Westminster, MD

The Big Screen Store

the big screen store westminister md

Westminster, MD

1030 Baltimore Blvd
Westminster, MD 21157
Phone: 410-871-2601

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Monday11:00 AM - 7:00 PM
Tuesday11:00 AM - 7:00 PM
Wednesday11:00 AM - 7:00 PM
Thursday11:00 AM - 7:00 PM
Friday11:00 AM - 7:00 PM
Saturday11:00 AM - 7:00 PM
Sunday12:00 PM - 5:00 PM

  • Westminster, MD

addison scott
addison scott
03:17 27 Jul 21
My experience with Alan at the Big Screen Store in Westminster has been nothing but EXCELLENT. I was half way into the store when Alan walked right over to me and offered me his assistance. I had done research and told him what model television I was looking for and he took me right to the display model. He did not try to up brand me, but gave me valuable advice on setting up and getting the most out of the unit. He made the purchase easy and the deal was all done in under a half an hour. I ran into a snag in the set up of the set. I called Alan he promptly answered, and walked through the process to help me finish my set up. The Big Screen Store offers something that I've not seen in many years from a large store, EXCELLENT CUSTOMER SERVICE. Dealing with them as compared to Best Buy is like night and day. The last TV I bought from them lasted over 16 years. Knowing Alan is there to help me through any problems I might encounter make me feel very comfortable about my purchase.Scotty
Julie Gesterling
Julie Gesterling
22:57 01 Jul 21
Chris is an amazing manager who takes care of you even after you have moved from the east coast to the west coast. Chris has not only taken my calls for help twice from California, but he sent me the part number so I could locate the correct cable for my 75" TV. If you want excellent customer service that follows you everywhere, you want to go here. Thank you Chris! You go above and beyond.
Marc Scott
Marc Scott
15:00 29 Jun 21
Fantastic experience! Jason was friendly and knowledgeable. Very quickly showed us what we were looking for and got a delivery date that worked out fantastically for our move.
Joseph Kreft
Joseph Kreft
23:17 16 Jun 21
I would highly recommend The Big Screen Store. Alan greeted us as we entered and asked questions to better understand our needs. We had checked competitors pricing and the Big Screen Store was our choice. It was a extremely pleasant experience dealing with Alan. He has been in the business for years and his knowledge and follow up are excellent. Any questions about our TV and Sound System after delivery were quickly answered. The delivery and setup process was quick and professional.
Sharon Saal
Sharon Saal
20:23 09 Jun 21
Excellent service. Chris takes time to explain every thing about TVs. Helps you make decision but no hard sell. Installation and technical support remarkable. Never get this kind of service and support at big box stores.Have already recommended to others.
Paula S.
Paula S.
11:54 26 May 21
I was comparison shopping online for a Samsung television and I had in mind which make and model I wanted. Since I had considered traveling to a big box store but then a friend shared she had a very positive experience with The Big Screen Store which was close to my work. I stopped in during my lunch hour and Chris was extremely helpful in showing me the features of the model I was interested in as well as some comparable models. I ended up buying the model I originally wanted, and Chris arranged for delivery the next day. The delivery men were quick, courteous, efficient and came on time! I am very pleased and would recommend this store to anyone who is in the market for a new television!
M W Krieger Jr
M W Krieger Jr
20:45 05 May 21
Did everything that was promised and more. Been helpful even after the delivery.I normally don’t give perfect scores but if here is always an exception.
Michael Bangs
Michael Bangs
01:33 31 Mar 21
I stopped in the store and Alan was very helpful with every question I had. I left the store and communicated via email with him for some more questions and placed an order Friday evening at 6pm. The buying process was simple (also cheaper than anywhere else) and the TV was delivered Saturday at 9am, way faster than any box store. The delivery guys were very professional, verified the TV worked, put it back in the box and were gone within 20 minutes.I highly recommend The Big Screen Store to anyone looking for a new TV!
scott mcdowell
scott mcdowell
03:05 23 Mar 21
Let me just start by saying it was an absolute joy working with Chris.For several minutes answering all questions I had and guiding me in the right direction to purchase my new TV and sound bar.Not only was i 100% satisfied with my choice of a new Samsung TV andsound bar.But I was also impressed with how responsive he was When calling With other questions. Me and my wife were very pleased with our choice of a top of the line product at the best possible price guaranteed. Chose my products and received both next day.I couldn't recommend this store more to anyone who is looking to boost their home entertainment needs.
