1485 Carl D. Silver ParkwayFredericksburg, VA 22401
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|Monday||11:00 AM - 7:00 PM|
|Tuesday||11:00 AM - 7:00 PM|
|Wednesday||11:00 AM - 7:00 PM|
|Thursday||11:00 AM - 7:00 PM|
|Friday||11:00 AM - 7:00 PM|
|Saturday||11:00 AM - 7:00 PM|
|Sunday||12:00 PM - 5:00 PM|
- Fredericksburg, VA
21:15 29 Apr 22
This was my first time purchasing from Big Screen Store. In the store, Corey was first class and a five star rating! Helped me in my selection decision and was outstanding in every way through my entire store experience, and went out of his way after the delivery to help with a few questions. The product I purchased (NEO QLED) is great and very pleased. My only negative would be in the "setup" process (or lack there of) by delivery team in which I paid $50. for this service. I would still recommend the Big Screen Store and I will purchase there again! (this five star review is for the store, Corey and the product only)Update 4/28 - It has been couple days short of two months and still have not received any paperwork at all from warranty purchase - not impressed whatsoever!
21:09 28 Apr 22
This was my first time purchasing from Big Screen Store. In the store, Corey was first class and a five star rating! Helped me in my selection decision and was outstanding in every way through my entire store experience, and went out of his way after the delivery to help with a few questions. The product I purchased (NEO QLED) is great and very pleased. My only negative would be in the "setup" process (or lack there of) by delivery team in which I paid $50. for this service. I would recommend the Big Screen Store and I will purchase there again! (this five star review is for the store, Corey and the product only)Update - It has been couple days short of two months and still have not received any paperwork at all from warranty purchase - not impressed whatsoever!
11:54 30 Mar 22
This was my first time purchasing from Big Screen Store. In the store, Corey was first class and a five star rating! Helped me in my selection decision and was outstanding in every way through my entire store experience, and went out of his way after the delivery to help with a few questions. The product I purchased (NEO QLED) is great and very pleased. My only negative would be in the "setup" process by delivery team in which I paid $50. for this service. I would recommend the Big Screen Store and I will purchase there again!
17:49 08 Mar 22
Very pleased with the TV and soundbar purchased at Big Screen Store in Fredericksburg. The delivery was top notch - they had to haul away a very heavy projection TV setup. Then Ryan dropped by and did the actual setup of the new equipment. Really appreciated how careful everyone was in my home with the delivery and setup. Very nice folks to deal with; highly recommended.
20:02 22 Feb 22
The Big Screen Store is my go to place! They have guaranteed pricing so you will get the best price. The most important thing they do is good old fashioned customer service! I will not ever buy or install anywhere else!
19:46 25 Jan 22
Great service and very professional. I would highly recommend your store.
21:02 22 Jan 22
Tyrell and Roshun came to our new office late last Saturday and set up our new equipment. They were extremely patient, helpful and knowledgeable. They even stayed around to make sure we could work the equipment well .. two very impressive employees from an impressive company.
14:36 15 Jan 22
Showroom experience was great. Easy to compare models and knowledgeable staff. Delivery and install was prompt and professional.
18:25 01 Jan 22
Best customer service and prices on Samsung's. Install team was great too!
11:26 22 Dec 21
This TV is everything they said it would be. The salesmen talked at length with my husband, and explained the different features. My only complaint is the delivery men that were used. My husband was the one who received the t.v. and there were two men. One was trying to move the 85" by himself while the other played on his cell phone. Once my husband asked him why he wasn't helping, the man was rude. I wished he'd gotten the names of the men since one was awesome (and apologized for the other), and the other was useless. I know this rating is on the store itself which is why I gave it 5 stars. I'm hoping the staff from The Big Screen Store will see this and replace the lazy delivery person.
23:27 14 Dec 21
I have bought 3 tv's from the big screen store. They are specialists in TV's and provide great customer service. No doubt I'll be back for more TV's in the future.
20:26 14 Dec 21
The Salesperson was friendly and knowledgeable about the item we were interested in and followed up with us to insure the delivery was smooth and met our needs.
