. He went beyond the call of duty to see that I my home was connected after my move to a new resident. Excellent job and I highly recommend Roy and the store .
steve rector
20:41 17 Jun 20
I had the pleasure of working with Adam when my old TV finally died. He was extremely professional and gave me one of the best customer experiences I've ever had. Unfortunately, due to the pandemic, their truck was delayed which impacted when they could get the TV to me. However, when I called to follow up on my order a few days later, he not only remembered my name and what I bought, but also gave me a rundown of all the behind the scenes things he had been working on to coordinate a quick and easy delivery. The install was scheduled the day after the unit came in and they were extremely professional. Very nice, had on their gloves and masks, and they even went the extra mile and hid the wires in the wall for me! Hands down the best service I've ever had. They've earned a customer for life... I will definitely be back for my next tv. If you are in the market for a new TV, give them a call.. you won't regret it.
Durant K Harvin III
15:30 17 Jun 20
I received an email of a limited, special sale that was being offered. I then placed a call to see if the item was still available. It was and the salesman was able to complete 95% of what needed to be done over the phone and 30 minutes later my wife drove up, picked up and was on her way home. Aprreciative of the efficiency and attention to detail.
Steve Huter
17:22 13 Jun 20
Store manager Adam guided me towards an 8k, 75” QLED, 2019 model that they were clearing out to make room for the 2020 model. Great suggestion, great tv, great experience. Thanks Adam.
Andi Farbman
14:42 10 Jun 20
We joined the 21st century with our first flat screen TV. Though we live in downtown SS, I relished the positive reviews of the Ellicott City Big Screen store and they did not disappoint. I called in October of last year and asked Roy to simplify the process and walk me through it. He was excellent, thorough and not hard sell. We delayed our purchase until the pandemic forced our hand. I called back and asked to speak with Roy and he remembered our conversation. He made me feel like I was dealing with Nordstrom! The installers, which we opted for because we are geezers who wanted it to be easy, were also excellent and efficient. There were some communication glitches Between the store, delivery and installation, so be sure to get your details straight. It was a dream experience and we now have an extraordinary and greatly enhanced viewing and hearing experience! Can’t wait until the WNBA returns so we can actually see the score and minutes remaining! Many thanks to Roy and Big Screen TV team!!
Rick Silva
14:08 15 Apr 20
Great experience and very knowledgeable and definitely understands what the customer wants. Will do business again.
Latasha Edwards
20:37 14 Apr 20
Roy and Roy are the best . They have great sales experience, they are so awesome. Please go check them out for TV, entertainment centers or anything you need for your homes. Keep up the good work
Amal Isaiah
22:10 03 Apr 20
Very pleasant experience. Salesperson Greg Dahle was very knowledgeable and made the transaction easy. I received a discount unmatched by another online or big box retailer. Delivery process was seamless. Cannot recommend more highly.
Lazaro Quinones
21:32 27 Feb 20
Had a great experience at the Ellicott City location. Salesman Roy was great.. He took his time and explained the difference between the Tv’s and I purchased a 75 inch Samsung QLED. I will definitely be back for the TV stand and BeautyRest bed. Thanks again Roy..
thomaswh31 .
19:37 10 Jan 20
Most of the time good reviews are inflated, but not this time. I went there with my wife shopping for a new tv. Both salesmen had PH.D's all things Samsung TVs. One, they can sale a person a winter coat in the middle of a desert. Two, they treat every customer like they have one million dollars to spend. We purchased the tv we wanted well within our budget and left very satisfied. If you need a tv, this is the place to go.
Patrick Curran
20:53 03 Jan 20
He was very knowledgeable and helpful. He made it easy. Installation was great. I did not have to do anything. Great experience !
Ellen Hill
20:05 09 Dec 19
During the Christmas rush, so we waited to speak to a salesman. The salesperson seemed generally knowledgable but could've told us that the picture may be enhanced by using a 4K video box from our cable provider. We eventually found out, switched boxes and all is well at this point. Instillation was excellent and delivery was on time.
Ralph Favorite
01:46 04 Dec 19
My wife and I entered The Big Screen Store Saturday, 31 November 2019, as the most technically ignorant people to ever visit and we obviously looked the part. Fortunately, Greg Dahle braved the ignorance and came to our rescue. The first thing he explained was why a larger screen TV might be cheaper than a smaller one. Using terms and explanations we could understand Greg explained everything we needed to know to select the best TV for our home! Greg also explained why we might not want a more expensive TV or accessory. I highly recommend requesting Greg Dahle when you visit the Big Screen Store.