Robert Wilson
Robert Wilson
03:33 14 Feb 21
Chris at the Westminster store is excellent at making the experience great. Compared to the other big box stores he is such a pleasure to deal with. We are working with him to renovate our existing theater room and he has been a huge help in this process. We have purchase AVR, TV and sound bar so far. We plan on using him for all our viewing needs in future too.
Peter Schlossenberg
Peter Schlossenberg
18:12 04 Feb 21
Knowledgeable friendly staff with great products! Very competitive prices to match any competition but with next day delivery! The service is top notch. I needed to reschedule delivery and include pick up of my current big screen tube tv and they were very flexible. I would definitely make another purchase with them and refer friends and family.
jhlarrimore
jhlarrimore
15:28 03 Feb 21
Chris helped me pick out a perfect sofa in store: when it didn't fit the staircase, Alan helped me swap it for the second best option, no problem. Not pushy at all and just wanted to deliver the info. Great experience and service—will definitely go back for TVs.
John Norton
John Norton
19:27 19 Jan 21
Jason was very patient with my many questions and had answers to all of them. He made it easy to make the right selection for my TV, installation and home setting. I am very happy with my TV and its picture, sound, etc. I recommend Jason for anyone needing information to make the right selection for their specific situation.
monica Daye
monica Daye
21:30 05 Jan 21
I had a great experience from the salesman Ed at the Fredericksburg location to the installers Romeo and Terrell. They were kind, courteous, polite and professional. They came in and got to work! They were done in no time!!. I’m very pleased!
Debbie Eppley
Debbie Eppley
17:23 02 Dec 20
Jason is very good at his knowledge of TVs. All questions answered directly to our circumstances. Was not pushy or expected us to buy above our means. Very friendly. We would recommend Jason every day all day.Installers were very efficient and friendly also. Thank You
Deborah Hoover
Deborah Hoover
15:17 27 Nov 20
Moved to this area in the fall and needed 2 new TVs. Jason and his colleagues were the best! We had great service, excellent recommendations on the TVs and sound bars, and best of all - pricing that couldn’t be beat elsewhere. The installers were prompt, courteous, and fast. If I ever need another TV, I won’t shop anywhere else.
v k
v k
01:04 27 Nov 20
Good people at the Westminster store. Solid, knowledgeable, quality honest salesmen. These guys are everything other salesmen are not. I have 100% confidence in their honesty and are dedicated to customer service. Their ethics are second to none and if you do end up having an issue, they will fix it as it should be instead of trying to wear the customer down until they give up, like unfortunately, we as customers have come to expect from most service and retail locations. If these people sell it, I would buy from them instead of anywhere else. Electronics, furniture, mattresses, etc. Chris and Allen are simply put... exceptional.
Adrian Yancey
Adrian Yancey
18:12 20 Nov 20
I have been going to the Westminster location for the big screen store for about 2 years now. Chris and Alan have helped me the times I have visited the establishment. I have never felt more welcomed, more appreciated and more valued as a customer in a very long time. The Big Screen Store as a whole, and these two professional gentlemen specifically, know customer service, and I will be with them for the foreseeable future. Kind, caring and good at their jobs. They both remember me by my face and by my name, this is extremely important to me. I have purchased two great big screen televisions, and I just had a fantastic recliner delivered to my residence. I take customer service seriously, and so do these gentlemen. The chair was delivered when scheduled, by two experienced professional technicians, on the day I was told. If you want great service, great value and a positive customer/salesmen experience, please do yourself a favor and see my friends at the Westminster store. You will truly thank me later. I appreciate you Chris and Alan, I will see you soon for my next chair and or television.