18:33 14 Dec 21
I had a wonderful experience with purchasing some big screen televisions and stereo equipment, thanks.
20:37 16 Nov 21
Very professional, not pushy at all. It's clear Mr. Brager has much experience in helping people find their new TVs. Should we need another new one, we'll certainly try here first.
21:26 27 Oct 21
My husband and I were very please with the excellent service we received when going into the Big Screen TV Store. The person was very knowledgeable and we purchased a wonderful television, wall mount & sound bar. Before we had even arrived back home we received a call for delivery the next evening on Friday. We expected it to take longer. The delivery gentlemen were very knowledgeable, efficient and explained everything so that we could enjoy entertainment for the weekend! I will definitely be going here instead of Best Buy. We waited there for 40 minutes with no assistance and made a better decision of where to purchase and spend our money. Thank you for excellent service!!
16:46 12 Oct 21
Ed was so knowledgeable and ensured I was getting the best product that fit within my budget and me informed each step of the way.
23:34 24 Sep 21
Been doing business with TBSS for many years. I could not be happier. Always the lowest price and exceptional service....I wont go any where else...I have shopped around to keep them honest. Now I dont even waste my time.
13:31 18 Aug 21
Very helpful in explaining how each tv works etcvery patience when asked a lot of questions nice to do business with
18:38 27 Jul 21
Ed and Corey were very helpful. Very happy with my purchase.
G. Gordon Nasseri
19:17 06 Jul 21
We've bought a few items from the store over the years. Great sales people, the kind that still remember you after a year. When originally I bought my TV I went with a vendor as I was able to get an employee discount that BSS wasn't able to price match against. However that TV was defective, delivered late, and wasn't able to be replaced (but I would have had to re-order and wait again for the new one). Instead I called my guy at BSS and he got us the new TV delivered and installed within a week.I hope to not need to go visit them any time soon, but they will def be my first stop when I'm looking for a new setup.
15:04 29 Jun 21
Great shopping experience. Ed was very knowledgable and helpful in making the selections. No high pressure, no bait and switch-just very informal and informational.
16:09 28 Jun 21
Overall helpful and straight forward business.. Also let me reschedule with ease when i had something come up last minute..
00:05 25 Jun 21
Great experience and customer service! Definitely the best store for TVs and sound systems. Jason was an excellent sales rep, and the price was awesome! Way better than the other big stores for service and price.
21:59 27 Apr 21
Excellent service from sale to delivery. I was amazed the delivery and set up people taught me more about theTV operation than the salesman. May want to consider a promotion. I give it 5 stars plus!!
18:20 20 Apr 21
Sales staff members know their products very well.They give good advice, without a hard sell.Huge showroom to see different models in large sizes.Too bad they are ending their representation of Stressless chairs from Norway, the best chairs for sore backs, and very handsome. Choose your own model and size—they come in small, medium, and large, pick the type leather and color you like, and wait for a custom chair you helped design, and that fits you.
21:45 24 Mar 21
The guys at the store were very knowledgeable and a blast to wrap with! It didn’t take much time to dial in the TV I was looking for. The financing option was a piece of cake as well. I won’t bye a TV from anywhere else.
Mark Smith, Sr
01:08 10 Mar 21
Wonderful experience. They are experts in there products. (Especially Ed Hodge manager.) Totally honest and caring. Even after the sale they are there for you. Hats off to the entire crew from sale to delivery to follow up.Peace.Mark Smith
15:59 22 Feb 21
In-store experience was very good. Salesman was very knowledgeable. Doubling the factory warranty is a nice feature. Next day delivery scheduling was easy.
16:01 15 Feb 21
The Big Screen store isn’t your traditional brick and mortar store. They offer top notch service with a personal touch that is rarely seen in business anymore. My local BSS has had the same two gentleman working there for the last 4 years. They know who me and my wife are, and they go out of their way to be supportive and dedicated to our needs when we’re in the market for electronics or furniture.My big screen TV, my living room set, my Bose sound bar and multiple Bose receivers have come from TBSS. This weekend we finally updated the furniture in our media room with the set that we have been admiring for the last 8 months. As always the service was spectacular and the price is always the best for their top tier furniture. My furniture arrives this week but here is some of my purchases that I made in the past that were absolutely perfect from buying to delivery! I wouldn’t shop anywhere else!