MICHAEL DUKE
20:59 02 Dec 19
both salesman was great Greg gave me every information on each TV from large to small as well as warranties no pressure better than buying a car and wasn't a very enjoyable service and yes I did get a 82 inch TV thank you Craig
richard Fields
12:33 02 Dec 19
The highest quality of Samsung TVs in the area. Nice array of sofas and recliners.
Paul L
19:35 07 Jul 19
Greg is the best. I had a warranty claim, Big Screen Store replaced my 70+ inch TV with a new one and Greg made sure the replacement and install went as smooth as possible. Even got faster install than I was expecting. Great service is hard to come by these days, and this store provides great service!
Kim Hamilton
23:28 21 May 19
Over the years, my husband and I have purchased several TVs and a variety of furniture from this store. The quality and selection is unmatched. And the customer service is topnotch. Highly recommend this store.
Linda Pellicore
16:18 06 May 19
On Sun, May 5, 2019 at 4:51 PM Linda Pellicore wrote:Hello, Greg,Thank you so very much for all of your help and advice. I really appreciate your friendly service. Please feel free to pass on my phone number (410.292.9875) to your potential customers for a great referral.I was about to purchase a Sony TV and sound bar from Best Buy, where I usually shop for electronics, but decided to stop by your Big Screen Store on the way home. I am so glad I did!We love our Samsung TV and Bose sound bar. Fantastic! The HD 4K 3D effect is great and with the additional surround speakers, it feels like your right there!I can't wait to get my speaker stands. Once again, Thank You for you expert advice and Thank you for suggesting the speaker stands. You not only sold me an excellent video and sound experience, you saved me the hassle and expense of drilling and mounting surround speakers into my wallboard.Thanks again,Linda.On Sunday, May 5, 2019 EC Ellicott City wrote:Best Regards,Greg DahleThe Big Screen Store8540 Baltimore National PikeEllicott City, MD 21043Showroom Phone # 410.203.9700
Arthur Depew
00:49 17 Mar 19
Excellent customer service! Sales representative was extremely knowledgable and patient in answering my questions concerning different Samsung 4k televisions. I never felt pressured. Delivery and setup was next day. Delivery team was early and very professional. I'm extremely satisfied with my buying experience with the Big Screen Store. They will be my 1st choice for all future 4k TV purchases.
susan dolinka
21:06 08 Mar 19
Greg was outstanding from the minute we walked in the store. He assisted with our tv selection and honored the price match without hesitation.
Vince T
19:08 03 Mar 19
Hands down this is the best place to buy a big screen TV! They were cheaper than Costco and Best Buy when I brought my TVwith a 15 day price match guaranteed. 5 days after I brought my TV, the price dropped on amazon. I spoke with Greg and he checked online and found the price had dropped even more than what I saw. Greg refunded me the difference and honored their policy no questions asked and more than what I expected since he found it cheaper! This a rare instance where a traditional brick and mortar store can really compete with the internet and other larger companies like Best Buy/Costco. Greg was straight forward during the entire buying experience with me and I will definitely go back the next time I need to update my TV!
Ted Hockey
13:56 27 Feb 19
Highly recommend The Big Screen Store (Ellicott City), 5 stars!! Competitive prices to online but much better service. Sales manager (Greg D) knew his stuff inside and out, answered all my questions with insight, had all the models in store and made comparison very easy. After delivery I noticed a few bad pixels on the edge of the screen, called and within 5 minutes they (Greg D) took care of it. Gave me options and one was an upgrade at no charge, delivered new TV, boxed up the original. Glad I went local and not online. Very positive experience, will be a return customer for sure.
Clark Robinson
15:56 07 Feb 19
Greg was very helpful and informative to make sure we got the right product for our needs
Dave Kelejian
15:29 05 Feb 19
Very helpful. Happy with the service and price. The 75" screen is amazingly clear. Neat to see a screen without wearing glasses. The catonsville store has 🐝 here a long time. This is the 2nd TV I've bought from them in 12 years.
Elizabeth Krahel
17:15 11 Jan 19
I am very pleased with my purchase at the Big Screen store! Mike was knowledgeable, informative and very helpful. I would recommend him and the Big Screen store to anyone!