Campus Kathy
Campus Kathy
15:12 11 Nov 20
Total experience was super. Alan was great doing the purchase and the installer was was outstanding and very professional. Great experience and would gladly recommend you to anyone.Thanks
R Ras
R Ras
14:08 03 Nov 20
Chris is very knowledgeable and helpful. We purchased over the phone due to Covid and it he returned calls quickly and followed up to make sure everything went smoothly. It was our 4th purchase with Chris. Great service!
Galen Roop
Galen Roop
02:27 28 Oct 20
When it came time to buy another tv for the house we went back to Chris at the big screen store in Westminster. From the sale to the install it was an absolutely awesome experience,.My wife and I wouldn’t think of going anywhere else!Galen and Cindy Roop
matt strine
matt strine
21:23 26 Oct 20
Great price, great service, they price matched Best Buy! Sales staff extremely knowledgeable.
Nancy Damiano
Nancy Damiano
11:47 21 Oct 20
Great service and fair prices.
Vladdy
Vladdy
04:08 11 Oct 20
I called TBSS to purchase a new TV because Best Buy cancelled my order abruptly with no explanation. I called and spoke to Alan who was very helpful from the start and had excellent knowledge of everything I asked. Not only does this company have great prices but offers great warranty and can deliver very quickly. I am looking forward to my installation next week!
Bob Staudenmeier
Bob Staudenmeier
13:59 14 Jul 20
My experience with all the folks at the Big Screen store was outstanding from start to finish. Chris was the first to reply to me once I emailed a few questions. His historical knowledge within the company helped me because I had purchased a TV and cabinet from them 17 years ago so he was familiar with my setup and what would work for the new TV. Alan helped close the deal once i visited the store. The delivery, and removal of the giant 65 inch full tube tv went smoothly.Big shout out to Romeo and his son who installed the TV precisely in the exact spot that was needed between the existing cabinet and above the new table. He was even able to have the bracket reach out 28 inches to match flush with the cabinet.
Jim Rund
Jim Rund
16:20 10 Jun 20
I bought an 82" from the Big Screen Store in Westminster. I worked with Jason whom I've worked with before on a previous purchase. He is very knowledgeable and the whole process was very smooth. I would highly recommend this store and nothing beats the quality of a Samsung TV.
Judy Carrigan
Judy Carrigan
15:58 10 Jun 20
I needed a new TV console. I contacted the Big Screen Store via live chat on their web page before heading to the store in Westminster, Maryland. After chatting with Chris I decided to head to the store. Chris met me as soon as I got there and showed me what they had, then left me to look around. No pushy sales pitches. He gave me time to look around and then answered my questions. He was more like a friend helping a friend, not someone trying to make a sale. I found a great looking TV console. Chris processed the paperwork, and I was out the door in record time. If you are looking for anything that has to do with entertainment in your home, a TV, TV console, recliners (they have real nice ones), the Big Screen Store is the place to go. And if you happen to go to the store in Westminster, Maryland, ask for Chris. He is very knowledgeable, professional, and friendly.
Michael Zeydelis
Michael Zeydelis
15:09 10 Jun 20
#1 service, #1 delivery and great salesperson no questions asked. Prices are very good and warranty double then other stores.TV was properly tested before delivery guys left.Thank you
Igor Sokolov
Igor Sokolov
15:06 10 Jun 20
Very happy with my purchase! Jason was very knowledgeable! Great price and TV was delivered/inspected within few days! Definitely coming back!
Keith Frampton
Keith Frampton
21:50 10 Apr 20
Very knowledgeable staff both before the purchase as well as afterwards. Happy with my new 65" TV.
Weller Home
Weller Home
11:34 11 Mar 20
The Big Screen Store had the quality and style TV hutch we wanted. Alan Hinkle, sales person, expedited delivery to the TBSS and had it immediately delivered to our home. Delivery personnel were competent, obliging and politic. Alan worked hard to get us the hutch as quickly as possible and provided constant feedback to us on his progress in doing so.. He is an outstanding representative for TBSS and should be complemented and rewarded for same.
Beverly Roeder
Beverly Roeder
19:42 03 Mar 20
The salesman I worked with was Alan Hinkle, He was great to work with - knowledgeable and professional. He helped me select a TV suitable for my room size and budget. This is my second purchase from the Big Screen Store. I will definitely go back for future purchases.