18:41 29 Dec 20
Great place with great people working there. The sales people are very knowledgeable and helpful, they make the TV buying experience that much better. Everything from the purchase to delivery was smooth, I would definitely recommend buying your next TV or entertainment system here. Last year I purchased the 65in QLED, this year I upped my game and purchased the 85in QLED, what a huge difference, it’s like having a movie theater in my living room.
18:10 22 Dec 20
the shopping experience was excellent. coordination and scheduling of delivery was a problem. after installation a minor problem was discovered but for the most part installation was smooth, quick, and thorough. love the product.
14:44 17 Dec 20
We shopped around and got out big screen TV, sound bar, couch, and TV stand at the Big Screen Store. The staff took time to explain to us the difference between various models of big TVs and helped us decide which model was best for us - and it was not the most expensive one but it was the right one for us. Would recommend to a friend and will shop there again.
16:41 09 Dec 20
Very knowledgeable and helpful staff with items in stock not available at other stores; e.g. Best Buy. Also sales staff are ready and available to assist customers. There’s nobody on the floor at many other similar stores. Delivery of the product was accomplished professionally and as promised.
12:57 09 Dec 20
From entering the Big Screen Store we felt at ease. Our sales representative (Ed) provided multiple TV options for our budget. He was so patient with our questions and stayed with us until we made a decision. Continuing after the sale, delivery and installation went off without a hitch. By the way, the two installation professionals were extremely helpful at no time did we feel rushed or pressured. Explaining how the remote works with our sound system was above and beyond. Thank you for the overall support throughout the purchase, delivery, and installation. We look forward to visiting again!
23:37 01 Dec 20
Ed Hodge was very knowledgeable and put us at ease making this purchase, also the price matching makes it a deal you can't pass up
14:42 18 Nov 20
Nice people. and good service during delivery. reasonable price.
02:06 14 Nov 20
Big screen store and their install team were great! Got me added in on a Saturday and took good care of my mounting! Gonna get my theater room TV from them as well!
09:19 11 Sep 20
We had a great experience at this store. Not pushy at all. Explained everything and took their time with us. Priced checked with other stores to ensure we got the lowest price.R.L.
22:20 10 Sep 20
Good job! Very informative and courteous. The TV and consoles look great. Good quality product and great sales staff.
16:27 10 Sep 20
I was given assistance with features and selection to meet my needs. I was not pressured to purchase a tv because of a higher price. It was a great experience and we are very satisfied with our new tv.
16:18 10 Sep 20
The store is well stocked and the staff are knowledgeable. The customer service is top rate before and after sale. I highly recommend this store.
16:13 10 Sep 20
It's hard to go somewhere and find someone that actually knows about TVs anymore. Best Buy and some of the big box stores have people that are trained to touch on the bullets, but they generally don't know about TVs all that much. When I walked into the Big Screen store all their lighting is setup in a more realistic manner and the TVs are setup in such a way that you can actually compare them side by side. I had a great experience from walking in, to ordering, to receiving the TV. I had always avoided going here because I assumed their prices were higher. I should have actually looked into that earlier. There prices are basically the same as other places and their service is much better.
Dr. John H. Bridges III
11:36 28 Jul 20
Exceptional customer service! I have been evaluating big screen televisions this past year as a replacement for our 73” DLP previously purchased at the Big Screen Store. While I had numerous anxieties associated with type, rating, and level, each inquiry was responsive and reassuring. This purchase is our third from the Big Screen Store based on return on investment and professionalism.
22:56 10 Jun 20
Corey is an outstanding sales rep. He was knowledgeable about the products and the Big Screen Store will beat any price from a big box store. I highly recommend them and stop by and see Corey and the gang, they will treat you right and you won’t be disappointed.
18:24 10 Jun 20
Corey Drake at the Fredericksburg store went above and beyond to make us happy. The Big Screen Store has the best TV’s and the best TV seating and stands at the best prices. We love that store.