Martin Spieldock
17:39 10 Jan 19
The BSS is a real pleasure to deal with. Great prices, awesome selection and a great warranty make choosing the BSS a no brainier. A better choice than a big box store.
Vipul N Shah.
02:01 14 Dec 18
Frank and Terry who run the store atr very knowledgeable, and friendly guys. Fabulous cozy showroom. They also sell home theater lazyboy like comfy chairs and couches,tv stands and of course big bright beautifl tv's. Highly recommend a visit. FYIparking is on the side bust mostly around the back.
Martin Spieldock
16:45 06 Dec 18
The BSS is a real pleasure to deal with. Great prices, awesome selection and a great warranty make choosing the BSS a no brainer. A better choice than a big box store.
Richard B
15:38 28 Nov 18
Very friendly service! Great deals! Had our TV delivered the next day. Can't beat that!
Stephanie Ambrose
17:34 20 Nov 18
Mike is honest and great to work with. The installers came on time, and were in and out in no time with our new TV mounted perfectly on the wall. I would definitely go back again and recommend.
Kent Grander
11:27 27 Oct 18
I have purchased two televisions from this store. Both times the salesmen were very knowledgeable, took their time to explain and show us many different features of different tvs. I will be making my next video purchase from The Big Screen Store as well. No longer will I waste my time with the overpriced, non knowlegdable or wrong information from the box stores or surfing for info for a slightly better savings online. Not worth my time.They also were very willing to answer any questions that I had after my purchase.
Karla Warren
15:34 21 Oct 18
We have purchased product on a few different occasions from John at the Ellicott City location. We have ha great experience and have been provided with great service. I would and have recommended this location.
Jaytill 522
10:07 16 Oct 18
I been here twice and there will definitely be a third time nice large but not overwhelming showroon and the staff are personable and professional and the delivery process is super fast and convenient
Virginia Townsend
00:01 18 Sep 18
Greg was great. He helped me tremendously with choosing the right unit without pressure. My husband is extremely pleased with our beautiful new 72" tv stand. Thanks Greg.
James Foran
17:08 01 Sep 18
My experience at the Big Screen store was outstanding. Greg was absolutely fantastic to work with, and he is very knowledgeable about his products. Duane did an excellent job of mounting the 82" TV, and he was very helpful as well. Great place to do business.
Mo Bajaj
16:55 27 May 18
Had a great experience at the store. Greg is great! Bought two large size Samsung TVs about a year and half ago. Had a small issue with the screen for one of the TVs recently, but I contacted Greg at the Big Screen Store and he helped get the repair underway in a very timely fashion. Kudos to the 2 year warranty from the Big Screen store, and Greg! I am a Big Screen Store customer for life. Highly recommended.
Fredericksburg Big Screen Store
John Arnett
21:58 07 Dec 22
Corey and Ryan, were immensely helpful to us. As my previous 70" Sony TV was a BSS purchase which lasted from ('06-'22). It was time to get the latest tech TV available. I ended up getting the 85" QN800 8K to replace it. I even took the opportunity to upgrade another TV to a 70" 4K. We were very happy with the entire process. From purchase to delivery and take away. TOP marks all the way around. I'd highly recommend BSS to anyone looking to make a future purchase. Their great customer service was appreciated.Thanks AgainJohn A...
Britton Payne
16:25 27 Oct 22
This is the place you want to go to purchase your tv or get your theatre room set up!! Romeo and Gary did an excellent job mounting our TVs and running the cables behind our walls. Very clean! Everyone is very knowledgeable at this place and they do a first class job all the way around! We will be back soon when we finish our basement!
Eric Tuel
19:04 30 Sep 22
The Big Screen Store had many options at very reasonable prices. I bought on a Sunday and it was delivered the next Wednesday. The delivery was very professional and delivered in the time frame stated. This was one of my best buying experiences this year!!! I would highly recommend based on my own experience.
Terry Brideau
19:14 02 Sep 22
Corey and team at this location are awesome to work with! Highly recommend them and the delivery guys were exceptional as well. I also have to give kudos to the Fairfax store as well, we couldn’t get down to Fredericksburg every time we wanted to look at something else so we went to our local store and the people there were just as nice! It didn’t matter that they weren’t actually getting our sale, they treated us very kindly and answered our questions. We will definitely be back!