Thomas Sprinkle
Thomas Sprinkle
13:09 12 Feb 20
Do your self a favor when looking to purchase your next TV. Deal with the Pros at the Big Screen Store (Westminster). From selection to installation they are just simply the best.
amanda CASSIDY
amanda CASSIDY
03:15 10 Feb 20
Really great experience from beginning to end. Chris was knowledgeable, friendly, and easy to work with (even when I had to reschedule) and the movers were very professional nice guys. They hauled away my old TV, too. Great management & I feel like they care about customers. I love my TV and if I ever have problems with it, I'm very confident in this store!
Debra Pearlman
Debra Pearlman
12:42 05 Feb 20
Great knowledge about their products and how all this technology works. Did not try to oversell or up sell me. Delivered and set-up system on time and as expected. Overall, they were great to work with and made buying my first major television purchase easy.
James Parker
James Parker
14:12 23 Jan 20
Got an 82" Samsung TV here. Was a lot cheaper than Amazon and the other stores. Salesman knew what he was talking about. Delivery was quick and professional. Guy set everything up, and took away all the trash.
Debbie Rhoten
Debbie Rhoten
14:53 15 Jan 20
He was very friendly and showed us many options in our price range without pressure to purchase any of the televisions. We'll be going back for a new couch soon!
amanda CASSIDY
amanda CASSIDY
12:13 05 Jan 20
Really great experience from beginning to end. Chris was knowledgeable, friendly, and easy to work with (even when I had to reschedule) and the movers were very professional nice guys. They hauled away my old TV, too. Great management & I feel like they care about customers. I love my TV and if I ever have problems with it, I'm very confident in this store!
Debbie Rhoten
Debbie Rhoten
14:56 04 Jan 20
Chris was very friendly and showed us many options in our price range without pressure to purchase any of the televisions. We'll be going back for a new couch soon!
Chad s
Chad s
19:16 09 Dec 19
Great theatre type seating. Delivered and set up when promised.
Michael Keller
Michael Keller
17:28 09 Dec 19
Great experience even though I was buying a smaller, bug screen.
Justin O'Connor
Justin O'Connor
11:39 08 Jul 19
Chris @BSS is outstanding to work with. He works within your budget and gives you actual product experience recommendations based on your room needs. Very happy with our 65 and 75 inch TV purchases from them!
John Cady
John Cady
02:02 03 Jun 19
Our Salesman was Alan Hinkle, outstanding. Answered all our questions, helped us in choosing exactly what we needed in a new 65" Samsung TV. Can not recommend him high enough. Thank you for your time and expertise.
John Cady
John Cady
02:02 03 Jun 19
Our Salesman was Alan Hinkle, outstanding. Answered all our questions, helped us in choosing exactly what we needed in a new 65" Samsung TV. Can not recommend him high enough. Thank you for your time and expertise.
Carol Green
Carol Green
23:45 14 May 19
We had a great experience!! Chris listened to our needs and recomended several options without being pushy. We will be back again for any future needs.
Patricia Beidel
Patricia Beidel
22:57 14 May 19
Chris was awesome to work with in the purchase of our new tv. He made us feel like he had no other customers and nothing more pressing than dealing with us. His knowledge of the products and process of mounting and wiring our new 82" big screen tv was invaluable to us in making decisions for our home renovation. He was great!
Shawn Udovich
Shawn Udovich
22:17 14 May 19
Chris is an outstanding salesperson and is extremely knowledgeable on the products that he sells. Took the time to explain differences in all televisions which was extremely helpful. We recommend him and the store to whomever ask where we purchased the tv.