15:05 10 Jun 20
The folks at the store are more than helpful and great knowledge. Not pushy sales, he explained everything well and answered all of my questions. Delivery guys were great, nice and clean install of my television and helped walk me thru the setup. Great place, I will be back and would highly recommend them.
22:35 03 Apr 20
Awesome experience..very knowledgeable and friendly staff. Really good deals that are more affordable than most other stores.
21:21 03 Apr 20
Purchased an 82" Samsung Q60R from The Big Screen store in Fredericksburg recently. The entire process could not have been any easier. Ed, my salesman, was very professional and knowledgeable. I had previewed what I wanted on their website, called the local store, worked with the salesman and did the entire purchase over the phone. Payment was just as easy. They sent me an invoice via PayPal that made payment a snap. Arranged for delivery ... received a call asking if they could deliver it 3-days early ... why yes, yes you can! Awesome experience all around. Would definitely recommend The Big Screen Store to family and friends.
21:02 03 Apr 20
Knowledgeable staff and great pricing on best brand name electronics available.My Father-in-law purchased from the store a couple of years ago. When my old DLP died I knew I would be going there to give them a try as well and we were not disappointed. We both can be difficult from time to time to please but when you offer superior products, provide the lowest prices possibly and provide great customer service it's a win win for everyone.
12:26 19 Mar 20
Friendly staff and very knowledgeable. We were there for over an hour...just left Best Buy where we got no help at all. At the Big Screen Store, they answered every question and provided information we did not know to ask about. Definitely going to purchase here. Great place..
15:25 13 Mar 20
great staff knowledge of their products and competition offerings professional. Great experience.
03:18 11 Feb 20
Bought the Samsung QLED 65" 8K Q900 at a much better price than Best Buy & Amazon (+$700 cheaper). For the price, the warranty is as good as Costco's but much better than Best Buy. Unfortunately, Costco doesn't sell this particular model. The salesperson at BSS was very knowledgeable about their products and very patient..., did not pressure me..., like a car salesperson. Sadly, the Best Buy salesperson wasn't fully trained on the product--not an SME. The individual had to rely on the Best Buy website to answer my questions--not cool, very frustrating. The television is remarkable..., still no buyer's remorse.
07:49 05 Feb 20
I purchased two TVs (82" and 58") for a great price! Friendly and informative experience...thanks, Ryan! The installation was professional and FAST...thanks Romeo and Terrell! The Big Screen Store has a large selection and great prices.
19:43 03 Jan 20
I purchased a 65” Samsung TV at a great price and it was delivered and installed very professionally on the day promised. I’m very happy with The Big Screen Store.
01:39 12 Dec 19
My son recommended Big Screen TV. I bought 2 Big Screen TVs by Samsung within the past year. Big Screen staff do a great job to quickly learn their customers and assist them in making the best choice in TVs. They carry a variety of TVs including highest quality, price match and provide excellent customer service.
19:48 09 Dec 19
Saw the ad on Tv for a 82 inch smart tv and get a free 58 inch smart tv . Even though the sales guy keep trying to up sale me , I stuck to what I went there for. Great deal and quality is very good !
18:53 09 Dec 19
Excellent quality and service, its were you shop if you can afford the best.
21:23 13 Nov 19
Very professional staff, great TV and furniture options!
18:28 13 Nov 19
Have purchased TV's and furniture from this store and Jason over the past 25 years. Love the service, love the TV's and furniture. Can't say enough good about them.
20:14 02 Oct 19
I love my TV. Corey was great!
17:13 20 Sep 19
Recently my husband and I purchased a television set from the Big Screen Store in Fredericksburg, VA. Mr. Ryan Whiting was the salesperson who helped us with the purchase. Ryan is polite, helpful, courteous, and knowledgeable about the products in the store. When we encountered a problem with the coding for the Comcast controller as it relates to the sound bar, Ryan took it upon himself to trouble shoot the problem. He stopped by our home on two occasions to resolve the issue. We can't say enough good things about Ryan Whiting, except to repeat our sincere thanks for his making it all turn out right!