Martin Lemus
00:29 24 Aug 22
Very low key, no pressure., knowledgeable and very freindly. They recommended I try and look at other stores before taking the dive. Did compare and Big Screen TV's were higher end models. Got a last year Samsung model 85 inch Samsung for incredible price. Delivery was great without a hitch. Will buy from Big Screen in a minute.
Shajuan Chavis
17:40 22 Aug 22
Roshun and Tyrell were extremely professional and knowledgeable during the installation of my 85-inch TV and soundbar. They also provided full detail re: functionality of each remote and even paired certain items accordingly. During the initial purchase, Corey's knowledge and wealth of information aided in my choice of TVs and soundbars to purchase.
Dave Abraham
19:17 10 Aug 22
Great showroom with lots of options. Delivery and setup were smooth. Theater chairs look great! Can't wait for the first Packer game!
J. B. T.
21:33 12 Jul 22
Second flat panel from BSS since 2017. Needed an addl TV for family room, and went back to BSS in Fredericksburg because of RYAN--great customer service, and very knowledgable! In ADDITION, the price was competitive with big box stores; delivery/basic setup was free, and we got an addl warranty for free!
Dianne Condon
00:43 29 Jun 22
The service was great. Bought a 55 in Samsung TV and I am thoroughly enjoying it.
dean
21:15 29 Apr 22
This was my first time purchasing from Big Screen Store. In the store, Corey was first class and a five star rating! Helped me in my selection decision and was outstanding in every way through my entire store experience, and went out of his way after the delivery to help with a few questions. The product I purchased (NEO QLED) is great and very pleased. My only negative would be in the "setup" process (or lack there of) by delivery team in which I paid $50. for this service. I would still recommend the Big Screen Store and I will purchase there again! (this five star review is for the store, Corey and the product only)Update 4/28 - It has been couple days short of two months and still have not received any paperwork at all from warranty purchase - not impressed whatsoever!
dean
21:09 28 Apr 22
This was my first time purchasing from Big Screen Store. In the store, Corey was first class and a five star rating! Helped me in my selection decision and was outstanding in every way through my entire store experience, and went out of his way after the delivery to help with a few questions. The product I purchased (NEO QLED) is great and very pleased. My only negative would be in the "setup" process (or lack there of) by delivery team in which I paid $50. for this service. I would recommend the Big Screen Store and I will purchase there again! (this five star review is for the store, Corey and the product only)Update - It has been couple days short of two months and still have not received any paperwork at all from warranty purchase - not impressed whatsoever!
Steve Cappendyck
18:34 20 Apr 22
After looking at big screen TVs for the last three years, I finally purchased an 85 in Samsung TV on Saturday at the big screen store in Fredericksburg Central Park .The sales guys were knowledgeable, friendly and engaging in helping me make the right decision for my purchase. No high end sales pressure or trying to upsell a TV or device that I did not want or couldn’t use . These guys were all about customer service and helping you make an educated decision!!!!On Wednesday, Ro & Tyrell were my installers and theses guys were great!!!!I received a call about 45 minutes prior to their arrival and they were on time. Both of my installers were friendly, knowledgeable and very helpful in explaining what they were going to do.Installing the TV took about 30 minutes and these guys even offered to program the TV for me.I could not have asked for a better group of installers like Ro & Tyrell.Altogether the experience of purchasing the TV and having it delivered to the installation process was quick efficient and seamless. All this at a cost that was lower than Costco or Best Buy.Finally, the Big Screen Store helped me all this great customer service ,at a price lower than Best Buy and Costco!!!!!!Steve in Fredericksburg
dean
11:54 30 Mar 22
This was my first time purchasing from Big Screen Store. In the store, Corey was first class and a five star rating! Helped me in my selection decision and was outstanding in every way through my entire store experience, and went out of his way after the delivery to help with a few questions. The product I purchased (NEO QLED) is great and very pleased. My only negative would be in the "setup" process by delivery team in which I paid $50. for this service. I would recommend the Big Screen Store and I will purchase there again!
p. nalls
17:49 08 Mar 22
Very pleased with the TV and soundbar purchased at Big Screen Store in Fredericksburg. The delivery was top notch - they had to haul away a very heavy projection TV setup. Then Ryan dropped by and did the actual setup of the new equipment. Really appreciated how careful everyone was in my home with the delivery and setup. Very nice folks to deal with; highly recommended.