Kim Carrick
Kim Carrick
13:46 13 May 19
Extremely knowledgeable and helpful. Worked with me to decide the best set-up for my home. Very patient ... not pushy at all!
john bauer
john bauer
17:20 05 Apr 19
Very knowledgable. Great customer service! Chris was exceptional in helping us replace an older tv and was intent on our satisfaction both before and after delivery. Delivery and set-up were great. This store is definitely a 5-star business.
thomas abbott
thomas abbott
23:34 17 Feb 19
Did not make a purchase however Alan did a great job providing information and insight into things I should be looking for when purchasing a TV. Will be going back to actually make a purchase soon.Update:Did go back and purchase. Easy experience, TV came the next day like they said it would!
kathy wantz
kathy wantz
16:23 04 Feb 19
Great experience at the Westminster Big Screen store. Chris is extremely knowledgeable and made our purchase easy and stress free. No high pressure sales tactics just common sense assistance. Highly recommend this store for your next purchase.
Patricia Beidel
Patricia Beidel
01:20 03 Feb 19
Chris was awesome to work with in the purchase of our new tv. He made us feel like he had no other customers and nothing more pressing than dealing with us. His knowledge of the products and process of mounting and wiring our new 82" big screen tv was invaluable to us in making decisions for our home renovation. He was great!
Donna Collins
Donna Collins
05:06 26 Nov 18
Chris at TBSS was extremely helpful in deciding what TV to purchase. He is very knowledgeable of all the products in the store, did not push us towards higher priced TVs but instead let us make a very informed decision about our final choice. Not a pushy salesman at all!
Elaine Wolf
Elaine Wolf
03:04 19 Nov 18
No pressure sales. Asked a lot of questions and were given valuable information. So impressed with the Westminster store and our sales person we ended up buying 2 TVs and 2 Stands. Delivery and set up were exceptional. Gentlemen delivering and setting up were polite, careful, and knew exactly what they were doing. Absolutely GREAT experience.
Deb Jasilaitis
Deb Jasilaitis
18:24 08 Nov 18
I would definitely recommend your business to anyone seeking a TV. Alan was very knowledgeable, informative and patient as well as friendly. He walked me through everything and I have every confidence that I would receive help if issues arise. The delivery team, Duane and Maurice were very nice, patient when questions were asked and very tidy, no mess to clean up. Everything went great and I am enjoying my new TV. Thank you Big Screen Store.
Mike Boggs
Mike Boggs
12:50 29 Oct 18
Alan was great. I've been a Best Buy customer for years and this place really impressed me. Alan took the time (90 minutes) to answer all of my questions. There was absolutely no pressure to buy. The TV was delivered the next day as promised. Great experience with the Big Screen Store.
Shirley Jones
Shirley Jones
20:15 27 Oct 18
This store is the best. Knowledgeable and super professional. They go out of their way for you.
Mike Hill
Mike Hill
22:08 24 Oct 18
We are first time customers to The Big Screen Store. They have great prices and quality products!! Chris at the Westminster, MD, store was wonderful!! He helped us figure out which TV and recliners worked for our needs and was very patient with all of our questions and concerns. It can be stressful figuring out which electronics and configurations are the best for the area where they will go--Chris was great guiding us through the different options and helped to make it an easier process. The service team who delivered our items were also fantastic. They were quick, efficient, and considerate with our home when moving the items in and setting them up and were also great about showing us how to operate things. The install team for the electronics did an outstanding job and were also patient with our questions regarding the various equipment and remotes. While we were at Westminster, there were customers from the Eastern Shore shopping because Chris was highly recommended to them by prior customers. We were shocked that they will deliver and set up to the Eastern Shore for a reasonable fee!! Overall, our experience with The Big Screen Store has been positive. We highly recommend them to anyone looking for a big TV, seating, or even mattresses!!
We Are Grind & Find
We Are Grind & Find
21:45 16 Sep 18
Walked into the big screen store on route 140 and Westminster and talk to Allen fantastic sales man no pressure easy-going talked about what would be best for the situation and actually recommended a lower-priced TV that would fit better for what I’m looking for I appreciate the time spent in the explanation of everything will definitely go back and buy more items from there next time we need it
Scott Williams
Scott Williams
01:07 28 Jun 18
Highly recommend visiting the Big Screen Store, after hours of research and stopping by a few places hands down Big Screen had the best prices and best knowledge of a television to suit my needs. Considering in my opinion the TV is the most used appliance in any household why not by a great quality TV at a great price. Next day delivery, and extended warranties at a fraction of price of competitors its a no brainier. Thanks again for the amazing experience.
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