03:04 18 Aug 19
Cory gave us excellent service and he was very knowledgeable. We never felt pressured to purchase anything but ended up returning twice to buy a leather recliner sofa and 60” flatscreen.
22:44 14 May 19
Corey was very nice and the delivery was excellent. I would recommend to everyone looking for a new television
19:00 26 Apr 19
Good staff. Easy to work with. Appreciate they stick with one brand (samsung).
17:31 05 Apr 19
Good selection of TVs and we are very pleased with the one we decided to purchase. They only have TV stands/cabinets that are of high quality craftmanship and made in the US. Definately plan to purchase TVs from the the Fredericksburg store in the future.
16:25 05 Apr 19
For our new home, which includes a "theater" room we purchased a Samsung 75" and for our new living room a 65" model. We found that with The Big Screen Store, we got the benefits of great pricing and exceptional customer service. In the store we were guided without any pressure by several helpful associates -- all well informed and seeking to genuinely direct us to the best solution. Once purchased, the TVs were delivered the next day and installed the same afternoon. I recommend them without reservation.
02:33 04 Feb 19
My experience with the Big Screen Store was totally outstanding from start to finish. I met with one of the salespersons Mr. Ed Hodge and was blown away by his knowledge of the tv’s and accessories. He walked me through the various televisions and options each provided, which help make my choice of purchasing a television and sound bar, much more informed. I was confident that I was purchasing the components I wanted without any buyers remorse. After the TV was delivered the closer of the deal and most important part was the installation of the components I purchased, and the service provided by the installer Mr.Romeo Patterson and associate Dre, of RSP Solutions was nothing short of professional. They discussed the possible installation location over my fireplace and offered sound logical suggestions. The results was a perfect setup that impressed me and I am sure will impress my guest. Because of the install, which I feel is just as important as the purchase; I will definitely use the Big Screen Store again.
03:14 16 Dec 18
Excellent store and alternative to bestbuy/other big box retailers. I'll keep it short and simple. Excellent customer service, Ryan extremely knowledgeable of products offered at store and beyond. Gives honest input about products, relaxed sales approach no hounding. Best warranty options I could find. This is the place to buy a big screen TV for sure.
17:14 11 Dec 18
My second purchase from the Big Screen Store was as good if not better than the first. They listened to what I wanted and made several recommendations for me to research on my own. Then if I liked one of their recommendations, all I had to do was call and make my purchase over the phone. I ordered the next day and I received EXACTLY what I wanted the following day. No pressure sales, just professional assistance. The delivery team was courteous and conducted the delivery with care. You will not find a better store to buy your next TV than "The Big Screen Store."
23:34 27 Nov 18
We were very satisfied with our purchase. The salesmen were very patient with answering our many questions as well as explaining everything to us. When I did have an issue, they took care of it right away. They seem genuinely concerned with customer satisfaction, right up to the owner. Pleasant experience and we'll be back when we buy our next television.
16:23 27 Nov 18
I purchased a Samsung 65” curved TV. It was delivered and set up the following day. Although I wasn’t charged for set up the technicians did it anyway. I am extremely pleased with The Big Screen store and will purchase my next TV from them.
16:25 27 Oct 18
Best source for Samsung Big Screen. Knowledgeable staff competitive prices
17:18 21 Oct 18
I've bought at least three TVs, a sound bar and a cabinet from these guys and all service, advice and component reliability were outstanding!
18:25 20 Sep 18
Ed Hodge is my guy at this store. While I have not made all of my TV purchases here they are always my first stop when ever I need a new screen. Very happy with the TV I bought a few months ago. Professional Saturday delivery. Great advice, no pressure and very friendly. I cant recommend enough.
22:50 31 Aug 18
Ryan was very helpful in helping my mother select a Samsung TV. He was very patient as she is not very good with electronics. I highly recommend this store and can't compliment Ryan enough! I'll be back for for my big screen!
15:41 22 Aug 18
Bought a 55 inch QLED from Corey. He was able to get it for me delivered when it was convenient for us. He also provided best guidance when it came to deciding which TV to purchase. Thank you for your dedication. You rarely get this level of customer service nowadays... especially from any online retailer or even Best Buy.