Brian Crothers
20:02 22 Feb 22
The Big Screen Store is my go to place! They have guaranteed pricing so you will get the best price. The most important thing they do is good old fashioned customer service! I will not ever buy or install anywhere else!
Kerry Taylor
19:46 25 Jan 22
Great service and very professional. I would highly recommend your store.
Ralph Kaff
21:02 22 Jan 22
Tyrell and Roshun came to our new office late last Saturday and set up our new equipment. They were extremely patient, helpful and knowledgeable. They even stayed around to make sure we could work the equipment well .. two very impressive employees from an impressive company.
Brian Whited
14:36 15 Jan 22
Showroom experience was great. Easy to compare models and knowledgeable staff. Delivery and install was prompt and professional.
Matthew Johnson
18:25 01 Jan 22
Best customer service and prices on Samsung's. Install team was great too!
Monique Bernardo
11:26 22 Dec 21
This TV is everything they said it would be. The salesmen talked at length with my husband, and explained the different features. My only complaint is the delivery men that were used. My husband was the one who received the t.v. and there were two men. One was trying to move the 85" by himself while the other played on his cell phone. Once my husband asked him why he wasn't helping, the man was rude. I wished he'd gotten the names of the men since one was awesome (and apologized for the other), and the other was useless. I know this rating is on the store itself which is why I gave it 5 stars. I'm hoping the staff from The Big Screen Store will see this and replace the lazy delivery person.
Richard Bergey
23:27 14 Dec 21
I have bought 3 tv's from the big screen store. They are specialists in TV's and provide great customer service. No doubt I'll be back for more TV's in the future.
Steve Levinsohn
20:26 14 Dec 21
The Salesperson was friendly and knowledgeable about the item we were interested in and followed up with us to insure the delivery was smooth and met our needs.
Eric Bell
18:33 14 Dec 21
I had a wonderful experience with purchasing some big screen televisions and stereo equipment, thanks.
Michael Beach
20:37 16 Nov 21
Very professional, not pushy at all. It's clear Mr. Brager has much experience in helping people find their new TVs. Should we need another new one, we'll certainly try here first.
Rebecca Karlstromer
21:26 27 Oct 21
My husband and I were very please with the excellent service we received when going into the Big Screen TV Store. The person was very knowledgeable and we purchased a wonderful television, wall mount & sound bar. Before we had even arrived back home we received a call for delivery the next evening on Friday. We expected it to take longer. The delivery gentlemen were very knowledgeable, efficient and explained everything so that we could enjoy entertainment for the weekend! I will definitely be going here instead of Best Buy. We waited there for 40 minutes with no assistance and made a better decision of where to purchase and spend our money. Thank you for excellent service!!
Noel Ballard
16:46 12 Oct 21
Ed was so knowledgeable and ensured I was getting the best product that fit within my budget and me informed each step of the way.
Charles Caynor
23:34 24 Sep 21
Been doing business with TBSS for many years. I could not be happier. Always the lowest price and exceptional service....I wont go any where else...I have shopped around to keep them honest. Now I dont even waste my time.
Marcia Rinaldi
13:31 18 Aug 21
Very helpful in explaining how each tv works etcvery patience when asked a lot of questions nice to do business with
G. Gordon Nasseri
19:17 06 Jul 21
We've bought a few items from the store over the years. Great sales people, the kind that still remember you after a year. When originally I bought my TV I went with a vendor as I was able to get an employee discount that BSS wasn't able to price match against. However that TV was defective, delivered late, and wasn't able to be replaced (but I would have had to re-order and wait again for the new one). Instead I called my guy at BSS and he got us the new TV delivered and installed within a week.I hope to not need to go visit them any time soon, but they will def be my first stop when I'm looking for a new setup.
Danny Funderburk
15:04 29 Jun 21
Great shopping experience. Ed was very knowledgable and helpful in making the selections. No high pressure, no bait and switch-just very informal and informational.
jason detrick
16:09 28 Jun 21
Overall helpful and straight forward business.. Also let me reschedule with ease when i had something come up last minute..
Charles Walker
00:05 25 Jun 21
Great experience and customer service! Definitely the best store for TVs and sound systems. Jason was an excellent sales rep, and the price was awesome! Way better than the other big stores for service and price.
Rol T
21:59 27 Apr 21
Excellent service from sale to delivery. I was amazed the delivery and set up people taught me more about theTV operation than the salesman. May want to consider a promotion. I give it 5 stars plus!!
Henry Gardner
18:20 20 Apr 21
Sales staff members know their products very well.They give good advice, without a hard sell.Huge showroom to see different models in large sizes.Too bad they are ending their representation of Stressless chairs from Norway, the best chairs for sore backs, and very handsome. Choose your own model and size—they come in small, medium, and large, pick the type leather and color you like, and wait for a custom chair you helped design, and that fits you.
Corey Peterson
21:45 24 Mar 21
The guys at the store were very knowledgeable and a blast to wrap with! It didn’t take much time to dial in the TV I was looking for. The financing option was a piece of cake as well. I won’t bye a TV from anywhere else.
Mark Smith, Sr
01:08 10 Mar 21
Wonderful experience. They are experts in there products. (Especially Ed Hodge manager.) Totally honest and caring. Even after the sale they are there for you. Hats off to the entire crew from sale to delivery to follow up.Peace.Mark Smith
Drew Winneberger
15:59 22 Feb 21
In-store experience was very good. Salesman was very knowledgeable. Doubling the factory warranty is a nice feature. Next day delivery scheduling was easy.
Tgcitw1
16:01 15 Feb 21
The Big Screen store isn’t your traditional brick and mortar store. They offer top notch service with a personal touch that is rarely seen in business anymore. My local BSS has had the same two gentleman working there for the last 4 years. They know who me and my wife are, and they go out of their way to be supportive and dedicated to our needs when we’re in the market for electronics or furniture.My big screen TV, my living room set, my Bose sound bar and multiple Bose receivers have come from TBSS. This weekend we finally updated the furniture in our media room with the set that we have been admiring for the last 8 months. As always the service was spectacular and the price is always the best for their top tier furniture. My furniture arrives this week but here is some of my purchases that I made in the past that were absolutely perfect from buying to delivery! I wouldn’t shop anywhere else!
Vaughn Watts
18:41 29 Dec 20
Great place with great people working there. The sales people are very knowledgeable and helpful, they make the TV buying experience that much better. Everything from the purchase to delivery was smooth, I would definitely recommend buying your next TV or entertainment system here. Last year I purchased the 65in QLED, this year I upped my game and purchased the 85in QLED, what a huge difference, it’s like having a movie theater in my living room.
Stan Norman
18:10 22 Dec 20
the shopping experience was excellent. coordination and scheduling of delivery was a problem. after installation a minor problem was discovered but for the most part installation was smooth, quick, and thorough. love the product.
Ken Wagner
14:44 17 Dec 20
We shopped around and got out big screen TV, sound bar, couch, and TV stand at the Big Screen Store. The staff took time to explain to us the difference between various models of big TVs and helped us decide which model was best for us - and it was not the most expensive one but it was the right one for us. Would recommend to a friend and will shop there again.
Bob Fredericks
16:41 09 Dec 20
Very knowledgeable and helpful staff with items in stock not available at other stores; e.g. Best Buy. Also sales staff are ready and available to assist customers. There’s nobody on the floor at many other similar stores. Delivery of the product was accomplished professionally and as promised.
richard carroll
12:57 09 Dec 20
From entering the Big Screen Store we felt at ease. Our sales representative (Ed) provided multiple TV options for our budget. He was so patient with our questions and stayed with us until we made a decision. Continuing after the sale, delivery and installation went off without a hitch. By the way, the two installation professionals were extremely helpful at no time did we feel rushed or pressured. Explaining how the remote works with our sound system was above and beyond. Thank you for the overall support throughout the purchase, delivery, and installation. We look forward to visiting again!
Donnie Taylor
23:37 01 Dec 20
Ed Hodge was very knowledgeable and put us at ease making this purchase, also the price matching makes it a deal you can't pass up
Derrek Meath
02:06 14 Nov 20
Big screen store and their install team were great! Got me added in on a Saturday and took good care of my mounting! Gonna get my theater room TV from them as well!
Rene Lee
09:19 11 Sep 20
We had a great experience at this store. Not pushy at all. Explained everything and took their time with us. Priced checked with other stores to ensure we got the lowest price.R.L.
Tim Simmons
22:20 10 Sep 20
Good job! Very informative and courteous. The TV and consoles look great. Good quality product and great sales staff.